Trusted Agent profile · Blackpool

Entwistle Green Blackpool reviews

★★★★★ Good

508 reviews across 2 platforms

32-36 Topping Street, Blackpool, FY1 3AQ

Entwistle Green's office in Blackpool, at 32-36 Topping Street, is rated 3.5 out of 5 across 508 reviews on two platforms, including 242 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Entwistle Green won in 2026.

Google logo

4.6 / 5

242

Reviews on Google

This office

Trustpilot logo

266

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Blackpool office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great Customer Service

After some mix ups with the referencing Claire Phelps the Branch Manager at Entwistle Green personally contacted me to assist with a resolution. She kept in contact with me for 2 days ensuring me that she was working on fixing the mistakes that had been made that were not even her fault. We came to a solution today and I cannot thank her enough for helping us through this stressful time, I would highly recommend Entwistle Green purely because of Claire. Also a special mention to Mandy who has been our point of contact throughout our tenancy and has always been prompt and helpful with any issues we have had.Thanks again to Claire and Mandy!

Sophie · 27 May 2022

5/5

Google

Jack has been a great help with me from start to finish he’s help me get my first flat even when things didn’t go right at first he found away to make sure I got the flat

Zara_ · 17 June 2023

Agent replied · 16 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Jack was extremely helpful during the process of renting, especially as I have not been the the process of renting before, highly recommend if looking for a property. Very simple process. Thankyou jack x

Ellie · 24 March 2025

4/5

Google

Everything was well managed and I felt very well informed as to what I was doing. Jack was really helpful and was quick to respond to any questions I had during the process.

Taliesin · 20 September 2023

Agent replied · 16 June 2024

Wonderful to read such a great 5* review of our local team. Kind regards, Scott @ Customer Care

5/5

Google

We chose to market our property with Entwistle Green after having a comprehensive presentation from them. …

Mark · 16 February 2026

Agent replied · 16 April 2026

Thank you for choosing Entwistle Green to market your property! We are so thrilled that Mitchell and Lily provided exceptional service and helped make your move to your forever home as stress-free as possible. Shout out to our amazing … More

5/5

Google

Thanks to Adam, Lisa, Jack & the team for helping me with my apartment everything was dealt with in a professional manner and a quick turn around. Cheers, Tom

Tom · 16 December 2023

Agent replied · 13 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

This has been my first time renting and the experience I have ha Deb was amazing Jack kept me updated with everything he was so professional and polite, if I had any troubles he’s always help

Nicole · 17 June 2023

Agent replied · 16 June 2024

Thank you for your excellent 5* review. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

I had a very bad experience

I had a very bad experience. I paid the letting agent a lot of money. They usually not answer my phone or just cut off.

Keaiwen · 7 August 2026

5/5

Google

Thank you Jack Butterworth and the rest of the agency team! You guys are amazing. I hoghly recommend Jack for easy and faster transactions.

Hans · 15 March 2024

Agent replied · 13 June 2024

Hans Martinez thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

I highly recommend Entwistle Green Blackpool for making what can be a complicated ordeal, very smooth and straight forward! It was a breeze and a pleasure. Thank you Lisa & Jack for your amazing service!

Aidan · 17 June 2023

Agent replied · 16 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Honest opinion

I rarely leave negative reviews, but I felt compelled to share my experience. This estate agent was unprofessional and unresponsive throughout the entire process. Communication was slow (if it happened at all), and I constantly had to chase for updates. I felt completely in the dark, and it seemed like they had no real interest in helping or providing a decent level of service.

Kate · 19 September 2025

5/5

Google

First time moving was made very easy thanks to Jack & Lisa at Entwistle Green. They kept me updated throughout the procedure and were a big help with any questions I had. Great team, cheers.

Thomas · 14 June 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

I contacted Entwistle Green regarding a property I'd seen to rent but was really disappointed when I viewed it. However a few days later I seen another one and contacted them and spoke with Jack Butterworth he was very helpful in arranging a viewing for me on seeing it I was extremely pleased with it, Jack remembered me from the previous viewing and gave me a full run down on the property, his service was 1st class and a credit to Entwistle Green. It's such a pleasure to get good customer service these days and I can certainly recommend Entwistle Green when looking for property either to buy or rent they are very good indeed, one very happy customer.

Alan · 18 August 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave us a wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Stay well away! They will Gazump You

Only gave one star because I couldn’t write a review with zero! These people are liars who are just trying to get as much out of you as they can. Two and a half weeks ago I viewed a house to be told the lady was wanting a quick sale. And to make a offer and the next day final offers would be took to be fair and not mess anyone around! I made a offer. The next day I was asked for my highest and final offer and told no more offers would go forward from here. A few hours later I was told my offer was accepted. I then got this in writing two days later and was told the house was taken off the market and no viewings would take place now I had my offer accepted. I have paid solicitor fees to get searches done, I have paid the Morgage advisor because he has sent off for our Morgage. Our help to buy isas have been closed and sent for. Today I have a call to say someone else has put a higher offer in and I’ve lost the house. Gazumped! Entwistle green are unprofessional and lie stay well away ! The house is still on Zoopla and right move it has not been taken down! Now I have no house and hundreds of pound out of pocket for fees one paid for trying to do everything right for the sale! How is this fair !

Stacey · 26 November 2021

5/5

Google

Jack has been fantastic, from start to finish, I’m picking up my keys tomorrow, he has kept me updated through the entire process can’t wait to move in 🙂 …

Ethan · 17 September 2023

Agent replied · 13 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

My partner and I have been looking for our first home for several months now, and Jack has been very professional, guiding us through the process and generally a lovely character

Naomi · 18 August 2023

Agent replied · 13 June 2024

Thank you for your brilliant 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

We had the pleasure of dealing with Jack in finding a nice flat. Jack was excellent throughout, he kept us up-to-date and got all the stuff done smoothly. I would highly recommend him!

Jahanzeb · 14 June 2023

Agent replied · 13 June 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

1/5

Google

No security whatsoever. I walked into the office to collect keys for a purchased property armed with passport and utility bill for ID. The keys were merely dropped in my hand and the man walked off. Never asked my name, never asked for ID. I said "is that it". Yeh came the reply. I asked where my gas certificate was and he shouted back "Oh it'll be in house". It wasn't. I can't believe he never even checked anything, I could have been anybody. This was Topping Street branch in Blackpool.

Anne · 17 June 2023

Agent replied · 16 June 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

The gentleman that helped me get a house with this agency is called Jack butterworth and he has been a diamond through it all, I went and viewed 2 houses with him and the second 1 I got and ever since ringing me and telling me the landlord accepted my application he has rang me every time and kept me updated with everything, they are very good at answering the phone and answering any questions I have asked and he has been very patient with me all I can say is thank you very much and I really appreciate all your hard work and I'm very grateful to Jack as he is fantastic so again thank you 😁

Star · 17 June 2023

Agent replied · 16 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Recently found our new home with Entwistle green. Really happy with how it all went. Jack was very helpful and efficient and made sure eveything went smoothly. Thanks again Jack 😊 …

Katie · 17 June 2023

Agent replied · 16 June 2024

Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

following departure of a couple of tenants in 2 of our rental properties we asked Adam Graham from Entwistle Green Blackpool to assist us with finding new tenants. Within 2 weeks we had viewings arranged, then Lisa Boyes from Entwistle did the viewings. All tenants they had arranged were perfectly suitable and we chose which ones we wanted. Within another week Adam & Lisa had completed all credit checks and references etc and the new tenants moved in that same week. An excellent service from all at Entwistle Green, well done !

Dave · 14 June 2023

Agent replied · 13 June 2024

Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Blackpool branch - Excellent customer service . Jack Butterworth and Adam Graham were very helpful in getting my property ready to let and found a tenant very quickly. Would definitely recommend

Sian · 14 June 2023

Agent replied · 13 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

I 100% recommend Entwistle Green Allerton

A big thankyou to the ladies at Entwistle Green Allerton, especially Gail, Bev and Ellie. We have several properties with various agents but these are by far the best agents we have used. We are renting out a flat in Allerton, it needed some work doing, we had problems getting tenants in. Within 3 weeks of contacting Entwistle Green, they have sorted out all the work at the best cost with little involvement from us, advertised it and got a great tenant in who is paying 6 months in advance. They did it with a smile, professionalism, hard work and they really seem to enjoy their job. We are on a full management agreement and don't expect to spend anywhere near the time or stress we previously had with this property, leaving it in their capable hands. I am now giving Entwistle Green Allerton the management contract for my HMO in Manchester. I fully recommend this team, haven't got a bad word to say about them.

Jeff · 15 May 2021

5/5

Google

Would highly recommend. Especially Jack, he's friendly, polite and very quick. He always rings and keeps you up to date with your application and the procedures in applying.

Tasha · 18 August 2023

Agent replied · 13 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Entwistle Green's Google reviews

Questions about Entwistle Green Blackpool

Has Entwistle Green won any awards?

Yes. In The Trusted Agent 2026 awards: Entwistle Green, Blackpool won Trusted Agent; Entwistle Green, Bury won Gold; Entwistle Green, St. Helens won Trusted Agent; Entwistle Green, Colne won Trusted Agent; Entwistle Green, Blackburn won Trusted Agent; Entwistle Green, Lytham St. Annes won Trusted Agent.

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