1/5
TrustpilotI’m disgusted with the way my lawn was…
I’m disgusted with the way my lawn was left after the workers laid new curb stones. Customer services is a joke.
Trusted Agent profile · Blackhall
Gleeson Homes Tees Valley Blackhall reviews
★★★★★
1,043 reviews across 2 platforms
Hardwicke Place, Bradley Lowery Way, Colliery, Blackhall, TS27 4DN
Part of Gleeson Homes Tees Valley, see every office.
Gleeson Homes Tees Valley's office in Blackhall, at Hardwicke Place, is rated 3.6 out of 5 across 1,043 reviews on two platforms, including 14 Google reviews rated 4.4.
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Reviews
Every review we hold for the Blackhall office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotTerrible customer service
Just after one year of staying, lots of problems and defects start to happen and customer service stop replying the complaints.
1/5
TrustpilotCowboys
This place is vile Only care about selling these poorly built homes
1/5
TrustpilotConstant problems with the boiler
Constant problems with the boiler They amount of burst pipes I've had is unrealREPORT THEM TO NHBC THE MORE REPORTS AND PROBS RECORDED THE HIGHER GLEESONS PREMIUMS BECOME
1/5
TrustpilotAwful
Awful. Will rush you and the build to completion, receive their money and then forget you exist. To resolve any defect is near impossible. No care for customers
5/5
GoogleBeautiful houses and nice area
5/5
TrustpilotMixed Reviews - Concerning
Hi Gleeson Homes,
Agent replied · 1 June 2026
Thank you for taking the time to read our reviews and for sharing your concerns. We understand that consistency at the completion and handover stage is a vital part of the home buying experience. We’re pleased that our sales teams are consistently recognised for the support they provide early on, but we also take feedback about quality checks and post handover care very seriously. We actively use customer feedback to improve our service, and our customer care teams remain in place to address any issues promptly should they arise. We are also continuously reviewing our internal processes and quality control measures at completion to ensure closer coordination between our construction and customer care teams. For further reassurance, once your new home is fully built, an independent building inspector will inspect to ensure your new home meets the NHBC standards before handover takes place. We appreciate that buying a new home is a big decision, and we’d always encourage prospective buyers to speak directly with our team, visit our developments, and ask any questions they may have so we can provide reassurance and clarity at every stage. Kind regards, Gleeson Homes
1/5
TrustpilotWorst customer experience
Worst customer experience Lies for two yearsPoor quality houses
5/5
TrustpilotA well built house is very warm with no…
A well built house is very warm with no claims
1/5
TrustpilotThey don't deserve a star.Worst company…
They don't deserve a star.Worst company ever.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
Agent replied · 13 April 2025
Thanks for taking the time to rate us, Michael! Kind Regards, Gleeson Homes
5/5
TrustpilotGreat service
Agent replied · 13 June 2024
Thank you for your feedback Ciaran - its much appreciated.
5/5
GoogleBeautiful houses
5/5
GoogleRating only, no written review.
5/5
TrustpilotVery professional and supportive staff.
Rating only, no written review.
Agent replied · 13 June 2024
Thank you for your review AdrianaYour comments are much appreciatedKind RegardsGleeson Homes
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
Trustpilotnot good at all
Rating only, no written review.
Agent replied · 13 June 2024
Hi, thank you for your review. In order for us to investigate your concerns further, would you be able to contact our Customer Care team on customercare@mjgleeson.com with your full name, plot number and development. Regards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Gleeson Homes Tees Valley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Blackhall.
