York Laurent Birmingham reviews

★★★★★ 5/5

Google

Highly recommend YL and in particular Jason. I had a very tight turnaround time from viewing and leaving my previous apartment; Jason went above and beyond to ensure everything was completed in time for me to move in. He has been super helpful in dealing with any queries I’ve had and arranging contractors for small repairs. YLs systems are easy to use and navigate, communication and updates are great. I am very pleased with the service I have received so far.

Nosheen · 26 September 2025

★★★★★ 5/5

Google

Jason was just amazing he directed me to many right decisions.. He offered all the help there is from viewing day till I finally moved into my new apartment, I asked him all kind of questions and he gave all his effort to see me happy.. What a pleasure it was to get to know him

Mohammad · 26 September 2025

★★★★★ 5/5

Google

It's been amazing！ We would like to sincerely thank our agent Jason for helping us complete our move-in within a very short timeframe. Throughout the entire process, he was highly professional, attentive, and responsible, always responding promptly and handling every detail with great care. His dedication and reliability made what could have been a stressful situation feel smooth and well-organised. We truly appreciate his support and would highly recommend him to anyone looking for a trustworthy and hardworking agent.

Olivia · 17 March 2026

★★★★★ 5/5

Google

I dealt with Jason at YL - he was extremely professional and an absolute pleasure to deal with. He was able to complete all checks and let my flat within a week of it becoming vacant. He also went above and beyond to help me address a few other issues which didn't really fall under his remit. Would highly recommend Jason at YL

Kajal · 9 February 2025

★★★★★ 1/5

Trustpilot

They read emails but don't respond.

Phone up to query my fees, as I was informed I was in credit. The received a letter saying I owed nearly £2k Was informed to wait as they would look into it. The got two additional letters for extra admin costs when I got back after time out of country. Stacey J has been notably unhelpful, despite reading my email, in addition to those who colleagues send, I never get any response. I am in contact with the Ombudsman to discuss. I then just get sent more receipts in the post with no explanation. Be careful and vigilant at all times.

Gareth · 29 January 2026

★★★★★ 5/5

Google

Fantastic experience buying my first property with York Laurent. I had looked around a number of properties with Estate Agents who you could just tell didn't really care, but they really stood out when showing me around the properties on their portfolio. They had enthusiasm and cared about what I was looking to buy and what would suit my budget. When I came to make an offer, they were extremely helpful and engaged every step of the way. They made the process a lot simpler and even helped to chase solicitors to speed up the process. I would highly recommend, and a big thank you to Lana who guided me past the finish line to owning my first flat.

Charlotte · 25 June 2017

★★★★★ 1/5

Google

Awful lettings agency, staffed by incompetent and inept staff. People are never available when you need to speak to them and they never return your calls. Once to get things moving, my wife went and physically waited in their office in the Jewellery Quarter for somebody to tend to a problem with our rental property! Stayed in our rented property in the Jewellery Quarter for 4 years and the issues started from day 1. Property was supposedly professionally cleaned, as per the tenancy agreement, but we found it to be incredibly hit and miss. At the end of our tenancy agreement, we were picked up on multiple things and threatened with an additional charge to get the place up to standard - clearly they would have just pocketed the charge for themselves as with the previous tenant of our flat for it to be in such a shabby standard. The flat was furnished and we had multiple issues that were all reported immediately/promptly, yet none were ever dealt with in the same haste. We had multiple microwaves fail, yet one took 2 weeks to replace and that was only because we threatened to withhold rent and were then granted permission to buy a replacement and would then be refunded (this also took a long time). The boiler failed spectacularly one winter (and the safety certificate was never updated in the 4 years of tenancy) and it took 3 weeks to have the part replaced. Each time we chased and queried, it would always be a different problem ranging from parts being out of stock, to the plumber not having ordered it yet etc. One of the internal door locks failed and I had to arrange for a locksmith to tend to it as an emergency. Reported the failed mechanism to York Laurent to fix and replace - they never bothered and it remained as such for 3 years! Once we submitted notice to move out, they suddenly all became very responsive and repeatedly asked when we would be able to vacate and whether we could do so early etc yet without refund or reduced cost for the final few weeks. Do yourself a favour and take a look at the other low scoring reviews in this list. The people that have had positive experiences are probably staff posing as reviewers.

Andy · 11 November 2016

★★★★★ 4/5

Google

Michael did a fabulous job helping to sell our Jewellery Quarter property - we were very impressed with his dedication to the task to ensure a quick and hassle free sale. Clear and accurate communication is critical and Michael was always available to help with questions and queries and was a great conduit between ourselves, the buyers and both sets of solicitors. If you're weighing up who to use in Birmingham, I thoroughly recommend seeing if Michael at York Laurent can help!

Russell · 12 November 2014

★★★★★ 5/5

Google

We have rented our house via York Laurent. Administration is good , if we raise any complaints / concerns they take utmost care to get it fixed .

Shevani · 17 April 2024

★★★★★ 5/5

Google

Professional team members. Gemma Dean is a skilled and professional letting agent. Would recommend YL letting agency for sorting your letting issues in Birmingham.

Jatin · 17 April 2024

★★★★★ 1/5

Google

I have lived in different buildings managed by York Laurent (before their lazy rebrand to Compass Block Management) and have not been impressed with the service. They have since removed the ability to leave reviews on their Compass Block Management profile, so an update here is that Compass Block Management handed over the management of a Jewellery Quarter development in Q4 2024, with an empty sinking fund, outstanding bills to contractors, failing fire alarm systems, faulty intercom systems amongst other issues. Be very careful if you have Compass managing your block, or York Laurent managing your property. I previously rented from York Laurent in the Jewellery Quarter in 2016 and 2017, where contractors had accessed my property with less than 24 hours notice to try and rectify issues which should have been addressed ahead of my move-in, which was a breach of the agreement.

Alex · 24 January 2025

★★★★★ 5/5

Google

Luke recently sold our apartment. He was fantastic and very professional and kept us informed of developments every step of the way. Thanks to Luke's effort and good communication skills a supposedly stressful process became a smooth, trouble free experience. Thank you Luke again for all your hard work and fantastic help.

Mrs · 12 November 2015

★★★★★ 5/5

Google

Have worked with Luke Jones who has been a pleasure to deal with. Very friendly yet professional. Despite coming across multiple hurdles he was always going the extra mile to ensure I was updated and did all he could to ensure the process was as smooth as possible. Would highly recommend.

Jatinder · 12 November 2015

★★★★★ 5/5

Google

Had the pleasure of having Jason as an agent, he was professional, kind and was an incredible help throughout our move. Very grateful to have had an agent like him during this stressful time

Lisa · 20 March 2025

★★★★★ 1/5

Google

very poor management company which lacked support and services to our block of flats and is still refusing to declare our request for clarity of accounts and funds as well as receipts we had appoint our own Right To Manages company and cut out cost down to half a lesson to them to listen to the client and keep the fees reasonable and do what is requested after all we was paying them to do a job and provide adivate services not a lot to ask companies like these are not been regulated by the FCA and the law needs to change

Gurmeet · 11 November 2018

★★★★★ 1/5

Google

PLEASE PLEASE read this and other negative reviews. I cannot believe how much I am agreeing with the other negative comments, of which have stretched back over a 5 year period - which brings the auto reply from the ‘owner’ laughable. The staff have been nothing short of bullies to my partner. She has been nothing but pleasant, professional, timely with all of her payments and they have treated her in a truly disgusting nature over the phone, in person and over email. The flat was not professionally cleaned prior to the my partner moving in and yet demanded a professional clean in the region of £300, for a 6 month lease, this is a ludicrous for a young professional female who has been nothing but perfect. Finally, they demanded a deposit and fees of £900+ and gave her 1 day to get these funds only to return this in a bank transfer. Seems odd... PLEASE AT ALL COSTS AVOID THIS ESTATE AGENT. Unless you like the idea of terrible service, inept skill and to be held over a barrel during your let.

Alex · 11 November 2018

★★★★★ 1/5

Google

Incredibly rude person on the end of the phone for lettings maintenance. After multiple tries at the main lettings line I decided to try option 2. If you value customer service DO NOT entertain York Laurent

Haylee · 22 July 2024

★★★★★ 5/5

Google

We recently used York Laurent to find and purchase our Apartment in the Jewelry Quarter. Mike, our estate agent, was exceptional. Not only did he make himself available at all hours and take on additional responsibility after our solicitor had failed to obtain the necessary documents. But he also was able to negotiate an agreement between us and the seller where an issue arose late in the purchasing process that could have seen the sale fall through - with both us and the seller being completely satisfied with the outcome. We hope to be able to use him and York Laurent again in the future.

Ryan · 26 June 2015

★★★★★ 5/5

Google

I recently used York Laurent to let my city centre property. From the start, I found Mike really helpful in giving me all the advice and information I needed; he achieved the perfect balance of being friendly and approachable whilst remaining professional throughout. I also appreciated Mike's honesty and valued his opinion, particularly being as this was my first venture into buy to let territory. I was thrilled when the 'perfect tenant' was put forward within just a couple of days of the property being marketed. I also found Judy in the office very helpful and professional - and all the necessary paperwork was processed quickly and with ease. Based on this very positive experience, I wouldn't hesitate to use York Laurent again!

Jennie · 26 June 2015

★★★★★ 5/5

Google

I had a fantastic experience renting a property through York Laurent. Viewed a few properties in the Jewellery Quarter and St Pauls Square, and found the perfect property viewing with Luke. Judy in the office helped me through the referencing and handover process and ensured the often stressful moving in period was as easy as possible. The maintenance department helped me with a few issues I experienced during my tenancy, and also ensured the deposit release process was smooth. I would not hesitate to recommend York Laurent to anyone moving to Birmingham City Centre, and if I was to move back, they would be my first choice Letting Agent. Thank you all at York Laurent for making my tenancy as smooth and enjoyable as possible!

Michael · 26 June 2014

★★★★★ 5/5

Google

Me and my boyfriend viewed properties with a number of agents in the city centre and York Laurent provided by far the best service. Mike showed us round a property that hadn't yet gone on the market and we LOVED it. It was such a relief having seen some appalling apartments with the likes of Accord and a couple of others. Judy sorted out our contracts, move in date, inventory clerk etc and she has been absolutely fantastic. Always very prompt to reply and keep us updated. Since moving in we haven't really had any issues but Judy and the York Laurent team have been very quick to respond to any questions we have had. Couldn't recommend them enough. Plus, they have two lovely offices in the city centre which makes them easy to visit and keep in touch with.

Alice · 26 June 2014

★★★★★ 1/5

Google

Well if your looking for a company to charge you for maintaining your property and just give you attitude. You have come to the right place. Worst Letting agents in the uk.

Private · 22 July 2024

★★★★★ 5/5

Google

We had a really good experience. Tamara in the lettings team is so lovely and helpful. She communicated with us well and got us into our new home nice and quickly!

Kelsie · 22 July 2024

★★★★★ 5/5

Google

Michael handled the sale of our flat in Essex St with huge professionalism.. the team were well organised and even managed to sort some final maintenance issues as the purchaser was insistent that some small fitting details were repaired. the constant feedback and 'spot on recommendations' were really appreciated. I wouldn't hesitate to use them again and firmly recommend York Laurent to any party needing top level advice and service Mr P H from Hereford

Pat · 12 November 2015