4/5
allAgents"Have been looking after my..."
Have been looking after my apartment for a few years and Very happy with their professional service.Always willing to assist.
Trusted Agent profile · Birmingham
Verified
John Shepherd Birmingham reviews
★★★★★
1,792 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,792 reviews on four platforms, including 408 Google reviews rated 3.9.
408
Reviews on Google
This office
1
Reviews on Yell
This office
1,361
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
About John Shepherd Birmingham
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
allAgents4/5
TrustpilotMaisie is always very helpful.
Rating only, no written review.
5/5
TrustpilotGood, straightforward Experience
Good communication from Rickie throughout our application process, making it all very easy and straightforward.
5/5
GoogleProfessional and friendly team. Good communication and very responsive. Fees upfront and no hidden charges. Always helpful when in need. Highly recommend!
5/5
GoogleSmooth lettings process and great response times from our property manager Charlotte Ford since moving in
5/5
GoogleThanks for your help, Destinee! The apartment is great and we're enjoying it a lot here.
5/5
TrustpilotSales service excellence.
A professional and competent sales team and no up front charges etc.
5/5
TrustpilotAn efficient and professional service…
An efficient and professional service provided by Drew & Lily at the Harborne branch.Recommended!!!
5/5
TrustpilotCustomer service
Very happy with the customer service I received from Lauren, she was very accommodating and helpful!
5/5
GoogleGood and friendly service, I would recommend it to both new tenants and landlords.
5/5
TrustpilotMegan Johnson
Megan offered a good service with quick response and she’s always ready to help
5/5
GoogleVery helpful, friendly staff who do their best to accommodate clients in terms of visits, maintenance and questions - would recommend!
4/5
GoogleGreat service from Gita Patel at the Birmingham office. She sorted my maintenance issue swiftly and empathetically.
5/5
GoogleExcellent, efficient, friendly, prompt and proactive service from Lily. Can not recommend her highly enough. Thank you!
5/5
GoogleMaggie and Emilie are both approachable and excellent response times to email and communication. …
5/5
GoogleI found Lily & Drew to be extremely efficient and helpful in handling the letting of our Birmingham flat.
5/5
TrustpilotLilly Johnson
Lilly Johnson Lilly gave an excellent service. She helped whenever and wherever needed.
5/5
TrustpilotAbsolutely great and trustworthy estate…
Absolutely great and trustworthy estate agent.
1/5
TrustpilotFollow up issue on my earlier review
Hi Team,
Agent replied · 26 November 2025
Thank you for your duplicate review, no email was received the first time you claim or yesterday - please ensure you are spelling this correctly - lily.johnson@johnshepherd.com
5/5
TrustpilotEfficient and professional agent
The agent is really efficient and responsive. Prompt response.
4/5
TrustpilotQuick responses by
Agent replied · 14 November 2025
Thank you for your review of our services!
5/5
GoogleGreat costumer support while renting apartment. Recommended for foreigners just arriving in the UK.
4/5
GoogleGreat service from Lily and Drew in the Birmingham office. Made the letting process very straightforward.
5/5
Googlethank you for Megan，her is very friendly and very nice.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
