Gleeson Homes Tees Valley Blackhall reviews

★★★★★ 2/5

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I have owned a gleeson home for 3 years…

I have owned a gleeson home for 3 years now (2 bed Kerry) the actual house i am happy with. However the aftercare is terrible, 2.5 years to fix a defect reported on the day of purchase, false promises like will be there dot on 8am (no show) i think if they fix the aftercare they will have a good business model, however as it stands if someone asked me would i buy another gleeson home it would be unfortunately not due to the after care.

Colin · 26 June 2022

★★★★★ 1/5

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It’s crazy that Gleeson homes has taken…

It’s crazy that Gleeson homes has taken 6months to fix my garden. They have recently started work however they ripped the fence out my garden three weeks ago and it’s been left like this. No one knows when this work will be done or completed my driveway still hasn’t been fully finished it’s appalling. Gleeson homes need to sort out my garden, driveway and the smelly drainage. Have not really enjoyed my new home since moving in. No one really cares once you get the keys. It’s promises after promises. I’m absolutely sick of it. My garden is not level. The fence is of poor quality with massive gaps and no privacy. Sort this out!!

Natasha · 21 June 2022

★★★★★ 5/5

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The staff at Dane Park is called Diane

The staff at Dane Park is called Diane. She is very patient and that day she introduced to us on details about Dane Park and has given us a very satisfying impression. Great thanks to her!

Customer · 24 November 2021

★★★★★ 1/5

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No Building Regs registered with Council

After hearing several house owners have had problems selling Their Gleeson Home due to tge local Council not being sent the Building Regs ... I decided to check for our property and yep as suspected our Council hasn't received them for our property either.Our experience with Gleeson was all sunshine and promises till signing on the dotted line.Then there were several changes of site Manager and none seemed interested in the issues we had.I wouldn't buy with them again.

Jayne · 31 July 2022

★★★★★ 1/5

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DO NOT BUY A GLEESON HOME!!

DO NOT BUY A GLEESON HOME!!! Worst experience of my life! Worst company to deal with, they just want your money and then wash their hands of you. So many issues from the reservation of our plot. They lie, cover things up and worm their way out of everything. If I could go back I would NEVER have purchased a home with Gleeson! Save your money and look elsewhere. The workmanship of actually building your house is shocking! Some of the poorest work I have ever seen in my life! AVOID AVOID AVOID!!!!!

Jessica · 16 June 2022

★★★★★ 5/5

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Excellent service

All throughout the process of buying our house, from initial enquiry to completion, was handled in a professional manner. A special thank you goes to Temi who was helpful and supportive throughout the process. I would highly recommend Gleeson Homes as they took alot of the stress away from what was a busy period.

Michael · 10 June 2024

★★★★★ 1/5

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I'd give less than 1 star if possible

Update: if you see below gleesons have apparently contacted me... No one has contacted me and it's just one more lie from this cowboy company - AVOID!!We bought our house just over 12 months ago on the Carlisle Park site, with so many problems I'm surprise the house is actually still standing at this point but that still hasn't really been dealt with and I doubt it ever will. Onto the newest addition to the Gleeson cowboy builders saga, they recently came and block paved the bottom of our road and were meant to be repairing the rest of the road after all the residents had complained about the state of it for over 12 month. And nothing was done. So the spent just over a month block paving and granted the block paving is spot on, however, in the process of block paving the ruined at least a dozens people's front gardens and left the rest of the road looking like a war photo from Ukraine! (Roads are probably better there) They have now proceeded to repair the front gardens in the same fashion that they "repaired" the road and when it's been brought up to the fantastic site manager he's proceeded to ignore everyone or block them! And then deny all knowledge he knew about the state of the road, I'd just like to add the site office was at the end of the road for 14months with a direct view of the road. It's about time Gleeson actually employed some decent knowable staff that will actually help residents rather than denying all knowledge so they look good to the directors on LinkedIn.

Kyle · 6 June 2022

★★★★★ 1/5

Trustpilot

Ruined my garden!

In January you finally block paved our road. However you then noticed our garden was lower than the new level of the road, so today i came home and you have dug out the bottom of my garden and filled it with bark! What the hell! It looks awful! I cant believe you did this without consulting us! The propper thing to do would have been to higher the turf, but I imagine that would have been to much effort for your cowboy workforce! Absolutely furious and disgusted at what you have done to my front garden!!

Melissa · 27 May 2022

★★★★★ 5/5

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Lovely houses

Lovely houses, nice estate, very helpful staff, especially Jodie and Matt!

Tanya · 25 February 2024

★★★★★ 5/5

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I’m so delighted with my beautiful…

I’m so delighted with my beautiful Gleeson home at Holbeck Park I purchased last year I was so happy with the service they provided, they were a few problems to begin with but half way through my journey sales executive Deborah Joined the company, and went that extra mile to help me, she gave me regular updates on a daily basis, she even called me on her days off to give me updates which made me happy. The support Deborah gave me made me relax a little knowing a could depend on her to help me through such a stressful time. I was so happy with the service she provided I bought her lots of Prosecco & flowers to say thank you for all her hard work. 🥂🍾 I will highly recommend Gleeson Homes to anybody. Adam NedbalPlot 8

Adam · 15 May 2022

★★★★★ 1/5

Trustpilot

Awful experience

Have been trying to purchase a home with this shower since the 3rd January. After initially being very helpful, they now ignore emails and don't return phone calls. Their partner for the shared ownership scheme are the worst company I have ever dealt with and their chosen partner for mortgage advice are nearly as bad. Making a stressful experience even worse. My advice would be to go elsewhere to buy a home.....Called me today after trying to get my review taken down twice. The reply makes it sound as if I've decided not to buy. This is not true.... I've simply decided not to buy from gleeson homes.

Dave · 5 May 2022

★★★★★ 5/5

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Kelly Annesley, Erin Court

We’ve reserved our plot last may/June we finally got our keys 14th April. And I can honestly say we’ve not had a single issue with gleesons. There very helpful, happy to answer any questions and will fix any little blemish marks you come across (not many at all). Philip in our sales office has been brilliant, he responds quickly, happy for us to go i any time to help us or show us around. Our house looks beautiful! We are so happy to start our next chapter in our little home. Erin court.

Kelly · 17 April 2022

★★★★★ 5/5

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Sutton Heights Development

Recently moved into the Sutton Heights development. All the way through Richaella has kept me up to date on every little thing happening and helped with all the questions I had, which was even more helpful as I hadn't bought a new build before so didn't know the process, but she made everything easy.

Josh · 20 May 2024

★★★★★ 5/5

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Recently completed on a Gleeson Tyrone…

Recently completed on a Gleeson Tyrone at Moorland Green site so very early days but so far can only say good things about everyone involved including Rachel the sales lady and Libby who works on site also the site manager but apologies I’m bad with names, anyway service has been great I chose to move a light fitting in the kitchen which of course left a hole in the ceiling this was nothing to do with Gleeson but they kindly came and patched and painted the ceiling for me, also there was a little breakdown In communication regarding extras nothing major and was resolved prior to completion anyway but as a goodwill gesture they again kindly offered to provide the garden gate for free, all in all have been impressed so far

Andy · 7 April 2022

★★★★★ 5/5

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I reserved my new house today at…

I reserved my new house today at Moorland Green site and Rachel was very knowledgeable and was able to guide me though all the steps until I move into my new home. Fantastic service!

Jim · 17 December 2021

★★★★★ 1/5

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Still waiting for the roads to be done etc

Still waiting for the roads to be completed on the Mirfield, West Yorkshire site!! Cones left scattered, roads full of pot holes etc, pavements in need of doing! Left the roads on the estate half done in January and haven't returned to finish them for 6 months now! Beyond a joke!

Cheryl · 8 July 2024

★★★★★ 1/5

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The sales team was amazing in buying…

The sales team was amazing in buying the house but can’t say the same for custom care, I’m very disappointed in how they deal with defects, I have logged in defects in which they send someone to look at my poorly fitted carpets and no hot water then not followed up I’ve been left with a newborn with hot water that doesn’t work carpets coming up and I had a massive leak which has stained the wall, would not recommend I have been in touch with everyone I can, why put a defects app in place if they don’t get sorted? Only been in the house a few months.

Shannen · 24 March 2022

★★★★★ 4/5

Trustpilot

Overall okay...

We reserved our home in April 2021 and moved in a week before Xmas! Now leading upto completion we was called every week by our sales lady to give us an update.. the lucky thing we only lived 5 mins down the road so we got to see each stage of the build process from foundation to final finished house!. Yes when we got the keys we had more then a few snags but these was completed really quickly and honestly can't fault our site assistant enough he's been more then helpful since completing getting stuff sorted for us! The one down side to our journey for me is the way the gardens are left.. I think it's awful. They arnt flatten or rotivated mine was left with nuilding materials in it. My garden is on a slant so will need drainage tried to fight this and was just pushed back by gleeson... this is now going to cost us a good amount of money to sort out :( and we will probably not get a garden for summer as its a big job to sort if you don't pay for the grass or slabs which tbh the prices gleeson charge are into the thousands! We are happy with the house itself and it's a great family home great size and we have alot of land with it too!

Jade · 23 March 2022

★★★★★ 5/5

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Kath & Karen - Great Customer Service Experience.

Kath & Karen. I call both the K- team. Very hospitable, always with a massive and infectious smile. Both gave us a high sense of possibility even in the face of challenging times. Very reassuring lot, both were always supportive, great listeners and problem solvers. Indeed both are assets to Gleesons.

Kennedy · 3 July 2024

★★★★★ 1/5

Trustpilot

Absolute disgrace

Absolute disgrace, who ever done these houses are not qualified, sorry but you expect Snags put not full on big faults, I'm disappointed in all the work I have needed done in my home, this is my life savings gone on this house and it's rubbish, freezing,no proper drainage in garden no walls getting put in garden as told, the house is not even the same size as shown in show home, it was filthy when we moved in scrapping cement and mud from floors, I have a drain sitting on my porch roof going nowhere please be causious if you buy as I'm very disappointed total nightmare x

Pauline · 9 March 2022

★★★★★ 5/5

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I’m happy with the service

I’m happy with the service . Thank you Suzanne. Plot 1

Oluwaseun · 24 January 2024

★★★★★ 1/5

Trustpilot

Stay away

Absolute joke of a company, all friendly and happy to bend over backwards until they have your money. Still waiting for my driveway to be finished off over 2 years after buying the house, the rest of the estate is finished yet my house still looks unfinished. I still have flood damaged units in my kitchen from poor workmanship, changed numerous things myself as I got sick of waiting for them to be fixed. A 2 year old radiator has RUSTED at the fitting causing more water damage to my property, the guttering is hanging off and the front door has a draught so bad you might aswell leave it open.The complaints procedure is a joke, I have tried to escalate to head office and it just looped back to the same person I was making the complaint about so surprise surprise stopped in its tracks and heard nothing since, constant false promises before this and now my contact just gets ignored, if you want someone who cares about you as a customer go elsewhere.*update* still no contact despite the comment below usual customer service continues!

Stephen · 7 March 2022

★★★★★ 3/5

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We have bought tyrone two years ago and…

We have bought tyrone two years ago and I love this style of the house. Although, third bedroom could be slightly bigger and the bulkhead box could have been done a lot smaller, but despite this we still love our house. Customer service is great before you sign the contracts, once its done you have to pester people to get things done especially once you move in. We had no major issues, however, had few so I always had to ring head office to get it sorted. The only thing I am not happy about is the garden, I reported twice that it needs the drainage , but was told it’s normal for new builds and it will take ~18 months to settle. once that period passed and the problem was still there , they say it’s still ok as it was raining for few days so it can be expected. 😊 so again refused to sort anything out.

Karolina · 5 March 2022

★★★★★ 2/5

Trustpilot

Very little aftercare

Gleeson were really helpful when we first bought the sales and options part, after that it goes downhill. We have lived in our home for 3 years in April, and our street and driveway are still not complete despite gleesons completing the build of the estate 18months ago. Instead we are left with manhole covers which are unlevel to the road making ‘pothole’ like conditions, falling curb stones, grates that are full of dirt and building materials meaning water flows to the bottom creating a complete sheet of ice in cold conditions. Yet other builds have had roads complete within a year! They say they will build a park great! But will leave it covered in rubbish for weeks at a time ( yes this is currently still gleesons responsibility). I feel the shine has completely been taken away from our first home experience, I wouldn’t recommend gleeson.

Lorna · 4 March 2022