5/5
TrustpilotWe had the agent Beth Allan
We had the agent Beth Allan. She was so lovely and helped with our move. Very helpful and made everything less stressful. Any enquires I had she was always there to help!
Trusted Agent profile · Birmingham
Hunters Birmingham reviews
★★★★★
707 reviews across 2 platforms
110, Station Road, Harborne, Birmingham, B17 9LS
Hunters's office in Birmingham, at 110, is rated 2.8 out of 5 across 707 reviews on two platforms, including 161 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
Awards
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleJake, Andy, Sophie and Bethany were fantastic throughout and their assistance with viewings and contract progression was superb.
Agent replied · 11 June 2024
Hi Emily, thank you for your 5* review. We appreciate the time you have taken to write us a review during your house move. We are happy we were able to deliver our award winning service to you and we hope you are settling in well into your new home.
1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
5/5
TrustpilotHunters Estate Agent review
Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.
5/5
GoogleAlways found Hunters professional throughout a lengthy and complicated sale.
Agent replied · 28 December 2025
Hi Jason, thank you for your kind words and glad we were able to assist you. All the best
1/5
TrustpilotTook a day off work for a confirmed…
Took a day off work for a confirmed viewing, turned up, and was told they couldn’t show me round because they “didn’t have the keys.” You couldn’t make it up. Utterly shambolic, a complete waste of time and money. Shows a total lack of respect for people’s schedules.
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
5/5
TrustpilotThe sale of our mum’s house by Hunters estate agents
Hunters have just sold my mum’s house and the whole experience from start to finish went so smoothly. James cane and valued the property and he was very kind and professional. Rebecca who handled the sale was brilliant! She was always in communication with my sister and I and kept us informed at every step of the way. She was always quick to answer any queries we had and was very prompt in resolving them. The other staff were also very kind and professional and really supported us in what has been a very emotional journey. Thank you all so much! 😃❤️
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
5/5
GoogleI picked Hunters because they promised to provide a great service not only before but also after a sale was agreed. That’s exactly what they did! Jake at Hunters provided a fantastic service, was always helpful, knowledgeable, proactive and available and he made sure our sale went through despite some stressful issues arising. I can’t rate Hunters highly enough, they are knowledgeable, professional and responsive and I would recommend them to anyone looking to sell their house.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 13 June 2024
Hi Grant, Thank you so much for your kind words and your fantastic 5* review that does mean a lot to us that the service we provided you has met your expectations. We wish you and the family all the best in your new home! If you ever need us again in the future you know where we are.
1/5
GoogleI can't find the words to express my deep disappointment and dissatisfaction for Hunters estate services. I had arranged to rent an apartment, have paid the deposit 5weeks ago and was told to wait for the tenancy agreement documents. Despite being reassured by Ellie that everything is alright I found out two days ago, after multiple emails and calls,in which they wouldn't respond or would not provide any information, that the apartment is no longer available for letting. Very unprofessional and rude attitude, not even bother to apologise or send me a confirmation email of the cancellation. Still haven't got the refund of the deposit although they've cancelled my letting a week ago without contacting me: no email, no calls,no post,no messages on mailbox. Something really dodgy is probably happening here,requiring legal action. I could only suggest you to stay away from this estate agency.NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Hi Maria, We are really sorry to see your dissatisfaction in relation to the property in question. Unfortunately as we mentioned the landlord had a personal emergency come up and needed to use the property for one of his family members which is something completely out of our control. As soon as this was brought to our attention we emailed you from the original email address provided and immediately offered you some alternative options to try and resolve that for you, unfortunately at this point you were using more than one email address which may have caused the miscommunication. The deposit was returned to you in full which I assume you have received since. If you want to speak to us further and clarify any issues you feel you may have we would be more than happy to discuss this with you in the office with Andy the Director. Best Wishes
5/5
GoogleWe chose to market our property with Hunters after our sale with another agency fell through. Hunters also managed our purchase. They were honest and professional throughout the process , prompt in responding to any enquiries and very proactive in ensuring that everything went through smoothly and quickly. They did an excellent job of managing the entire chain of properties, liaising with the other agents involved and were in close contact with our solicitors to limit any work we had to do. We truly believe that they got us the best price for our sale. We would thoroughly recommend their services. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Hi Rachel, thank you for your kind words and your 5* review of our service. It has been a pleasure assisting you and the family in both your sale and your purchase and we are delighted to know you were happy with both property transactions. We wish you all the best in your new house!
1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
2/5
GoogleLettings lady I spoke to came across as slightly abrupt and a ‘don’t care attitude’
Agent replied · 16 April 2026
Hi Liz, Thank you for your email we have spoken to the girls in our office to ensure our friendly approachable manner is carried across over the phone as well.
1/5
TrustpilotEnquired about a property
Enquired about a property. Travelled a round trip of 10 hours to view said property.
2/5
TrustpilotAn unfortunate attitude from Hunters
My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.
1/5
TrustpilotDishonest and unprofessional
We drove over 250 miles to view a house listed for let @ £900. We said we like it and were happy to proceed, after all similar properties down south cost £1000 a month….We were absolutely shocked when they got back to us, offering us the house for £1000 because they knew we could afford it… we were aghast! I have never ever encountered such skullduggery and dishonesty…. Of course we declined… how can one deal with such a dishonest estate agent as these!
5/5
GoogleThis is the best estate agency to work with. Found myself a nice home because of the professional and unbiased attitude of the agent that facilitated the visit. He listened to me carefully, provided expert advice and went the extra mile in making the landlord consider us as tenants. Communication was efficient and to the point, no question remained unanswered, all my queries were presented to the landlord and this led quickly to a no-hassle 24 month contract. Compared to other agencies that went from not showing up for viewings to turning hostile when being told that there are going to be pets, Hunters is doing exemplary work. Can't recommend them enough!
Agent replied · 11 June 2024
Hi Alexandru, thanks for your review we hope your enjoying your new home. Best Wishes
5/5
TrustpilotVery helpful and patient.
Very helpful, kind and considerate.We have just moved into our new home after lots of ups and downs which started with the Covid lockdown. Without going into detail we had a lot of problems with our respective buyers and sellers. Hunters at Pocklington were so supportive, patient and understanding and were with us at every step. I have no hesitation in recommending them.
5/5
GoogleHunters recently sold my elderly parents house in Selly Park, which was quite challenging in the current market. We were very happy with their service and attitude - arranging and conducting all the viewings, handling the negotiations, helping to arrange and supporting some extra surveys needed, all done professionally and sensitively to my parents situation and needs. Highly recommended!
Agent replied · 11 June 2024
Hi Ed, Thank you for your review, we are glad we lived up to your expectations and you were happy with the service offered by Jake and the team. We wish you and your parents all the best.
5/5
GoogleAndy and his team provided us with excellent service and, in particular, Sophie's communication was invaluable throughout the process. We would highly recommend them.PositiveResponsiveness, Quality, Professionalism
Agent replied · 11 June 2024
Hi Ann, thank you for your great 5* review and trusting in Hunters to sell your property! We pride ourselves on good customer service and communication and are very happy to know you felt this way throughout the whole sales process. We wish you all the best in your new home!
1/5
TrustpilotHunters Horncastle:
Hunters Horncastle:If you are looking for an EA who keeps you updated and informed then I would NOT use Hunters, if you want the privilege of paying for doing your own work then by all means use this EA, also if you want to feel as though the EA is acting on behalf of the buyer instead of the seller… this is the one for you!!! They say the right things to get the initial business and then offer bad advise and never any follow up or conversations about the state of the market during contract period, even when requested. Also emails and WA messages were ignored. Worst Estate Agent I’ve ever used. It seems that Katherine (who did the viewings) and Susan (admin) seem to hold them just above water and do all the donkey work. Just my honest opinion!! Would have given zero rating if possible
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Hunters Birmingham
How many reviews does Hunters Birmingham have?
Hunters's Birmingham office has 707 reviews across two platforms: 161 on Google, 546 on Trustpilot (across the whole business).
What is Hunters Birmingham's rating?
Hunters Birmingham is rated 2.8 out of 5 across all 707 reviews, and 4.7 out of 5 on Google from 161 reviews.
Has Hunters won any awards?
Yes. In The Trusted Agent 2026 awards: Hunters, Birmingham won Trusted Agent; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold.
Where is Hunters's Birmingham office?
Hunters Birmingham, 110, Station Road, Harborne, Birmingham, B17 9LS.
