Every review we hold for the Blackwater office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery rude
I called them to arrange a viewing of a property to buy, the guy answered the call was only interested in introducing a broker ignoring my questions about the properties. When I felt he was very rude, I asked his name twice but he didn't answer. He even said, "You are not serious about this property, are you?" ?????
MR · 7 March 2022
Agent replied · 6 July 2023
Hello. Could you please let me know which office you are referring to? Calls are recorded for quality and training purposes which will enable us to help you further. Thank you.
★★★★★ 5/5
TrustpilotSo far so good.
So far, I have had an excellent experience from Seymour’s, with interested and knowledgeable staff who are always willing to assist. I look forward to the task being completed.
Angela · 12 July 2024
Agent replied · 24 August 2024
Hi Angela,Thanks for your positive review! It’s great to hear you’re having a good experience with our team. We look forward to wrapping things up for you. Feel free to pop in and say hello!
★★★★★ 1/5
TrustpilotUNREALIBLE UNTRUSWORTHY AGENCY
In my experience this is one of those BAD estate agents that can not be trusted! The estate agents job is to mediate between the vendor and the seller they failed to do that! It is very frustrating when to deal with an agency that do not call back or can not be trusted when you put an offer on a property. Avoid if you can.
CRL · 1 October 2020
Agent replied · 6 July 2023
Sorry to hear this. We take your comments seriously and will review accordingly.
★★★★★ 5/5
TrustpilotI cannot thank everyone at Seymour’s…
I cannot thank everyone at Seymour’s surbiton enough, with massive thanks especially to Nick,Sam and Jenny. Selling my late mums home has been very emotional but I feel Seymour’s understood that , and I felt nothing was too much trouble, Thank you seymours
Mrs · 14 September 2023
Agent replied · 30 September 2023
We always try to make everyone's property journey as easy as we can. When it comes to dealing with a family estate, it comes down to knowledge and understanding. Thanks for using us and we're so pleased to have helped make an emotional journey a little less painful. Keep well.
★★★★★ 5/5
GoogleHaving just sold our house in Blackwater through Seymours Estate Agents, we are sending a big thank you to the whole team. From initial valuation to final completion, we’ve received a professional, friendly, honest and approachable service throughout, that has simply been stress free. With Seymours Blackwater, you can feel confident your house sale is in knowledgeable hands and therefore come highly recommended!
Lisette · 6 June 2021
Agent replied · 6 June 2023
Thankyou for taking the time to leave us such lovely positive feedback about our service and that we helped your moving experience !
★★★★★ 5/5
TrustpilotFriendly & helpful people
We are purchasing a property through Seymours and we have had a great experience dealing with Ben and Harry. They have been so helpful and always promptly responding to my many queries. They have gone above and beyond through every step of the way.
Mandy · 15 August 2023
Agent replied · 27 August 2023
Thanks Mandy. We'll try our best to make a purchase of a home as pleasurable as possible, after all these things make the memories. Enjoy making a house your home.
★★★★★ 3/5
TrustpilotNot impressed
Seymours cost me the best part of a 100 grand by not getting my property over the line before the Truss crash. Not entirely their fault I know but they over valued and then had to keep reducing but failed to sell it. I wouldn’t use them again.
Graham · 19 April 2023
Agent replied · 6 July 2023
Sorry to hear that Graham, It was definitely a very tricky time! Market volatility driven by political unrest can destroy buyer confidence almost to the point that a price point no longer has influence. Really frustrating for everyone involved. We try our best to make any property transaction a pleasurable one, but sometimes market forces conspire against us. We do appreciate you taking the time out of your day to make a review and if we can find ways to lessen market frustrations we will.
★★★★★ 5/5
TrustpilotSeymour’s staff have been prompt and…
Seymour’s staff have been prompt and respectful in my contacts with them. They have acted efficiently and answered emails/queries quickly. Very much appreciate this.
Caroline · 24 September 2024
Agent replied · 23 October 2024
Thank you for your feedback! We're delighted to hear that you found our team prompt, respectful, and efficient in handling your queries. It's great to know our efforts are appreciated!
★★★★★ 5/5
GoogleFriendly and approachable team, kept us informed throughout purchase 👌🏻 …
Sarah · 26 March 2025
Agent replied · 26 March 2026
Thanks for your positive feedback and I am glad we were able to assist you!
★★★★★ 5/5
TrustpilotGood service
Good service, kept me informed, discussed strategies and answered questions promptly. The Customer Liaison role means there is always someone to talk to if you have a query but that person was also very proactive at keeping things moving and keeping me up to date on what was happening.
Happy · 24 February 2023
Agent replied · 6 July 2023
Thank you for taking the time to share your positive experience with Seymours. We're delighted to hear that we were able to provide you with good service, keeping you informed throughout the process, and answering your questions promptly. We're glad that our team was able to discuss strategies with you and proactively keep things moving. At Seymours, we strive to provide our clients with exceptional customer service, and we appreciate your kind words.
★★★★★ 5/5
GoogleMy Fiancé and I recent purchased a property with Seymours Blackwater. Aiden showed us around the property and was very friendly during the process. Once we chose to go ahead with the purchase Seymours handled everything and kept us in the loop at all times. The communication was always very good. When we look to sell/ move in the future will definitely think of Seymours first!
Raoul · 6 June 2020
Agent replied · 6 June 2023
Hi Raoul, thank you so much for your review. We'll be sure to pass the praise onto Aiden and the team. Please don't hesitate to contact us if you require our services again in the future.
★★★★★ 5/5
TrustpilotI recently purchased a house through…
I recently purchased a house through Seymours and Emma and the rest of the team were fantastic. Kept me up-to-date on each stage and always prompt at returning calls. I would recommend them to anyone buying or selling.
Julie · 18 December 2023
Agent replied · 30 March 2024
Really appreciate you taking the time to share your experience with us! Thrilled to hear you found the team, especially Emma, so helpful during your house hunt. We're here for you, so if anything else comes up or you have questions down the road, just give us a shout. Thanks a bunch for recommending us!
★★★★★ 5/5
TrustpilotA friendly and professional team with…
A friendly and professional team with wide ranging experience who communicate well and are always on hand to answer any queries during the sales process. This is the second property sale that Seymours, Staines have handled for us.
Philip · 12 December 2023
Agent replied · 30 March 2024
Moving the same people time and time again is a journey we love to be a part of. Thanks for including us Philip and we'll always try to be your #yourpropertypartnerforlife
★★★★★ 5/5
TrustpilotSeymours are the best
Seymours are pro-active, professional, helpful and respectful of all their clients. We are delighted with the way in which they achieved our house sale. Vince and Lucy have been standout kind and supportive. Thank you Seymours West Byfleet Team.
Maxine · 15 November 2023
Agent replied · 25 November 2023
Thank you so much for your kind words! We're thrilled to hear that you found our team pro-active, professional, and helpful. Vince and Lucy are indeed standout stars. If you ever have more questions or need assistance in the future, feel free to reach out. Thanks again!
★★★★★ 5/5
TrustpilotIt was very quick and well organised
It was a very quick and well organised process. My buyers "moved the goal posts" a couple of times which was quite challenging for me but James and Clare had it all in hand and everything went smoothly on moving day.
Jane · 25 September 2023
Agent replied · 30 September 2023
Despite popular beliefs, goalposts are never static, they seem to have a habit of moving all over the place. Fortunately, we're quite good at chasing them down! Thanks for the review Jane, it's been a pleasure to work with you.
★★★★★ 5/5
TrustpilotSuccessful house sale
The sale of our house went through very smoothly and at all times, we were kept up to date with developments by Clive Gee, which provided great reassurance. I would commend the helpfulness and professionalism of the whole team
Michael · 8 November 2023
Agent replied · 25 November 2023
Clive is one of our sales progressors who assists, buyers, sellers, both parties solicitors, and even the lenders. It's an incredibly tough job and he's skilled to do it well. Thanks for the review Michael.
★★★★★ 1/5
TrustpilotTook my money unfairly
I was asked to pay a £250 deposit to secure a flat that the seller then pulled out of and Seymours kept MY £250 depiste me still wanting to proceed. How can they keep MY money when I wasn't the one who backed out?
Tristan · 26 June 2023
Agent replied · 6 July 2023
Hi Tristan, thanks for the review. Could you please provide a little more information as to which of our 20 offices you dealt with please? It's doubtful that we would have kept your money, as this would have been passed to the owner/solicitors and may have been a non-refundable deposit. We'd be more than happy to look into this further to see if we can help. Thanks again.
★★★★★ 5/5
GoogleFull of praises for this Seymours Estate Agents Blackwater, dealt with the buying of my property seamlessly. Clare and the whole office team were very professional and accommodating. The whole process was smooth, no hiccups. As a first time buyer, was nervous, but the team put me at ease and thank them for their help in this process.PositiveResponsiveness, Professionalism
Sim · 26 August 2021
Agent replied · 25 August 2024
Thankyou Sim , we are so pleased you found our service to be efficient and friendly and we hope you are enjoying your new home .
★★★★★ 5/5
GoogleWe switched to Seymours after trying with another estate agent. They are a great team, everyone is super helpful and all work together as one big team which is brilliant. Will definitely use them again in the future and fully recommend them to anyone looking for a agent to sell their property. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
N · 24 December 2021
Agent replied · 6 June 2023
Thanks for your positive feedback and I am so glad we were able to assist you with your sale . Enjoy your new home!
★★★★★ 5/5
TrustpilotKnaphill first time buyer
Swift responses and the team were very helpful with any queries I had. They also dod a great job at putting pressure on the sellers solicitors because they were working slow to complete the deal. It's been a pleasure dealing with Seymours
David · 21 July 2023
Agent replied · 26 July 2023
Thanks for the review David. Agreeing on a sale is one part of the process, progressing the sale to an exchange and completion is the other. We'll spend as much time as needed dealing with not only the solicitors involved, but the rest of the chain be they sellers, buyers or their agents. We're on the property journey with you all the way.
★★★★★ 5/5
GoogleGreat service from James and the team. Helpful, friendly and great knowledge. Would definitely recommend Seymour's Blackwater to anyone buying/selling.
Sarah · 7 June 2018
Agent replied · 6 June 2023
Hi Sarah, Thanks for the great review and recommendation! We're glad you're happy with the service you received.
★★★★★ 5/5
GoogleA smooth transaction in record time, thanks guys.
Steven · 26 March 2025
Agent replied · 25 August 2024
It’s a pleasure and thanks for such good feedback . So pleased you were happy with our service !
★★★★★ 5/5
TrustpilotCouldn’t ask for more!
I rented a property through Seymours over a year ago and I couldn’t have asked for me.They were professional, always prompt with responses and went above & beyond to make sure the process was smooth for myself and the landlord.I’m now looking for a bigger property a year on and the service is just as I remember!
Jay · 23 November 2021
Agent replied · 6 July 2023
Hi Jay, that's great to hear. All of our Lettings and Management branches work hard to make the tenant journey experience a good one. Thanks for taking the time to review us and for using us more than once.
★★★★★ 5/5
TrustpilotWould use Seymours again
All staff really professional and helpful. Communication was great, we always knew what was going on.
Gary · 6 December 2024
Agent replied · 24 December 2024
Hi Gary,Thank you for your kind feedback! It’s great to hear you found our team professional and helpful and that our communication kept you well-informed throughout.If there’s anything else we can assist with, feel free to reach out.
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