Trusted Agent profile · Bishop's Stortford
Verified
★★★★★
1,610 reviews across 3 platforms
21 North Street, Bishop's Stortford, CM23 2LD
Part of Intercounty, see every office.
Intercounty's office in Bishop's Stortford, at 21 North Street, is rated 4.7 out of 5 across 1,610 reviews on three platforms, including 948 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of two awards Intercounty won in 2026.
948
Reviews on Google
This office
641
Reviews on Trustpilot
Business-wide
21
Reviews on allAgents
Business-wide
Every review we hold for the Bishop's Stortford office, from every platform, shown as written. First names only.
5/5
GoogleI have been very pleased with my experience with Intercounty so far. The whole process has been very quick and straightforward. I met Aimee for the viewing and she was absolutely lovely, she presented the property very well and answered any questions I had. I am really looking forward to renting with them!
5/5
TrustpilotExcellent..
Excellent, friendly and very well organised and helpful service from Lisa at Intercounty who has dealt with us from start to end ! We can personally thank her for finding us our dream rental home thank you ! Also the referencing company they use are so fast and easy to deal with .. All round made moving into our beautiful new home with them as easy as it could be 😊 Suzie Gray
Thank you for your review Suzie. It's great to hear you that your experience was an excellent one. We will pass on your kind words to Lisa. Enjoy your new home.
5/5
TrustpilotTotally recommend! :)
Just bought a house, and couldn't be happier with the whole process from the B/S Intercounty Estate Agents team. From viewing with Jack Wilkinson to discussing the particulars with Olivia Vanlint and then progressing the sale with Doug Whybrow, they were the loveliest, friendliest people to deal with. They sorted out everything, answered all questions and made the process not feel scary at all...which it usually is for first-time buyers! Having dealt with previous Estate/Letting Agents before coming to Intercounty, I would thoroughly recommend Intercounty for their knowledge, help, advice and just being utterly nice. Definitely need more of that in the world! :)
Thank you for your 5 star review and recommending Intercounty for their knowledge, help, advice and just being utterly nice.
3/5
TrustpilotWe got the rental in the end....
I'm from Texas, so the agencies here are very different for me. They did what was needed for us to get the rental, however, our landlady doesn't do electronic signature so we had to come into the office and do the paperwork all over again. You would think they should know what their client prefers. Additionally, the third party inspectors they hired to look at the house before we moved in made a lot of mistakes on the inspection report. So it was a lot of faph, but in the end, we got the rental and have moved in.
Thank you for your reply, we really appreciate both good and bad feedback and look to use it to improve our service. As you rightly mentioned, all inventory’s are undertaken by a third party, this is to give tenants a completely fair & independent check out process. Based on your feedback we will review our supplier’s performance.
4/5
TrustpilotGreat experience shame about the conveyancing
I would definitely recommend Intercounty. Every person I dealt with along the way was pleasant and professional. From the initial discussions with Bob, to the first viewings with Olivia and the consequent conversations with Will and Doug. I work in a sales environment and know the lack of empathy that can arise when dealing with people, especially when they are stressed and frustrated, which enevitabley we became during the process. I never felt I wasn’t listened to and that is the greatest asset your team have. Thanks and well done. The only reason I am not giving 5 stars is the recommendation of Intercounty Conveyancing (the dreaded Premier Property Lawyers). This was a let down, as all the positive things I experienced from Intercounty didn’t follow through with PPL. We were given a named conveyancer called Leanne Martin who was pleasant enough but was terrible at communication. She didn’t return calls or email and here phone went straight to answerphone most of the time. I guess these are a big general conveyencer that all the agents use. Unfortunately you end up feeling like you are thrown in a big pot and you become just another number. Why don’t Intercounty strike up a relationship with a local firm and then people may get the same personal positive experience?
Thank you Adam for your review and recommending Intercounty.
5/5
GoogleLovely approachable staff who responds in a timely manner as well especially Jake who assisted us with the viewing of the property yesterday! Amazing service :)
5/5
TrustpilotDoug Intercounty
For me, being a nervous buyer/seller, Doug (sales progresser) at intercounty Bishops Stortford was 1st class. He called regularly and always kept me in the loop whilst reassuring me along the way. I seriously couldn't ask for more, between Doug and Helen at Equity Enfield, my nerves were steadied and I was always made to feel like a friend to them, brilliant. Mark Bishop.
5/5
GoogleWe have recently sold our house through Intercounty of Bishops Stortford. We have received excellent and attentive service throughout the process however a special mention must go to Doug Whybrow our Sales Progresser. His customer service …
5/5
TrustpilotGreat friendly staff.
Myself and my husband were so pleased with the service we received at intercounty. We dealt with quite a lot of the staff throughout our sale and they were very good especially Doug who stood out, he was extremely helpful and professional throughout keeping us updated at each stage and always available if we needed him. I would happily recommend intercounty to a friend.
5/5
TrustpilotThink you don't need an Estate Agent? Think again.
We recently purchased a property the sale of which was handled by Doug Whybrow and his Team at Intercounty Estate Agents in East Hertfordshire. If you think you do not require the assistance of an Estate Agent once you have entered into conveyance proceedings I urge you to think again. Doug and his Team were wholly instrumental in ensuring the sale completed. Doug and his Team liaised with all parties in the chain and, simply put, without his very kind assistance the transaction would not have completed. We are indebted to Doug and his Team. Further, Doug will be our 'go to' Estate Agent of choice for future property sale/purchase transactions.
Thank you Mr Doyle for your 5 star review and recommending Intercounty. It is lovely to hear that Doug and the team at Intercounty Bishop's Stortford provided kind assistance and were wholly instrumental.
1/5
TrustpilotUnfair and greedy terms and conditions and totally negative experience
Intercounty were engaged to provide an introductory service (only) for finding a tenant for my property. They did not provide or confirm any terms and conditions, nor any Fee Agreement in advance.They provided an acceptable service in marketing the property, and found tenants who were prepared to rent the property for 2 1/2 years. However, Intercounty then demanded a fee that was the equivalent of 2 1/2 times what would have been paid for a six month rental period where the work required for the service would have been the same which ever rental period was to be agreed. Three other Letting agents agreed with me that this was unfair and greedy, and would only have charged the same fee for a 6 month let as for a 2 1/2 year let.There followed attempts at negotiation, but Intercounty was unwilling to compromise, proposing instead that I go for a 6 month letting agreement and then later renew it for the fuller rental period originally agreed. This caused the tenants to back out of the process.I had by then received a notice from a vetting service employed by Intercounty which gave me the contact details of the prospective tenants, whom I then contacted, offering to provide the tenancy on the originally agreed 2 1/2 year basis at the originally agreed monthly rental, and also offering to remove the rental review after a year, that was an original condition. The prospective tenants accepted to proceed on this basis under a proposed direct agreement with me. The prospecive tenants were then contacted by Intercounty who sabotaged the new direct arrangement, causing the prospective tenants to pull out and not want anything further to do with me or Intercounty. I would probably have done the same in their position. Intercounty were professionally negligent in not agreeing or disclosing their agency terms and conditions in advance.Intercounty were uncompromising and unreasonable in sticking to their greedy and unfair terms and charges.Their handling of the whole experience twice caused the prospective tenants to withdraw, which cost them to lose the tenants and myself but all of us to lose financially as a consequence.
Thank you for your comments, feedback is always much appreciated. Having looked closely at this situation we note that you were good enough to write in with positive feedback about how professionally Intercounty had marketed your property. Noted also was your reference about our T & C’s which have to be clear in our agency agreement and had been signed by yourself. In offering to you a long term tenant our intention would be to give more security in the long term and avoid costly void periods. As the fees are based on a percentage there is an implication to the fee and it is common that we have to chat this situation through with our landlords which we were always very happy to do but understand that you wanted to deal directly with our clients. It is only a very small percentage of proposals that can not be successfully negotiated however we are committed to always trying to find resolution. Best wishesJames SuttonLettings Area Director
5/5
TrustpilotDefinitely recommend Intercounty!
We have come into contact with many estate agents through the last few years buying our first home and now moving on. Intercounty have without doubt conducted themselves in the best way of all of them - realistic pricing, honest feedback and even just the fact that they have longer opening hours has been really appreciated. We were told we could sell our house for much more than we knew was realistic, and now are watching all houses around us reduce their prices to try and get a sale, while we are sold, complete in our new house and very happy with the outcome. Josh and Rosanna particularly were amazing - giving their honest thoughts on houses we were looking at when they could have just pushed us to make offers on the first ones we saw to hurry the sale along. I would recommend to anyone and will definitely use them again if the need arises, which I sort of hope it doesnt!
Thank you Sarah for taking the time to write a review and recommending Intercounty. Its lovely to hear Josh and Rosanna were amazing.
5/5
GoogleWe have been struggling with renting a property in UK as we are relocating from Hong Kong. Unlike other agents, Ryan is the only one who truly offer help for us. He is not only responsive to our requests, but also extended his help by …
5/5
GoogleI would just like to say a BIG thank you to Doug at Intercounty - our buyers mortgage was days away from running out and without him sorting out a split completion with everyone involved-our sale and purchase would have been lost !! He was …
5/5
TrustpilotWe have viewed several properties with …
We have viewed several properties with Intercounty and offered on 2. Unfortunately the sellers pulled out of the first house but Intercounty recommended another house to us which we have offered on and its been accepted. We have always found them so nice to deal with and I have to give a particular mention to Liz and Jenny who have always been so lovely and helpful. If we do ever end up selling our house I would use Intercounty to sell, without a doubt.
Thank you Clare for your review, it is lovely to hear your comments about our Liz and Jenny.
5/5
TrustpilotFrom meeting Andrew on day one I knew I …
From meeting Andrew on day one I knew I had made the right choice with Intercounty. The fantastic photos were live the next day followed by viewings that had been fully qualified by Liz and Jenny. Communication has been exceptional, feedback given without prompt and nothing too much trouble. Intercounty also helped find and secure my new home. The staff had a real understanding of my needs and found the perfect property. An absolute pleasure to deal with and would recommend to anyone without question!Leisa Stapleton
Thank you Leisa for your review, it is lovely to hear that Andrew and the team have been a pleasure to deal with and their communication has been exceptional.
5/5
GoogleIntercounty's property management is top notch. Julia is a great asset to the company and never had any complaints with her professional efforts. Thank you
5/5
GoogleI have recently purchased a house with Intercounty. As my first purchase in a long time, they have been an excellent source of information and support. Doug, the Sales Progressor was excellent, communicating effectively between all parties to made the process much smoother and going beyond the call of duty. Very happy with the service!
5/5
GoogleJake Morely is very professional good with communication keeps you update with vewings and potential properties. Highly reccomend Jake he is a friendly professional lettings agent.
5/5
TrustpilotAbsolutely Fantastic!
Absolutely Fantastic!Reece Knight and the Intercounty team in Bishop's Stortford are fantastic. We're not back in the UK yet so all our communication has been by phone and endless emails. Reece is always friendly, super helpful and more than happy to answer my never ending questions. Would happily recommend Reece and the team to anyone looking to move to or in Bishop's Stortford.
5/5
TrustpilotExcellent service
Excellent service- Laura Kenealy was proactive from the word go, suggesting a rental property to us and guiding us through the process. The VanMildert online reference system worked well. Very smooth.
Thank you Mr O'Connor for your review, it is lovely to hear that Laura has provided an excellent service.
5/5
GoogleHave had a really good experience with this agent who were very helpful and informative. Shout out to Charlie Cummings who was great and really tried to accommodate our quite challenging needs. …
5/5
TrustpilotExcellent experience
Excellent experience in Bishop’s Stortford. All the team at Intercounty have been extremely helpful and professional. Special thanks to Helen, Doug, Reece, Will and Amy. Would highly recommend.
Thank you for your review Ben. It is extremely important for us to deliver and meet client expectations. Its great to hear about your experience with us.
5/5
GoogleThank you to Ryan and the team. I found the process so far, straightforward and easy. Ryan was really great at answering my queries at the viewing. He was very helpful, and I had an all round good experience.
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The Trusted Agent 2026 results for Intercounty, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send Intercounty Bishop Stortford a message.
Yes. Intercounty Bishop Stortford won Platinum in The Trusted Agent 2026 awards.
