Trusted Agent profile · Birmingham
★★★★★
711 reviews across 2 platforms
110 Station Road, Harborne, Birmingham, B17 9LS, B17 9LS
Hunters's office in Birmingham, at 110 Station Road, is rated 2.8 out of 5 across 711 reviews on two platforms, including 155 Google reviews rated 4.7.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotHunters Estate Agent review
Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.
5/5
GoogleWe chose to market our property with Hunters after our sale with another agency fell through. Hunters also managed our purchase. They were honest and professional throughout the process , prompt in responding to any enquiries and very proactive in ensuring that everything went through smoothly and quickly. They did an excellent job of managing the entire chain of properties, liaising with the other agents involved and were in close contact with our solicitors to limit any work we had to do. We truly believe that they got us the best price for our sale. We would thoroughly recommend their services. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Hi Rachel, thank you for your kind words and your 5* review of our service. It has been a pleasure assisting you and the family in both your sale and your purchase and we are delighted to know you were happy with both property transactions. We wish you all the best in your new house!
5/5
GoogleI approached Hunters after listing my property with another well known agent in Harborne for approx 8 months. From the outset, Hunters were incredibly helpful and honest in particular on how best to market the property. Taking their advice on board, I had 8 viewings booked in within the first 24- 48 hours and then had 4 good solid offers on the table within a matter of days since going live. From instruction to completion, Hunters helped to manage the process and were super helpful throughout. They provided expert advice and always came back to me with responses to any queries I had which showed they cared. I’m so pleased I moved over to Hunters (I wish I’d done it sooner) and I’m really happy with the outcome. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Hi Jas, thank you for the lovely review it means a lot to Hunters Harborne and the team. We are pleased we have lived up to your expectations having previously been let down by another agent in the area and we are very happy you trusted in us to get the job done. It has been a pleasure working with you and wish you all the best in your new endeavours.
5/5
GoogleI picked Hunters because they promised to provide a great service not only before but also after a sale was agreed. That’s exactly what they did! Jake at Hunters provided a fantastic service, was always helpful, knowledgeable, proactive and available and he made sure our sale went through despite some stressful issues arising. I can’t rate Hunters highly enough, they are knowledgeable, professional and responsive and I would recommend them to anyone looking to sell their house.PositiveResponsiveness, Quality, Professionalism, Value
Hi Grant, Thank you so much for your kind words and your fantastic 5* review that does mean a lot to us that the service we provided you has met your expectations. We wish you and the family all the best in your new home! If you ever need us again in the future you know where we are.
5/5
GoogleFrom the very beginning we were impressed by the team at Hunters. We first met Jake who was very professional, understanding and we felt assured they were working as safe as possible during the pandemic. They were always on the end of the phone and responded quickly to emails. The viewings were organised well and with prompt feedback. We spoke mainly to Jake, Sophie and Andy but all of the team were knowledgeable and efficient. They really helped guide us through out first house sale. Would thoroughly recommend.PositiveResponsiveness, Professionalism
Hi Lorna, thank you for your fabulous 5* review. We are very happy to have lived up to your expectations and you are happy with how we have handled the sale of your property from start to finish. We want to thank you again for trusting in Hunters to sell your house! If you need anything else in the future, you know where we are!
1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
5/5
GoogleHi all I would just like to share my dealings with Hunters.from the moment I got Hunters involved I was so impressed in what they offered and delivered from the time jake came to measure up to the completion of the sale with Bethany there attention to detail was so professionally done .it's not every day you sell a house but if you ever need to please contact Hunters Harborne regards paulPositiveProfessionalism
Hi Paul, Thank you for your review. Best wishes for the future
1/5
TrustpilotTook a day off work for a confirmed…
Took a day off work for a confirmed viewing, turned up, and was told they couldn’t show me round because they “didn’t have the keys.” You couldn’t make it up. Utterly shambolic, a complete waste of time and money. Shows a total lack of respect for people’s schedules.
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
5/5
TrustpilotThe sale of our mum’s house by Hunters estate agents
Hunters have just sold my mum’s house and the whole experience from start to finish went so smoothly. James cane and valued the property and he was very kind and professional. Rebecca who handled the sale was brilliant! She was always in communication with my sister and I and kept us informed at every step of the way. She was always quick to answer any queries we had and was very prompt in resolving them. The other staff were also very kind and professional and really supported us in what has been a very emotional journey. Thank you all so much! 😃❤️
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
5/5
GoogleHunters helped us sell our house recently and it was nothing but a positive experience - even in lockdown! It started by speaking to Jake to get some advice on value vs extending and they supported us all through the process. Sophie and the office team were always available for any question or query and while moving house can be a stressful process, the Hunters team made it that little be easier. Would recommend for any sale in Harborne.
Hi Simon, Thank you for your great review of our office. It was a great pleasure to sell your property and I am glad we lived up to your expectations. We hope you have settled in well into your new home and we want to thank for choosing Hunters to sell with.
5/5
GoogleHunters recently sold my elderly parents house in Selly Park, which was quite challenging in the current market. We were very happy with their service and attitude - arranging and conducting all the viewings, handling the negotiations, helping to arrange and supporting some extra surveys needed, all done professionally and sensitively to my parents situation and needs. Highly recommended!
Hi Ed, Thank you for your review, we are glad we lived up to your expectations and you were happy with the service offered by Jake and the team. We wish you and your parents all the best.
5/5
GoogleGreat Estate Agent. Was with us until the very end and that includes unexpected pitfalls in banking transaction and associated delays. Both Andy and Jake were consistent comforting presence with flawless professionalism. Very strongly recommended.
Thanks for the 5* rating Amit, i hope youhave settled well in your new home. Best Wishes
5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
2/5
GoogleLettings lady I spoke to came across as slightly abrupt and a ‘don’t care attitude’
Hi Liz, Thank you for your email we have spoken to the girls in our office to ensure our friendly approachable manner is carried across over the phone as well.
5/5
GoogleAlways found Hunters professional throughout a lengthy and complicated sale.
Hi Jason, thank you for your kind words and glad we were able to assist you. All the best
1/5
GoogleI can't find the words to express my deep disappointment and dissatisfaction for Hunters estate services. I had arranged to rent an apartment, have paid the deposit 5weeks ago and was told to wait for the tenancy agreement documents. Despite being reassured by Ellie that everything is alright I found out two days ago, after multiple emails and calls,in which they wouldn't respond or would not provide any information, that the apartment is no longer available for letting. Very unprofessional and rude attitude, not even bother to apologise or send me a confirmation email of the cancellation. Still haven't got the refund of the deposit although they've cancelled my letting a week ago without contacting me: no email, no calls,no post,no messages on mailbox. Something really dodgy is probably happening here,requiring legal action. I could only suggest you to stay away from this estate agency.NegativeResponsiveness, Quality, Professionalism, Value
Hi Maria, We are really sorry to see your dissatisfaction in relation to the property in question. Unfortunately as we mentioned the landlord had a personal emergency come up and needed to use the property for one of his family members which is something completely out of our control. As soon as this was brought to our attention we emailed you from the original email address provided and immediately offered you some alternative options to try and resolve that for you, unfortunately at this point you were using more than one email address which may have caused the miscommunication. The deposit was returned to you in full which I assume you have received since. If you want to speak to us further and clarify any issues you feel you may have we would be more than happy to discuss this with you in the office with Andy the Director. Best Wishes
5/5
GoogleWe used Hunters Harborne first as a letting agent when we moved aboard for 5 years and had a extremely positive experience, they looked after or property and kept us informed about any issues and arranged for repairs end, we could not have been happier with their service. When we decided to sell our house we used them again and were equally delighted with their service, we would happily recommend them to anyone either letting or selling a property.PositiveResponsiveness, Quality, Professionalism, Value
Hi Joan, thank you for your kind words and your 5* review, it has been a pleasure working with you over the last 5 years and we wish you all the best in the future! If you need anything else from us let us know. Many thanks
5/5
GoogleAfter two disastrous attempts of selling the house with two local estate agents, Hunters stepped in and secured a sale, overseeing it throughout the sale process from start to finish, taking the pressure off and saved the day. Andy and Jake are thoroughly professional in their approach and kept us informed at all stages through to completion, liaising with solicitors on our behalf. Unlike our experience of other unprofessional estate agents who lost interest as soon as they secured a sale and left us frustratingly in the dark, Hunters in Harborne have the personal touch and have a proven track record with my family and I, having sold 4 houses for us in the past 5 years effortlessly. We can highly recommend them.
Hi Yvonne, Thanks for the lovely review and it was a pleasure to get the property sale resolved for you. If you need anything in the future be sure to let us know. Best Wishes
1/5
TrustpilotEnquired about a property
Enquired about a property. Travelled a round trip of 10 hours to view said property.
2/5
TrustpilotAn unfortunate attitude from Hunters
My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.
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