McDonald Estate Agents Blackpool reviews

Thank you for taking the time to leave such a lovely review. We really appreciate your kind words and are delighted that you were so pleased with the service you received from the team. Helping our clients achieve a successful sale while making the process as smooth and stress-free as possible is always our aim, so it's wonderful to hear we delivered on that for you. Thank you once again for choosing McDonald Estate Agents and for recommending us. We wish you all the very best for the future.

Thank you Ashleigh for your lovely 5 star review. Harli is indeed a valuable member of the team. Best wishes in your new home from everyone here at McDonald’s. 🎉 …

Hi David. Thank you so much for your valued business and very kind words. Always a pleasure working with you and we look forward to seeing with another one ;-). All the best from The McDonald Team.

Thank you so much for your wonderful 5-star review and, most importantly, for choosing McDonald Estate Agents for a third time. We're delighted to hear you appreciated the regular feedback following viewings. We know how important communication is throughout the selling process, so it's fantastic to know this made a positive difference. Your continued trust and recommendation mean a great deal to the whole team. It has been a pleasure to help you once again, and we wish you all the very best for the future.

Thank you for your kind review and for taking the time to share your experience. We really appreciate your patience with the few hiccups along the way, and we’re glad our team was able to resolve things quickly and professionally for you. … More

Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that your parents had a smooth move and that our team was able to help whenever needed. It was a pleasure to assist them throughout the process, and we really appreciate your kind words. We wish your parents every happiness and if we can ever help you, your family, or friends in the future, we'd be delighted to do so. Many thanks again, The Team at McDonald Estate Agents

Thank you for your thoughtful review! We really appreciate your patience throughout the process. … More

Hi Debbie. It was a pleasure and thank you not just for your valued business but for the lovely feedback. All the best from the McDonalds Team. x

Hi Michael, Everyone here at McDonalds would like to thank you for the awesome comments and glad we could help, especially when the process wasn't going as smoothly. All the best from the McDonald Team. :-)

Hi Paige. Thank you for the lovely feedback. Best wishes from everyone here in the McDonald Team. :-)

As a company we're happy for the opportunity to respond to your comments both here and other comments you have made to the team, as we have also listened to the call recordings. We can confirm your offer on this and indeed another property, and yes, we had to keep you waiting while the client pondered their decision. However, your comments are wholly misleading, and we’re surprised at some of them given how ‘experienced’ you claim to be. So lets look at your points… i) Kept you waiting, this property had 4 offers at the time you offered. At the time of writing this reply, the number has increased to 18. So yes, it took some time to collate all the information and documentation for our client to make a decision. ii) Cash offer, yes this is what you claimed. We can’t be sure of your position as your refused to provide evidence, which we are obliged to ask for under the Money Laundering regulations. This is an industry requirement. iii) Wouldn’t change their mind, we have listened to the calls, and this was not said. However, it is likely accurate as: a. Your offer was £75,000 on a property listed at £99,950. b. You declined to even view the property. iv) Disappeared from the site, it can be clearly seen on Rightmove with the original listing date. So, if you need our help finding it again, we’d be happy to direct you. v) Get a better offer, We will always try and resolve quickly but yes, we are always trying to get our valued clients better offers. It’s actually written into Estate agents code of conduct that we do! But given your offer was 25% below the asking price we are shocked that you were surprised it was rejected. Some other information for other readers. This particular property is being sold by a mortgagee in possession (eg: lender/bank) and as such they have a duty of care to the previous homeowner. This means : i)The property will remain fully available all the way to exchange of contracts for anyone to make a higher offer. ii) the price accepted is published for all to see in a ‘public notice’ So anyone can see what they need it pay over to secure the property.. this can only be done when an offer in an acceptable range is made. iii) it would be VERY rare for a figure 25% less than asking price to be accepted. It would not meet the duty of care. iv) the UK industry fall though rate for sales agreed is around 38%. Where someone has not even taken the time to view the property, this fall through rate increases and likely at a later date. So this client having refused to view, was never likely to be successful. Further, this client has previously offered on another property listed with McDonalds. Yet again his offer was substantially below asking price and again McDonalds again secured a sale at a higher figure. On a personal note from the Directors: We are very proud of our ethics and the teams professionalism even when dealing with the thankfully rare customers like yourself. To speak to our team the way you did and to call anyone scum, especially someone who is patiently and calmy trying to help and advise you, is wholly unacceptable. As such your custom is no longer welcome at McDonalds… and we also feel confident you will be no loss to our valued customers either, given that you are offering 25% below the listing price. Regards. The McDonald Team.

Thank you so much for your kind review and recommendation. We’re delighted to hear that you found the whole process smooth from start to finish. It was a pleasure helping you, and we really appreciate you choosing McDonald Estate Agents. All the best for the future!

Thank you very much for taking the time to leave such a kind review. We’re delighted to hear that you found our team friendly, helpful, and professional throughout the process. Providing expert service and making things as smooth as … More

Hi Dan. If you could be a little more specific, we'll happily review any issues for you. We're proud of the very experienced team here, so I'm not sure how we 'exaggerated' anything, again... if you could explain. We knew we'd have to work with you to ensure an 'above expectation service', when you twice screamed at staff members to only later on phone back and apologise when it proved to be unfounded. (eg: berating a team member for keeping a viewer waiting outside, when it was our staff member you were looking at outside the property, waiting for the viewer. So we knew it would be a uphill battle. That said knowing this we failed. Remember we sold the house to you, you returned as a seller and we TWICE achieved sales at very good prices. We wish you and the family all the best for the future. Regards. The McDonald Team.

Hi Keith, many of our sales are at asking price or above we're pleased to count you amongst them. The lovely comments and feedback have been passed on to the team and we all wish you all the best in your new home.

Hi, Jeanne We are sorry to hear you feel you have had a negative experience after purchasing your property. We take these comments seriously, so we investigated and had a chat with the McDonald Team as well as listening to the most recent call recording(s) We feel ‘aggressive’ is completely unfounded and the tone was very much passive on our part after listening and trying to advise you. Although you repeatedly stated ‘ this doesn’t help you’ this doesn’t mean we didn’t try and certainly doesn’t mean we were aggressive. Your comments in the call seem to revolve around two points. I) the potentially leaky toilet and ii) the lack of central heating. The team member who attended the viewing confirmed as follows: They remember showing you and remembers really feeling for you after having ‘wasted’ money on previous surveys on other property. When showing you the property you were informed that the property had been in the same family for many years and had no upgrades in that time as they only used it as their holiday home (not a holiday let as you assumed) The property was dated and has two open grate fires and an aga, further the description stated ‘required modernisation throughout’. You were shown meter cupboard and lack of gas meter. Such that the meter had been disconnected and if you wanted to install gas central heating in the future you would need to get it re-connected. So, we’re a little confused as to why your feel the need to complain there is no central heating. In addition, you were advised you that the vendor had informed us that the toilet was leaking and you may want to contact a plumber so you wouldn't be without a toilet on day one of completion. In the call we again advised to speak to a plumber about the toilet issue. You confirmed you had done so and he advised you test flush to identify the possible problem. I’m not sure what else we can do here. It was also noted you rejected the advice of obtaining a survey as ‘it would take too much time’. This would of given you a comprehensive review of the property and potential ‘work’ required. Whilst sad that you didn’t enjoy the process I feel we were not only compassionate with your comments from the outset, trying to detail as much as we knew about the property. Please remember the property was being marketed needing modernisation throughout. It would be a comprehensive project for anyone, let alone someone not familiar with ‘a building project’. Best wishes The McDonald Team. TIP: For any other buyers reading this, its always advisable to obtain an appropriate level building survey for any purchase. Especially so if you are not familiar with building and construction and the possible issues. Yes there is a cost, yes it will add a little time, but it could prove invaluable.