Trusted Agent profile · Birmingham · West Midlands
Verified
★★★★★
440 reviews across 3 platforms
517 Hagley Road, Birmingham, West Midlands, B66 4AX
Part of Oulsnam, see every office.
Oulsnam's office in Birmingham, West Midlands, at 517 Hagley Road, is rated 4.8 out of 5 across 440 reviews on three platforms, including 202 Google reviews rated 4.8.
202
Reviews on Google
This office
6
Reviews on The Trusted Agent
This office
232
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Absolutely amazing in every way.From the very beginning Ben came round to look at the house and totally understood how hard it was for me saying goodbye to my ...Read all 4 from sellers
I recently purchased a house with the Bearwood branch. Although I dealt mainly with Jenna, every staff member I was in contact with was very helpful and ...Read all 2 from buyers
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent experience selling my house
I can't praise Oulsnam's Bournville office, and especially Lissie, highly enough! Throughout my house sale Lissie was helpful, friendly, efficient and communicative. She explained things clearly, kept in touch and always followed through promptly on things she said she'd do. Thanks also to Rachel (especially for pricing my house perfectly) and the rest of the team - I absolutely recommend them.
5/5
TrustpilotFantastic Team
Oulsnam represented the property we purchased and they were fantastic throughout the entire process. Georgie and her team were communicative, always ready to answer questions and provided lots of support and guidance (particularly through some of the more difficult and stressful stages in the process!) - Thank you for all of your help.
Thank you for the 5 star review and the Kings Heath team hope you have settled into your new home.
5/5
TrustpilotOulsnam Fantastic Experience
We would just like to thank Ron Cashmere who has been excellent throughout the sale of our house. Top drawer in his commitment and always went that extra mile. Whatever we asked of him Ron was always willing and he wanted us to succeed. Can't thank Ron enough. Oulsnam as a company are 2nd to none.
5/5
TrustpilotThe best team
A lovely, supportive and skilled team at Oulsnams in Bromsgrove. They sold our house for us in a very difficult economic climate. They did their best for us and went beyond the expected level of service for us. Very grateful to all of the team, especially Emma!
5/5
TrustpilotSuperb team
Superb team Fast communication. Nothing was too much trouble The branch in Bromsgrove sold us our home Tim, Pete and Amy were very helpful Would not hesitate to recommend them
Thank you for your kind review we are really pleased you were happy with out service and wish you many years of happiness in your new home!
5/5
GoogleWould recommend 100 times over. Ben and the team helped to market and sell my flat and I couldn't thank them enough! It was a tough few months however we got there in the end. The most professional yet kind and caring estate agents around and I have recommended them to anyone who's looking to sell. Thankyou All. Tam, J & H
So pleased we got you there in the end. Thank you for the lovely words and the recommendation. Hope your move went well.
5/5
TrustpilotHelpful and knowledgeable
Sadie was so helpful and knowledgeable. She gave us the time we needed to view the property and offered ideas/suggestions about how it could work for us. She was honest and genuine.
Thank you for your kind review we are really pleased to hear you had a good viewing experience with Sadie and have passed on your kind words!
5/5
TrustpilotWhen our agreed sale fell through, Oulsnams rescued us.
When our agreed sale fell through, Oulsnams were so helpful and helped us to find a new buyer. Even though the failure doubled their workload and they had to spend twice as long to sell our house as we expected, they didn't charge any extra.
5/5
TrustpilotKaren Clifton
I have recently had several viewings and of them, Karen was the most impressive viewing representative. She was knowledgeable on the house, had obviously done her 'homework' on the background and also had info to hand. She was also friendly and professional.
5/5
TrustpilotFab experience so far!
I’ve had a number of viewings for properties arranged by Angela, and conducted by Dawn. I can’t fault Dawns knowledge and professionalism. She will find out the answers to my questions, and nothing ever feels too much (like accommodating extra viewings or late viewings) Angela is always quick at responding, willing to help and has contacted me about properties coming to the market she knows I will like. Thank you both so much.
5/5
TrustpilotI’ve had a really positive experience…
I’ve had a really positive experience with this letting agency throughout my tenancy. The team has been professional, responsive, and easy to deal with, which made the whole process, from moving in to any ongoing queries, smooth and stress-free. A special mention goes to Shania, who has been exceptional from start to finish. She has always been attentive, approachable, and quick to respond to any questions or concerns I’ve had. Her communication is consistently clear and to the point, and she genuinely goes the extra mile to ensure everything is handled efficiently. It’s reassuring to know there’s someone reliable looking after things, and it’s made a big difference to my overall experience. I would definitely recommend this agency, and Shania in particular, for their professionalism and excellent customer service.
Thank you for leaving such a great review that is much appreciated and we are so please with the service Shania has being able to provide you with.
5/5
Trustpilotexcellent service from Shania Benton
I’ve been renting from Robert oulsnams and company for 5 years all in all. In my first flat then when I wanted to move to somewhere bigger they made the process simple and easy. Since being In my house Shania Benton has made it effortless any problem I have had she’s sorted them quickly and is always responding to emails and phone calls quickly i always get a reply on the same day if I email. Whenever I’ve had an issue or problem she’s been there to sort it out and I’ve never not felt like I can not contact her. When I’ve needed stuff amending or some help she’s always been there to sort it out. If I ever wanted to move I would stay with Shania snd her company but right now I’m more than happy in my property
We appreciate you taking the time to leave a review it is much appreciate and we are please Shania has being able to assist.
5/5
TrustpilotExcellent service, fantastic representative
I have been to view a further property and met up with the representative, Mrs Wragg, she has been a delight from the start. Very professional, friendly and knowledgeable. As very pleased to see that we had Mrs Wragg to show us around today’s property, she knows what I’m looking for and knew what aspects of the property to point out. She was really helpful and I would not hesitate to recommend her to anybody looking to buy a property. Thank you.
Thank you for your kind review I have passed your kinds words on to Sadie.
5/5
TrustpilotBuying a home can be overwhelming
Buying a home can be overwhelming, but Sarah and her team made it feel easy. They were supportive, responsive, and so genuinely kind throughout. Thanks to them, the process was as pain-free as it could be. I’m so grateful and would 100% recommend them to anyone.
5/5
GoogleBrilliant service from Oulsnam Hagley road, Ben Palfrey has been a star he was very helpful during the sale of my house lots of updates and phone calls.
Thank you for your kind feedback. We’re really pleased to hear you received brilliant service from our Hagley Road team and that Ben kept you well updated throughout the sale of your home. He will be delighted to hear your comments. Thank you again for your support.
5/5
TrustpilotHighly recommended
Realistic pricing saw the sale of our house at asking price within a week of it going on the market. Oulsnam’s fees were inclusive, transparent and competitive. The team, led by Shelbi, was accessible, professional and friendly. The sale took some time to complete, not Oulsnam’s fault, and Shelbi was tenacious in her chasing and keeping us and our buyers updated.
5/5
TrustpilotA big thank you to Lisa Harvey who has…
A big thank you to Lisa Harvey who has provided brilliant customer service! We had a very quick turn around while moving house and Lisa was able to get a management pack across for our previous property immediately and quickly dealt with urgent requests from our solicitor. Thank you so much!
5/5
TrustpilotSadie was very knowledgeable about the…
Sadie was very knowledgeable about the house I viewed last week , she is very polite made me feel at ease very easy to chat too lovely lady .
Thank you for your positive review and I have passed your kind words on to Sadie.
5/5
GoogleOulsnam sold our property quickly and stayed with the process for nearly 10 months due to numerous issues found with the original lease. Sarah was outstanding throughout chasing and keeping all parties involved and up to date. Without her persistence I would have probably given up on the sale months ago. First class service and highly recommended.
Thank you so much for the five star review
5/5
TrustpilotPete was brilliant
Pete was brilliant, very supportive and helpful throughout the entire process. Don’t know how we would have managed without him.
We really appreciate you taking the time to leave us with a review and are happy to hear that you were pleased with the service you received.
5/5
TrustpilotDiamond service
I can’t thank Shelbi and here team enough for the hard work they put into selling my property. I would certainly with no hesitation recommend Robert Ouslam to any prospective buyers or sellers. Thankyou once again Ray Harrison.
5/5
TrustpilotKaren Clifton Bromsgrove
Karen Clifton Bromsgrove Karen made us welcome during the viewing. She was warm, friendly and relatable. She had extensive knowledge of the house we viewed and I couldn't fault the viewing at all!
Thank you for your kind words we really appreciate you taking the time to leave Karen with such a positve review.
5/5
TrustpilotKaren was on time informative and…
Karen was on time informative and polite. Arrived promptly answered all my questions and gave me nice viewing of the property. Very efficient and professional Thank you Kevin Shaw
Thanks for your kind review and we will pass your comments onto Karen. We are pleased to hear you had such a positive viewing appointment!
5/5
TrustpilotThe ladies at the Barnt Green Branch…
The ladies at the Barnt Green Branch went above and beyond. They helped me with the technology side of purchasing my property. The support I received was exceptional and I am very grateful to the whole team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from sellers, rated 5.0 out of 5 on average. For example, Emma wrote: "Absolutely amazing in every way.From the very beginning Ben came round to look at the house and totally understood how hard it was for me saying goodbye to my ..."
