Every review we hold for the Blandford St Mary office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAshberry Homes - The Wickets
We have recently purchased our first new build house, and we are very happy with our decision to buy from Ashberry!We've had our eyes on the house type for a few years, and were fortunate to get one reserved on a site in the area we wanted!From reservation day, Rob our sales advisor has been brilliant, chasing solicitors and making sure everything goes through smoothly. Once we moved in Rob and Keith, the senior site manager, were round regularly to check everything was working and we were settling in well.Dip, the assistant site manager, has been wonderful, going above and beyond to get any small snags we've had resolved, and making sure we're happy! (Honestly there has been nothing major, just the odd cosmetic touch up).The team at The Wickets have been fab, would highly recommend!
Reece · 2 October 2024
Agent replied · 22 October 2024
Hello Reece, thank you so much for taking the time to leave this excellent review! This really is the type of feedback we strive to ensure we receive and we wish you all the best in your new Ashberry home! Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotLooking to the future
Sales advisor was very helpful and looked into all my requests and kept me informed in a timely manner
Gardening · 23 June 2026
Agent replied · 11 October 2026
Hello and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
★★★★★ 5/5
TrustpilotFrom start to finish brillsnt
Paul · 25 September 2026
Agent replied · 11 October 2026
Hello Paul and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 1/5
TrustpilotWhat a stressful experience
I purchased my house for my children and I last November 23 in Church Fenton, at their Poppy Fields site. As another member wrote after reading reviews I was also hoping I was going to be one of the lucky people who just had a handful of snags and that all would be fine. I even wrote to Ashberry and spoke to the site manager who gave me assurances that my home would be up-to a good standard and the previous issues had been as a result of old site management. Unfortunately this was not the case. I was not invited to snag the property or bring in a qualified stagger. This meant that the first thing I had to do when I received the keys was to complete a snag report which was date and location stamped. I provided this the same day to the site manager via email, yet 10 months in and after probably over 50 emails and many many phone calls and conversations and following the Ashberry complaints process and getting responses from the construction director that my issues would be sorted, unfortunately like another member mentions on here only a handful of snags have been completed which have resulted in new snags or half completed jobs such as holes in ceilings, damaged paintwork, half cleaned brickwork, failed mastic just to name a few. Unfortunately as-well many of my issues should have been NHBC fails but yet the inspector passed them off such as no compliant brickwork, a hole on my downstairs toilet floor, no durgo valve on my SVP. This whole process has caused an immense amount of stress and I have lost count of the amount of time it has taken for me to re write my lists again and again as no one seems to cross anything off or keep the list, but also the time myself and other family member have sat waiting for trades to show up and no one coming. We are now onto site manger number 5 and assistant site manager number 4 who unfortunately now are taking the brunt of everyone’s built up frustration. I am not confident Ashberry/Bellway are going to provide them the support to close out the mess that myself and other residents are facing and they will be set up to fail like the others before. The most unfortunate thing is I still don’t have one room that is without snags and I am still living with items in boxes as I have been unable to move properly in to any room and feel settled in what should of been my lovely new home.
Rachel · 21 September 2024
Agent replied · 22 October 2024
Hello Rachel and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like you to be assured, this will be raised for investigation with our divisional team. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. Many thanks, Team Ashberry
★★★★★ 1/5
TrustpilotStay well away
Stay well away! We purchased a beautiful home in Church Fenton, at their Poppy Fields site. After reading reviews we were hoping we were going to be the lucky people who just had a handful of snags and that all would be fine. Unfortunately for us it’s not been the experience we were hoping for. We had a professional survey carried out on the house 3 days after completion (early June) which highlighted 268 snags, since then we have found more snags and created our own list taking the total to nearly 300. The handful of snags which have been completed (I think 10 of them) have resulted in new snags or half completed jobs such as plastering on ceilings been done and just left, blue spray paint all over our white kitchen top and we have holes in the walls in our bathrooms where our showers are attached - clearly water will be entering these holes causing further damage. We have guttering that isn’t attached to the property and problems in our attic, the list is honestly never ending. We haven’t heard anything from customer care, they just wanted a copy of our snag list which we sent two weeks ago. We are also on our 4th (I think) site manager since June and someone actually has our house key - god knows who, we left it with a site manager so contractors could just get on with the work, yet no work has been completed. Anyway, if you’re thinking about buying one of these homes stick to the negative reviews rather than hoping to be a lucky one (surely all sites have the same problems). We actually recommend my brother and he bought a property on the same estate, he moved in July and still hasn’t had his initial 3,7 and 14 day check with a site manager. It’s absolutely disgusting. We were sold a house that simply is not finished and no one is doing anything about it getting to an appropriate standard. Anyway, we have been approached by the media about our experience along with others on the estate so watch this space!
Claire · 20 September 2024
Agent replied · 22 October 2024
Hello Claire and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant team for Poppy Fields.Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
★★★★★ 5/5
TrustpilotThe Wickets Desborough
We have recently purchased and moved into our new build in Desborough - The wickets. From the start of the process the sales Rep Rob has helped us make the house into a dream home. He has communicated everything with us and helped us with our solicitors! Since moving in Dips and Keith have exceeded our expectations, helping resolve our minor issues and making sure we are settling in. In all the process from the start to where we are now has been great, the team onsite have been fantastic looking after us and going above and beyond. Would highly recommend this site!
Andrew · 12 September 2024
Agent replied · 22 October 2024
Hello Andrew and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at The Wickets. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 1/5
TrustpilotTrees - Reported trees falling into our garden…
Reported trees falling into our garden from Ashberry's land on the 23rd August 2024, covering the fence and lawn. It will be 3 weeks on Friday where ** no one ** has been in contact. I have chased this up with Customer *care* and still waiting for a phone I was promised nearly 2 weeks ago I chased this up with construction director 3 days ago and still no contact. I still have trees which will require a chainsaw to be removed which is now damaging my lawn, plants and potentially the fence. I do not want apologies as this is beyond that and purely lip service. I want the trees removing and a good will gesture. If I could give minus stars I would. From their actions it is evident they do not care! Plot 1 Poppy Fields
SS · 11 September 2024
Agent replied · 22 October 2024
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant Customer Care team.Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with our Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
★★★★★ 5/5
TrustpilotI want to take this opportunity to…
I want to take this opportunity to thank the team at Ashberry Homes at The Wickets in Desborough. Buying our first dream home has been made easy, simple and stress free from the beginning and dealing with Rob from the sales team, to dealing with Keith and Dippen helping making changes to our home straight forward with minimal snags. With 3 day and 7 days knocks to check we have everything in working condition. I highly recommend the team here when purchasing a home.
Kim · 5 September 2024
Agent replied · 22 October 2024
Hello Kim and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received at The Wickets and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 1/5
TrustpilotContamination
I reserved a plot and was due to move in on October 24, Bellway/Ashberry hadn’t obtained the necessary approvals from the local authority and due to a dispute over contamination my move-in date has been delayed by at least eight months. The customer service and communication throughout this process have been shockingly poor. I spoke with the customer care director who encouraged me to take a refund or progress my compliant with the ombudsman.
James · 2 December 2024
Agent replied · 25 December 2024
Hello James and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details, and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please. Many thanks, Team Ashberry
★★★★★ 1/5
TrustpilotAbsolutely awful experience
Absolutely awful experience. From the start Ashberry showed no interest in their customers. Stand offish behaviour when I arrived without an appointment. Unwilling to put in wardrobes or tile the bathroom when I was willing to pay. At some point they decided they reached their yearly targets and didn't want me to complete for two months but didn't actually have the courtesy to tell me this. They knew that I was unable to complete in August and September as I had been keeping myself available to move for months based on the information that I had been receiving from Saxon Heath and their assisted mover company. Tanya, only told me about their targets when I called to find out why they were stalling. She has since refused to acknowledge this conversation, thereby implying that I am lying. In the end I had no choice but to pull out as I was ghosted by their assisted mover company, and their recommended solicitors constantly got everything wrong and caused nothing but problems. Ashberry have said they would return my deposit but it's now been 3.5 weeks and they are ghosting me also. I have never had to experience such constant incompetence and such unprofessional behaviour.
Nicole · 22 August 2024
Agent replied · 28 August 2024
Hello Nicole, thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details, and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotBrilliant always help out answers any…
Brilliant always help out answers any questions friendly and efficient. Couldn’t recommend more
Thea · 13 July 2026
Agent replied · 11 October 2026
Hello Thea and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 5/5
TrustpilotMy experience has been positive every…
My experience has been positive every step of the way. Everything has been covered and explained efficiently and informatively and always courteously. Very professional and a pleasure to deal with Ashberry Homes.
Susan · 2 August 2024
Agent replied · 28 August 2024
Hello Susan and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotExceptional
Tanya has been the most amazingly helpful, friendly, and professional contact at Ashberry Homes during my house purchase keeping me in the loop at every stage of the process which was very reassuring.
Ruth · 16 July 2024
Agent replied · 28 August 2024
Hello Ruth and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Tanya! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Team Bellway
★★★★★ 5/5
TrustpilotThe wickets desborough
Me and my partner have recently purchased a new build at THE WICKETS in desborough and couldn’t be any happier Dips the assistant site manager who has been looking after us, has gone above and beyond to make our house a home and we can’t thank him enough, Keith the site manager and rob the sales advisor have been 5 ⭐️ alsoWe couldn’t recommend this site and team enough Thank you for making our dream come true!
Jason · 5 September 2024
Agent replied · 22 October 2024
Hello Jason and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at The Wickets. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 1/5
Trustpilot6 months late and lots for faults
We reserve a home with ashburry in February 2023 and told it would be ready June/July, August at the latest. Due to delays our home was ready till December 23.You would think with the extra time given to get the house ready they would be no issues but we have had over 30 issues with the property mainly down to poor works manship and a lack of care. To date we still have 7 outstanding which have been outstanding for months, we have raised dozens of email, phone call and txt. Often we don't get a reply, then we do we get told it will be sort next week never gets done.A very bad builder with very poor customer service.
The · 27 June 2024
Agent replied · 28 August 2024
Hello, thank you for taking the time to leave this review. We’re sorry to read of your concerns and we’d like to look into this matter further. We’ve requested some further information, and we’d appreciate if you could provide this information as soon as possible. We will require your development name and plot details, please. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotHappy customer
We recently bought from Ashberry Homes in Stargate Meadows - our first experience was with Jill who was lovely and we didnt feel pushed to buy or anything. This was when we were in the house browsing phase.
Muna · 7 December 2025
Agent replied · 25 December 2025
Hello Muna and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Stargate Meadows. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 5/5
TrustpilotMy experience in purchasing a new home…
My experience in purchasing a new home at Chellaston Ford came down to Michael’s knowledge, experience and patience!
Mrs · 6 May 2026
Agent replied · 6 June 2026
Hello Elizabeth and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received at Chellaston Ford and wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 4/5
TrustpilotAshberry homes
Angela, our sales representative was extremely helpful and informative. We never had to wait long for replies to our queries and she kept us fully up to speed as we are sure she will where appropriate up to completion date.The PX hub was a little more confusing. They initially took on my more expensive property as part of the express mover scheme but when it sold they switched to my partners because as I was told, the fees they would have to pay would be cheaper?Considering fees up to £3000 can be paid it would have been classy to pay this amount split between the two properties.
Mark · 17 May 2024
Agent replied · 10 June 2024
Hello Mark and thank you for taking your time to leave this review We are so pleased to hear your sales representative was helpful and informative. This really is the feedback we strive to ensure we receive. Please be advised, your additional comments will be noted and passed along for the attention of the relevant team. Many thanks, Team Ashberry
★★★★★ 4/5
TrustpilotThis was very early in the process was…
This was very early in the process was was ok,
David · 1 July 2026
Agent replied · 11 October 2026
Hello David and thank you so much for your feedback. We would like to take this opportunity to wish you all the best in your new Ashberry home! Many thanks, Sam
★★★★★ 1/5
TrustpilotDishonesty
In July 2023, we agreed with Ashberry Homes to an early move into our new property. As part of this agreement, and due to the property being completed ahead of schedule, Ashberry committed to reimbursing us for our rental costs in London for the period after we move in (as we were moving in early)We fulfilled all requirements set forth by Ashberry Homes including providing confirmation of the rental amount from our agent. Despite our compliance and regular follow-ups, we have not received the promised reimbursement. It has gotten to the point where we are not receiving any replies at all. It is disheartening to experience such a lack of support and accountability from a reputed developer. We are now approaching almost a year without receiving any form of reimbursement, despite multiple attempts to resolve this matter through the appropriate channels.
R · 9 May 2024
Agent replied · 10 June 2024
Hello and thank you for taking the time to leave this review. We're sorry to hear about the service you received and would like to investigate your concerns with our divisional team. So that we are able to do this, we have requested some further information. If you could kindly provide your plot number and development as soon as possible so that we can look into this further. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotWhat an exciting journey this has been
I can not wait to move in! I'm so impressed with the service at Ashberry especially my sales assistant Sally; she's been an absolute diamond taking time out to help me with official papers,the colour schemes ie,tiles,vynyl and flooring. Always receive a warm welcome and has made my journey; my new adventure totally stress free. The communication is second to none,I'm always being kept updated and in the know. Excellent company, service and attention to detail in the properties. Feeling grateful and excited! 😊
Adele · 30 April 2024
Agent replied · 10 June 2024
Hello Adele thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Sally! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotPilgrims Way,Beverley.
The sales service from Cathy has been outstanding so far. As to the build and quality I cannot comment as our house will not be ready until September - November 2024.
Stephen · 11 May 2024
Agent replied · 10 June 2024
Hello Stephen and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 1/5
TrustpilotHome automation not working, heating system faulty, and major delays with broadband
This has been an incredibly frustrating and unacceptable experience for around six months since we moved in.
Ken · 30 April 2026
Agent replied · 6 June 2026
Hello Ken, and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these as soon as possible. We will require your development name and plot details please.
Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
★★★★★ 5/5
TrustpilotKathy was very helpful and still is…
Kathy was very helpful and still is helpful she has kept us informed and if we contact her she is always willing to help.
Joann · 27 August 2024
Agent replied · 28 August 2024
Hello and thank you so much for your great review and congratulations on your new Ashberry home! This is the type of feedback we strive to ensure we receive and we're looking forward to sharing your kind comments with your divisional team and especially Kathy. Many thanks, Team Ashberry!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
