Every review we hold for the Bishopston office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotI continually had to get in touch with…
I continually had to get in touch with the agent to get feedback and had to ask for certain things multiple times.
Mathew · 29 May 2018
Agent replied · 20 September 2023
Thank you for your comments. We have taken a look at your case file as you were not entirely happy with the service you received which is disappointing for us. It does appear that feedback on your referencing was below our usual high standard. This is the only outsourced function of the process and whilst the 3rd party was slow in confirming successful referencing on this occasion, more timely feedback was required, please accept our apologies for the delays.Thank you again for taking the time to give us your feedback. Best wishes in your new home, Ocean
★★★★★ 4/5
TrustpilotMy first letting experience with Ocean…
My first letting experience with Ocean was smoothly from the start. It was a complicated letting process but got them sorted step by step. Thank you for Joshua’s efficiency and assistance during the process.
Lau · 20 January 2023
★★★★★ 5/5
TrustpilotProperty purchase
We cannot thank the team at Ocean enough for helping us throughout this journey. Livia and Richard deserve the highest praise - not only are they efficient and extremely professional, but very kind, warm and hospitable; a rare combination indeed! We will certainly be using Ocean's services again!
Bindiya · 18 December 2020
★★★★★ 5/5
TrustpilotDon’t go anywhere else!
I have used Ocean estate agents several times and wouldn’t go anywhere else. The level of support and professionalism have been outstanding from day 1 and has continued throughout my experience with them. The team in Southville are outstanding. Special thank you’s to Claire, Rhia and Tom plus the property lawyers team.
KEL · 7 August 2019
★★★★★ 5/5
TrustpilotEast to get hold of
East to get hold of, clear communication throughout
James · 15 September 2024
★★★★★ 5/5
TrustpilotKeith and the rentals team were…
Keith and the rentals team were proactive and helpful, nothing was too much trouble for them and the tenants they found for me are a really lovely family who are treating the house very well.
Nicola · 13 December 2022
★★★★★ 4/5
TrustpilotBuying with ocean
No problems Sam the estate agent very friendly and helpful office staff very friendly and well supported. Keep up the hard work ocean.
Adrian · 25 November 2023
★★★★★ 5/5
TrustpilotExcellent service in all aspects
Excellent service in all aspects. Not only was the whole process well managed, connected up and efficient, but the communication was regular and always helpful. I would recommend Ocean for all aspects of buying, selling or letting. Well done for such an amazing business
Sharon · 5 October 2021
★★★★★ 5/5
TrustpilotOcean portiahead are a great team
Ocean portiahead are a great team. Very supportive friendly knowledgeable. Other agents tried putting me off but I m glad I stayed with ocean. If I had any concern they put my mind at rest. From day one right to the finishing put and I am very pleased with my property.
Zena · 3 December 2019
★★★★★ 5/5
TrustpilotOcean are AMAZING
Amazing amazing amazing - can’t thank the team enough for such a stream line experience and actually stress free ! Thank you!
Charli · 25 November 2017
Agent replied · 20 September 2023
Hi Charli, thank you very much for such enthusiastic feedback, that makes us all smile! 'stress free' is what we're going for as we know only too well what the alternative can be when buying and selling property. All the best Ocean.
★★★★★ 5/5
TrustpilotViewing with Evie today
Viewing with Evie today, very helpful and informative, very organised experience
Standers · 18 July 2024
★★★★★ 5/5
TrustpilotWith good quality options
With good quality options, Ocean estate agents customer service is also stunning. It also allowed to transact/view with convenience and digital paper works and that makes life easy. Very professional establishment, and friendly helpful executives like Lily Butler doing amazing job there!
Rohit · 10 January 2022
★★★★★ 5/5
TrustpilotExceptional! 10/10
Have rented with Ocean twice and I have never been let down at any stage, despite the Covid-19 pandemic. My last manager, Jamie-Laurent, has been exceptional with a full support and help at any stage during my rental. I highly recommend this agency to everyone. 10/10
Manuel · 20 April 2021
★★★★★ 5/5
TrustpilotLoved the team
Loved the team! Keep doing what you are doing!
Nicholas · 21 August 2024
★★★★★ 5/5
TrustpilotGreat service
Great service, friendly staff, nothing too much trouble. Positive experience!
Ms · 4 August 2024
★★★★★ 5/5
TrustpilotTom Bolshaw handled the recent sale of…
Tom Bolshaw handled the recent sale of my property with efficiency and in a professional manner. He was always available to answer any queries on the sale.I would not hesitate to recommend Ocean to friends and family.
Beverly · 3 September 2022
★★★★★ 5/5
TrustpilotVery communicative and got the job done
Very communicative and got the job done. My only issue was I ended up dealing with several different people at each stage so wasn’t as streamlined as I’d hoped for but each person was great once I knew who they were.
Robert · 1 March 2022
★★★★★ 5/5
TrustpilotWe have completed two mortgages with…
We have completed two mortgages with Luigi now and the service has always been beyond outstanding it’s has on both occasions been exceptionally speedy closing both mortgages within a month and Luigi and Tracey have always gone above and beyond when answering any questions we might have. Thank you both!
Monique · 4 March 2020
★★★★★ 5/5
TrustpilotSpeedy sale agreed at a higher price…
Speedy sale agreed at a higher price than expected.
JIM · 18 August 2024
★★★★★ 5/5
TrustpilotRapid in response and a very well…
Rapid in response and a very well warmbeing around the company. Charlie and Kieth, hats off to them, they have been brilliant!
Aaron · 5 December 2023
★★★★★ 5/5
TrustpilotRecommended!
Ocean was great. Very supportive and dedicated. In this very stressful environment for the housing market, they provided calm, confident and clear advice and assistance. We dealt with the Shirehampton office and we have only positive things to say.
Simon · 2 June 2022
★★★★★ 1/5
TrustpilotNo help with anything
No help with anything, ripped us off at end of contract and utterly useless staff.
Hank · 8 January 2021
Agent replied · 20 September 2023
We are sorry to learn you are unhappy with the service you have received. As you may see, your comments are in stark contrast to the many positive reviews here on Trust Pilot and is therefore of concern to us.As Bristol's largest independent agent we have thousands of tenants, it is therefore crucial we ascertain what problems may have occurred, we cannot however find a recently leaving tenant with the name of 'Hank'. We have therefore requested more information via Trust Pilot and hope to discuss matters with you soon. We would very much appreciate you give us the opportunity to respond to detailed issues and you elaborate on your assertions as to the quality of staff and service. We take great pride in the customer care our teams provide and would therefore be eager to address any failings.If the property let was indeed managed by Ocean lettings (as appose to 'just let') then you can, of course, contact your Portfolio Manager directly. Assuring you of our best intentions at all time, Ocean
★★★★★ 5/5
TrustpilotProfessional and informed
I've worked with Ocean for several years across both sales and lettings teams. The team currently managing my property are particularly good, responsive and dealing promptly with issues arising - a noticeable improvement from a couple of years ago - but overall a professional and courteous service across the board.
CKR · 11 February 2020
★★★★★ 4/5
TrustpilotOf Selling a house
As this is our first experience of selling our houseAn excellent team of staff and service with a great friendly atmosphere, I did feel that more commutation expressly updates is needed between the different stages of the Selling process, reason for the four stars With that said, I strongly recommend Ocean Estate Agents
Kevyn · 16 July 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
