Ashberry Homes Wessex Blandford St Mary reviews

★★★★★ 5/5

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I love Ashberry Homes

I love Ashberry Homes. I was most fascinated by their architectural designs, the location of the estate and their sales advisor. Eve was very patient in disseminating information to me. She was very understanding and pointed me to the resource that I needed to help inform my decision.

Fisayo · 12 December 2025

★★★★★ 5/5

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Exceptional …… hope it continues

We have dealt mostly with Kathy who was always very helpful, knowledgeable and had always kept us up to date with progress on the site but after losing two houses we wanted, due to the sale of our houses, we eventually managed to secure a house we wanted.Unfortunately, Kathy was on holiday but the lovely Hannah did a superb job enabling us to reserve our new home. Even though this was not her permanent site, she was extremely knowledgable and professional. Thank you Hannah.

Amanda · 26 November 2024

★★★★★ 5/5

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Excellent service from Whitehouse Park team

The whole sales team was great!Matthew and India had been offering excellent guidance and support throughout the purchasing period. Helping foreign people like us, they were kind, passionate and patient. Our needs had been truly catered. Besides, the property was completed in a high standard, leaving us trouble free. Shaun and Magdie were diligent, demonstrated high professionalism and were always eager to get jobs done exceeding expectations. It has been a great success and the whole team was wonderful!

Phyllis · 22 November 2024

★★★★★ 5/5

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We recently worked with Danielle to…

We recently worked with Danielle to complete a reservation, and we couldn’t be happier with the experience. From start to finish, she made the entire reservation process seamless and stress-free.She guided us through every step, ensuring we understood all the details and answering all our questions with patience and clarity. Danielle is incredibly responsive, always available by phone or email, and genuinely committed to helping us get the best possible outcome.Thank you for making this journey smooth and hassle-free so far.

David · 7 November 2024

★★★★★ 5/5

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Maxine is amazing

Maxine is amazing! So helpful and kind! She goes above and beyond and we appreciate all her help and support with any questions we have.

Victoria · 26 May 2026

★★★★★ 5/5

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Absolutely Excellent!

We recently moved into our newly built home, and we couldn't be happier with the result! The quality and finish are truly exceptional. Every detail has been thoughtfully executed, and the craftsmanship throughout the house is top-notch.A special mention goes to Rob in sales, who has been incredible throughout the entire process and helped us make our house a home. Another special mention to Keith & Dips on site who have gone above and beyond to ensure we were happy and comfortable every step of the way. In particular Dips has made himself available to answer any questions and help in any way possible day and night! Their ongoing support and attention to detail throughout the move in process has made the whole experience stress-free.We highly recommend this team for anyone looking to find their dream home!

Melanie · 1 October 2024

★★★★★ 5/5

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Our new home

Maxine is lovely she explained everything in the first appointment and is keeping us updated

Rachel · 18 July 2026

★★★★★ 5/5

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Our agent Dawn is helpful and patient…

Our agent Dawn is helpful and patient and has supported us throughout the process. She is friendly but professional and has gone above and beyond

Claudette · 3 May 2026

★★★★★ 5/5

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It’s a five star from me

We’ve just recently moved into our new Ashberry home in Desborough. The site manager (Dips) and his team have been outstanding. The moving in process has been made very easy thanks to his excellent customer service and putting us at ease with moving into our new Ashberry home. Dips has been very informative and has been readily available and willing to give of his time to answer any questions and give us help & advice in every way possible. Our new house has been presented to us in excellent cleanliness, quality decor & fittings and any minor snags that were found were swiftly resolved! We hope to have many happy years in our beautifully designed new home. Every Ashberry home site needs a site manager like Dips!

Santosh · 5 September 2024

★★★★★ 5/5

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Quality with Ashberry

Whole experience was amazing , professional and helpful Imaan was amazing . Thank You

Kerry · 18 July 2026

★★★★★ 5/5

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Friendly, informative and professional service

Michael and Rick were so welcoming, informative and professional. They answered all my questions and were able to give me space to process my decisions.

Fay · 28 April 2026

★★★★★ 1/5

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The worst builder

The worst builder. Quality of build crap. I had over 200 snagging items and had to chase them everyday for resolution. Customer service crap. Part of Bellway. We have had endless issues in the estate we live in, still on going and their attitude is “ we dont care”. Over 4 years since the estate was completed, they have no fully handed it to the management company and the company they have selected is useless. We have a recent incident where they have authorised a gate to be installed blocking accessway for some of the houses and they do not want to take responsibility for it. Over 10 weeks niw and we are still gojng around in a circle. Their customer service head treats us if we are a bunch of idiots. AVOID AVOID AVOID A BELLWAY AND ASHBURY HOME

Sunil · 17 October 2026

★★★★★ 5/5

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We couldn’t be happier. Thank you!

We’d like to thank everyone at the Saxon Heath Development. Thank you to Tanya and Karen from the sales team who helped us with the purchase of our new home, as first time buyers it was a daunting experience however, the whole process was made easier by their knowledge and understanding. Thank you for being so helpful throughout the whole process. Also a special thank you to Kevin and Ollie and all of the site team for all of your hard work and help, you’ve been amazing. We found everyone to be friendly, approachable and professional and any issues we did encounter were quickly and easily resolved. We love our new home and we would recommend Ashberry Homes from our experience.

Nikita · 24 August 2024

★★★★★ 1/5

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They don’t deserve 1 star

Here’s an email I’ve just had to send to top management. I’m sure you can get a feel for how the company works. Please see attached photos. My shower is still on my landing since work to rectify your bodge job was completed on the 19th July. I am still disabled and I am still struggling to use the main bath to shower in.Also, where is the key to my house I left for the clowns onsite? Or is this another lost key and yet again you will be replacing my locks?I have no faith that this will be getting sorted soon. Unless you agree for me to use my own contractors and you pay the bills I will be seeking legal action. There were nearly 200 snags that needed sorting in this house before we moved in and more have been added along the way. Less than half have been completed in a year.Your company is a joke. If I don’t hear back from you in a timely manner things will be escalated.Regards,Plot 104Poppy Fields

Summer · 27 July 2024

★★★★★ 5/5

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Great experience

Really helpful, clear advise and next steps. Lots of information in a simple format and on hand to answer any questions we had. Cathy was really helpful in the design process too.

Helen · 11 February 2026

★★★★★ 1/5

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All round appauling

Bellway took us to view a plot so we got a feel for it first time on the same site, however who we went with instead Ashberry Have been refusing 1 too many times now to view our plot which we have invested a lot of money for, a lot of the choices where chose for us due to getting it toward completion, however we hated the kitchen cupboards (wouldn’t have bought if we couldn’t change as a lot to replace them all ontop of what we are already paying) When asked if we could have a flooring package included too as we didn’t get to choose anything we got it flung back in our faces the sales rep acted like she done us a huge favour as if we didn’t pay for them ourselves as we wanted better ones. Our sales rep, doesn’t seem bothered at all, asked for photos of the plot as they had plasterers in and still yet to receive them, only can accommodate a “meet the builder” during a working week which most people work full time. If we weren’t due to be completed we would have pulled out. Horrendous customer service

Sophie · 10 February 2026

★★★★★ 5/5

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Outstanding Service at Eastview Mannor.

We have just recently reserved our plot with Ashberry. I’ve spent a lot of time researching as much as I could, travelling around the various sites and partner sites and I will say that the customer service has been beyond outstanding, even well before considering a reservation. Mhairi, at Eastview has been very professional and friendly, going out her way to help and support me. So far, I can’t be happier. Thanks

Alex · 21 November 2024

★★★★★ 5/5

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Smooth process

Polite, friendly and very accommodating. Process was smooth and really enjoyed viewing house again before purchasing the plot to ask all our questions. Highly recommended 👌 very excited to move into our Ashberry home. Michael at Chellaston fold is absolutely brilliant.

Kelly · 17 November 2025

★★★★★ 5/5

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Impeccable service!

We are close to completion on our new house with Ashberry and have to say the sales assistant Ellena at Melton Mowbray has been AMAZING! We visited site numerous times to see a few different houses and her patience and willingness to help never waned. She has answered every phone call and email promptly and gone above and beyond to make our purchase go smoothly. Its no exaggeration to say she has played a major role in our decision to buy with Ashberry!

Scott · 5 June 2024

★★★★★ 5/5

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Roundhouse Park, Melton Mowbray…

We started our house search journey in March 2023 and looked around so many different houses - pre loved and new builds. One of the first new developments we visited was Roundhouse Park in Melton along with all the other new house sites in Melton and dealing with Ellena was like a breath of fresh air to other sites. She was proactive - actually got out of her chair to help us (some didn’t !), happy to answer any questions we had and took us on site to look at plots without need to make an appointment. We did have several visits to Roundhouse Park over the months and Ellena was always as willing and helpful, my only negative for the sales office was when Ellena was on holiday, the people who were stand-ins had no information or updates which was frustrating as feel that if covering, the people doing so should be up to speed on sales and availability. Due to plot availability and timing, we actually reserved with an alternative builder and felt bad as Ellena was so nice and didn’t want to do her out of a sale. As it happened, two months later, the sale of our house - we decided to wait for one on Roundhouse Park and was delighted to be back with Ashberry Homes into one of the first houses we had seen in 2023, so we went full circle. We had some usual snagging and these so far have been dealt with efficiently by a new site manager, Charlie who is also a pleasure to deal with.

Rachel · 6 May 2024

★★★★★ 5/5

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Absolutely fantastic so far!

From the moment we met Danielle in the sales office we knew we'd found the perfect location for our next home. Danielle arranged for us to view a different house style at a Bellway site in Poynton than we'd initially been interested in, we're glad she did because we fell in love with this house style immediately. Throughout the process so far, Danielle has been excellent, helped us choose our additions, and supporting us through the highs and lows of getting the mortgage we needed. Gail who also covers the sales office has been great, keeping us informed of survey visits and where things are up to with the build. We met Mac the site manager twice, once when we reserved to go through the build process and again when we got to go in our home pre plaster stage. We're excited to be exchanging contracts in the next few weeks and hopefully being in our new home by August. Our journey has been great so far, and we've been impressed. The team on The Acadamy are an absolute credit to Ashberry Homes!

Ian · 27 April 2024

★★★★★ 1/5

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Unprofessional and do not care

Initially were great until you tick the box on the NHBC survey. Then expect repairs to be dragged out until they hit the 2 year mark where they can avoid responsibility. Be prepared to chase repairs and do not expect a reply from site managers or from complaints. They prefer you to go to the NHBC. My advice is not to buy unless you enjoy stress and waiting around- all while parting with a lot of money. They are not 5 star builders. In reply to the Ashberry request, if you answered your complaints as quickly as you answered this public forum, there would not be as many issues. As this site shows, the Church View development has damaged the reputation of Ashberry. I am a genuine resident but do not want to disclose my name until the issues have been resolved. Please respond to your outstanding complaints

Anonymous · 26 April 2024

★★★★★ 1/5

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Let down by shocking customer care team

Probably would have written a much more positive review immediately after moving in, as the sales team and site manager at Church View were all extremely helpful, however just a few months later we were completely forgotten about and ignored by customer care.The back garden of our property was completely uneven with barely any soil when they laid the turf. This was made even worse when they realised the boundary of our plot was in the wrong place and had to move the fence, shed and its base.I was told last spring their landscapers would be coming to fix it, they didn’t. I then contacted customer care in June 2023 - who said they’d speak to site - but I never heard back for weeks and every time I chased them I was either ignored or given excuses. In October 2023 (after 4 months of radio silence from Customer Care) I got an email citing staff absences as the reason for the lack of correspondence. They also said they were waiting for the landscapers report and would get back to me. It’s been 6 months now and I’ve still not heard anything. Never known a customer care team treat their customers with such contempt, abysmal.

Richard · 21 April 2024

★★★★★ 2/5

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Customer Service 🫩

The homes are lovely - they are 5*! Their follow up care and reporting problems are a concern hence the 2*, its instant push back when contacting customer service, everything has to become a challenge before they send someone round. Its very tiring! Chellaston Fold site.

D · 9 September 2026