Trusted Agent profile · Bognor Regis
★★★★★
674 reviews across 2 platforms
59 High Street, Bognor Regis, PO21 1RX, PO21 1RX
Part of Fox & Sons, see every office.
Fox & Sons's office in Bognor Regis, at 59 High Street, is rated 3.6 out of 5 across 674 reviews on two platforms, including 242 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Fox & Sons Bognor Regis hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bognor Regis.
Every review we hold for the Bognor Regis office, from every platform, shown as written. First names only.
5/5
GoogleThank you so much Taila, for making our flat renting experience smooth and easy, the calls and emails follow up meant alot to my wife and I. You're a star ⭐
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Shuaib. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBooked a valuation with Crewkerne…
Booked a valuation with Crewkerne office representative came out and said she needed to do more research 1 week later have still had no valuation or contact would avoid at all costs
1/5
TrustpilotTried to underhandedly go behind my…
Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice
2/5
TrustpilotQuite poor
As a letting agent they were rather greedy in keeping back much of the deposit As estate agents they weren't particularly on the ball and advertising properties as available after they had gone off the market
5/5
GoogleHad such a great experience with Paulina & Taila from lettings! They were both kind, super friendly and helpful! Really went out of their way to make the whole process easy. Such a lovely team- we highly recommend them!
Thank you so much for your kind words! It means a lot to us that you had a great experience with Paulina and Taila. Our team is committed to providing excellent service and making the process as easy as possible. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotA great company
I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x
5/5
GoogleAs someone who's tried multiple agencies in Bognor and spoken to countless agents I can honestly say I was glad to speak to Fox and Sons. They had lots of people looking at the property when other agencies struggled and even better they found multiple options, one of whom I went with and everything has gone smoothly. I'm sure the whole team has high praise to be given but Taila stood out as the constant help throughout this process, thank you.
Pete Bateman thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBest experience I’ve ever had!!!
Was the best experience I’ve ever had with an estate agents, Chris there mortgage advisor was incredible he went above and beyond what we could have ever expected and even after we’d payed for his services he was still pulling late days just to help us get everything we needed ready wether it was mortgage related or not he even worked as hard as possible to get us out mortgage rate fixed before they sky rocketed we could not be more grateful even after we had closed and everything was sorted he still helped us with our life insurance as there was a mistake we made while filling it out, Joanne was also a massive help even though we didn’t buy our house through then in the end she would always get right in touch with us as soon as she found a house she thought we’d like and even pulled an extra day or 2 so we could view the houses due to our busy schedules when the time comes to sell we will definitely be going to her
1/5
TrustpilotAre you sitting comfortably?… then I’ll…
Are you sitting comfortably?… then I’ll begin…‘Twas twenty weeks before Christmas, plenty of time to move house, not a creature was stirring, especially not a Fox and sons Estate Agent !!!If you have been sitting down over the festive season with a glass of mulled wine, contemplating moving house, then take our advice…DO NOT USE FOX & SONS!!The whole branch lacked any form of professionalism, or competency. Lucas never returned our calls, only answering the phone if we dialled on a number he didn’t have registered to us. On one occasion, I stood outside the shop and although I could clearly see him, the girl that answered said he was out.For some reason the shop is always locked and the Keys were not always immediately to hand. We regularly had to visit the branch and insist they chase issues for us. Chasing only happens on a Wednesday apparently…really??? They are quite content to place all the blame on their equally incompetent’ in house’ solicitors DCLaw. After 19 weeks of abysmal service, we took matters into our own hands and dealt with the home owner himself to get the sale over the line. Due to several failures to exchange we had to exchange and complete on the same day. There was no one in the branch that day to deal with any issues and DClaw were uncontactable. Other estate agents from the rest of the chain got involved to try and save the day but in the end all 5 lorries were told to unpack. Yet still no communication from Fox & Sons… disgraceful!
1/5
TrustpilotPersistant phone calls
My complaint is directed at the Hastings branch after repeated requests to be taken off there phone list I still receive calls and after reading other reviews this is not an isolated case to this branch. Also I've had there number blocked for over a year. Rest assured if I ever put my property on the market I most definitely won't be using Fox and Sons.
Dear Timothy, we are very sorry you have had this experience with one of our branches. we take all feedback very seriously and this has been passed on to the area management team who will deal with the office and improve the levels of service.All the best for the future Fox and Sons
5/5
GoogleSince they have changed management in both departments sales and lettings I have received a service second to none! I used fox's a couple of years back and did not receive the best service, I was hesitant to go back but as a lifetime member of there financial service scheme I gave them the benefit of the doubt. I couldn't be happier with the service received all round! Well done to all in the branch, your enthusiasm and professionalism is outstanding!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
5/5
GoogleDanny O'Dwyer has been great helping us select the right mortgage product, he has updated our product several times as the interest rates have dropped and has been very helpful throughout!
Thank you for your wonderful 5* review Danny. Best wishes, Lucy, Customer Relations
5/5
TrustpilotI am glad that Fox and Sons Property…
I am glad that Fox and Sons Property made my relocation process easy by providing exceptional service to me while securing accommodation through them. My special appreciation goes to OSKAR and DAVIDS for their immense support throughout the process. I look forward to having my first property through you guys. I wish I could give 10 🌟 🤩.
5/5
GoogleThank heavens for Fox and Son’s in Bognor, in particular Kerry and her colleagues, Sam and George to name two, who have helped us navigate through the most challenging of purchases. Kerry has not only been exceptional in her professionalism, but with our daily calls with some frightful problems she has almost become a friend steering us through with calmness and aplomb. Her help, friendliness and desire to succeed and the help of Fox in general, we secured our dream home. I would not only recommend them hugely, but don’t think I could find any better. Thank you and we mean that - you helped our future happiness and we shall always be grateful.
4/5
TrustpilotNegotiator was really good
Had a few problems with the move but Foxes negotiator Abbey Northway was brilliant.she went above and beyond to help me through the sale.
1/5
Trustpilotnon stop phone calls every day two…
non stop phone calls every day two months of daily calls from a bunch of cowboys who cannot sale properties rude abusive attitude toward public and needs shutting down. fox a sons lancing west sussex .
5/5
TrustpilotI have been working with Danny over the…
I have been working with Danny over the past few months to secure a shared ownership scheme. Getting a mortgage is one of the biggest purchases in life and is known to be a very stressful process. Danny has been very transparent and supportive throughout the whole process. Brilliant communication from him and all other members of the branch when needed. Thank you!!
1/5
TrustpilotPlease avoid this unprofessional office…
Please avoid this unprofessional office in Hastings. Thought it was weird that my requests was not followed through. Been waiting to speak to a manager for a week. Nothing, called back. It was obvious the fella did not pass on my message. Not responded to emails. When challenged, he was happy to tell me he didnt like me. Think it was the colour of my skin.Update Foxs and sons are questioning my review. Trustpilot want evidence. My complaint was done over the phone. The company did not address my complaint in writing. As i advised trustpilot. Whoever is challenging this has not contacted the branch manager who i spoke to at length and arranged for someone to value my property last week. Perhaps they should do their own checks before they challenge my experience. After this insult. I wont be putting any business their way. Pure cowboys. Minus any stars
5/5
GoogleStevie has been such a great help :) He is very professional, friendly and will go the extra mile. I would definitely recommend using their services to my friends and family!
HI Hollie, thank you for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleOur mortgage advisor Danny has been great. Being first time buyers he made the process very straightforward for us and was happy to help with anything we needed along the way.
Many thanks for your fantastic 5* review Natalie. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotVery positive experience with Fox and Sons Crewkerne
We couldn't be happier with the service we have received from Leon Gullis of Fox and Sons Crewkerne over the past week. From the outset of our viewing he was friendly, professional and informative, highlighting features of the property and useful information about the locality and town. He gave us space and time to really look around and we never felt rushed. We made an offer that day and in the subsequent six days, whilst viewings were still ongoing, he kept us in touch with the progress of our offer. After our offer was accepted Leon was extremely helpful with all the initial processes including recommending conveyancing solicitors and offering to arrange a survey and searches. He has been delightful to deal with so far and we've no doubt he will do all he can to ensure our journey to completion goes smoothly. We would have no hesitation in giving Leon 10 out of 10! We would give 11 if we could!
5/5
GoogleStevie Nakatsu has been really helpful with the selling of our property and helped with finding a property always polite and lots of help when we needed it
Tracy Cresswell thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotDream Team
The team at Rottingdean did a fantastic job at selling my property recently, and I can't thank them enough.From the get-go ,Robert (Harding) was'on the ball', efficient,helpful, kind and supportive, and Alex Wilson was an absolute joy - constantly cheerful and upbeat,keeping calm and steady. Between them, they worked so hard for me, providing photocopies to my solicitors at Cavendish Legal Group, and being unfailingly helpful. Anne, too, was very understanding.An outstanding team effort! Thank you so much, guys! Worth every penny! Couldn't have managed without you!
5/5
GoogleI have to say how helpful the staff were at the Bognor Branch of Fox & Sons. They could not have been more helpful. They went out of their way to make sure my mum's sale went well, and she had tricky buyers to say the least, but all the staff were exceptional. They keep me updated with the progress and helped out with all the negotiation between all parties involved. My mum was getting very stressed with everything and they all helped to ease the pressure and situation. So I want to say on behalf of my mum and myself a BIG THANK YOU.
Thanks for the wonderful 5* review and thank you for your kind words! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Fox & Sons Bognor Regis hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bognor Regis.
