Strata Bolsover reviews

★★★★★ 1/5

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Anthem -Beverley

We first reserved our home and opted to use the new move scheme as this would help cover estate agent fees and some stamp duty. However, we didn’t realise how tough the time constraints were for selling. However, we did sell our house within the specified time scale of 6 weeks. Sadly the buyer pulled out due to personal reasons. We were then told we had 3 weeks to sell our home again so we reduced the price and luckily sold again. However yet again it fell through and this time we were told we had one week to sell or the house would be going back on market, as the house was almost ready!! It was an horrendous time and something we don’t want to experience again. We did manage to sell and all ok 3rd time lucky. But then we started looking at move dates and the house that was almost ready wasn’t! The day we moved in was horrific it started with a phone call the day before from our solicitors to say the nhbc have failed the house due to an issue. We contacted strata and they said it will be fine it’s sorted and they are coming back. The next day we packed up and when we got to the house it was apparent they were not expecting us. Our back garden was full of workmen and diggers!! The nhbc had been back and failed on drainage again!!! By 1pm our solicitors were advising we shouldn’t go ahead because of the delay but strata was adamant that it would be ok. At 3pm strata started discussing putting us up in a hotel for the weekend. Me my husband 3 children and a dog! And they would pay for our furniture to go into storage. Not ideal but we agreed to go with it if necessary. Eventually at 3.45pm we got the call to say it had now been passed so hopefully paperwork going through. But in the meantime Arnold removals we’re ringing me constantly asking for update and threatening to pull off site. We eventually got keys at 5pm but we had to pay removals firm an additional cost to stay on site. Strata advised they would pay this additional cost! However when we sent strata the invoice they refused to pay and denied that they would have agreed this. We have put in 2 complaints but basically told tough you moved in on completion date so not their problem!! Now the house itself is beautiful but we have a lot of snags and issues, uneven tiling, chunks out of woodwork and doors, grouting missing, front door hinge keeps coming out the list goes on! We have appointment next week and hopefully get these resolved but I can’t help think they rushed to get us in the house. Outside area is still a building site clearly but our back garden is uneven, no tarmac to our drive still and the pathway to short cut off the estate still fenced off!! I just feel like it was rushed to get buyers in and now they don’t seem interested in concerns that are raised. Safe to say our experience from start to finish has been awful.The pressure on us to sell was it really necessary when the properties were never ready in the first place!! For a big company to refuse paying the additional removal cost when it was verbally agreed and your complaint procedure is non existent with no appeal process and discussion! Think twice about buying from strata.

Michelle · 12 April 2022

★★★★★ 1/5

Trustpilot

Customer experience shattered

Following on from my previous review / complaint , I see Fearn did answer a few days later on here . Can Strata please give definitive time frame please as to when Strata are going to come and fix this dreadful mess outside ? Fearn did say this will be looked into , but another week has passed and yet nothing again , what would have been nice is if someone had contacted me after my review to A , apologise for the shocking mess outside and B , to show your customer service after sales does exist by actually communicating directly with the unhappy customer whose journey and experience with you is shattered because of the garden issues . I see a previous review read they cannot understand bad reviews on here , well let me say to that customer come and look at our gardens and the state of them then you might just be a little more inclined to not make sweeping statements about bad or negative reviews as I’m not sat here as I enjoy writing this I need to get issues resolved and no one from strata has had the courtesy to contact me direct , which is the first thing I would have done . Rachel Sales manager yet again bless her , has stepped up and taken a video of the garden and forwarded for us , she seems the only person in strata who cares along with 1 or 2 others on site here but beyond that it’s terrible after sales ! I hope to hear from you and have an idea when we might have something nice to look at when we walk out the front door and not mud !! Thankyou

Peter · 11 April 2022

★★★★★ 1/5

Trustpilot

What a shocking mess

I have just read the previous review and I have to say my experience of strata is not great . Rachel in sales was wonderful as was Beth in quality management getting internal issues sorted , she really had her work cut out trying to resolve issues , which to be fair she was great , but we moved in December 2021 , we only got Wi-Fi last week (strata did provide temporary though in February ) both Strata and Kcom blamed each other for the issue so we were none the wiser for a resolution Now to outside of our houses - as for the landscaping to the front of the houses this is an absolute disgrace . We still have piles of mud and keep getting told surveyors are coming to look at levelling off , to turf . We have been told this since January and we’re now approaching Easter . I’ve just been for a walk and the show home grass is immaculate and freshly mowed . Coincidence that , isn’t it . It seems now you’ve banked our cash we are forgotten here for the finishing touches . The houses across the street that are almost ready are freshly lawned it’s so upsetting and frustrating quite frankly a disgrace . Please do not tell me on here this will be looked into as I’m at the point where I feel that’s just your PR machine and quite frankly at this rate we will still have no grass come summer 2023 . It’s a shame really because cash seems king to strata and not the customer !

Peter · 2 April 2022

★★★★★ 1/5

Trustpilot

If I could give zero stars...

If I could give zero stars, I would.The theme for Strata reviews seems to be that the sales process is great and there are lots of 5 star reviews from people who have recently purchased a house and have the warm glow of a new home.Dig a little deeper and you'll see that there are a growing number of 1 and 2 star reviews from people who have been in their home for some time, and see a major change in approach from Strata once they have your money!The after-sales care from Strata is, quite simply, a disgrace.Poor quality standards, issues not addressed, excuses, endless delays, abysmal communication, months and months of inactivity, entire developments abandoned unfinished, promises not kept...I now regret buying a Strata home, and would recommend any potential buy to look elsewhere.

Dave · 1 April 2022

★★★★★ 5/5

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Jeff was great!

Jeff was great. Got all the settling work done and the house looks it’s best again. Thank you

Nimisha · 16 August 2023

★★★★★ 5/5

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Kingswood hull show homes

We visited the strata show homes yesterday on kingswood, hull and were amazed at the quality and the professionalism of the homes. The service from Jayne was excellent, we felt very welcomed and comfortable and were well looked after. Definitley 5* service from Jayne!

Steph · 3 February 2019

★★★★★ 5/5

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A good CS team

I have lived in my new house for almost 2 years, 10 days before I discovered there are water stain on the roof corner on the ground floor washroom. Email to Strata CS team for help, with Kristie's speedy action to arrange an engineer to retify the cause of leaking within a week.Thanks very much for Jeff who opened the bathtube on the 2nd floor, checked and confirm there's no leaking of the bathtube and other area, the leaking is caused by the bathtube sealant. He removed all the sealant and put a new one. After that Jeff also carry out the remedial works of the water stain.Jeff and Strata's team are absoluely kind and professional.

SW · 24 August 2024

★★★★★ 5/5

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Amazing service from start to finish

Amazing service from start to finish! We purchased our Strata home online! We called the sales office and met Charlotte who supported us through every step including several FaceTime calls to view the property. Purchasing a house online was a first for both myself and Strata - Charlottes dedication and commitment to FaceTime us with all the finite details made the purchase seamless. When we arrived for our keys there was not one thing that surprised us. It was exactly as we had been shown by Charlotte. The finish of the property is second to none. We are now in 5 months with no issues, in fact the site team can’t do enough for us. Even though there is still significant building the teams are super professional. I wouldn’t hesitate to recommend Strata homes. We have found our dream home 🥰🥰🥰

Dee · 24 March 2022

★★★★★ 1/5

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Not a trustful and reliable company

It is the worst company I have ever met.They didn’t follow what they promised to do, site manager change frequently which I need to tell my story again and again for many times. Promise will change when a new site manager come, and always use the excuse of “plans can change during the build”, they even ignore the safety issue, such a disappointing company, I will never recommend this company to anyone.

Miss · 13 February 2023

★★★★★ 5/5

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Barry from Strata Homes…

Barry came today to refit a door handle that hadn’t been installed properly by the builders. He was polite, friendly and completed the job quickly and efficiently. A pleasure to meet him.

Toni · 25 February 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling customer service department 🤬

Absolutely appalling customer service department and aftercare. Our garden upon completion was exceptionally poor . Everything died and became a muddy wasteland. We have a Bologna with patio doors leading to the garden. As was admitted by the customer care team they changed suppliers due to being cheaper and lesser quality. These expand and contract in summer making it impossible to open and close without pouring water on them so basically useless. To which end they have now removed the lounge patio doors from their specs on the new Beverley development. Sun standard finishing to the property as well as really badly ventilated en suite bathrooms and finishes, the shower block seems to have been installed by Stevie Wonder. Again the gent who came to look at it said it was poor quality and badly installed. Having to have the whole en suite ripped out due to terrible quality showers and installations. Even after a visit from head office to rectify ongoing issues over what is nearly 3 years. They denied knowledge of the inspection that was made to the garden. Even though other residents have been compensated for the terribly laid gardens they have washed their hands of us. Is now costing thousands to rectify their incompetence. DEFINITELY A COMPANY TO AVOID.

Mike · 16 March 2022

★★★★★ 5/5

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The two chaps carrying out the job…

The two chaps carrying out the job (Jeff and Malc) were really professional and polite.They treat my house as a home and not a place of work/building site. They were able to carry out the job with minimal disruption to my working day (as I work from home) and they left everything really clean and tidy on departure.

Brogan · 15 February 2024

★★★★★ 5/5

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Jeff from strata homes was brilliant…

Jeff from strata homes was brilliant once again. He is always polite, helpful and friendly and he does a great job. Would highly recommend

Nicola · 29 April 2026

★★★★★ 5/5

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Beth at Attraction in Hull has been so…

Beth at Attraction in Hull has been so approachable during our initial stages of purchase. Excellent communication skills and a genuine interest in our lives and aspirations for our forever home.

Benji · 22 April 2022

★★★★★ 1/5

Trustpilot

Would not recommend

Strata - attraction - hull The sales process and sales team were lovely to deal with.Our issues started once we had moved in.Numerous faults within the house. The main one being the patio doors and the garden.The patio doors have been reported several times. All that has been done is they send someone to readjust them. Which does not help. Every time there is cold weather we have to water the doors with warm water, every time there is hot weather we have to water the doors with cold water - all to get them to shut! We have been fobbed off by the after sales team that this is normal. However looking at future developments it clearly isn’t as they have not installed the doors on the same house type. So it clearly is an issue. We have had faulty doors since we moved in in 2019. The garden is unbelievably un level. There are rocks, debris and breeze blocks in the grass which prevents grass growing and the fence is laid below the grass line which means the fence will eventually warp due to water absorption from the ground. The garden had multiple slopes making it impossible to use the garden.This was reported however was conveniently left out of their report and no action taken and no decency to respond to emails.We have had begin to fix the garden ourselves at a big expense. The fuse box is labelled incorrectly by a supposed qualified electrician. This could pose a safety risk. Ie our first floor lighting is apparently controlled by the garage. The ensuite extractor is useless and has resulted in mould and damaged walls. I would not recommend strata to anyone.

Sammi · 1 March 2022

★★★★★ 5/5

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Strata Embrace Bilbrough

We came into the Strata Embrace showroom back in Sept/Oct 2021 lost and not a clue what we were doing. We were greeted by Zoe Brett she was amazing from the start.Zoe ensured we knew what was happening from start to finish. She ensured my kids were apart of the process and asked their opinions when it came to picking our choices.Zoe has always been helpful in answering our queries or when we won't to sneak a view of the progress she will book us in an appointment without any fuss.This is our first home and I can honestly say we couldn't have had a nicer person to help us. None of it would have been possible without Zoe.Thankyou Zoe you have been truly a God send,we will never forget what you have done for us,it means the world and more.

Kelly · 27 February 2022

★★★★★ 5/5

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Home buying process was easy and hassle…

Our Home buying process was easy and hassle free with the excellent customer service of Zoe and later on home service team Greg is the excellent lad.Even after buying there after sale team is there for you whenever you need them.

Dear · 8 March 2020

★★★★★ 5/5

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Having bought my first home I was very…

Having bought my first home I was very nervous about the moving process and understanding how everything worked. However, having had Charley on site to welcome me into my new home was a really pleasant experience. Explained everything in detail and didn’t leave me on my own with any of the questions I had. She’s gone above and beyond what I would expect and all with a smile.

Mark · 31 May 2023

★★★★★ 1/5

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Guide price changed last minute by £46,000!

Me and my partner reserved a plot back in July 2021, on reserving the plot we was accepted to the help to buy scheme with it been under the £228,100 price range. Fast forward to 17th February 2022 when we received a phone call telling us the price has now been released. We was informed that the house price is now £270,000, £46,000 more than the starting price and now out of the 'help to buy' scheme bracket that we have been apart of for the past two years. We was told that the reason for this is due to the cost of materials and the pandemic. We should have been in the house between July-September of this year. It got pushed back twice to October then we was told it would be no later than December of this year. If they would have been on time with the development we would have signed all papers last year and secured the house for around the £224,000 it was intended to be selling for. We've had our hearts set on this house and we feel like we've been sold a dream. We've also started buying furniture as the development is to start in April. Now we know that we dont have a chance of securing a mortgage of £270,000. Wasted a year of our lives! This has hit us hard, depressed is an under statement.

Ashley · 18 February 2022

★★★★★ 1/5

Trustpilot

8 Months and no resolution!!!

2 months after moving into the new build property, we highlighted the issue of the door catching when trying to close it. Over the next 18 months, Strata visited my property on 3 occasions to adjust the doors. However the adjustments still didn't rectify the problem. Not only were the doors difficult to close, but there is a large gap at the top of the right hand door which allows cold air to blow into our living room. As you can imagine, this is far from ideal, especially during winter (3 winters so far). It wasnt until a further visit from a carpenter on 15/6/21 that he finally identified the problem, which is that the door frame is warped and hadn't been fitted correctly. Strata have acknowledged this , and have said that the doors and frame need replacing. So here we are 8 months later and still waiting for them to rectify the problem. They tell me that because they used their own staff to inspect the doors, instead of Ford Windows' staff, that Ford Windows are refusing to do the job for free as its outside their warranty period. As I have already stated to Strata, this isn't my problem, and they need to take responsibility. They keep fobbing me off, saying that its being looked at by managment, but it's been 8 months of waiting, and almost 2.5 years of living with faulty patio doors.

David · 17 February 2022

★★★★★ 5/5

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Dream home has been just that - a dream

I bought my home back in September 2021 on the verve site. After an initial query led to me realising I couldn’t afford my dream home, I went away determined to save more money/sell my first for more. I managed to do both and in May 2021 I reserved my dream Palermo. I was given an Aug-Oct move in date and was in for the beginning of September. The quality of my home is incredible. I had professional snaggers out and they too complimented the quality of the home; stating that strata are consistently the best builds out of all the ones they go. Sheereen in the sales office was wonderful, she couldn’t do enough for me and still checks in every now and again even though it’s no longer her role. Ali and Ian on site are too amazing. Nothing was too much to ask since moving in and I know I could still contact them if I needed anything. All in all, I’d highly recommend strata to buy a home. Thank you all for your amazing customer service and to the rest of the build team for all of their help too!

Gemma · 23 January 2022

★★★★★ 1/5

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Anthem Site Beverley

We have been in a Strata home for coming up to 10 months now (10/07/23 today), they've still not finished the house off yet, damaged cars costing £1500 in damages, site staff Dave and Josh are useless and aren't bothered to help, complaints team ignore everything.So overall, if we could go back we would have bought a house elsewhere.On a positive, the Beverley area is nice!

Oliver · 10 July 2023

★★★★★ 4/5

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Strata - Adore, Green Hammerton

Moved in to our new house on March 1st. Was a bit nervous buying a new build on an estate as was expecting to be promised everything in the sales process only to be let down in the after sales period - seems to be a common theme with some house builders. Not a bit of it! The house is perfect, we prepared a snagging list a week before moving in but needn't have bothered as everything and more was fixed before we moved in. The site manager (Simon) is fantastic and nothing is too much trouble. He genuinely just wants people who buy a house on his estate to be thrilled and we certainly are. I cannot express just how delighted we are with our house and how valued we feel as Strata customers.Update: Having been in our house for 10 months, I would say that we are still delighted on the whole. One piece of advice that I would give to anyone buying a Strata home, however, is to make sure that you get any snags sorted in the initial 8 weeks through the on-site team before they lose interest. As soon as you have to rely on the customer 'care' team you will be pretty much wasting your breath. We recently had an issue where the radiator in one of our large bedrooms is obviously too small to heat the room.When I contacted the customer 'care' team their whole focus seemed to centre on referring me to regulations about the size of radiators and heating times rather than accepting that having spent close to £600k on a house that I should reasonably expect the rooms to be anything much above zero. Shame really, it has soured a good relationship.

Neil · 17 January 2022

★★★★★ 1/5

Trustpilot

4 years later and the road around our parcel is still not complete.

Unfortunately after more than 4 years we are still waiting for the area around our Attraction parcel B, to be completed. Our road was surfaced a year ago and we are finally seeing the shared main road / paths completed. However, after reviewing the list of works to be completed and speaking to the contractors, the other entrance to our parcel which Strata is solely responsible for is not on the list of works. The paths are dangerous, kerbs are cracked / incomplete. The road surface isnt fit for purpose to the point where many people avoid using this entrance. It's been like this for more than a year now, yet Strata have just abandoned it.

Andy · 2 August 2024