Trusted Agent profile · Birmingham
★★★★★
301 reviews across 4 platforms
550 Bristol Road, Birmingham, B29 6BD
House Hunt's office in Birmingham, at 550 Bristol Road, is rated 4.4 out of 5 across 301 reviews on four platforms, including 269 Google reviews rated 4.4.
269
Reviews on Google
This office
9
Reviews on Facebook
This office
20
Reviews on Yell
This office
3
Reviews on Trustpilot
This office
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleMy friends and I used house hunt to find our second year house. Ajay was amazing. So friendly and helpful at answering all our questions. He was so honest in trying to get us the best deals. We walked to all the properties, so we could see …
Hi Izzy, Thank you so much for your fantastic review! We’re thrilled to hear that Ajay … More
5/5
GoogleWe’ve been with house hunt for 2 years now and they made the finding a house process so easy, special shoutout to Ajay and Ray, they always accommodate to our needs and will never let us down
Thank you so much for your lovely review and for trusting House Hunt over the last two years! We’re really pleased to hear that the process of finding a property felt easy and stress-free. Ajay and Ray will be thrilled to know their efforts made a difference and that they’ve been able to consistently meet your needs. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
1/5
GoogleIf you get Adnan Ahmed as a landlord please please be careful. There was fleas all over our flat which caused me to have loads of bites on my feet and even an allergic reaction. There was damp in the flat, the boiler kept switching off so the house was always cold and barely had hot water. Adnan would only sort out our problems when it was close to rent being due even though I would email, text and call him. He is very unprofessional and made my first time living by myself the worst experience of my life.
Hi Shania, We are very disheartened to know that you have had such an experience. However, we must advise you that Adnan Ahmed has not been a landlord or has had any association with House Hunt for over 3 years. We would also like to advise that we have not advertised any of his properties for that same time period. This must be with another agent. We hope that your issues are resolved soon.
5/5
GoogleThroughout my 5 years in Selly Oak, I have had 3 House Hunt houses and they are by far the best agents. They're friendly, able to be flexible and Raihan is super speedy with maintenance. It's clear the whole team gets on which makes the whole process easier. Thank you Ajay, thank you House Hunt!
2/5
GoogleOn the surface they are very friendly and professional seeming however if you need anything done they will go round in circles with you referring you to other "departments" and taking absolutely ages to fix anything / get anything done. Furthermore, their communication was inconsistent and unprofessional. We were left in the dark for extended periods, often having to follow up repeatedly just to receive a vague response. Thoroughly disappointed. Beware of all the fake reviews. They have replied saying rental payments have never been made on time. This, whilst untrue bar one tenant who was only a few weeks behind, is still no excuse for their unprofessional behaviour and denying services and repairs.
Hello Mohsin, Thank you for your review. However, there are two sides to every story. Since the time that your group have moved into the property, rental payments have never been paid on time despite multiple reminders.
5/5
GoogleReally helpful estate agents, couldn’t have received better customer service - Kay answered all the tricky questions and helped us fully see every house we wanted and know every detail too. Would highly recommend anyone to go with House Hunt for lettings.
Thank you so much for your wonderful review and recommendation! We’re delighted to hear you had such a positive experience with our lettings service. Kay will be really pleased to know he could answer all your questions and help you fully … More
1/5
GoogleDO NOT USE HOUSE HUNT! When we moved into the house it was full of builders rubble, super messy and there was a lot of damage to the property. We reported this and many many other maintenance issues throughout our tenancy and house hunt didn’t sort most of them, despite the issues being dangerous or making the house difficult to use. They only came to look at a bad leak in the roof when I sent them screenshots of their own contract. We cleaned the house thoroughly before moving out but were charged £280 for a full property clean and a separate £50 for the cleaning of the hobs and oven alone. Admittedly one of my flatmates didn’t Hoover under her bed but this is not worthy of a £280 charge. We asked house hunt for evidence that a full property clean was necessary and they sent photos of damages which existed before the start of our tenancy. We sent evidence proving that the damages existed before we moved in but they didn’t remove the cleaning charges. Considering the house was also really messy before we moved in this is illegal as it goes against the 2019 Tenancy Fees Act. When House Hunt emailed me and asked for an update I told them we were in the process of raising a dispute and that we had informed UOB about the situation. I then received an incredibly passive aggressive, sarcastic, facetious and unprofessional response from them. They clearly felt threatened because they know they’re acting illegally. So many other people have left similar reviews so they clearly know what they’re doing here. No doubt they’ll respond and deny all of this or maybe even say there’s no record of me on their system like they do to so many of their other negative reviewers. Avoid avoid avoid! It’s honestly disgusting how they take advantage of students who they clearly assume will not know any better than to buy into their BS!
5/5
GoogleI’ve been living in Selly Oak for 5 years now and have rented 2 houses through House Hunt. They are the most reliable letting agency in the area in my experience. The maintenance team are quick to sort any problems and they are always available. Thank you House Hunt for making student living a little easier!
5/5
GoogleHouse Hunt is very professional and they are able to offer a variety of housing options according to my needs. Also, they are really think about me. As an international student who came to the UK to study alone. I have no friends or family in the UK. House Hunt really helps me a lot. Because I just arrived in The UK, my English was really poor, but the staff of House Hunt are very patient to answer my every question. Not only that, they also help my life, even though I didn't know how to use the water heater. They are like my friends, more like my family, because they never make me feel helpless as an international student.
5/5
GoogleHousehunt provided a brilliant service, with very welcoming staff. Kayleigh the agent that assisted me was lovley and made me feel comfortable, she was very reliable with her responses to emails and phone calls and any questions I had about the property. I am really impressed with the property it was finished to a very high standard and excellent value for money. I would recommend Househunt as an agency because they clearly care and prioritise customer satisfactory. As a student it is perfect for me and will be using again in the future!
5/5
GoogleSuper reliable, friendly and prompt service! It’s easy to liase with the well-informed staff, who always put students at the forefront. Couldn’t ask for a better agency in Selly Oak!
Hi Gurleen, Thank you for such a great review! We love hearing that our team made the … More
5/5
GoogleAmazing customer service and really friendly staff. Very accommodating, and Ajay gave us a great deal, he was thoughtful and made the whole process so easy!
Hi Maleeha, Thank you for your wonderful review! We’re delighted to hear you received … More
1/5
GoogleEasily the worst letting experience I’ve ever had. Slow replies, zero accountability, and terrible management throughout.
Hi Zak, We aim to provide a responsive and professional service, and we take all feedback seriously. In this case, we did receive messages that were inappropriate, rude, and condescending toward a member of our team. We do not appreciate this toward any staff member, as mutual respect is essential for clear and constructive communication. We wish you all the best moving forward.
5/5
GoogleHousehunt provided excellent service, with extremely welcoming staff and high professionalism. The agents Adnan and Hussain were fantastic, they were consistently very reliable with their responses and gave very informative information. I am really happy and impressed with the property I rented through Househunt, it was finished to a very high standard and excellent value for money. I would recommend Househunt as an agency because they clearly care and prioritise customer satisfactory.PositiveQuality, Professionalism
5/5
GoogleAJ was great - so helpful and made sure we had a great deal. Thank you House Hunt!
Hi Freyja, Thank you so much for your lovely review! We’re delighted to hear that Ajay was … More
5/5
GoogleVery welcoming and helpful. Very truthful which helped us to come to our decision
Hi Harry, Thank you for your kind review! We’re really glad to hear you found our team … More
1/5
GoogleThey promise viewings, yet they give the property before time. Worst service. Follow up: That’s a reply you could’ve given only if you’ve offered equal chances for viewing, not saying you offer me a viewing in 3 days even when I offered for viewing the same day or asap and then called me 10 hours later to say it’s not available anymore. It’s all done anyways. Have a lovely day!
Hello Bianca, Unfortunately we cannot offer viewings on the same day as we must give our existing tenants a minimum of 24 hours notice before we can enter the property. The next available date that was offered to you may have been 3 days later.
5/5
YellGood!
Very nice housing agency!! middle desk office very funny and jolly!! Their Chinese is also very good, still need practice!! Only one big problem we want contract from September 12 but they said contract start September 1st!! Deposit very cheap!! My friend paid 6 week rent for deposit with another housing agency because international student,, House Hunt we only pay 4 week!! They treat us equally like UK student!! Ps : message to Kam - come and visit us next time you come to Shanghai!!
5/5
GoogleBrilliant letting agents. They’ve been really helpful with helping find us a house on short notice and have always been quick with maintainance and resolving any issues. Would definitely recommend them to other students looking to rent !
4/5
GoogleGood house tour guide highly recommend but forms difficult to complete
Hi Kayan, Thank you for your review and recommendation! We’re glad to hear you had a … More
1/5
GoogleDon’t recommend at all!!!! Don’t be fooled by these reviews, I’ve never heard anything good from other students and they’re mentioned in the UoB Facebook group for being a bad company(Join ‘Fab n Fresh’ on FB and type in ‘house hunt’ to see). I regret getting a house with them so much. Too many reasons to list but they work illegally- we had no working fire alarms, carbon monoxide alarm or fire blanket for MONTHS whilst paying rent. They know we’re students and can’t afford to take legal action unfortunately so they take advantage. You also have to hassle them for any issues you have and I had to go in real life to their shop multiple times as they would ignore my emails/reassure me they would sort it and it would never get done. Cherry on top is our house getting charged over £400 for cleaning despite leaving it much better than how we found it (which was covered in mould with hairs all over the floors🤮) which is also illegal according to the Tenancy Fees Act of 2019. They also tried to charge for issues that we already had when moving in (eg broken chairs) that were never fixed. Such a bad experience. (Go and have a look at how they respond to 1* reviews- gives you an idea of their attitude)
5/5
GoogleExcellent service. Property was even better than expected. Agent clearly went through everything and gave us a payment scheme that would benefit us in the long run. Would definatly recommend to students looking for a first move
Hi Lawrence, thank you for your detailed review on the service you have received from House Hunt. We are very happy to hear you appreciate the swift signing up process. We hope you enjoy your stay at your new flat in Edgbaston. Kind Regards. House Hunt Ltd
5/5
GoogleVery good housing agency. Very friendly and helpful and we managed to bag an amazing house. 10/10 and would recommend
5/5
GoogleGreat service and very helpful in looking for student housing - also provided us with a great deal!
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House Hunt's Birmingham office has 301 reviews across four platforms: 269 on Google, 9 on Facebook, 20 on Yell, 3 on Trustpilot.
House Hunt Birmingham is rated 4.4 out of 5 across all 301 reviews, and 4.4 out of 5 on Google from 269 reviews.
House Hunt Birmingham, 550 Bristol Road, Birmingham, B29 6BD.
