Trusted Agent profile · Blackpool
★★★★★
533 reviews across 2 platforms
32-36 Topping Street, Blackpool, FY1 3AQ
Entwistle Green's office in Blackpool, at 32-36 Topping Street, is rated 3.5 out of 5 across 533 reviews on two platforms, including 267 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Entwistle Green won in 2026.
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Blackpool office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly and helpful service
I wanted to buy a property in Bury which was on sale through the local branch. I did not proceed with the purchase in the end, due to the legal side (which was set up by the vendors). However, I was very pleased with the friendly help and interest given by the staff at the branch, and felt I wasn't just a number with them. I would certainly be happy to deal with them again, and hopefully next time the deal will go through.
5/5
Trustpilotfantastic service good communication professional and friendly
woukd just like to mention the fantastic service we have received from Entwistle green walton vale. Liz and Stephen have been excellent. They were honest with us about the sale of our property but left us in control of decisions eg asking price, offers etc.. they were really and efficient and communicated well with us about viewings feedback etc.. and always pleasant and friendly too. Would highly recommend. We have bought and sold a few houses over the last few years and dealt with a few estate agents and found these to be the best.
1/5
TrustpilotBreaching government rules and standards
Viewed a home we liked. Called the estate agent a day after to put in an offer! They refused to put the offer forward with us first seei4their financial adviser to offer us other products and services, away from our chosen bank mortgage, which was already in place! We refused to take an interview with thier advisor, so they refused to put our offer forward 3x. We took advice on this matter and found out it was illegal and against government standards to refuse to put an offer forward to the seller. So we called the agent a final time and warned them they were breaking the law by refusing to put our offer forward without seeing them first. They told us they were country wide and this wss their policy, and not in breach of government standards or rules. So we gave them 3 hour to put the offer forward or we walk away and report them. We went to Two banks gor advice on this law and two other estate agents , they all said the estate agent was only trying to push us into selling us their products and services and also, if we had sat with their inhouse financial advisers, they would know what our position was and could pushed for more money on the sale, to up their incomes. We were shocked how this company was dealing with us, so much so the we advice no one to use them as they and breaching all uk rules and pushing false info on first time buyers.
1/5
TrustpilotAwful
Awful! When selling I specifically asked to not show people round myself but they could rarely make viewings, one time just before a viewing they said the person that had my keys was in another town and just wasn't going to make it back so I had to show the viewers round myself with 3 children in tow, not the easiest! BUT the reason I would NEVER use them again is because a neighbour wanted to buy the house (she was renting but looking to buy in the same area) she booked an appointment through Entwisle Green because I didn't want to do viewings (in the end I did because they were unavailable... again) We didn't sell the house in our time limit (to do with schools) Then the neighbour approached me again after that time with a better offer which we accepted. After the sale went through with her they charged me £2,000 for 'introducing us'!!!! They hadn't introduced us, we had already met, we only booked an appointment time through them because that's what they told me to do. We arranged all the sale ourselves, they had no dealings with it whatsoever. We refused to pay but then threats of court came so we was pressured to pay, it'll take us years to pay in instalments because that's all we can afford
5/5
GoogleFirst rate service, went out of their way to help and advise, couldn't ask for a better service, first class from phone to appointment
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThe worst company I've ever used
The worst company I've ever used, completely useless, we are in the process of selling our house, it was in fact sold within one week, very good we thought, but now four months later we have just had another letter telling us they have lost or not received paperwork we have now sent to them four times, the last one by registered post. Please don't go through what we have, use a reputable estate agents, any but not these clowns.
1/5
TrustpilotEntwistlegreen lettings is the worst estate agency I came across so far! Avoid!
Entwistlegreen to sign me up without my consent to Spark Energy before moving into a new property. Spark Energy pays Entwistlegreen estate a commission for signing up new tenants to Spark Energy and a ongoing fee from their monthly bill and that is causing their prices to be so high. It takes a least around six weeks to switch from them but you will end up paying for six weeks like you where paying for six months on different provider. I really think this is a scam and spoke with my solicitor and looks like Entwistlegreen has broken the law. Both scamming companies should be avoided as they work together to scam people. Also if you are a tenant bear in mind that you will never get your deposit back. Avoid this scammers.
1/5
TrustpilotHorrendous scam tactics
Wanted to rent a property, the first attempt they didn't show up, no call or anything, the second attempt they did show up however 10 other people showed up. They clearly tried to huddle everyone together to try and create a panic rent and were asking for things like 100% annual rent up front. Absolutely horrendous felt so angry
5/5
GoogleExcellent service received from Jack Butterworth on securing a replacement tenant of good standing and in very quick time.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPromote Gazumping
The agent accepts an offer and then puts on the listing that anyone hoping submit a higher offer before exchange, while a buyer is completing conveyancing, should be ashamed.Why would you trust them either as a buyer or seller?
1/5
TrustpilotDo NOT trust under any circumstances!!
I have been trying to get my £650 deposit back from these liars for 30 days!! They repeatedly blame the landlord (a personal friend of mine) for the delay in not returning MY money. My advice to anyone would be AVOID THIS COMPANY!! They cannot be trustedUPDATE: It took 11 weeks and the threat of legal action to get my deposit back. They then offered me £50 “goodwill gesture” for the appalling service and guess what ........ over 6 weeks later still no £50!!!!!!!
5/5
GoogleI found Entwistle Green to be very friendly, efficient and professional Letting Agents. As a tenant I can highly recommend them and their properties.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotLeanne and Martin were. Amazing
Leanne and Martin were. Fab they moved us in. Really quickly. I can’t. Thank them enough. Great team quick and. Easy stress free lovely. People. Thank you again.
5/5
GoogleNice people who get the job done quick
Thank you for taking the time to leave us your 5* review Matthew! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotSold my house thorough this company
Sold my house thorough this company, I was assigned
5/5
GoogleCompared to the other Estate Agent who along with Entwistle Green were tasked with a joint agreement, these guys were fantastic. I was kept informed at every necessary step along to completion and I highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and kind comments. Best wishes, Scott @ Customer Relations
1/5
TrustpilotCan't even organise a viewing appointment. ABYSMAL CUSTOMER SERVICE
Have had my time wasted waiting for Entwistle Green to keep an appointment to view a property in Blackpool. Rang to ask where the agent was only to be told that the details of the appointment hadn't been passed on to them. I was then told that the original person making the appointment would ring me back in a couple of minutes. Half an hour later having received no phone call, I ring back to be told that appointment hadn't been confirmed? I thought that when you make an appointment and agree on a time, that is confirmation in itself? Having waited half an hour in the rain, I am then told that the next available appointment won't be for another 6 days. ABSOLUTELY ABYSMAL CUSTOMER SERVICE. I will NOT be dealing with Entwistle Green as they inspire zero confidence.
1/5
TrustpilotRidiculous charges put onto tennants
Ridiculous charges put onto tennants. No paperwork produced when asked numerous times. Constantly badgering for money and when costs are contested are really rude and unprofessional. I have had to get a solicitor involved just to move out of a flat. I've moved house twice and I've never had a more stressful move in my life. It's as if they don't care for the tenants, it's all about the landlord. I'd be ashamed to work there. It's awful, made my life miserable.
1/5
TrustpilotI have bought and sold 13 properties in…
I have bought and sold 13 properties in my life and have never encountered such a terrible estate agency. The couple we were buying from had split up and weren't speaking to each other so they promised that they would ensure all the paper work would be filled in and signed by each party - they would personally ensure this would happen and then they would send it on to the solicitors. This did not happen and 6 weeks into the process our solicitor told us that she was still awaiting the fixtures and fitting form. It took another 4 weeks for that to get to our solicitor. Entwistle claimed they had no idea the paperwork was missing but they were supposed to be checking all of this so they lied to us. Their solicitor Countrywide, which owns Entwistle, were also useless. Again our solicitor kept chasing Countrywide for information. All we kept getting from them was that it was not their fault it was because the couple were splitting up. But if the fixture and fittings form was missing, why didn't their solicitor chase it?? It took nearly 4 months to complete and five weeks later we are still waiting for them to remove the sold sign from the front of the house.
1/5
TrustpilotLegalised theft at best
Legalised theft at best.we all know there is no regulation for been an estate agent and letting agent, no qualifications needed and no criminal records checks .it is complete exploitation of tenants by charging whatever they like .check out their extortionate fees for letting a property, they are premier league by far .it only costs £12 to do a refrence check and one months deposit should be suffice but they have a list of some of the most bizarre made up charges I’ve ever seen .go to open rent instead , it’s free fair and transparent.there are no fees in Scotland or Wales and the net is closing in on firms like Entwistle green in completely exploiting poor and vulnerable tenants .check out their list of fees you would not believe , hence this really is legalised theft .avoid like the plague.
2/5
TrustpilotI rented a flat from this company and I …
I rented a flat from this company and I felt as though they only really cared about the landlord. The one member of staff Liz deserves a mention however because she was great. The reason for this review is because of the company they use to secure deposits on rented properties, namely, 'Mydeposits' who are still holding my money. The other reason is that when I moved out no one came to complete a closing checklist or collect my keys so basically I am in a position where the landlord of this property has been able to make false claims to the deposit company about the state of the property when I left it. I also had problem getting repairs carried out unless I made a bit of a noise about it.
2/5
TrustpilotI let my property with Entwistle Green but won't again
I let my property with Entwistle and requested a minimum letting period of one year. The company found some very good tenants and on my documentation, it stated a year rental period but gave the tenants a different agreement allowing them to vacate the property 3 months short of the year will no offer of compensation to cover the missed rental payments. The company also failed to forward communication from the council regarding council tax payments which caused numerous problems after I moved back to my property. Poor experience, I won't trust them again
5/5
GoogleJack Butterworth gave a professional service that was quick and efficient
Joanne Rogers thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience using this company especially jack who kept me well informed during the whole process
Thank you for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Entwistle Green, Blackpool won Trusted Agent; Entwistle Green, Bury won Gold; Entwistle Green, St. Helens won Trusted Agent; Entwistle Green, Colne won Trusted Agent; Entwistle Green, Blackburn won Trusted Agent; Entwistle Green, Lytham St. Annes won Trusted Agent.
