John Shepherd Birmingham reviews

★★★★★ 5/5

Google

We have been overwhelmed with how supportive JS has been in our first 7 days being in our new home. All issues have been sorted within hours or days. Yoko, our point of contact, is so organised and on it! Couldn't be happy being with JS after having lots of negative experiences with other agents.

Jenny · 26 September 2025

★★★★★ 1/5

Google

Absolutely rubbish as property managers! We have made several complaints about our property over the last 5 months and nothing as been done. Nobody responds to emails or calls. Please don’t make the mistake of using this estate agent

Dunjoyin · 7 October 2026

★★★★★ 5/5

Trustpilot

Vijay is the man

I had somewhat of an emergency and thankfully Vijay is very fast at returning emails and completed my requested task ahead of time which will make a huge difference for me. Best property manager so far in 6 years iv been a tennant.Thank you Vijay.

Tony · 18 April 2024

★★★★★ 1/5

Trustpilot

AVOID ABSOLUTELY HORRIFIC

Upon moving into this property as of DECEMBER 2022, the property was NOT cleaned upon my arrival and was in poor state. I actually had to purchase cleaning products to proceed with a deep cleaning of my own bedroom. Neither were the cupboards, stove, living area or any other shared kitchen facilities. So the notion that this flat was in good living condition is incorrect. I left the flat in a better condition than I found it in. The walls were already in poor condition upon my arrival also. They were discoloured and had fine cracks in them, evident as standard wear and tear, which is not tenant responsibility. I have inflicted no physical damage on any walls within my short stay at the accommodation. The floors were a huge thing I complained about upon moving into the property and they were ALSO in poor condition upon moving in. I also complained to this to the John shepherd, which was ignored. I was told that the landlord found it suitable and that I shouldn’t not have signed the tenancy agreement if I was not happy with the state of the walls and carpet, which I continue to STRESS, was in extremely poor condition before moving into the property which I unfortunately did not view before i signed the lease. The lights near my room have never worked and are built into the wall, I’m not sure how I am supposed to take responsibility for THAT as it was already poorly fitted BEFORE I moved into the property and I would not know how to change them. I never touched them. The state of the bathroom is of wear and tear, no physical damage inflicted in any such way. The bed, also in poor condition upon moving into the property. The flooring of the kitchen was always scuffed up and in poor condition prior to me moving in. I accept blame for one of the TWO living room chairs I met during my whole time at the tenancy (there were never 4). I weakened one leg as I used it to stand on top of the electricity box to reset the meter. But not to the amount I am being requested to pay for a singular chair. I’d like to see a receipt for the same chair, in order to replace, or paying for one at a reasonable price. I remind you I had been living there for six months only. Many of the problems the landlord is requesting me to fix were there BEFORE I moved in which is unnaceptable. I complained to my flatmate, as seen in the attached messages (same number can be found on the system) on my MOVE IN DATE on the poor quality of the house and he even offered to clean it as nobody in John shepherd had bothered to arrange a cleaning. Repost as my review was deleted and I will keep reposting and checking. Rajak Ali and the rest are horrifically negligent and cold

Jl · 12 February 2024

★★★★★ 5/5

Trustpilot

I have had a wonderful experience with…

I have had a wonderful experience with John shepherd especially with Lara soar the actual manager , she helped me with my deposit. Also she is very polite, kind and professional.

Lucienne · 20 April 2026

★★★★★ 5/5

Trustpilot

Lara SoarsWhite is amazing at answering…

Lara SoarsWhite is amazing at answering all my questions and reassuring me on anything I need! Amazing service all the time.

JC · 2 July 2026

★★★★★ 5/5

Trustpilot

Mel has been absolutely awesome

Mel has been absolutely awesome, super helpful and responsive with anything regarding maintenance etc

Holly · 6 July 2025

★★★★★ 5/5

Trustpilot

Great service

Made the entire process easy and stress free. Megan really helped us out during the process, making the application and move nice and simple. Would definitely recommend them as a trustworthy and helpful Estate Agent

Amman · 17 March 2026

★★★★★ 5/5

Trustpilot

Amazing service

Dealt with a lady called Abbie Clark Last week when I went in to branch I Would like. To say what a pleasure to speak to someone so confident and knowledgeable in there job Keep it up

Eric · 14 October 2026

★★★★★ 1/5

Trustpilot

I Don't recommend

Went through the whole painful process of renting an apartment through John Shepherd and goodlord and did everything that was required and paid the fees and got the keys to the flat and checked in today only to find so many small issues that has not been taken care of and so many things needs to be fixed even though they had all this time to take care of it and clean it probably!!**UPDATE**They came in and fixed what needed to be fixed also I want to mention that agent Meghan was helpful though out the process

Mo · 2 February 2024

★★★★★ 5/5

Trustpilot

Sort everything so I don’t have to worry

My property manager (Lara White) is always excellent and very responsive to my queries. They manage everything for me and quickly resolve my issues.

Alex · 5 June 2026

★★★★★ 5/5

Trustpilot

Burton Branch: Outstanding Service

Ref: Burton-upon-Trent team: As a landlord over 20 years experience with this team, they have been absolutely outstanding: I wouldn't use any other Letting Agency. Sam (Property Manager) her professionalism, efficiency and etiquette is explemary and cannot thank her enough for her support in resolving issues over the years. Would absolutely recommend to any potential Landlord or Tenant.

Greg · 10 August 2025

★★★★★ 5/5

Trustpilot

Been a contractor for several years…

Been a contractor for several years with the Birmingham branch amazing staff Christina brilliant at her job would highly recommend

Joe · 1 July 2026

★★★★★ 5/5

Trustpilot

Suzanne is always so helpful and quick…

Suzanne is always so helpful and quick at resolving any issues and helping us!

Courtney · 17 April 2026

★★★★★ 5/5

Trustpilot

Very supportive staff helped me move…

Very supportive staff helped me move when i needed a place in a hurry

Sairam · 10 August 2026

★★★★★ 5/5

Trustpilot

Monica was such a great help she…

Monica was such a great help she responded and fast and addressed the issue that I had and I appreciate her for that

Harlon · 30 January 2026

★★★★★ 5/5

Trustpilot

Great customer service

As a previous tennant really good estate agents, mia in particular was always helpful and friendly

Caleisse · 24 July 2026

★★★★★ 5/5

Google

Sophia was efficient and elegant. Honestly one of the best in the game

Aman · 28 June 2025

★★★★★ 5/5

Trustpilot

Our relationship manager

Our relationship manager, Tracy, has always provided a great service, and continues to do so.

Customer · 30 July 2026

★★★★★ 1/5

Trustpilot

I can’t never ask anyone to have…

I can’t never ask anyone to have anything to do with these guys. All they are interested in is to get the money out of you, customer service is shit.

Steve · 12 April 2026

★★★★★ 5/5

Google

Great service once again.

Paul · 9 October 2026

★★★★★ 5/5

Trustpilot

Megan & Gemma ensured a smooth process…

Megan & Gemma ensured a smooth process from viewing to letting and was in consistent communication with us throughout the entire process. Thank you so much!

RY · 7 May 2026

★★★★★ 1/5

Google

Lilly Johnson was very helpful for years with renting my apartment. I dunnow what has happened since she left, but the latest tenant they proposed had a CCJ process and numerous other red flags. And they insisted it was fine! Something strange seems to be happening at JS and i would avoid them.

Matias · 13 March 2025

★★★★★ 1/5

Trustpilot

Very bad experience

A very bad experience. I rented my apartment from the Birmingham office in January 20, 2023. I moved in and discovered the boiler and heating was not working. It took two weeks to get it fixed after reporting on the office channel and contacting the office several times. I had to stay in a hotel after paying for an apartment to protect my minors from catching a cold and cold related illnesses. A compensation was promised in the form of discount from my landlord but till date, I have not received a dime. All through my stay at the property, the heating in the house never worked properly, the rooms were infested with mould, even after using mould spray opening the windows regularly, mould was and is still a recurring issue in the apartment. I reported to my property manager, someone came and inspected the property. I was told it would be treated from its source and that was the last I heard about the mould. I got fed up with all of the issues with the apartment, I gave the company two months notice as stated in our letting agreements, followed the checkout procedures stated by my property managers Kai Roodney and Caitlin Lemon, did the cleaning with the company approved cleaning company and a report was sent. An email response and pictures was sent to me by my property manager Caitlin Lemon stating that the property was ok and was waiting for a partial contribution from the landlord. From August since I moved out till date, I have been waiting for a response after that email, I am yet to receive another email. I have called the office several times, emailed the property managers involved. I also copied Drew Sawdkins who was the letting manager that finalised our letting contract and was also the person who received my keys at check out. As we speak, I am yet to get an email response after sending several, my property manager and supervisor are yet to respond to any of my calls after promising to respond as they are always in a meeting or too busy to respond. I have had to wait for 10, 15, 20, 30 minutes and more to speak with them. The call logs can be checked if my calls have been returned. No email has been sent saying where we are and when my deposit will be refunded. I guess it’s because I am of ethnic minority that I am being treated this way. My advice to any intending tenant to rent a property from John Shepherd is a big NO, ABORT. Take your time and money elsewhere as they are not worth the trouble.

Ifeyinwa · 8 October 2024