Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
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1/5
GoogleHad a viewing recently with House Hunt... First of all I had to wait like 30 mins before I went on the viewing because they did not have the keys as the landlord apparently had them but was in London... 30 mins later they had the keys.... how the heck does the keys travel from London to Birmingham in 30 mins... During the viewing, all the houses we went too had mould and damp. IT WAS DISGUSTING!! When we asked the tenants how you could live in such a state they told us that they have been asking for it to be fixed since the start of their tenancy but House Hunt & the landlord has done nothing to fix it... All the reviews you see are all fake... BE WARE ALL STUDENTS DO NOT GO HERE!!!
In response to your reply:
First of all this proves that this company is not organised as I came in to the office with a viewing booked in & somehow my name was not in "their system" For a company telling me that my review is not real, you are completely wrong. This is a real review where a real viewing took place. Just to be sure the guy we had the viewing with was with the guy at the front desk. Sh*t company! DO NOT GO HERE!!!!!
George Β· 22 June 2019
Agent replied Β· 20 June 2024
Hi George,
Thank you for your review. We are trying to locate your name on our booking portal but unfortunately cannot discover anything with your name. There have also been no viewings recently whereby we have had key related issues, therefore im afraid we can only presume this review is not genuine.
We would appreciate if you could kindly get in touch with us directly at info@househuntltd.co.uk so we can investigate further if you wish.
Thanking you in advance.
Kind Regards. House Hunt Ltd
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1/5
GoogleSo many of these 5 star reviews are fake. This company/their landlords take students for a ride. The pictures online are completely different to the real thing, do not be fooled. We viewed in summer and were told some of the concerns we raised would be sorted by the time we moved in (naive yes) so we put our deposits down and secured the house. 8 months on and so many issues. Everything in the house is a botch job. They do not care about their tenants health and safety. AVOID
P Β· 22 June 2019
Agent replied Β· 20 June 2024
Hi pJ,
We have tried to search our records to locate any file that match what you have proposed. Unfortunately we do not hold any record of with your initials on any property with us - nor do we have any property on our management records that currently contain issues which you have stipulated.
Please feel free to get in touch with us at info@househuntltd.co.uk so that we can clarify your current situation as we understand it may not be related directly to ourselves.
Kind Regards, House Hunt Ltd
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5/5
YellGod Bless House Hunt
Very approachable and kind team. Relaxed atmosphere, no pressure or rush. We wanted a house with 4 ensuites, but they had advised they were all out of stock so we made do with 3 bathrooms between the 4 of us which is quite rare I believe in Selly Oak. Manager Adnan is the best for getting a good deal. Would recommend to my peers! God bless.
TimO-34 Β· 12 November 2017
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5/5
TrustpilotSigned a house with House Huntβ¦
Signed a house with House Hunt commencing July 1st 2018. Due to medical reasons I was no longer able to continue with my contract or my studies in Birmingham. House Hunt have been very helpful and understanding. I have managed to find a replacement and House Hunt have dealt with the rest. Process has been very smooth and easy. Majid has been renarkable π€
Rupert Β· 31 March 2018
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5/5
GoogleAjay and Hussain was very helpful. I recommend house hunt to those who are looking for accommodation near Selly Oak
Aswathi Β· 29 July 2024
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5/5
GoogleVery professional company, Ajay was great from start to end. If I had any queries he was always on hand to help. Great company to work with. I highly recommend them to every student looking for a property.
Seema Β· 21 June 2023
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5/5
GoogleReally good landlords, were always quick to reply to emails regarding any queries and everything was handled professionally! Couldn't recommend anyone better to go with especially as students, some landlords can try do anything to get money out of you but House Hunt are all genuine people especially Adnan! Highly RecommendPositiveResponsiveness, Quality, Professionalism, Value
Lakeisha Β· 21 June 2021
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4/5
GoogleAfter I contact them with a flat enquiry, they were super fast in reaching out to me! The agent talked to me during non-working hour and helped find a place to stay in just a few days! Which was amazing, as I couldn't go personally to the UK before I move there. Amazing agency, super kind workers and super efficient!
Ana Β· 22 June 2019
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5/5
GoogleReally great letting agent. Super helpful and accommodating. Thanks for being fab and helping us out over the past year!
Layla Β· 16 January 2026
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1/5
GoogleTerrible service, God forbid you want to move out of the property. Even if you give them notice you're still fully liable unless you find someone else and then they still keep your deposit. Worst estate agents going
Dawid Β· 21 April 2024
Agent replied Β· 20 June 2024
Dawid,
Its disappointing to read your negative review, You're fully aware that you left your tenancy with outstanding rental arrears. You were sent email reminders on multiple occasions chasing you to pay your rental payments however you made the decision not to respond. So to clarify, your deposit was forfeited due to you being in rental arrears which you failed to clear, despite being given plenty of time.
You sent the following email to us on 1st November 2023 and stated the below -
(From Dawid) I acknowledge my responsibility for the arrears and any associated costs, and I hope that using the deposit can help settle this matter.
Secondly, before you signed the tenancy agreement, you had a read through the agreement which covered all the details about terminating the tenancy. The tenancy agreement provided you with clear instructions about how to leave a tenancy and you agreed to these terms by signing the tenancy agreement.
For the public, you have labelled us as the 'Worst Estate Agent going' because you were not happy with the action we were forced to take due to you not adhering to the terms of your agreement. Had you paid your rent, you would not have been in this situation. Not to forget, the fire you caused in the rear garden, putting yourself and neighbours in danger !
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4/5
GoogleHH KNOW THE MARKET.
Current sales stock is poor reflecting on vendors ejecting poor hmos first or those who have not invested in them for years and being let...
This is no reflection on HH infact really sympathise
For us we have a particular strategy hence a purchase may take a while.
We look foward to purchasing via HH soon
P Β· 27 September 2024
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5/5
GoogleHouse Hunt is a very helpful business. They helped us to stay informed about our viewings.
When we arrived on the day, Adnan was a great help in showing us another property that was more suited to us.
He was great at explaining the process and we look forward to working with House Hunt in the future.
Rimica Β· 22 June 2019
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5/5
GoogleKiran Bhogal was amazing so so helpful and really lovely. He is an asset to their team.
Jessie Β· 13 June 2024
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5/5
GoogleI have recently began letting a selly oak property via house hunt and have received nothing but good service and friendliness. Iβd like to specifically mention Dylan who led me around viewings and communicated information to me. I can see a great future ahead of him as a letting agent. Great service
Cole Β· 26 December 2024
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1/5
GoogleTook ages to respond and fix things (toilet and shower were broken for the whole year). Problems included: broken radiators (took a month to fix), wet and damp room (caused asthma and illness, they didnt do anything), leaking toilet and shower (never fixed, sent upwards of 10 emails and went directly into the office), broken lights which were difficult to fix and more. Tried to scam us out of our deposit at the end of our tenancy. Avoid at all costs.
Lucy Β· 21 June 2023
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1/5
GoogleVery bad estate agent, left me without facilities to wash for months for what was a very easy fix. Refused to give any reductions on rent and then proceeded to take over Β£200 out of the deposit for cleaning fees as one bed hadnβt been vacuumed underneath and a shower had cleaning smears on it. I canβt understand how this was Β£200 worth of cleaning especially when I contacted the new tenants who said these things hadnβt been cleaned at all. When I asked for a breakdown of costs we were met with silence.
Bel Β· 21 June 2023
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1/5
GoogleI had a bad experience, we had viewed a 6 BHK house and we told them that we are interested in the house. We were ready to pay the deposit next day and then the agent said they gave the house to others. They don't respond well.
Kavya Β· 21 June 2023
Agent replied Β· 20 June 2024
Hi Kavya,
The nature of letting properties is very fast paced. Once a group pays for a property, the property is no longer available.
We ensure that viewers are made aware of this fast-paced nature before ending the viewings.
It is always up to the viewer whether or not they decide to reserve a property before somebody else does. We allow all viewers equal opportunity and some are more decisive than others.
We hope that your experience with property letting is more successful going forward.
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5/5
GoogleHouse hunt ltd provided us with great support and help, whilst being very honest and finding us a cracking deal. Shahie was particularly helpful and polite, he gave great service and made the process of letting our first student house a swift and painless one, I would recommend both Shahie and House Hunt very highly.
Edward Β· 22 June 2017
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1/5
GoogleTried to deduct money from deposit for mess created by gardeners they sent round after we left the property.
Also very bad communication and slow to fix issues.
Would also always try and set up viewings without giving 24hour notice.
Louie Β· 25 August 2023
Agent replied Β· 20 June 2024
Hi Louie,
Thank you for leaving your honest reveiw.
As you are aware, all deposit processes are carried out in an open and amicable manner.
A house-mate from your property negotiated with us using evidence from the end-of-tenancy inspections and in the end, all tenants from your property accepted the terms of the deposit in good faith. Our landlords are always open to hearing both sides of the story and this was proven in our E-mail correspondence between you and your housemates.
There was also an absence of communication from yourself with any of our team members. We urge our tenants to be open with our team if anything is under the expected standards in our properties. This is how we improve as a business.
There is also a 24 hour notice policy for all viewings which is accepted by tenants and our agency alike. Therefore, if a notice was presented any sooner than 24 hours by mistake, our tenants always have the ability to turn us away with no contention from our team.
We hope that this relieves any misunderstanding you may have had.
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5/5
GoogleHousehunt are great really good service used them for years. Always helpful and get the deposit back quickly. Ajay is nice and professional :)
Chava Β· 26 July 2023
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1/5
GoogleBathroom has was left very dirty before our tenancy.
The toilet sink has been broken ever since the beginning of the tenancy
Bathroom was also infested with silverfish, what a treat!
Very dirty place to be.
Overall: 2/10
Cleanliness: 2/10
Decoration: 3/10
Toilet Β· 21 June 2021
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1/5
GoogleIn a nutshell, don't be fooled by all those fake comments. This is a company that I recommend u to AVOID. Reasons stated below.
1. They never gave 24-hr notice before visiting my house, as they should do according to the tenancy agreement. Once I sent them an email complaining about this and what they told me was that their emailing system was broken down before the visit and they "called" my housemate only a couple of minutes before their visit. I was one of the tenants living there too and how on earth was I not notified? More ironically, my housemate told me that they did NOT receive such phone call prior to the visit.
2. They do mid-term inspections but they never react to whatever we report to them regarding the house. During one of their mid-term inspections, my housemate reported to them that the hinge in their room was broken, the member of staff recorded it and even took a picture of the broken hinge but they did nothing but to accuse my housemate for breaking the hinge when we moved out. My housemate was penalised with a massive amount of charge. I'm pretty sure it says on our contract that it is House Hunt's responsibility to keep the house in a good condition after mid-term inspection.
3. Their emergency number does NOTHING. Once my housemate was locked in their room at midnight bc the door handle was broken. They were so desperate for toilet and we didn't want to break the door since it was a rented house. Therefore, the only thing we could do was to call the emergency number. What we were told from the guy who was answering the phone call was that it was not an emergency number and being locked in the room that House Hunt is in charge of is not an emergency situation.
4. We had spent almost a week cleaning the house before we moved out but House Hunt still charged us loads for full house cleaning. When we asked them to provide details of where in the house was under-cleaned after we left, they simply just ignored our requests, despite the fact that all of my housemates and I sending them the same request in the email.
In addition to that, they refused to provide the full breakdown of the cleaning charges. On our contract, all types of end of tenancy charges are listed clearly (e.g. bedrooms Β£35 per hour) but on the invoice we received regarding the "professional cleaning service", there was nothing but just a line saying "full house cleaning". Surely whatever says on the invoice did NOT match what was agreed on our contract.
5. Following on the previous point, the reason why I put quotation marks on full house cleaning was bc I highly doubt the service was actually hired. When we moved in, there was rubbish in front of the house and in the back garden. I'm not sure if leaving rubbish in the property is what a professional cleaning team would do.
6. They did provide guidance videos for cleaning on their website but the videos did NOT even work.
7. They change their bank details multiple times a year. Why on earth does a healthy company need to change their bank details that often? I don't understand the reason behind but it could be v easy to make a mistake and send the money to the wrong account.NegativeResponsiveness, Quality, Professionalism, Value
εΏεΏδΈδΈ Β· 25 August 2022
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5/5
GoogleBanging letting agents I have to say
Zoe Β· 16 January 2026
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3/5
GoogleHouse hunt - great response time to Maintenance requests, although annoyed that they allow a property of that poor quality on their market.
22 Poole crescent property - SCAM - arrived and the property had mould in the fridge, garden was overgrown, walls allowed cold air into property creating extortion heating bill during winter months. Rats on property. Windows to the property didnβt close properly, doors had alignment issues which werenβt fixed even after requesting maintenance.
We deep cleaned the property, did all the gardening, and still they managed to find a chunk from our deposits. Frankly this is disgusting especially given the fact we have all pictures of the property before and after along with all communications with the maintenance team.
Dariush Β· 21 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
