York Laurent Birmingham reviews

★★★★★ 1/5

Google

I travelled from London to Leamington Spa couple of weeks ago. I suppose to have a viewing with Jeremy. He didn't show up and didn't bother to email me or call me. Later that day I have seen the property was under the offer but the fact he couldn't be bothered to let me know just shows...

Hermi · 17 April 2022

★★★★★ 5/5

Google

Great experience with York Laurent - everything, from singing the contract to check-out, was completely painless. Not something you come by every day when renting! I would recommend YL to any tentants. Special thanks to Paola and Cath, who have been so responsive and helpful.

Bianca · 17 April 2020

★★★★★ 5/5

Google

I used York Laurent to sell my apartment in the Jewellery Quarter a few years ago and the service provided by Luke at the time was superb throughout the whole process. I have recently used York Laurent again to help find me a rental property in the city and once again I cannot fault the service. Will recommend and use again.

Christine · 25 June 2016

★★★★★ 5/5

Google

My partner and I greatly appreciate how quickly any issues with our rental property were dealt with. The customer service was great and emails were responded to promptly. The team at York Laurent have left such a good impression that when moving flats we made sure to stay with the letting agency.

Helen · 25 June 2017

★★★★★ 5/5

Google

Great experience using York Laurent - I have both bought and sold a flat with them and found them to be a professional team and were always quick to respond to any queries I had along the way. Would happily recommend.

Matthew · 17 April 2021

★★★★★ 5/5

Google

Exceptional service during both of my apartment sales. Luke, Lana & the rest of the team were extremely professional throughout the process. Communication was second to none. I've dealt with many estate agents and by far York Laurent surpass all. A great service from start to finish. Thank you.

Deborah · 11 November 2017

★★★★★ 1/5

Google

*** AVOID AT ALL COSTS! *** Should be 0 stars! Very friendly and helpful right up until the the moment you sign the contract... from that moment on be prepared for incompetent, rude staff and any problems to take months to be resolved (if at all). When we moved in... 1. We intermittently had no hot water for weeks and I'm still waiting for my reimbursement 2 months on from paying out for an emergency plumber to come out on a Saturday 2. A front door handle that fell off in my hand 3. Cupboards full of absolute junk which we had to really persist to be removed and we were then asked if we would contribute £50 for cupboard boxes to put these things into for when they go into storage. Who would want to keep several old duvets, broken bowls, a mug with no handle etc etc!? (the best bit was the potato recipe book!) 4. Washing machine that flooded the kitchen with brown water on our first day 5. Mouldy shower curtain and broken toilet seat (which took weeks to replace, even though I could have just walked round to the Argos next door and fitted it myself if given the chance!) 6. Really dirty flat when we moved in (apparently it had been cleaned twice... yeah right!) 7. Intercom system didn't work 8. Broken headboard 9. Broken aerial socket (we ended up fixing this ourselves) The main issue, however, is their attitude and the way they deal with these problems! I have never been so made to feel like such an idiot before. Everything takes so long to do and they never let you know what is happening with anything. They seem to come up with excuse after excuse and never return your calls or reply to emails. The amount of times I have been told, when finally getting to speak to someone when they're not constantly "out of the office" that "oh, the landlord has only just replied to us this morning so we can do something about it now" (...not that that means anything WILL happen though!)

Sam · 12 November 2014

★★★★★ 5/5

Google

I would not hesitate to recommend York Laurant if you are thinking of purchasing or letting in the Birmingham area. The service I have received from Luke , Judy and Cathy and the Jewellery quarter office staff in general , has been second to none.

Neil · 11 November 2018

★★★★★ 1/5

Google

They're just so incompetent in every single way. The agents are arrogant (I know, it's not that uncommon) and the service is pretty poor. They are unbelievably condescending although most people I've spoken to appear to have an IQ in single digits. They NEVER return calls. Ever. They seem to start work at 11am and finish at 3pm - and you can forget weekends. All the bad stories you hear about this profession, they seek to prove right. I just feel really disappointed, because I actually think their branches look quite smart.

Caroline · 13 November 2011

★★★★★ 1/5

Google

The worst estate agent - managed to mess up something at every stage of the move. Only one member of staff was competent, the rest were ill informed, with useless/no communication on their part, had to constantly follow them up. Would not recommend.

Lizzie · 11 November 2016

★★★★★ 4/5

Google

My recent flat sale was well managed by Luke Jones who was helpful and prompt throughout the process. Despite a number of issues that needed to be managed as part of the sales process, he showed diligence and kept me informed throughout.

Stuart · 11 November 2016

★★★★★ 1/5

Google

Compass block management leaseholder team have no idea what day it is...karma...

Jack · 10 March 2025

★★★★★ 5/5

Google

Excellent service from Mike at York Laurent who was professional throughout, communicated regularly and sold my apartment within a month for the asking price. I have used York Laurent twice for a purchase and sale and would definitely use again.

Ghazala · 12 November 2015

★★★★★ 5/5

Google

We have recently let our apartment in Birmingham with York Laurent and are really impressed with the service. They found a tenant really quickly at a great rent. They kept us informed at all times and were really professional. A+++++

Simon · 13 November 2009

★★★★★ 1/5

Google

Terrible just ignore complaints. And staff are so rude just ignoring emails constantly. Can’t believe the owner of a company allows this to go on

Jay · 22 July 2024

★★★★★ 2/5

Google

As tenants we have received awful service from York Laurent. Our washing machine has been broken on and off since we moved in (almost 5 months). The man in charge of maintenance never returns your call, if you can get through to speak to someone in the first place. They don't inform you when an engineer is coming so you could return to your home to find people inside! Disgraceful.

Clare · 12 November 2013

★★★★★ 2/5

Google

Property booked right after the house viewing. Couldn't get in touch with the agent afterwards, only was informed during a call made to their office that the property was gone the next day. Ridiculous service ...

Leo · 11 November 2016

★★★★★ 5/5

Google

Great services received from York Laurent during my recent renting in Chinatown. The communication was very smooth and everything was transparent and clear. Enjoy my apartment now very much!

Mi · 11 November 2018

★★★★★ 5/5

Google

Very pleasant experience with York Laurent. The whole team were so nice and professional. Received prompt reply whenever I had questions. Definitely will recommend to other friends!

Angela · 11 November 2018

★★★★★ 5/5

Google

York Laurent handled the sale of an apartment in the city centre. Very good service from Luke in the Birmingham Office, excellent communication and professional approach!

Liam · 12 November 2015

★★★★★ 5/5

Google

We found YL to be a very informed an proactive sales agent, the individual agent allocated to our sale was fantastic and kept us updated accordingly.

Patricia · 12 November 2015

★★★★★ 1/5

Google

Unfortunately poor service I strongly recommend avoiding them if you are planning to rent a flat. Very poor communication and rude and unaccommodating staff.

Max · 11 November 2016

★★★★★ 5/5

Google

A great personal experience which the other larger estate agents cannot provide. I would highly recommend for the sale of property in Birmingham!

Charles · 11 November 2017

★★★★★ 4/5

Google

I found the staff very helpful, always quickly responding to all my many questions. A great help to my buying process. Thank you

Penny · 12 November 2015