Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAn excellent service from start to finish
From the first viewing to completion, the team at Prime estate especially Faye, were professional, proactive, and friendly. They kept me updated at every stage, responded quickly to any queries, and went above and beyond to make the process as smooth as possible. I felt confident they had my best interests at heart and would highly recommend this estate agents for anyone buying or selling in the future.
Thanks again for all of your help.
Gary · 25 November 2025
Agent replied · 25 December 2025
Hello Gary,
Thank you so much for your fantastic review! We're delighted to hear you had such a positive experience from first viewing through to completion.
Faye and the whole Prime Estates team take great pride in being proactive, supportive and always keeping our clients fully updated, so it’s wonderful to know this made a real difference for you.
We’re thrilled that you felt confident and well looked after throughout the process. Your recommendation truly means a lot to us.
Thank you again, and we wish you all the very best in your new home! 🏡✨
★★★★★ 5/5
GoogleFaye was fantastic. Although she wasn’t my estate agent and was actually acting on behalf of another party in the chain linked to the sale of my property, she went above and beyond to keep everything moving as smoothly as possible. She maintained great communication with everyone involved and kept the process on track. Honestly, if it wasn’t for Faye’s effort and professionalism, I believe the sale would have taken much longer to complete. I’d highly recommend her as an agent, brilliant service!
Jay · 25 November 2025
Agent replied · 25 December 2025
Hello Jay,
Thank you so much for taking the time to share your experience! Even though Faye wasn’t your direct agent, it’s wonderful to hear how much her commitment, communication and determination helped keep your sale moving smoothly.
She truly goes above and beyond for everyone involved in a transaction, and your kind words will mean a great deal to her.
We’re delighted the process stayed on track and that her support made such a difference. Thank you for the recommendation, it’s greatly appreciated! Wishing you all the best moving forward.
★★★★★ 5/5
GoogleCurrently settling in nicely to my new home, all thanks to Faye.. From the word go, she has gone above and beyond to see the process through. Making sure I viewed the house at the drop of a hat, to ensuring everything completed despite others dragging heels. Highly recommend Prime Estates, but most of all Faye..
Tim · 25 November 2025
Agent replied · 25 December 2025
Hello Tim,
Thank you so much for your wonderful review! We're thrilled to hear you’re settling in nicely to your new home, that’s exactly the outcome we always hope for.
Faye will be over the moon to know how much her efforts meant to you. She takes great pride in acting quickly, keeping things moving, and supporting our buyers every step of the way.
We truly appreciate your recommendation and are grateful you chose Prime Estates. Wishing you many happy years in your new home! 🏡✨
★★★★★ 5/5
GoogleWhat a great estate agents, cannot recommend them enough.Faye was brilliant (our little pocket rocket) couldn't praise her enough,nothing was any problem to her,kept us WELL informed throughout the whole process. If I was her boss I'd give her a raise.!!!!
Thank you Prime estates for everything.
Robert · 25 November 2025
Agent replied · 25 December 2025
Hello Robert,
Thank you so much for your fantastic review! We’re over the moon to hear how happy you were with the service.
Faye will be thrilled to know her hard work, constant updates and positive energy made such a difference to your experience. We’re incredibly proud to have her on the team.
Your kind words and recommendation mean a great deal to all of us at Prime Estates. Thank you again, and we wish you all the very best moving forward! 🏡✨
★★★★★ 5/5
GoogleThey are estate agents who actually deliver on their promises! After getting nowhere with other local estate agents, i came across Prime Estates. Faye came out promptly and valued my property then I was handed over to Dee. Dee made some bold promises and did exactly what he said. He found a buyer swiftly and guided me through the whole sale process. I describe the service as pro active and they went above and beyond. I would not hesitate to recommend Prime Estates. Best of luck guys and wish you all the success.
Javed · 10 August 2025
★★★★★ 5/5
GoogleFantastic company to deal with, very professional the staff always guide you through the process, Dee is excellent with his customer care and knowledge in this business, and Faye is accommodating, she always responds to queries, she is an asset to this company that goes above and beyond, I highly recommend them, it’s been a pleasure to have them supporting me when I needed them most.
Thank you To all the staff at Prime Estates, you are all doing a wonderful job and it’s good to see a company striving to give an exceptional service to the public, wishing this company all the best for the future, you deserve recognition for being a top class company.
Kathleen · 8 August 2025
★★★★★ 5/5
GoogleI am very happy with the excellent service from Dee, Shabina and Steve. The whole process was made easy. Armed with excellent knowledge of the housing market and super negotiation skills, my house was sold within a matter days!! At all times they were very customer focused and professional. Many thanks to all of the team. If you are thinking of selling or buying a house I can highly recommend Prime Estates Yardley for making the process stress free. Many thanks.
Nettie · 11 December 2025
Agent replied · 25 December 2025
Hello Nettie,
Thank you so much for taking the time to leave such a fantastic review! ⭐
We’re delighted to hear that Dee, Shabina and Steve provided excellent service and made the whole process smooth and stress free for you. Their market knowledge, negotiation skills and customer-focused approach are something we’re very proud of, so it’s wonderful to see that reflected in your experience, especially achieving a sale within days!
Thank you for your recommendation and kind words. It was a pleasure working with you, and we wish you all the very best in your next chapter.
★★★★★ 5/5
GoogleFaye has been amazing. Faye has been so helpful with the sale of our house after listing with another agent and not getting viewings or selling. Faye has answered our questions and guided us through the process of selling the house. She discussed everything kept in touch with us nothing was too much trouble for Faye. I would recommend 100%
Karen · 25 September 2025
★★★★★ 5/5
GoogleBought our first home with prime estates , we was shown around the property by Steve who has been amazing through out the whole process , he was always happy to help and provide me with any updates throughout , the whole process from start to completion has ran so smoothly and stress free ! Thank you so much to Steve !
H · 2 September 2025
★★★★★ 5/5
GoogleFaye at Prime Estates has been wonderful from start to finish. It was an emotional time for me as I was selling my late mother's house but she responded with open hearted empathy and kindness. Would not have got that from an online agent. She was professional and worked very hard keeping me up to date at every stage. Would highly recommend her and Prime Estates.
Julian · 18 December 2025
Agent replied · 25 December 2025
Hello Julian,
Thank you so much for sharing your experience. ❤️
We’re truly touched to hear how Faye supported you through such an emotional time. Her empathy, professionalism, and dedication are qualities we value greatly, and it’s wonderful to know she made the process a little easier for you.
Your kind recommendation means a lot to us, and we’re grateful you trusted Prime Estates during this important time.
★★★★★ 5/5
GoogleI could not recommend these guys enough. Faye and the team sold my house within a week of been on the market. They was very responsive and was always able to answer questions no matter how daft they sounded. A really knowledgeable estate agents. They really helped putting my mind at rest every step of the way! Thanks for all help!
George · 10 August 2025
★★★★★ 5/5
GoogleHaving just sold a house via Primes Estates, I can confidently say they provide an exceptional service! Their customer service is impeccable. They kept me updated all the time and were very efficient. Dee and Steve were marvellous, they made the whole process very easy and in fact broke the area sealing price and got me exactly the price I wanted for my house. Thank you to all the team at Prime Estates!
Kiren · 26 May 2023
Agent replied · 16 June 2024
Thank you for the lovely review and recognising Dee and Steve for their dedication and excellent customer service.
★★★★★ 5/5
GoogleI contacted Dee as I was interested in purchasing a property on the market.
Dee was extremely professional throughout and it was great to have one point of contact throughout the process.
Dee also supported me with my mortgage application and ensured the the process was seamless. He kept me updated throughout and any hurdles that presented themselves were swiftly overcome with his excellent assistance.
A lengthy and complex process felt simple and I was kept up to date with developments as well as any requirements.
I want to thank Dee very much as it really would have been a struggle without him.
A · 26 May 2021
Agent replied · 16 June 2024
Thank you for such a lovely review, we are glad that our services lived up to our expectations!
★★★★★ 5/5
GoogleHaving to sell and buy a house is daunting enough but using Prime Estates took the sting out of it. The staff were very helpful, had a good knowledge of the area and during the time when viewings were made of my house I was kept up to date with potential purchasers and viewing feedback the next day. A big thanks to Steve Southall who sold my house to potential buyers by giving them tips on what can be done on the house. I Recommend Prime Estates to anybody buying or selling.PositiveResponsiveness, Professionalism, Value
Granville · 26 May 2021
Agent replied · 16 June 2024
Thank you for taking time out to write such a lovely review.
★★★★★ 1/5
GoogleI had a terrible experience with all the staff. Dee was the best out of the trio. Steve and Pam are rude and lack any good customer service. Management does not have any control on the staff. Made my first experience in purchasing a property an awful experience. The deceitful behaviour from all staff, delayed the purchase for over 8 months. It came to a point in which I was happy to make a loss of over £2000 and leave the sale.
Fareed · 19 May 2024
★★★★★ 5/5
GoogleI can not recommend Prime Estates enough, especially Faye. She went above and beyond to help us and was always on the end of the phone whenever we needed her. Thankyou Faye and team for all your help and support ❤️
Lisa · 10 August 2025
★★★★★ 5/5
GoogleThank you to the team at Prime, Faye was amazing from start to finish. Always kept me informed. I had an email on every viewing with feedback which I thought was excellent, I had another agent before yourselves and the difference in the professionalism showed instantly. Hence how you sold my property and they never. Thank you Shabina and Faye
Leona · 10 December 2024
★★★★★ 5/5
GoogleWe recently completed on the purchase of a property through Steve at Prime Estates. Steve was absolutely amazing throughout the whole process, ensuring that we were always in the loop with what was happening. We will most definitely use Prime Estates for any future property sales that we make, thank you again Steve! :)
Lauren · 23 February 2025
★★★★★ 5/5
GoogleFaye at prime estates is phenomenal. She is so helpful and gives you her time and advice. She is an asset to the team! I will definitely be recommending this estate agent to family and friends because of my experience with Faye.
M · 4 December 2025
Agent replied · 25 December 2025
Thank you so much for your wonderful review! ⭐
We’re absolutely delighted to hear about your positive experience with Faye. She truly is a valued member of the Prime Estates team, and your kind words about her time, advice, and support mean a great deal to us.
Thank you also for recommending us to your family and friends, we really appreciate your trust and support. We look forward to helping you again in the future!
★★★★★ 5/5
GoogleDee and his team are a very dedicated professional group of individuals who are very efficient at the jobs that they do. My purchase was dealt with smoothly and efficiently from start to finish. If your buying or selling a house these are the people to use. I have 23 years of property experience and can honestly say that I have not had a more efficient service
Sam · 26 May 2021
Agent replied · 16 June 2024
Thank you for your review Sam, much appreciated!
★★★★★ 5/5
GoogleCan’t speak highly enough of the excellent service I had from Faye and Dee at prime estates , Faye visited my dads property and gave us a realistic valuation in order for a quick sale , she was very professional and definitely knows her trade
The house was sold on the first viewing and we were kept updated at every stage and there was no hesitation to help chase when needed towards the end when Dee took over , I was confident he would leave no stone unturned to help us get a quick completion
Would definitely recommend and would like to thank them for a great informative service
Will definitely use to sell our house.
Sonia · 16 August 2025
★★★★★ 5/5
GoogleWould definitely recommend this agent. Working in property I had some insight into the best selling agents in the area and selected Prime Estate Agents who didn’t disappoint! Selling a property that was empty meant I needed to get the property sold as quickly as possible. Steve and the Team were really efficient and having a mobile number and great communication was really welcomed. Steve really helped with progressing the Sale and never got fed up with my persistence in getting it done quickly. Overall I’m really happy with my choice to sell my property with Prime Estate Agents.
Leanne · 25 July 2025
★★★★★ 5/5
GoogleWe had our house sale completed last week with prime estate agents from Yardley. Steve was doing all the dealings with us. Very professional and helpful. He explained all our queries well and was honest with the situations. Happy with the service. Would recommend strongly.
Santi · 26 May 2023
Agent replied · 16 June 2024
Thank you for the lovely review and for recognising Steve
★★★★★ 5/5
GoogleI cannot thank Dee enough at Prime Estates. I am extremely happy with the service provided. Dee handled everything so well, from the start to the end it was very professional and i would definitely go back to Prime Estates in the future. Thank you Dee and the rest of the staff at Prime for an outstanding service. Would 100% recommend.PositiveResponsiveness, Quality, Professionalism, Value
Aminah · 27 August 2020
Agent replied · 16 June 2024
Thank you for the lovely recognition of Dees professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
