Strata Bolsover reviews

★★★★★ 5/5

Trustpilot

Embrace by Strata was a God-sent!

Embrace by Strata was a God-sent! We were looking for a house in Nottingham, and suddenly a really affordable new-built house reservation opened up. From the get-go, Zoe, our experience manager has been amazing. Our reservation, choices, and site visits were all seamless and on time. We are extremely happy with our house! We had amazing incentives put in our house and the deals were great. We have now moved in our new house for 4 months, Greg, the project manager has ensured any small things here and there are all taken care of. Me and my husband feel so lucky to have found Strata. This is our first house but Strata has made the process so much easier. I would happily recommend Strata to my friends and family.

Nina · 11 September 2022

★★★★★ 2/5

Trustpilot

No Valencia Show Home

Didn’t bother going to viewing as no show home for the Valencia house type, despite the website clearly stating that there is one available to view and book. Luckily I was able to speak to someone beforehand to avoid a wasted journey. Please update the website.

Matthew · 22 November 2024

★★★★★ 1/5

Trustpilot

Strata Elegance

Strata Elegance - AckworthHouse planned change reference drainage grates when we bought the house and was not informed we now have 4 grates over our block paving which looks horrible there was suppose be 2.The snagging list is still not completed taken over 15 days of this year for people coming round to fix problems and no body turning up or doing a cow boy job and leaving it un-finished.We have had the same pipes leak over 3 times now and they send someone round and to tighen up should of been replaced?Garden is stil not complete and over 25 jobs still left outstanding 7 months in. I would not recommend buying from strata more hassel than anything. They just lie to you to keep you happy.

James · 6 September 2018

★★★★★ 5/5

Trustpilot

AMAZING

Absolutely no complaints from start to finish. Esna was brilliant from the start up until the end, Andy has also been fantastic sorting my snagging list since moving in. This is my second house with strata and I would 100% purchase with them again! Thank you ! :)

Hannah · 11 July 2018

★★★★★ 1/5

Trustpilot

I have reserved property in kudos

I have reserved property in kudos, LS14 6FU. Website says that the offer is 10k if reserved in January. I reserved it. However the advert also said that on top of this if booking "Madrid" there will be wardrobe fitted in master bedroom and property will come with integrated appliances. I have screenshot of advert as well. Either advert was made incorrectly??

S · 30 January 2024

★★★★★ 5/5

Trustpilot

Hull Attraction excellent customer service

Jayne our advisor from Hull Attraction has been absolutely fantastic, going way above and beyond to make sure we are happy and helping us at every step. She has kept us informed constantly and when hiccups have occurred she has given us options to resolve them. Excellent service

Amy · 5 March 2018

★★★★★ 5/5

Trustpilot

Jeff - Amazing Service!!

Jeff came out to us this morning, and what an amazing service we got! Not only did he sort what he came out for he also noticed a few other snags and got them sorted there and then for us, honestly an amazing service and such a friendly guy! Thank you again to you Jeff, you were brilliant!🥰

Ashton · 25 July 2025

★★★★★ 1/5

Trustpilot

Poor communication and appalling road

I have previously written a glowing review for strata at how nice and helpful the customer service team were prior to purchasing our first home.Unfortunately 2 years later and my opinion has drastically changed. While the houses are lovely the surrounding area is a mess. The annual fee we pay for maintenance is a waste of money as the estate looks horrible. There are weeds growing everywhere, the communal landscaped area is not landscaped and is just rubble and weeds. The road is the worst. After complaining consistently for months I was given a date the road would be completed. This date passed and I was given another date which also passed. A year later I made an official compliant which just seems to be a waste of time as the communication is non-existent. I’m constantly chasing for updates and keep being told there are none and they will update me when there is one.Frankly it’s not good enough and the roads are so bad it is likely causing damage to our cars.

Sophie · 1 August 2022

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Awful experience from the very start. From the purchase, to site, to head office in trying to get our issues resolved! They put your property back on the market if things are progressing as quickly as they want. Even when the process is out of your control. Things deemed unsafe by professionals are deemed safe by strata. There out of hours emergency team wanting to charge at every opportunity! We still have a damaged kitchen from July and still no intention of sorting out quickly! Tradesmen no show to appointments or don’t know what job they’re here to do all together! Totally unacceptable ❌❌ We have emails that have even been ignored from the customer care team.

Holly · 8 October 2024

★★★★★ 5/5

Trustpilot

Definitely Recommend!!

Would definitely recommend a strata new build to anyone thinking of buying a new house. Especially if your dealing with Abbie at the emotion site in Hull she gave us great customer service all hassle free, Abbie made the whole experience of buying our new house a pleasure!!!

Lewis · 5 November 2017

★★★★★ 5/5

Trustpilot

I would always recommend Strata....

From setting foot in the Strata office, Jen was amazing! I wasn't pressured at all & felt like it was my decision & not rail roaded into making a purchase. Since putting down my deposit, Jen & Kathryn have been fantastic. I would highly recommend Strata to friends!

Rachel · 31 October 2017

★★★★★ 1/5

Trustpilot

There appears to be no house ready to…

There appears to be no house ready to move into by December. Why should you deceive people? I saw this ad and paid a £250 deposit on your website to reserve plot 126, Sofia HU9 preston. When I called, you said I needed to pay an extra £250 and that you didn't know when the house would be ready. You stated that it could be ready by March 2023, which contradicts what you stated on your website. Now you say your website hasn't been updated, which sounds very suspicious! I need my money back, please.

Chey · 16 July 2022

★★★★★ 1/5

Trustpilot

I have waited for a long time to write…

I have waited for a long time to write a review just to ensure that I do not necessarily portray a bad image of Strata. The "before sales" customer service experience was excellent (of course what would you expect?). The first couple of months after we moved in, Strata Care experience was also delightful. After that time, however, it has been horrible (to say the least). We have had several issues pending for so long and not only are they not attending to these issues- they do provide updates and even when I sent emails to ask for an update, I got no response. The number provided just rings out without anyone picking up. And just to be clear- I am talking about our experience in the last 9 months. I am wondering what sort of customer service team they have. Quite frustrating as we have several issues that relate to health, safety and security, and I thought that they will at least be sensitive to these issues or let us know what they are doing about them but that has not been the case. So just a note of caution to you- you may be attracted to the fancy houses and all, but bear in mind that you will literally be left on your own when the "honeymoon" is over.

Ola · 15 July 2022

★★★★★ 1/5

Trustpilot

DO NOT SPEND YOUR MONEY WITH STRATA…

DO NOT SPEND YOUR MONEY WITH STRATA HOMES - you may as well flush it down the toilet!!! We purchased our dream home in April this year! Since then on a daily basis, is the shoddy workmanship apparent! Don’t even get me started on their customer service after care team! They take your money then don’t want to know! False promises and broken dreams! SHAMEFUL STRATA HOMES!!! Please look else where to spend your life saving’s!Esteem Estate, Dishforth!!

Sarah · 7 October 2022

★★★★★ 1/5

Trustpilot

BLUE MANS WAY S605UR

BLUE MANS WAY S605UR From what we have witnesses its a shambles a cherry picker squirting water out of a bucket to attempt to clean road, road sweeper kicking out more dust than it supresses , all neighbours putting up with this mess and dust - what was a lovely street now is a horrible place to live and from the words of my wife " i hate living here all because of  STRATA  they don't care about us now its getting us all down " That to me sums it up you lot are a disgrace sort something out we can't live like this its like living on a dusty building site with all our properties covered inside and  out in dust you lot are causing-  to say your motto is to look after the customers,people etc you are useless at it., Oh and deliveries at 630am you have to be kidding STRATA YOU DONT GIVE TWO HOOTS ABOUT US -ITS ALL ££££ REGARDLESS

Neil · 15 July 2022

★★★★★ 5/5

Trustpilot

Verve

As a first time buyer Sheereen at the Verve site has been super friendly and massively helpful - quickly dealing with any queries I had. The whole process has been really straightforward and Strata have kept me in the loop on the progress of the build throughout. The house itself is beautiful and I’m reassured that the site team are just over the road if I encounter any issues as I settle in over the next few weeks. Thanks so much!

Olivia · 2 July 2022

★★★★★ 1/5

Trustpilot

Sick of complaining ……

Following my review 30th May regarding an electric car charger which has not been installed , you did say in here you would look into this for me but I have heard nothing since your reply on 31st May ! Can you please update as to when this will be installed please . Also , I am still waiting for my snagging to be done (mainly painting and a few other issues ) I did receive an email from James Oram which I duly replied to , but he has not had the courtesy to respond to me or acknowledge my email to which I got a read receipt. To add insult to injury, he also had some wrong items on the snagging list and never mentioned the skirting boards etc which are shocking I really do not enjoy reviewing on here but this just shows the measures we have to go to try and get a decent after service from strata which just seems non existent ! Please don’t keep telling me you will look into these things and then we hear nothing again , just serve your customer and Do !!! Thank you

Peter · 24 June 2022

★★★★★ 5/5

Trustpilot

Jeff’s experience, expertise & knowledge

Today Jeff called today as arranged to fix nail pops, doors & garage faults. He double checked all reported faults & made sure nothing was missed. I’ve booked today off but I’ve actually enjoyed Jeff’s humour & chat. He is very understanding & open man able to communicate effectively & make you feel very at ease. His customer service is second to none. Thank you Strata he’s an example to your team. :)

Tania · 15 March 2023

★★★★★ 1/5

Trustpilot

Please stay away from them!!!

Please stay away from them!!!! I repeat stay away!!! All the good reviews if you look closely are all the point of sale and of course it's a business how else are they going to sell anything if they are not nice. The issie is the aftercare. Arguably the worse i have seen ever. They will ignore your emails and when you chase it up they will ignore it again and when you ring they wont pick up. It's been almost 4 years since we moved in and they have still not sorted our ticking pipes after numerous attempt. I then got an email to say that they've closed it without my consent, problem still ongoing. Why, you may ask. Your guess is as good as mine. I am going to right a letter to my local MP and contact the newspapers about their appauling service. Their service gets worse the longer you're with them. Ask anyone who's been with them for at least one year and get back to me how they've found them... i will wait. I will give them a negative star if i could.

Esther · 20 June 2022

★★★★★ 5/5

Trustpilot

Great Customer Care and Excellent After-Sales Service

This is the second house we’ve bought from Strata, and we can genuinely see how much their service has improved compared to before. The customer care team is responsive, helpful, and easy to communicate with, which has given us real peace of mind as new homeowners.

Carrie · 13 November 2025

★★★★★ 5/5

Trustpilot

Strata 360

When we first saw the 360 site we knew we wanted to live there, peaceful with amazing views - perfect to raise a family. It's been almost three months since we moved in and we really happy with our home. The site team are alway willing to offer assistance, nothing has been too much trouble.Ryan and Darren have been so helpful from the day we met them. They have made the process of moving into a new build really pleasant. You can see they genuinely want to get your home as you want it. Thanks both 👍

Jas · 16 June 2022

★★★★★ 1/5

Trustpilot

13 months in

13 months in, still problems. Poor finishing quality. Up to over 100 problems that have been fixed. Some very dangerous one e.g cooker casing live! Garden has been left in such a state it’s dangerous and the complaints department has now stopped responding to me.

Dan · 16 May 2019

★★★★★ 5/5

Trustpilot

Barry was great came and did some…

Barry was great came and did some repairs was friendly & polite and was quick and efficient.Great service.

Alison · 27 September 2023

★★★★★ 5/5

Trustpilot

My Strata story

We love our luxury home, yes we have had problems and some are still ongoing, but all are in hand and have been dealt with very professionally. Customer care is stretched sometimes, but always pleasant and professional, especially Ashley, Richard, Duncan and Eileen on Dominion. I have and will endorse and recommend Strata as we are delighted with our beautiful home. We still live in a building site and are surrounded by 2 other builders and it made us realise how professional, clean working and approachable Strata Builders are compared to the others.

Scott · 27 June 2016