Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleProfessional service from start to finish, any problems were solved, even when stress levels were high. All the staff were very helpful, but Faye deserves a special mention, we would certainly recommend them.
Anthony · 25 November 2025
Agent replied · 25 December 2025
Hello Anthony,
Thank you so much for your lovely review! We're really pleased to hear you received a professional service throughout and that our team could help ease the stressful moments along the way.
Faye will be delighted to receive your special mention, she always goes the extra mile for our clients.
We truly appreciate your recommendation and thank you for choosing Prime Estates. Wishing you all the very best moving forward!
★★★★★ 5/5
GoogleSubject: Endorsement for Prime Estates and Mr. Steve Southall
I am delighted to express my satisfaction with the services provided by Prime Estates in the sale of my property. I extend my sincere appreciation to Mr. Steve Southall, who has proven to be an exemplary professional throughout the entire process.
From the initial property valuation to the successful listing and marketing of my property, Mr. Southall exhibited a level of professionalism and courtesy that surpassed my expectations. His genuine and amiable demeanor made the entire experience remarkably positive.
I wholeheartedly recommend Prime Estates to anyone considering selling their property, with a special emphasis on seeking the expertise of Mr. Steve Southall. His outstanding personality and dedication to ensuring a smooth and successful transaction make him an invaluable asset to the company.
Best regards,
Usman Ali
Usman · 18 January 2024
Agent replied · 16 June 2024
Thank you Mr Ali im glad our company and my approach exceeding your expectations!! thanks again very kind of you!
★★★★★ 5/5
GoogleA big thank you to the team at prime estates Yardley was extremely helpful and made my house sale as smooth as possible also a quicker sale than expected very professional team also thank you to Steve Southall who was mostly involved in my sale and was great through out the whole process 👍PositiveProfessionalism
James · 27 August 2021
Agent replied · 16 June 2024
Thanks for the review James!
★★★★★ 5/5
GoogleSteve is exceptional at what he does. Can’t recommend prime estates enough
Dylan · 25 August 2024
Agent replied · 26 August 2024
Thanks Dylan it was a pleasure from everyone at Prime Estates Yardley Office
★★★★★ 5/5
GoogleUsed prime estates to purchase a house. Steve and Dee were very professional throughout the whole process. Will recommend them to anyone looking to purchase a house now
F · 20 September 2023
Agent replied · 16 June 2024
Thank you for your review it was a pleasure!
★★★★★ 5/5
GoogleSteve and Pam were great throughout. Thank you !
Pat · 4 October 2025
★★★★★ 5/5
GooglePrime Estates were our sole selling agents and did a 5 star service right from day one, valueing our house, photographs and all important video tour which most agents do not do or charge extra. With Prime Estates you get the complete package at a very competitive price. Once on board they are there for you right through to exchange and completion. All the staff are very friendly and professional and i would 100% recommend them for your house move. Thankyou Steve and staff.
Gillian · 24 November 2024
★★★★★ 5/5
GoogleFaye at Prime has been amazing. I had the property on with Danes for over 6 months and had to reduce price as they told me market was difficult. Faye had a buyer the first day of being marketed with them and we sold! Great work Faye. Thankyou for your patience and understanding too whilst I found anywhere alternative. 😊 …
Mary · 11 July 2025
★★★★★ 1/5
GoogleAvoid at any cost, As a potential seller they will offer you low fees to entice you (Steve). Once your in their hands they will mess you around (Dee), Offer you a low offer then see what is the minimum your willing to take, once they know your minimum they will work to get you the minimum price. On the other hand they will tell potential buyers that offers at asking price or more have been received to push the potential buyer to offer more. Once they receive an offer of more than £10K of the minimum from a trusted buyer. They will then tell them that they will secure the property for less if they pay a fee. The fee usually can be from 2k to 15K which is the difference between the minimum the seller is willing to accept and the buyer has offered. The seller will be lead to believe their doing a fantastic but far from the truth...Avoid at any costNegativeProfessionalism
Subhan_clapped_u · 27 August 2022
Agent replied · 16 June 2024
.
★★★★★ 5/5
GoogleI recently purchased a great deal for my BTL portfolio with Prime estates Yardley.
Had a great experience dealing with staff at this office.
Would highly recommend Dee and his team.
Will defenitly use again soon.
AftabPositiveResponsiveness, Quality, Professionalism
Aftab · 27 August 2021
Agent replied · 16 June 2024
Thank you for the review Aftab, much appreciated!
★★★★★ 5/5
GoogleDee and his team at the Yardley branch handled the sale of our property very smoothly from start to finish with no hassles at all keeping us informed throughout the process .Thank you all for a great service.PositiveProfessionalism
N · 27 August 2021
Agent replied · 16 June 2024
Thank you for your review, much appreciated!
★★★★★ 5/5
GoogleFaye is so helpful, always there to answer any questions and goes above and beyond to help get a sale through. Thoroughly recommend for selling and buying
Emma · 10 December 2024
★★★★★ 1/5
GoogleIf you’re looking for the worst estate agents, then you’ve come to the right place! If I had the option, I would rate them as 0.
Where do I even start, shocking service from the get go. I had my viewing on Saturday and was advised by Pam to ring Monday morning to make an offer which I did, at 9am to be exact. I was then advised by Steve to have the supporting documents sent it to submit the offer by end of business. About 2 hours later, I gave them a call before I was about to submit the documents, I was then advised by an agent that vendor has accepted another offer because I am yet to submit documents. As a business, surely the service or the process should be more efficient? Surely the vendor should’ve been made aware of the situation once I had been given time to submit the documents within the time frame provided. The manager Dee then called me, said “The vendor has selected the other offer because they know the person” - if this was the case, the vendor would have made the sale privately and never came to Prime Estates in the first place?
Prime estates are the most sly and conniving agents I have come across, they treat you unfairly and prioritise their close connections. In other words, if you want to win a bid with Prime in todays market, you need to make sure you drop the soap for Dee. It was quite obvious and clear that the property was offered to someone they know.
Afzaal · 26 May 2022
Agent replied · 16 June 2024
** Inaccurate outline of what has actually occurred, we asked you to provide information to qualify your offer, in the meantime the seller called and agreed the other party as she was happy with the offer. You then called us back to confirm you didn’t have one item to provide hence the delay at which point you were advised the seller had agreed an offer, to which you were not happy about and asked to speak to the manager. Dee then tried to help and asked you to send all documents to him and he informed you that he would ensure that the seller will be made aware of your offer and that we have the correct documents, including the increased offer you had made. The seller then reflected on both offers again as Dee made sure that the seller was updated and that you had a fair chance of making the sale at which point the seller made the decision to agree a sale with the other party. Dee nor Prime Estates did not agree the sale with either party, the seller choose to agree the offer with the other party as the offer was more acceptable to them and they felt that the fact she had provided the required documents first she would continue with that person.** These are the facts of the situation where to put it simply there was one property to sell with multiple potential buyers and unfortunately some buyers will always feel disappointed if they don't get the property they desired. We would urge buyers in an extremely busy market place to have all documents ready, prior to making an offer and not delay, to prevent disappointment when there are multiple offers on popular properties we have available.
★★★★★ 5/5
GoogleGreat company from initial meeting to completion. Sold the house extremely quickly and all went through smoothly. Thank you to Dee and the team at Prime Estates for such a great and efficient service.PositiveResponsiveness, Professionalism
Lee · 17 June 2021
Agent replied · 16 June 2024
Thank you for the review Lee!
★★★★★ 5/5
GoogleOutstanding experience from start to finish. Our main contact was with Faye who was professional and very knowledgeable; she made the entire process straightforward and was always available to give advice during what was a long selling process, no fault of Primes I should add. Highly recommended
Eric · 11 September 2025
★★★★★ 5/5
GoogleI selected Prime Estates as they came across as very professional and organised. I used them for the sales process of my mother's house. They kept me fully informed by email, text and phone call. Steve arranged 9 viewings of the property within 48 hours of the house going on the market following which we had 6 offers. Dee then took the time to go through each of the offers with me in detail and outlined each of the buyers details. Dee also kept the process on track to ensure we completed on schedule. I would highly recommend Prime Estates.PositiveResponsiveness, Quality, Professionalism, Value
Angela · 26 May 2021
Agent replied · 16 June 2024
Thank you for recognising both Dee and Steve’s dedication
★★★★★ 5/5
GoogleGreat service from start to finish. Genuine and sound advice provided achieving a quick sale with no hiccups along the way. Proactive communication to drive through completion of sale. Notably by Fay and Dee at the Yardley office. Thanks for your professionalism and empathy during this process. Mark and Tara
George · 11 July 2025
★★★★★ 5/5
GoogleThank you for a great service! Faye was brilliant in looking after us from start to finish!
Andreea · 26 December 2024
★★★★★ 5/5
GoogleThank you Faye, very experienced and professional 🙏 …
Gursh · 5 April 2025
★★★★★ 5/5
GoogleVery helpful staff, very responsive and supportive. The service is fast and efficient.. due to this the purchase went smoothly
Massive thanks to Dee!PositiveResponsiveness, Professionalism
Mohammed · 17 June 2021
Agent replied · 16 June 2024
Thanks for taking the time to leave this review, we are very grateful!
★★★★★ 5/5
GoogleHad a great experience with Prime Estates, specifically liasing with Dee who was professional, thorough and easily able to help me with any queries. He was able to keep things going as smooth as possible, even during the Covid-19 pandemic and kept us informed throughout the whole process. It was a pleasure to have gone through them and will happily go back. Many thanks once again!PositiveProfessionalism
Ellie · 26 May 2021
Agent replied · 16 June 2024
Thanks for the lovely review Kearan!
★★★★★ 5/5
GoogleFrom entering the branch in Yardley to having two properties valued by Faye, the level of compassion and expert knowledge shown was amazing and hugely appreciated. It's put us in a fully informed position to now consider the right next steps in terms of selling one of the properties.
D · 3 December 2024
★★★★★ 5/5
GoogleTop rate service
From start to finish the team were really helpful, great communication and helped and advised every step of the process
Thank you
Stephen · 3 September 2025
★★★★★ 5/5
GoogleLovely staff. Everyone was helpful. Sold my house quickly and stressfree. Thank you
Christine · 24 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
