Trusted Agent profile · Birmingham, West Midlands
★★★★★
173 reviews across 1 platform
169 Knightlow Road, Harborne, Birmingham, West Midlands, B17 8PY
Part of Hunters, see every office.
Hunters's office in Birmingham, West Midlands, at 169 Knightlow Road, is rated 4.7 out of 5 across 173 reviews on 1 platform, including 173 Google reviews rated 4.7.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleSale of my property in Harborne marketed by Hunter's has just completed.What originally appeared to be a quick and straightforward sale developed a few complications which were promptly and efficiently dealt with by the Hunter's team with a satisfactory conclusion. Thank you Jake,Rob and colleagues
Hi Rob, Thank you for the review! We are very pleased that we managed to get the sale over the line in the end. Best Wishes Hunters Harborne
5/5
GoogleRecently went through the process of renting a house through Hunters and it must have been the easiest and best experience I've had. The process was extremely speedy, streamlined and efficient. We viewed the house one Saturday, and exactly 2 weeks later we had the keys! All queries have been responded to quickly. Like many others I'm very skeptical when it comes to letting agencies and the landlords they serve, but Hunter's have really filled me with confidence in them. Special thanks to Sophie and Ellie for their efficiency and friendliness.
Thank you for great 5* review and we are glad you were happy with the process we have in place to help you move into your new rental property easy and stress-free. We hope you are settling in nicely!
5/5
GoogleThis is not the first time we dealt with Hunters but yet again we can't thank Andy and Jake enough for their approach and dedication in landing us to purchase a property. We have been looking to buy the correct property for about 18months, but with Jake's professionalism, focus and determination we've managed to secure one to the end, despite all challenges that 2020 has brought us. We are so grateful for their dedication and support from day one. I highly recommend them to our family and friends.PositiveResponsiveness, Professionalism
Hi Lily, Thank you for your lovely review! We are glad you are happy with the service we provided you whilst your brought your new property in in these unpredictable times! Best wishes for the future from Andy and the Team.
5/5
GoogleThanks to Emma and Jake for making the purchase so smooth. They were very helpful throughout and were very patient with our queries.
Thank you for your kind words about team, we are happy you had a smooth transaction and hope you are settling into your new home!
5/5
GoogleI first met Andy from Hunters (Harborne) in 2014 when he was the estate agent selling the house I bought. I found him honest, helpful and very knowledgable but not pushy. When it came to selling my house this year I knew exactly who I wanted as my estate agent! This time, Jake and Sophie were also part of the team with Andy, and all were absolutely exceptional. They were organised, responsive, always on time for viewings and immaculately presented - exactly the right impression needed. They were also very helpful in liaising between buyers and sellers solicitors to ensure a smooth process. Many thanks!
Hi Ashley, Thank you for your fabulous five star review of the service you have received from the sales team throughout the whole process. It was an absolute pleasure working with you and I am glad we have lived up to your expectations. We want to thank you again for choosing Hunters as your selling agent. We wish you and the family all the best in the future.
5/5
GoogleEmma was really helpful
Hi Adam, Thank you for your review and support!
5/5
GoogleThe team at Hunters Harborne were excellent - very professional but friendly, personable and always willing to help us. They made what seemed like a difficult journey that bit easier at all stages - explaining all steps, issues and always doing their best to facilitate proceedings or viewings. Nothing was too much trouble for them. A special mention to Andy and Jake at Hunters Harborne who were excellent. Fully recommend them & would use them in future to sell our house. N&A.
Thanks Neil, your kind words are very much appreciated. Hope your settling in well. Best Wishes
5/5
GoogleI brought a home few months back through Hunters Harbone. Due to Covid19 Pandamic the process had taken much longer then expeccted due to Banks withdrawn the products. However, the Hunters team were so supportive through out. I am extremely happy with the service and timely response they provided to me during the process. "I strongly recommend Hunters." Special Thanks to Jake & Team!! Thanks for all your support!! Wish you Good Luck!!
Hi Govind, Thank you for your great 5* review and we are glad we were able to assist you with your purchase during these difficult time. We hope you have settled in well with the family and if you need us in the future let us know.
5/5
GoogleOutstanding service from beginning to end! Hunters were there every step of the way and from the initial valuation appointment to completion of our sale and purchase, nothing was too much trouble. Special thanks to Andy and Jake for their fantastic, unwavering support and for solving any issues that arose professionally and politely. Their reassurance and proactive approach was brilliant. We can't recommend Hunters Harborne highly enough and wouldn't hesitate to recommend them. Thanks a million guys.
Hi Mel, Thanks for your kinds words we really appreciate them. I hope you have settled in well. Many Thanks
5/5
GoogleWe were delighted with the service provided by Jake and Emma. We found Hunters to be very easy to talk to, we were kept fully informed throughout the sale process and any queries we had were answered promptly. They were also proactive in chasing solicitors. Thank you Hunters.
Thank you for your fantastic feedback! We’re so pleased to hear our team provided such prompt, responsive, and polite service while selling your property. We are happy you had such a positive experience with us.
1/5
Google[I challenge Hunters to open their Google Reviews to photos, allowing people to share the reality. If there's nothing to hide, why keep it close?] I signed a tenancy agreement with Hunters, following a viewing conducted by their agent, Ellie , who assured me (both verbally and in writing) that the property would be thoroughly cleaned, and all mould issues addressed before my move-in. Before the move-in date, I sent additional emails stressing the importance of cleanliness and inquired if everything was in order. Ellie (TRUSTWORTHY?) once again reassured me that all was well and added that any issues encountered after moving in would be promptly resolved by the landlord. The reality, however, was appalling. Upon entering the property, I was met with dirt, dust, and mould everywhere. The bathroom, kitchen and fridge were in an utterly unhygienic state, with mould and grime covering surfaces. The sofa was filthy full of sand and hair, the bathtub drainage was blocked, and there was no hot water in the bathroom sink with extremely low water pressure. The floors were covered in dust, and the washing machine was filled with mould and sludge. Given the uninhabitable condition of the flat, I was forced to spend my first night in a hotel. When I raised these concerns with Hunters, reminding them of their prior assurances, I received nothing but a hollow apology! On the second day, when I attempted to use the washing machine, I discovered that the wastewater from the machine was coming out from the kitchen sink, utterly disgusting! Despite countless complaints and insisting that the property was unfit for habitation, Hunters’ only response was, ‘It’s a let-only property; we just facilitate the rental. WE KNOW AND TRUST THE LANDLORD.’ Eventually, the landlords agreed to terminate the tenancy and refund the rent, leading me to vacate the property immediately. Yet, this turned out to be a scam, the landlords kept the rent and have been ignoring my messages and emails for over two months. After a lot of emails, messages and calls, and a Trustpilot review, the landlord returned a portion of the rent. Throughout this ordeal, Hunters (from the agents, specially Ellie, to the director) did absolutely nothing to assist, and instead, they went silent and re-advertised the same property for rent!
Hi, I actually think that it is appalling that you have complained about this property, this landlord, this business and more importantly one individual who is totally innocent. I would ask you to look at the full facts and remove this attempt to justify your own actions form the reviews and I would urge anyone reading this to please read on for the full explanation. You actually threatened to put a review on public platforms back on June 6th, just after you received the keys, which probably tells me that you had an “agenda” as the landlord was dealing with the issues Firstly, we do not manage this property as we explained to you on many occasions and once you have moved in you have direct contact with the landlord. We do not and have not “passed the buck”, we have worked with this landlord on many occasions and never had a problem, as we also explained to you. I also know that the landlord responded to you immediately and sorted out all of your issues as listed below. You also have stated that the property was in such a terrible state that it begs the question why you actually stayed on for a further 20 days completely rent free having given permission to leave early by the landlord and more importantly paid no bills. We know that when you collected the keys that you stated that the property was not clean. We trust, having never had an issue with this landlord, that this would be clean, it certainly is not Ellie’s fault as we trust the landlord in good faith. The landlord apologised to you immediately and explained that her cleaner had let her down and she came round the same day to get everything cleaned. To say you had a “hollow apology” is incorrect you received a full apology from our office and myself personally and an explanation that the landlord was dealing with it, which she did. You mention other issues, which we quite rightly told you to speak to the landlord directly as she manages the property herself, but again we did not pass the buck, we also informed her of your complaints, effectively constantly communicating with you. As well as many emails from members of the team here, I personally have emailed you on around ten occasions, to say we were “silent” is completely untrue. You are right that when you left the property was remarketed, was let out almost immediately and we have had NO problems with the property since the move in. As for your tenancy, the landlord gave you permission to leave early, they did not have to contractually do this and they could have charged you fully for the re-let charges. especially as they had solved the issues. All cleaning was done and on the first day the landlord went to the property to clean. The blocked pipe was dealt with by a plumber immediately and having no hot water was simply solved pulling the cord for on. As mentioned, you stayed for 20 days, once we were given instruction we returned your deposit immediately. My understanding is that your rent was returned by the landlord, minus £282 - £43 for electricity used, £10 for water used, £86.80 for the council tax whilst living at the property and £142.20 for reduced rent for the extra 9 days that you stayed having said that you were leaving. To repeat, no further work was done to the property, and it let out almost immediately with no ongoing issues. I would prefer that you look at the full facts and remove this derogatory barb aimed at ruining a small business’ reputation and especially the comments made towards an individual who has done nothing wrong. Andy Thomas Director
5/5
GoogleDean, Andy and the Harborne team are all about the customer, from the initial taking of photographs and measuring right through to completion. My journey with Dean and the team was a long and arduous one (due to my lease extension being a condition of sale) but throughout the 6 month timescales it took to complete nothing was too much trouble. It did't matter that my knowledge of the market place was rusty due to being in the same property for 15 years they were all behind me, it was very stressful at times with first time buyers two lots of solicitors all wanting bits and bobs of information coupled with a managing agent that were slower than slow, but the team demonstrated an air of calmness together with a can do attitude and always the ultimate professionals in their field... I cannot thank Dean, Andy and team enough for their dedicated and unfaltering support throughout. Highly recommended, peace of mind is critical when moving property and Hunters in Harborne go over and above on a daily basis.. Thank you so much Iain
Iain, thank you so much for your kind words. It was an absolute pleasure assisting you with the sale of your property and we wish you much happiness in your new home! All the best, Hunters, Harborne
5/5
GoogleHunters have been brilliant throughout the process of us buying our first home. Emma especially was amazing; really helpful and all communication was clear. From viewing the house right through to completion, everything was handled professionally and smoothly. Thank you so much for your help!
Thank you for your wonderful feedback! We’re delighted to hear Emma provided such helpful, responsive, and friendly service, making the process smooth and stress-free for you. We wish you all the best in your new home.
5/5
GoogleSold my first ever house with Hunters, Harborne, having lived here for over 30 years. Jake came and valued the house and explained the process, he was very professional, contactable and kept his appointments. We agreed a value and it was on the market in a week. Rob did the viewing side and we went with block viewing as advised and left it with them. Sold in 5 day's! Absolutely brilliant team, they know there stuff and if you use there expertise you won't go wrong. You hear a lot of negative stuff about estate agents and we were cautious before picking Hunters. Went by there sale right ups and approachability. Trust them with your sale, you will not regret it, i would recommend them to anyone.
Hi Spencer, Thankyou for the lovely review. We are happy to see how pleased you have been with our services so far. Best Wishes Hunters Harborne
5/5
GoogleExceptionally amazing estate agents in Harborne. Very professional and always willing to help and give an extremely honest and sensible advise. I have dealt with them on both the rentals and sales side of their practice, and the whole team is really fantastic - especially Jake, Andy, Caroline & Beth...basically everyone that I have dealt with! Thank you again!
Hi Tamer Thank you for the kind review and lovely feedback. I hope your purchase is going through nice and smoothly for you. Best Wishes Jake Hunters Harborne
5/5
GoogleHunters has very recently deal with the adquisition of our property and the profesionalism and diligence on dealing with requests, wiling to support and approchability of the team is simply outstanding. I doubt you will find something similar around Harborne.
5/5
GoogleI and my husband had a great experience with hunters Harborne when we got our apartment, the whole process was swift and professional. Thank you Team.
Thank you for your kind review. Best Wishes
5/5
GoogleWe just completed the purchase of a property and were looked after extremely well by Sophie the sales manager, any queries raised were looked into and resolved right away and Sophie went above and beyond the call of duty to assist us. Would certainly use Hunters again!
Hi Benjamin, Thank you for your review and kind feedback, we wish you all the best with your new property. Best Wishes Jake
5/5
GoogleI can wholeheartedly recommend Jake and the team at Hunters for selling a house. Jake listened carefully, took my personal situation into account, helped with difficult decisions, and went above and beyond what I imagined an agent would do. The team were always happy to help, and the fixed fee seems extremely reasonable for the amount of time and effort they put in. Thanks Hunters!
Thanks for the kind review Lucy we really appreciate it! Best of luck for the future and let us know if you ever need anything.
5/5
GoogleThe whole service was outstanding. Bethany was an excellent communicator, friendly and professional. She answered all my questions, responded to my emails and phone calls promptly. I will not hesitate to use Hunter's service again if the need arise. Thanks Bethany for all the hard work. It was pleasure dealing with you.
Hi Safa, Thank you for the lovely review, we hope you are settling well in your new home. Kind Regards Jake Hunters Harborne
5/5
GoogleI bought a house through Hunters. It was straightforward to work with them, and they did an excellent job of representing both my and the seller's interests.
Thank you for your wonderful feedback! We’re delighted to hear the team provided excellent communication and professionalism during your purchase. We’ll be sure to pass on your kind words to them. Wishing you all the best in your new home!
5/5
GoogleI have been with Hunters Harborne for 13 years. They sold me the house, helped me rent it out, managed it for a number of years, gave me lots of excellent recommendations for local trades people and then helped me sell it for a great price. Excellent service and a wonderful honest team - I strongly recommend! Thanks all
Thank you for your kind words, it has been great working with you over the years. Thank you again for trusting in Hunters to manage and sell your investment property.
5/5
GoogleI had 3 local agents to help sell my buy to let property and I received a very professional and personable service from Hunters Harborne, special mention to Jake and Sophie, they were always available at the other end of the phone for any queries or questions I had. Thank you so much for everything.PositiveResponsiveness, Quality, Professionalism
Hi Mike, Thank you for your great 5* review based on the service you have received from us. We appreciate your kind words and would like to thank you again for choosing Hunters Harborne to sell your property.
5/5
GoogleHad superb service from Hunters when selling a property recently. Wouldn't hesitate to use them again. Really lovely people, great team, fantastic communication. Couldn't ask for more. Thank you Andy, Jake and Sophie.
Hi Sudge, Thank you for your lovely review, we wish you and the family all the best for the future. Best Wishes Jake
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Birmingham office has 173 reviews across 1 platform: 173 on Google.
Hunters Birmingham is rated 4.7 out of 5 across all 173 reviews, and 4.7 out of 5 on Google from 173 reviews.
Hunters Birmingham, 169 Knightlow Road, Harborne, Birmingham, West Midlands, B17 8PY.
