Trusted Agent profile · Birmingham
★★★★★
1,267 reviews across 3 platforms
28 Carver Street, Birmingham, B1 3AS, B1 3AS
Martin & Co Birmingham Land & New Homes's office in Birmingham, at 28 Carver Street, is rated 2.7 out of 5 across 1,267 reviews on three platforms, including 411 Google reviews rated 4.3.
411
Reviews on Google
This office
22
Reviews on Facebook
This office
834
Reviews on Trustpilot
Business-wide
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleMy experience with Martin&co has always been a pleasure. I have had the chance to liaise with Canaan and he has always been extremely helpful and prompt with request responses. He has been lovely, caring, attentive and very considerate towards me having to commute from London to Birmingham. His transparency has always helped with this and I will be forever grateful to him!
1/5
TrustpilotWritten from a landlords point of view…
Written from a landlords point of view on a managed contract. They have no interest in looking after your asset and offer a self serving service with single source of over inflated non transparent estimates which they won't provide breakdowns against for the damage they have allowed to happen by the tenants they couldn't care less about...avoid and look past the telephone manner and empathy
1/5
TrustpilotI wouldn’t use this Estate Agents ever
I wouldn’t use this Estate Agents ever, steer clear. You book an appointment to view a property and get a 15-30 minute slot. After 5 minutes someone else turned up and he left us to talk to them. We tried to put in an offer on the property but Jas didn’t listen. We tried to book another viewing as he was so rude and wouldn’t listen to us, to be informed by text the viewing was cancelled and they had accepted an offer. Stay clear, they are rude on the phone, rude and arrogant when doing a viewing and their staff are incompetent
1/5
TrustpilotLike experience I don't recommend them…
Like experience I don't recommend them there are very stressful every time even when is about to sign the agreement if you don't agree the new agreement which my luck the rental flat is one of the guy from the office is threatening you if you don't sign your out from the rental flat in 7 days...And every month is coming to stress you one of them useless agents to check the flat even if you are not agree with them this is seei from the landlord is have the authority to enter the property so this in very very ruthless about this.Be carefully because I lose 225£ .Is was asking this amount for so call deposit to chip the property but is LIES after you pay even the amount of the deposit this amount you don't see on adding to the deposit so my opinion RUN FROM THEM .READING OFFICE...if you find someone else please 🙏 choose them not this scam&lier agency Martin&And the LIERS Co
1/5
GoogleMy first few months with with Martin & Co (City Centre) was ok but the last 10 the communication with the property manager is a nightmare. They never told me about a surprise fee, and management didn't show much care or even know what it was. Super disappointed, especially since I expected better from them.
5/5
TrustpilotThese guys are amazing
These guys are amazing, recently had to move home have been with them for 15 years, they found us a new tenancy almost immediately and made the move incredibly straight forward as moving home can be very stressful! Talia, Dayna Earl and Barbara are a great team and they are always more than happy to help! Keep up the excellent work guys, thanks a million!
1/5
TrustpilotA genuinely awful agency
A genuinely awful agency, save yourself the headache
1/5
TrustpilotRude, incompetent and not worth the premium price.
Rented a student house from them in Oxford. They were utterly useless and treated us like children. We ended up going through our student union to straighten out illegal activities carried out by the landlord which Martin & Co weren’t helping us out with. They made many promises to us and never carried them out, just made excuses upon excuses. On the first day they messed up the keys and expected us to travel back and forth to sort it out on the bus rather than them use their company car, while giving us a 2 hour time period to complete it in. Would not recommend, and will never be using their services again.
1/5
TrustpilotThe worst agency I've ever met
The worst agency I've ever met. I paid £ 300 for booking home and applications I signed a contract but unfortunately the agency wants more information and lots of combinations today the house has been re-exposed. I do not want to add anything tomorrow, I will contact a lawyer because in a way they treat people it is abnormal
Hi Meg, Apologies that you have had issues with a Martin & Co office. Can you let us know which office you have used so that we can direct your complaint to the relevant person?
1/5
TrustpilotAwful organisation
They booked a virtual appointment on the phone and said the call would be at 3:05pm. I then received an email saying the appointment was at 4:05pm. At the end of the day, it didn't matter as they never phoned at either time. When I called the office and explained the situation, the guy said oh the person might be running late with the previous appointment. I suggested I will have the call at 4:30pm, to which he replied "no they will be finished by then for another appointment". Well surely, if you are running late it's not going to matter?!?! Anyway, he booked in for a virtual viewing on Friday only to be emailed on Thursday night to say the property is now reserved. So, essentially down to their complete lack of organisation and unprofessionalism you miss out on viewing a house.
1/5
TrustpilotArtificially inflating house prices?
Contacted (Bathgate Office) to arrange viewing of house for sale. Subjected to repeated questions regarding what I would be prepared to offer & actively pressured not to view unless I was willing to commit to offering at least 10% above the asking price & Home report valuation (£170k). While it’s probably not illegal, seems a little like price fixing, it didn’t feel like very good or even honest business practice. Why not advertise as a fixed price (seller clearly knows what they want) or stating only offers in excess of £187k or in the region of £190k will be considered. Then again a home report valuation of £170k will possibly torpedo any offers. Not a company I would willingly do business with in the future. Caveat emptor!
1/5
TrustpilotIf there’s a zero score I am going to…
If there’s a zero score I am going to out here as their service are really poor!! Very rude staff specially Becky Davis!she is a b*%*ch totally b*%*ch! She’s a liar telling that the contractor has been in the property to check last Monday but we were in the property the whole day and nobody showed up! And yet she is still insisting that the contractor was there!LIAR! And this agency will not even help us finding new tenant even though we paid for the breach of contract and delaying the house repair and want us to pay for the monthly rental as they claimed that we are still “liable” with the property. Very poor service!
1/5
TrustpilotPoor service.
Poor service. Non-responsive and Non-responsible staff. We rented a apartment for the last year. The staff changes a lot throughout the year. The agent is not-reachable anymore after handing over the keys. When we claim the deposit, the response pace is slow. they deducted half amount of the deposit with list of items but without proper reason. Avoid at all cost.
1/5
TrustpilotShould not be allowed to manage...
Should not be allowed to manage people's homes. Having finally (after 7 years) condemning the gas oven and after 2 years condemning the gas fire I am still waiting for an oven a couple of months later. I have recieved none of the promised call backs nor has anyone responded to my emails concerning this or a rent increase issue for over two weeks. I find the staff to be consistently unhelpful, rude and agressive when its something they want, I was recently given a 3 day ultimatum whether to stay or not pending a rent increase and was given incorrect information about the date due.Absolutely atrocious service to tenants and I didn't even choose them. Got stuck with them a year into my tenancy and soon after they quietly changed my tenancy to perodic.
1/5
TrustpilotIf negative stars were an option
If negative stars were an option, I’d give them.
1/5
TrustpilotWorst agency I have every dealt with in…
Worst agency I have every dealt with in my life. Staff was very unkind - Completely unhelpful, patronising and extremely distasteful. The process was made to be extremely long and difficult - they rush you by giving you unreasonable deadlines to submit information and blame you for not completing certain tasks however it’s complete double standard as when you try and contact the relevant person they are extremely difficult to get a hold of. Martin and co really needs new management. Put me through complete distress. Advice - avoid!
1/5
TrustpilotI do not recommend Martin and Co…
I do not recommend Martin and Co letting agent as they are not customer centric and do not understand the tenant requirements. The lift was not working whilst shifting and I mentioned about the delay to vacate and the Letting agent director Jagadish asks we have provided a full furnished house what else you need to vacate. They dont understand customer sentiments. I had reported a water leakage issue and it took 2 months to resolve it.! Not a great experience and I wont recommend them.
1/5
TrustpilotDisgruntled
Everytime I enquire a property they send a link for me to be able to get a viewing slot and I've clicked on that link a number of times only to get the notification that I can't get a viewing slot at the end.Today I called in the morning and was told to wait for them to call me back but up to now they haven't called back
4/5
TrustpilotWe are really satisfied with their…
We are really satisfied with their quick response . Highly recommended . Special thanks to Charlotte Sweeney who helped throughout the process
5/5
TrustpilotHighly Satisfied
We've recently sold our house through the Colchester branch of Martin and CO. We have nothing but good things to say about the service and professionalism of Alex and team. We highly recommend this Estate Agent!
5/5
TrustpilotGreat service from Martin & Co in Poole
Just sold a property through Martin & Co in Poole - excellent service from them. Gail was great and kept us up to date regularly and ensured everything went through smoothly. Would recommend to sellers in Poole area.
5/5
TrustpilotProfessional, polite and speedy
I sold a flat in Oxford through Martin & Co and had an excellent experience. The flat was marketed well, with good photos and a 3D tour, and sold within 7-10 days of listing. They were professional from start to finish with close communication throughout. They would promptly call to provide feedback on viewings and were impeccably polite in their dealings with me. My main point of contact was Conor from the Thame branch. I wish all estate agents are good as Conor. I fully recommend Martin & Co if you are looking to sell your property.
1/5
TrustpilotJust awful
My interactions with Martin & Co have been among some of the worst experiences I’ve had, not just with letting agents, but with other human beings. They really do not care about their tenants and make no secret of it. Do better.
1/5
TrustpilotThey couldn't care less as long as they get rent…
Terrible estate agents kept emailing me saying that they were getting my roof fixed along with other things but nobody ever showed up. It still going on over a year later. As long as the money is going in every month that is fine. They even tried to charge me for a call out for a broken fridge/freezer because the engineer couldn't find a fault, the item is still broken. Avoid a headache with these estate agents because if you have a problem when renting they really don't care.
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