Every review we hold for the Bishop Auckland office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotyou bought the house
The linden homes experience is disgraceful, customer service consists of blame the buyer and play the victim. I have never had such poor relations with a company that will use any trick in the book to not accept any responsibility for their shoddy work, even when nhbc agree with the poor standards they just simply ignore the report and turn it around to being minor faults that somehow you imagined. They try to enforce a two weeks deadline for reporting faults to start with and then claim that you must have damaged the property after that deadline. The most important thing you will buy in your life and then put through the mill for being so gullible, what happened to giving the customer a decent service? a fantasy at linden.
Rob · 15 September 2017
★★★★★ 4/5
TrustpilotVery polite, good after sales
Sales staff and site manager very friendly and approachable. Contacted by after sales customer support within 1 week of moving in to check on problems. Quality of components and fittings generally pretty good. Only relatively minor snags found: sales staff and site manager performed snagging list after two weeks and seem to be willing to deal with them - time will tell if they live up to their promises. Overall design of home is excellent and well thought out (e.g. light & spacious, good modern layout, plenty & well placed power & TV/phone sockets etc). So far found LH a pleasure to deal with. The reason for the 4 stars is because whilst the snags are generally minor, most are things that ought to have been spotted & resolved by LH before moving in (e.g. missing runner in shower screen). Otherwise I have found the situation to be the complete opposite of the horror stories found on this and other review sites (this of course is only my own personal experience).
Wybird666 · 11 September 2017
★★★★★ 1/5
TrustpilotI would never buy a Lindon build house again...
This company sets up management agreements with a company called Hazelvine Ltd. who, due to the legal structure of these agreements, are able to treat the homeowners very poorly. See the poor reviews for Hazelvine all over the internet. It is impossible to get out of these agreements in many cases. Also, there were loads of issues with the quality of my Lindon build house which I am still correcting at my own cost, and I had many failed promises to call me back about issues when I first bought my property. Once they have your money.....
Craig · 24 August 2017
★★★★★ 1/5
TrustpilotTerrible customer service
Bought a new build almost 2 years ago and filled in our snagging list. 23 months later and they still haven't done anything about our shower that doesn't drain, and our water boiler is missing an important part meaning it breaks down and needs replacing every 6 months (they're covering the repair while we are in the 2 year period, but not installing the vital part!)Their customer service is appalling. I email them, I ring them, I speak to builders on site, and nothing gets done. My emails get ignored (except for the confirmation email to say they've received my email and will respond within the next 7 working days), my calls, if I manage to speak to someone, they promise me they will sort this out for me but nothing changes. I've been to the sales suite and they've given me contact details for specific people in the customer service team, but they ignore me too.I want to submit a complaint, but to submit a complaint you email their customer services team - the same people who are ignoring me already, I doubt sending another email will change anything! They should have a department specifically for complaints, so when you submit a complaint you get to deal with someone other than the people you're complaining about.In just over a month, we will be out of the 2 year period where they are responsible for things that break, and I feel like they're just holding on until that date when they will say that it's no longer their problem. Unfortunately for them I've documented our correspondence and will be taking this further!Buying a home is stressful enough as it is... 2 years later and I have a shower that doesn't drain and intermittent hot water, and all Linden are doing is causing me more stress and frustration.
Ffion · 23 August 2017
★★★★★ 1/5
TrustpilotAbsolutely atrocious customer service.
Absolutely atrocious customer service.If you are thinking about buying a house from them, don't! We moved in some 2 years ago into a new build and whilst the service was good whilst the sales team were on site, the Chiltern region customer service who took over once all the houses had been sold has been appalling.We are a group of 10 houses. All of us have had snag lists in excess of 100 items and 4 of us have suffered floods/water leaks through poor plumbing. In our case, the plumber clearly identified that the fault was with an incorrectly fitted pipe. We sent a letter, with photograph and statement from the plumber and yet over 3 weeks later we have not even received an acknowledgement from them (apart from their automated email response which says they will respond within 7 days). The fault happened just outside the 2 years guarantee in which they have to take responsibility and so they seem to be doing everything they can to avoid accepting any responsibility.When you phone customer service, the phone either rings out with no-one answering, goes to answer phone but you don't receive a call back or your call is answered but getting them to actually come and correct faults is a constant uphill struggle. The head of customer services seems to avoid direct customer contact, leaving it to more junior staff to deal with angry customers who seem to struggle to know where they are with getting faults fixed.Buying a house is the most expensive purchase most people will ever make and yet this company do not seem to care after taking your Mahoney and will do anything to avoid taking responsibility for the poor workmanship of some contractors they employ. We are having to have 2 of our ceilings replaced due to the incorrectly fitted pipe and 2 independent builders we have had out have said that the wrong boarding has been used to make the ceilings in the first place!I have never known such bad customer service in all the companies I have dealt with over the years and would never recommend a Linden Homes to anyone. If I could give 0 stars I would! It's the first time in my life that I have written a review of a company and I actually feel like going to the local newspapers (they are building in the local area again) and TV because the service we have had has been so appalling and I would want to warn others that their lovely new build may not be the dream home they want to believe it is.
KS · 22 August 2017
★★★★★ 1/5
TrustpilotWow - Frosty Much?
Unbelievable that a company with such dreadful reviews would not fix these issues at ground level. Maybe even redressing those reviews so that posters can re upload them.Granted these are a small percentage of the overall sales volume, but they are there and everyone can read them. My experience was similar, yet I did not even get to the sales process. So disenchanted was I with the attitude of the Swindon management. £150,000 + over regional market value equivalent. Wow that is some uplift for a new home.Such a lack of warmth, patience or empathy ...in fact quite a hostile reception. Naturally I would not be spending money with them, let alone making myself mad with their apparent aftersales apathy. People buy from people,It seems to me they are all over first time buyers, help to buy or those who don’t do their local index research, and not so keen to deal with people who do.Despite claiming how fast their development are selling and how in demand they are, I seem to still have around 21 text messages offering me deals, discounts and offers!Wouldn't move my family on the basis of company values alone.
Debbie · 14 August 2017
★★★★★ 2/5
TrustpilotTerrible customer service.
Lovely house, but circa 250 snags including 5+ serious leaks that took more than 2 years to resolve. Same story from all of the neighbours. Linden were slow, an inefficient in resolving the issues. They handed the house over basically unfinished, some walls not painted, some plumbing not working - for example they didn't connect the dishwasher so it leaked on first use and ruined multiple kitchen cupboards.
James · 13 December 2021
★★★★★ 1/5
Trustpilot6 months into our new home at Ensleigh
6 months into our new home at Ensleigh. So far no serious problems but trying to get site manager or anyone to deal with small annoying issues, forget it. You must go through customer care i am told, so we wait a week to put right something that could be dealt with in an hour max. Try to speak to site manager on mobile ( his phone does not work ). Multi million pound company?Steve Sherlock
Steve · 16 January 2020
★★★★★ 1/5
TrustpilotWhere do I begin?
Used one of my parking spaces for storageFence blew down in car park and luckily I was out or it would have landed on my carLost count of defects raised (including a moving wall, knackered floor joists and entire ceilings sagging), but many are still outstanding after over a yearRecent data protection breech where my details were given to a neighbour via emailWindow pane changed with no prior appointment and only my 13 year old autistic son presentParking space not FFP as smaller than all the others and due to being in corner by high fence/wall, cannot be accessed when car park in full occupation Waterlogged garden Floor coverings damaged by contractors Missed appointmentsDire customer service/communication
Lorna · 22 April 2017
★★★★★ 1/5
TrustpilotDishonest and poor quality housebuilder
We bought our first home using Help to Buy. Being a new build we expected it to be a high standard inside and out. Being a 'professional' company we expected high level of customer service and quality information. We received none of these. We had so many defects I have lost count. Wasted so many days waiting in for defects to be out right. Paid for items that were promised as part of the house and they are not to standard. House size, parking spaces and tenure type were falsely advertised and omitted. Ground rent increases but we weren't advised. But worst of all we found out 4 months after completion, that Linden Homes lied to us about the leasehold aspect. They told us the freehold was not available as nother not for profit party (college next door) owned the land our homes were built on and the freehold was not available. It has been owned since Linden Ltd since May 2015. We completed in September 2016. It was a lie the whole time. Not just us. Once I spoke to neighbours doscovered they were told exact same thing. Sold by deception. We didn't mishear. If I had this voice again I would buy or believe anything if GallifordTry trading as Linden Homes. #leaseholdscandal National Leasehold Campaign Kaleidoscopic Dunstable
Louise · 19 March 2017
★★★★★ 4/5
TrustpilotKirkleatham green
Ben and Jack were very helpful when purchasing our first home and helped with all queries and enquiries
Josh · 19 February 2022
★★★★★ 5/5
TrustpilotKirkleatham Green purchase
Bought our first home in Redcar, Kirkleatham Green and we are over the moon with it.The home and plot is perfect and the sales assistant's Danielle and Ben have been amazing with us from start to finish.Few small snags as expected but they have been quick to note them down and rectify any issues we have had.We have had a really great experience and would highly recommend Linden homes to anyone.
Christopher · 27 March 2021
★★★★★ 1/5
Trustpilotthe worst company i have ever delt…
the worst company i have ever delt with, they rush you into everything like selling your house putting reservations down then AFTER tell you the house isn't even built yet and they have no brick layers for foreseeable future, the sales team screams dodgy avoid at all costs, feel like me and my pregnant girlfriend have dodged a big bullet with linden homes never ever will go near them again
Scott · 26 May 2021
★★★★★ 1/5
TrustpilotCustomer service is the worst ever
Customer service is horrible. Forget about getting things sorted with your new house. Site manager and Custom service manager at northstowe are either incompetent or just don't want to help you. Buying a new built from linden is the biggest mistake of my life. Please don't buy from them if you dont want to lose your piece of mind. Don't fall into the trap of the sales team they are all part of it.
Ricky · 2 March 2020
★★★★★ 5/5
TrustpilotBishops park bishop Auckland site !!the…
Bishops park bishop Auckland site !!the Linden Home's team on this site are extremely helpful any problems get sorted straight away. I bought a house on this site ,and have only had a couple of problems !! The quality of the house's is 100% good !! I recommend buying a house on this site , it's been a very nice experience buying a house here & moving in. I am one satisfied house buyer
Chris · 27 January 2020
★★★★★ 5/5
TrustpilotFantastic family home
Recently brought our beautiful family home from Linden - Cleeve View. Highly recommend them. Excellent service from start to finish with nothing too much trouble. House is stunning.
Chapman · 24 February 2019
★★★★★ 1/5
TrustpilotStoneleigh view Kenilworth
Shocking customer service! Non existent . bare faced liars and deceitful with sales particulars not being accurate. Pushy sales staff who String you along and waste your time and then ignore you! The experience has totally put me off buying an overpriced and cheaply built house.. lucky Escape
Marc · 22 September 2023
★★★★★ 1/5
TrustpilotStay well clear of this company
Stay well clear of this company. Everyone I speak to on the estate has had enough of them. Shoddy work, crap customer service.Since moving in we have had the entire house re painted, downstairs flooring replaced, back garden needs digging up as it floods, front garden has been laid twice and is still shocking, all of the glass in the windows needs replacing because it’s all scratched. Jus appalling.
Graham · 13 April 2021
★★★★★ 1/5
Trustpilotpoor Housekeeping
I currently live on montbray in Barnstaple a linden home, we are required to pay some sort of maintenance charge for keeping the place neat & tidy whilst I think this is a good idea I don’t like the fact that plants are being planted only to be left to die & at our expense be replanted a couple of weeks later, surely this is a complete waste of our hard earned money .
Debbie · 23 September 2019
★★★★★ 1/5
TrustpilotIt is 7.41am in the morning and your…
It is 7.41am in the morning and your workmen have started work with machinery on a Saturday. As I work in new build myself works on site are not allowed to start till 8am. I am stopping at my elderly parents as they are ill and this is what they are woken up too. I will be ringing your head office on Monday with my complaint and video evidence.
Lucy · 20 March 2021
★★★★★ 1/5
TrustpilotBrought a new build 6 years ago now
Brought a new build 6 years ago now, they fitted no vents in the loft and condensation built up. The windows were fitted so bad we had water pouring in and they wanted to hear nothing about it. They also came round and washed everyone's render and left cracks and patches across the whole new estate and have not and will not do anything about it. Never buy from this sub par cowboy built company.
Scott · 12 August 2018
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs! Agreed a price on a new build and accepted a part ex offer on my home(under market value). To then be told house we were reserving was now no longer being marketed. Then received a phone call 48hrs later to say house was re available but at a price increase of £10,000 more than agreed. Totally untrustworthy and underhanded.
Louise · 14 February 2022
★★★★★ 1/5
TrustpilotShocking issues with this company
I live near a family who bought a brand new linden home only to find out they were on top of a sewage pumping station the smell was atrocious!!! Linden said they should have known that but hang on you built it and sold it to them!! Why didn’t they fess up and say that prior to the sale! Avoid these barrow boys before you end up losing money and sanity, kids and family.
Grace · 14 February 2019
★★★★★ 1/5
TrustpilotPoor service.
I want to book an appointment for a property in Manchester, I leave my email and they told me will have reply. So far one week but no update.I call again today and the lady told me can call back later or people will contact me. When I ask her name which I could find her to follow up later. She then dropped the call.
TimTam · 16 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
