John Shepherd Birmingham reviews

★★★★★ 1/5

Trustpilot

Very bad experience

A very bad experience. I rented my apartment from the Birmingham office in January 20, 2023. I moved in and discovered the boiler and heating was not working. It took two weeks to get it fixed after reporting on the office channel and contacting the office several times. I had to stay in a hotel after paying for an apartment to protect my minors from catching a cold and cold related illnesses. A compensation was promised in the form of discount from my landlord but till date, I have not received a dime. All through my stay at the property, the heating in the house never worked properly, the rooms were infested with mould, even after using mould spray opening the windows regularly, mould was and is still a recurring issue in the apartment. I reported to my property manager, someone came and inspected the property. I was told it would be treated from its source and that was the last I heard about the mould. I got fed up with all of the issues with the apartment, I gave the company two months notice as stated in our letting agreements, followed the checkout procedures stated by my property managers Kai Roodney and Caitlin Lemon, did the cleaning with the company approved cleaning company and a report was sent. An email response and pictures was sent to me by my property manager Caitlin Lemon stating that the property was ok and was waiting for a partial contribution from the landlord. From August since I moved out till date, I have been waiting for a response after that email, I am yet to receive another email. I have called the office several times, emailed the property managers involved. I also copied Drew Sawdkins who was the letting manager that finalised our letting contract and was also the person who received my keys at check out. As we speak, I am yet to get an email response after sending several, my property manager and supervisor are yet to respond to any of my calls after promising to respond as they are always in a meeting or too busy to respond. I have had to wait for 10, 15, 20, 30 minutes and more to speak with them. The call logs can be checked if my calls have been returned. No email has been sent saying where we are and when my deposit will be refunded. I guess it’s because I am of ethnic minority that I am being treated this way. My advice to any intending tenant to rent a property from John Shepherd is a big NO, ABORT. Take your time and money elsewhere as they are not worth the trouble.

Ifeyinwa · 8 October 2024

★★★★★ 1/5

Google

Lilly Johnson was very helpful for years with renting my apartment. I dunnow what has happened since she left, but the latest tenant they proposed had a CCJ process and numerous other red flags. And they insisted it was fine! Something strange seems to be happening at JS and i would avoid them.

Matias · 13 March 2025

★★★★★ 1/5

Trustpilot

I don’t leave reviews very often but…

I don’t leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.

BRene · 4 October 2024

★★★★★ 5/5

Trustpilot

Kelvin Zakeyo helped me to clarify my…

Kelvin Zakeyo helped me to clarify my doubts very calm and cool. Conversation with him is damn good. Thanks

Mohammad · 23 June 2026

★★★★★ 5/5

Trustpilot

Moving house with John Shepherd was…

Moving house with John Shepherd was nice and seamless, they’re really good at what they do. I will recommend them anyday anytime.

Ridwan · 1 June 2026

★★★★★ 5/5

Trustpilot

Helpful estate agent

Kelvin Zakeyo helped with a smooth process. I had a lot of questions after the viewing as well which he answered quickly and helped me with the booking process. Thank you!

Nia · 24 March 2026

★★★★★ 1/5

Trustpilot

Poor

Poor, money grabbing company.

Rich · 29 September 2026

★★★★★ 5/5

Trustpilot

Lara soars done an amazing and…

Lara soars done an amazing and professional job . She helped me take my full deposit back.

Lucienne · 2 July 2026

★★★★★ 5/5

Trustpilot

I’m very satisfied with the service I…

I’m very satisfied with the service I received. The team was professional, responsive, and helpful whenever I had questions. The whole process, from moving in to moving out, was handled efficiently and clearly.

Maksimiljanius · 2 March 2026

★★★★★ 5/5

Trustpilot

A Non intrusive and polite inspection…

A Non intrusive and polite inspection team and the maintenance team too. Good experience with John Shepherd Estate Agents.

A · 17 June 2026

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service, I have been looking after the way I wish as they responded to all my requests.

Daniel · 16 June 2026

★★★★★ 5/5

Trustpilot

A really great experience with Catie

A really great experience with Catie, really responsive and friendly. She helped me with the whole process and was very supportive.

Faith · 1 June 2026

★★★★★ 5/5

Trustpilot

Awesome Experience w/Faye & Team

Faye and the whole team were incredibly helpful to my wife and me. We recently moved from the states and the Home Office was very behind getting our documents readied. No worries for John Shepherd, as they were diligent in the process and worked hard to obtain the necessary information online and over the phone. We asked a million questions and sent a thousand emails and they were nothing but kind. I will not hesitate to reach out in the future for any real estate needs.

Shane · 1 November 2023

★★★★★ 5/5

Trustpilot

We used John Shepherd Estate Agents to sell a premium home

We used John Shepherd Estate Agents to sell a premium property for us that had previously been marketed by a different agent.We found then to be extremely professional & diligent in their work and their comms to us as clients. In particular Harry, assisted by Lauren, was a pleasure to work with. He is polite, organised, professional & even tempered. It was not any easy sale process but Harry had good insight into how we could get the sale completed. He listened to our wishes & ideas, and he implemented then with respect. He never pressured us to reduce the price which is how most mediocre agents approach selling houses in a challenging market. Harry gives the profession of Estate Agent a very good name. I would have no reservations in using John Shepherd again in the future.

CCP · 1 November 2023

★★★★★ 5/5

Trustpilot

Absolutely perfect 👌 first class…

Mia Cornwall, Absolutely perfect 👌 first class service, very kind helpful and considerate.

Linda · 23 July 2026

★★★★★ 5/5

Trustpilot

I have been renting with John Shepherd…

I have been renting with John Shepherd for 5+ years in redditch and I have to say it has been so straight forward. Even to the point when myself and partner found another property to rent under the John shepherd agency we jumped at the opportunity.

Tom · 24 October 2025

★★★★★ 1/5

Google

Looking back, we should have listened to the other reviews that warned about this place. When it came to the end of our tenancy, the agency tried to charge us £220 for cleaning even though we left the property as clean as it was when we …

Naala · 14 October 2025

★★★★★ 1/5

Google

For 9 days, Simon, who was responsible for my case, told me that he could not reach the landlord. In the end, he said that the landlord refused me simply because I had just graduated from university. During this period, I had to stay in an …

Serhat · 14 October 2025

★★★★★ 5/5

Trustpilot

Kelvin is the best agent I’ve had

Kelvin has made this experience to much better for me, although he may be new, he is a natural at this. He just knows what he’s doing. He’s friendly and he tries his absolute hardest with the knowledge that he has to make the moving in process go effortlessly and efficiently.

Joshua · 2 September 2025

★★★★★ 5/5

Google

Great agency! I want to thank Elisha Robinson and Claire Redstone for her help during the all process.

Omid · 13 March 2025

★★★★★ 5/5

Trustpilot

Brilliant Service, help and advice

First time we have used John Shepherd to help rent our property after the last tenant left in December 2025. The team, Caitlin and Senka, were in touch with us throughout the whole process from taking pictures, advertising, arranging viewings and conducting them, to arranging the contracts and getting everything in place has been seamless for us. Excellent service and we thank them both very much.

Del · 7 February 2026

★★★★★ 1/5

Trustpilot

I would strongly advise anyone to avoid…

I would strongly advise anyone to avoid John Shepherd Lettings. Our experience has been a nightmare of poor communication, negligence, and total disregard for tenant health and safety.

Khaja · 27 March 2026

★★★★★ 5/5

Trustpilot

Highly recommend John Shepherd

Charlotte Milner was an absolute pleasure to work with during the process of renting my flat. She was incredibly responsive, making communication smooth and efficient. From start to finish, Charlotte made the entire process seamless and stress-free. I truly appreciated her attention to detail and quick follow-ups. Highly recommend John Shepherd for anyone looking to rent a property!

Shirin · 16 November 2024

★★★★★ 1/5

Trustpilot

Abysmal company

Abysmal company. They took over the management of my flat and it was terrible from start to finish. Draining and costly. I cannot understand how this company is still in business. In trade magazines their reputation is in the gutter and it's above what they deserve.

Bach · 16 October 2025