McDonald Estate Agents Blackpool reviews

Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that you had such a positive experience with Shirley and the team at our Red Bank Road office. Providing clear communication, regular updates and making the buying and selling process as straightforward and stress-free as possible is exactly what we strive for, so it's fantastic to know Shirley delivered this for you. Your kind words about the whole team are greatly appreciated, and your recommendation means a great deal to us. We'll be sure to pass your lovely comments on to Shirley, who I'm sure will be thrilled to receive them. All the best, The McDonald Team

Thank you so much for your wonderful review, Andrew. We're delighted to hear that your selling experience was smooth and trouble-free … More

Thank you so much for your fantastic review. We know how challenging a property sale can become when unexpected delays arise, … More

Thank you for taking the time to share your experience with McDonald Estate Agents. We’re so pleased we were able to support you through the sale of your Mum’s bungalow. … More

Thank you so much for your kind words and for taking the time to share your experience with McDonald Estate Agents. We’re absolutely delighted to hear that you felt supported throughout the entire process and that everything progressed … More

Thank you for your lovely review and recommendation. We’re really pleased to hear that you found our team helpful and friendly, and that you were kept fully informed throughout the sale. Keeping our clients updated every step of the way is something we pride ourselves on. It was a pleasure to help!

Daniel, many thanks for taking the time to post your feedback and for the recommendation to other prospective clients. Best wishes from everyone in the McDonald Team. x

Thank you for your kind review and for choosing McDonald Estate Agents. We're delighted to hear that everything went smoothly and that you were pleased with the service you received from the team. Providing a professional, stress-free experience is always our goal, so it's wonderful to know we achieved that for you. Thank you again for your support, and we wish you all the very best for the future from the McDonald Team

Hi Mr Bowman. We take all negative feedback very seriously and have now investigated your comments. As you are not the actual party that had a conversation with us, we had to identify the actual sale, which we think we have now done. If these comments are not relevant to what ‘you heard’, please direct-message us and we will investigate further. All calls are recorded, and we have listened to (and downloaded) the call in question and we would like to commend Shirley for the call as she was polite, patient and just explaining the instructions we had from our client, which incidentally we also support. We feel we need to detail some background here for any readers to help make their own mind up about the content. Your relative registered and negotiated a purchase based upon their excellent position as a cash buyer. An offer was accepted on 22nd February and has now reached a very advanced stage being mid May at the time of the call, where completion dates were now ready to be discussed. Our client was hoping for a completion within a week or so, your relative requested a date in mid July. Shirley explained this would not be acceptable to our client and asked why the date requested was so far away, remember the fact the cash purchase had already been proceeding since February. Shirley advised your relative have a think about this this and let us know her thoughts/decision. On another call, a date was subsequently agreed for mid June. No part of this call was rude, confrontational and prying other than relevant to the timescale in question. None of the conversation was based around ‘an agent trying to get their fee quicker’, although we do pride ourselves on being proactive and helping our valued customers process sales and purchases as simply and quickly as possible. Finally, from your stance of the industry-wide label ‘that all agents are cut from rather unpleasant cloth’, now you have the facts, maybe you’d reconsider this generalised view point. Best regards. The McDonald Team.

Hi Chloe. Thank you so much for your lovely feedback, we'll continue to do all we can to ensure the process runs as smoothly as possible. Here's hoping we can get you into your new home as soon as possible. All the best from Harli and the McDonald Team. :-)

Thank you so much for your fantastic review and for recommending McDonald Estate Agents. We’re particularly pleased that you appreciated our honest and straightforward advice. As Thomas Sowell famously said, “When you want to help people, you tell them the truth. When you want to help yourself, you tell them what they want to hear.” That’s a philosophy we strongly believe in, giving our clients honest advice, even when it isn’t necessarily what they want to hear. Keeping you informed throughout the process is equally important to us, so we’re delighted that our weekly updates were appreciated. Thank you again for choosing McDonald Estate Agents, we’d be delighted to help you again in the future.

Hi Blake, with many people beleiving 'all agents are the same' thank you for helping draw attention to just a few areas where we feel we stand out. Thank you for the 5 star review from everyone here in the McDonald Team.

Hey Francine, Thank you so much for the lovely feedback. We do genuinely care, love what we do and work hard for our valued customers. But its still great to hear that you were so happy with the service. All the best from everyone here in the McDonald Team.

Thank you for your lovely review. We’re delighted to hear that you were so pleased with the service you received during your sale. It’s great to know that our valuer’s advice helped you achieve an even better offer than expected and that we were able to get your property to market quickly. We completely understand how anxious the final stages of a sale can be, so we’re always happy to help and keep our clients updated as much as possible. Thank you for your patience during the process and for recommending McDonald Estate Agents. Best wishes, The McDonald Estate Agents Team

Hi Diane Firstly, I am really sorry you feel this way, as you can see from other reviews it is not the kind of feedback we usually receive. In response to your comments regarding the camera battery and floorplan, these are hiccups that occasionally occur with technology. I can see from our system that we were very apologetic and rectified floorplan issues the very same day we sent the brochure to you to make sure marketing was correct, and updated photos within a couple of days. As you mentioned, we agreed a sale at a time the market was going through a period of uncertainty due to mortgage rates, I can see on our notes we were in contact with the purchaser and pushing for updates for you, but knew delays were occurring at the time due to the circumstances. Once the mortgage valuation had been done, we were chasing constantly for an update on the offer being issued, however due to deals being withdrawn by lenders, the buyer was offered a new deal at a much higher rate. We then updated you immediately and advised to put the property back to market. During your time with us, we booked 35 viewings in, and had 3 offers with the one failed sale I mentioned above, and can see communication between us and yourselves was frequent. We had information regarding the driveway on file since you came to market, I can see we confirmed with viewers that it was indeed shared, but I think it best we don’t comment on which gender would have been better to conduct viewings. After receiving written notification you wished to withdraw from the market, this was noted but we were obviously still doing our best to achieve a sale for you. Whilst marketing the property, as we had booked 35 viewings, if any of them subsequently proceeded to purchase your property up to six months after termination, we are entitled to claim our fee as we introduced them. This is the industry wide entitlement under the ‘code of conduct’ all agents are governed by. We pride ourselves in making sure our clients are treated fairly and to the best of our ability, so your comment of us being ‘conmen’ is particularly upsetting and a note has been lodged with our lawyers. As mentioned throughout the period, the property came to market at a buoyant time, but changed quite quickly due to interest rates etc, and I would like to think we acted quickly in updating you on this and advising we altered the price in line with market fluctuations. Therefore, I think your comments are unfair in terms of the outcome. We are genuinely pleased to hear you went on to sell the property. Kind regards The McDonald Team

Thank you for taking the time to leave such a kind review. We’re delighted to hear that you experienced excellent service from start to finish when selling your properties with us. Shirley will be especially pleased to read your comments, she always goes the extra mile to support both our clients and potential buyers, and it’s great to know her professionalism helped make the process smooth and stress-free for you. Your recommendation means a great deal to us, and we would be very happy to assist you again with any future sales. Best wishes, The McDonald Estate Agents Team

Thank you so much for your kind review! We’re delighted to hear you had a great experience with us. … More

Hi John, Thank you for your kind review. Agents are commissioned by sellers, but that’s no reason not to provide the best possible service to buyers as well. We’re really pleased to hear that you found the process straightforward and that our team were engaging and helpful throughout. Thank you also for the praise, we’re glad to know you felt McDonald Estate Agents stood out among our counterparts on the Fylde Coast. We’ll be sure to pass your kind words on to the McDonald Team Best wishes to you in your new home from the McDonald Estate Agents Team. 🙂

Thank you so much for your lovely review and recommendation! We’re delighted to hear that Stephanie kept you well informed throughout your sale and provided such great support. We truly believe that not all estate agents are the same, so it’s wonderful to know our approach made a positive difference to your experience. We wish you all the very best for the future and really appreciate you choosing McDonald’s Estate Agents., The McDonald Team

Thank you so much for your kind words and for trusting us to support you through your journey. We’re delighted to hear that Chris, Shirley, and the rest of the team were able to provide the guidance and reassurance you needed, especially during what sounds like a challenging process. Providing responsive, proactive support is something we pride ourselves on, so it’s wonderful to know this made a difference. We truly appreciate your feedback and wish you all the very best for the future., The McDonald Team

Thank you so much for your fantastic review. We're delighted to hear that you enjoyed a first-class experience from our initial meeting right through to completion. Your comments about the team's efficiency, organisation and customer service are greatly appreciated. Building our clients' confidence throughout the moving process is something we work hard to achieve, so it's especially rewarding to know you felt supported every step of the way. Thank you for choosing McDonald Estate Agents. It was a pleasure to help you, and we wish you every happiness and all the very best for the future.

Thank you so much for your wonderful review. It was a pleasure to help you through your move, and we're delighted that you felt confident in choosing McDonald Estate Agents from the very beginning. Your kind words about Steve and the rest of the team mean a great deal to us. We pride ourselves on providing a professional, friendly and supportive service, so it's fantastic to hear that your completion went so smoothly. Thank you once again for your recommendation. We wish you every happiness and all the very best for the future.

Thank you for your comments and the invaluable insights for other customers. As we keep saying, 'all agents are not the same'. Thank you again and best wishes from everyone here in the McDonald Sales Team. :-)