Hunters reviews

★★★★★ 1/5

Google

My experience with Hunter Harbour has been an absolute disgrace. They claimed that my reference had failed; however, this was not the case. The issue arose due to a failure in their online system. Despite this, they attempted to hide behind a generic response stating that they “cannot provide any further information,” rather than addressing the actual problem. I took a civilised and reasonable approach and explained that I had evidence showing all required documentation had been uploaded correctly. Unfortunately, they responded with the exact same wording repeatedly, simply rephrased, as though that would change the situation. I then made it clear that I would allow reasonable time for my deposit to be returned, as the failure was clearly on their end. Despite this, they continued to repeat the same position and retained the funds unnecessarily. This behaviour causes significant financial loss to applicants while disproportionately benefiting the company by holding funds for extended periods. It places people in extremely vulnerable situations, forcing them to take out additional funds just to survive and, in some cases, putting them at risk of homelessness. As a result of the financial losses I have incurred, I am now having to pursue legal action. I do not write reviews lightly, but I feel it is important to share this experience to prevent others from being placed in a similar position.

Sherelle · 7 January 2026

★★★★★ 5/5

Google

I started the process of buying my first house with Hunters earlier this year, and finally collected the keys yesterday. As a first time buyer, there's lots of information to get your head around and knowing how to act when can be a challenge, especially if you're like me doing it alone. With Hunter's I always felt heard, supported and respected regardless of the questions I had and the bumps along the way. Massive thanks to Andy, Emma and Jake for their attentiveness over this process.

Alice · 29 October 2025

★★★★★ 5/5

Trustpilot

Excellent experience with Hunters

We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.

Joe · 8 June 2026

★★★★★ 1/5

Trustpilot

One of my worst experience buying a house from hunters

One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced

HQ · 24 February 2026

★★★★★ 5/5

Google

Emma is a very nice staff. Throughout the entire process, she followed up on all information in a timely manner and responded promptly to every message. Our communication with the seller was smooth as well. Overall, using Hunter for our home purchase was a very positive experience. Thank you to Emma and her team.

Fengzhi · 28 November 2025

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Google

I would like to say that Hunters have offered my mother wonderful service and made house selling as stress free as possible considering the extensive complications of this process. The office staff, Jake, Mary and Andy were marvellous to work with. I cannot fault their attentiveness, straightforward approach and kindness. I would recommend this firm to anyone selling locally. I have even asked them to sell my house in the future. They are a real gem of a family run business. Something that is uncommon nowadays.

Katherine · 31 December 2025

★★★★★ 5/5

Google

Using Hunters Estate Agent has been a stress free experience for me. The purchasing of my beautiful new home has been dealt with by a professional, efficient, and friendly staff team at all times. Each member of the team has been familiar with my purchase which is helpful during holiday periods, etc. I would like to thank the staff team for ensuring that I purchased the house of my dreams. With much appreciation. I highly recommend Hunters Estate Agent.

Jayne · 26 June 2024

★★★★★ 5/5

Trustpilot

Excellant service

Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.

Barbara · 1 June 2026

★★★★★ 5/5

Trustpilot

Wish I could give more stars

Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟

Sally.littlehotmail.co.uk · 4 September 2025

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 5/5

Google

I’ve recently sold my house through Hunters and was incredibly impressed from the outset. Contact was maintained throughout the process, enquiries were followed up immediately and regular updates were given. Jake and Bethany did everything they could to make what can be a very stressful time, run as smoothly as possible. Thank you to the team for seeing my house sale through to completion. I would highly recommend and will definitely use Hunters again if I come to sell in the future.

Claire · 10 June 2023

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 2/5

Trustpilot

Disappointed

Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.

P · 7 May 2026

★★★★★ 1/5

Trustpilot

Avoid with all cost!

Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack

LEWIS · 11 April 2026

★★★★★ 1/5

Trustpilot

"Avoid Hunters Property Management

"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.

Onkar · 19 November 2024

★★★★★ 5/5

Google

Upon meeting Jake from Hunters, I found him to be clear and fair. We chose Hunters in Edgbaston based on this first impression and having heard reliable recommendations. We were not disappointed. From preparing the house through to viewings through to all correspondence, we are guided rightfully and reassured where needed. When Jake was away from his desk, our questions were promptly responded by colleagues in the office. Hunters worked well with our solicitor and communicated wonderfully with our buyers on our behalf. Our house was sold within days and the whole process was prompt and very professional. Their winning attribute lies in their ability to respond fast with clarity and reassurance. I would greatly recommend Hunters and in particular Jake. Thank you Hunters for helping us with a swift sale and for making the whole process pleasing.PositiveResponsiveness, Professionalism

S · 10 June 2022

★★★★★ 5/5

Google

I am very lucky to have bought my house through Hunters harborne. They were very responsive and made the entire process easier from the viewing of the house to completion. Andy and Jake and the wonderful Sophie are a splendid team. They kept me informed every step of the way and they interfaced with the solicitors quite often when they were hard to get to. The mortgage adviser they recommended was very proactive and helped us choose the best mortgage for us. When we changed the duration of mortgage from 5yrs to 2years, they fixed it quite effortlessly. Well done to Mike, Jack and Geraldine. I would recommend hunters to anyone looking to rent, buy or sell a property. There were very fantastic.PositiveResponsiveness, Quality, Professionalism, Value

Gechy · 10 June 2022

★★★★★ 5/5

Trustpilot

Thank you Jasmine

Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.

Asha · 2 February 2026

★★★★★ 1/5

Trustpilot

lettings fees are very high

For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.

'Tarig · 9 July 2026

★★★★★ 5/5

Google

Excellent service. Took the buyers into account and made sure they also got a good service. Managed to facilitate viewings whenever we needed and ensured a smooth process throughout. Thank you to Emma and Jake for your service.

Vinay · 3 January 2025