Henley Charles Birmingham reviews

★★★★★ 5/5

Google

I couldn’t be more impressed with the professionalism and dedication shown by my estate agent, Henely Charles - Kavita, Gin & Raj, in successfully selling my properties during Q4 2025. From the outset, they demonstrated exceptional reliability and commitment, ensuring every detail was managed seamlessly. They found the right buyer quickly and handled negotiations with third parties efficiently and on time, making what could have been a stressful process completely hassle-free. Their communication was clear and proactive, and their ability to manage all aspects of the sale with precision truly stood out. If you’re looking for an estate agent who combines expertise with genuine care for their clients, I highly recommend Henely Charles (Handsworth). A first-class service that exceeded all expectations!

Anup · 16 January 2026

★★★★★ 5/5

Google

I had a very positive experience with Henley Charles from 2022 to February 2026. I would like to especially thank Shareen and Raj for their excellent support. When I first came to the UK in 2022, I was new to everything and didn’t understand the rental process, legal formalities, or even how to set up utilities etc. They guided me patiently and made everything simple and easy. They were always quick to respond to maintenance issues and ensured repairs were done on time. Their friendly and supportive approach made me feel comfortable, and the house truly felt like my own home. I highly recommend them to anyone looking for a reliable and helpful letting agent.

Ansar · 16 March 2026

★★★★★ 5/5

Google

Henley Charles’ Handsworth office have been handling our buy-to-let property for us since 2012. Ranjit was our original contact and Raj has been our constant property management and “solutions” man throughout the ten year period, with Kavita becoming increasingly involved during the recent period that lead up to the successful sale of the property. They have been unfailingly responsive and innovative in tackling any issues that might arise and the regular administration has been excellent. It will be strange to be no longer working with the team after all this time!

Jim · 16 April 2025

★★★★★ 5/5

Google

We have recently completed the sale of our family home through Henley Charles Estate Agents in Handsworth. The whole team were helpful, friendly and professional from the valuation right through to the completion process. We would highly recommend them to anyone thinking of selling their property. Kavita worked extremely hard on our behalf to achieve the amount of money closest to the valuation price. There was a slight delay of the completion date but Kavita kept us well informed of this via telephone calls and emails to reassure us that all was well. This put our minds at rest and kept stress levels to a minimum. Thank you all and we wish you a long and happy future.

Rosie · 16 April 2025

★★★★★ 1/5

Google

We had a very disappointing experience renting through Henley Charles. At the start of the tenancy, communication was fairly responsive. However, once serious maintenance issues began to arise, their responsiveness declined significantly. We are a family of three who were looking for a safe, long-term family home. We have a young child, and therefore the standards of the property needed to be extremely good. Unfortunately, this was not the case. Throughout our tenancy, we reported major disrepair issues including roof leaks, water coming through ceilings, damaged guttering, and later water leaking from the bathroom into the kitchen. Eventually, water was dripping from a ceiling light fitting and onto the gas cooker, which is extremely dangerous. Brown damp patches and mould began forming in affected areas. This is deeply concerning, as mould and damp can cause serious health problems, especially for babies and young children. Despite repeatedly reporting these issues from November 2025 onwards, no effective repairs were carried out. A roofer was supposedly instructed but never attended, and our follow-up messages and emails were often ignored or left on read. We constantly had to chase for updates, which was stressful and exhausting. We were originally told this would be a long-term tenancy, which is why we invested our own money into improving the property (new carpets, garden improvements, filling gaps and holes to improve insulation and prevent rodents, etc.). We heard, saw, and even disturbed rodents coming through holes in the kitchen units, so we sealed these areas ourselves using cement and expanding foam. These improvements remain in place and improved the condition of the property. Later, we were informed the landlord wanted to sell the property. During this period, it felt as though repairs were deliberately avoided. The explanation that the landlord was abroad should not prevent urgent repairs, especially as we always paid our rent on time and fulfilled our obligations as tenants. To make matters worse, they are now attempting to deduct money from our deposit due to a small amount of expanding foam on laminate flooring inside a kitchen unit. This does not require replacement or repair, it simply needs cleaning. The substance has not caused irreparable damage. There is also spare brand-new laminate flooring stored in the kitchen cupboard if replacement were genuinely needed. We always paid our rent on time and took pride in the home. If anyone would like proof of our messages, emails, videos, and photos of the disrepair that was never fixed, we have everything fully documented and can provide it. Based on our experience, we would not recommend Henley Charles to tenants.

M.Y · 16 February 2026

★★★★★ 5/5

Google

Many thanks to Henley Charles Estate agents for selling our house, We were very please with the team who has been excellent, and very provisional. Kavita who provided updates, kept us well informed throughout, Gin who I saw and witness “in action” actively trying to make the sale which was very impressive. I have already recommend them to a friend and within no time her house was sold. Thanks Guys for your excellent service. Parris & Family

Eman · 16 January 2026

★★★★★ 5/5

Google

Shareen an excellent friendly lettings agent who dealt with me throughout the whole process was incredibly kind and helpful and on the ball with the whole process. I rented recently from henley charles and would highly recommend them. All issues throughout the Tenancy were handled efficiently and professionally by shareen. So lovely and always so quick at replying and resolving issues. Kept me in the loop the whole time and rest assured that the matter was left in professional capable hands. She made the experience so much easier. I really wanted the property and Shareen made it all possible for me. I couldn't be happier and i am very grateful for her services. This has been the smoothest and easiest journey from start to finish.👌 Highly recommend her for other customers. Fast paperwork and emails too. Great stuff 👍 Thank you very much.

Sonia · 27 December 2024

★★★★★ 5/5

Google

I sold my mothers house in Handsworth through Henley Charles after her passing . We had this place since 1970. Although sad to see it go I had no option but to sell it . I am glad I chose Henley Charles . A very positive experience and grateful for their kindness and efforts in getting it sold eventually. Special thanks to Kavita and Gin for keeping me updated throughout the proccess and speeding things up at times when required. I would definately use Henley Charles again if I had another property to buy or sell in Birmingham!

Meb · 27 December 2024

★★★★★ 5/5

Google

I recently sold my late mum's property through Henley Charles. I made a conscious decision to choose an independent agent as I felt they would provide a more personal service and I was proved right. Every member of the team was personable. Kavita kept me updated on the progress of the sale and Gin, the sales negotiator, gave me his mobile number so that I could contact him out of hours with any queries and guided me through feedback received following viewings. Although the property did not achieve asking price, I was happy with the final outcome as several other estate agents had all over estimated the price so I feel this was just market trends rather than HC over exaggerating the figure. I am very happy to recommend Henley Charles Handsworth to anyone looking to sell their property. Their agency fees are also very competitive.

Helen · 16 December 2025

★★★★★ 5/5

Google

We recently sold our house through Henley Charles and also bought our new home with them, and the whole experience has been nothing short of exceptional. From the very beginning, the team made the process smooth, transparent, and stress-free. A special mention has to go to Kavita and Gin, who truly went above and beyond for us at every stage. Their professionalism, patience, and dedication was outstanding. They kept us constantly updated, always made time to answer our questions, and gave us complete confidence that everything was being handled properly. Selling and buying at the same time can be overwhelming, but with Henley Charles it never felt that way. We were supported from start to finish, and their communication and efficiency made a huge difference. The service we received was personal, genuine, and far exceeded our expectations. We honestly couldn’t recommend Henley Charles enough. If you’re looking for an estate agent who really cares about their clients and goes that extra mile, this is the team to trust. A brilliant service from start to finish thank you Kavita, Gin, and the entire Henley Charles team for making such a big move such a positive experience!

Shazia · 13 October 2025

★★★★★ 5/5

Google

Henley Charles provided exceptional service and very good help. I’d like to specifically mention Shareen and Raj because they helped us find somewhere and they guided us through the whole process so we knew all the details and were up to date with everything. They were very professional but also extremely friendly and very helpful towards us. Shareen was absolutely amazing for us and she’s an absolute godsend. I cannot recommend her enough. She’s absolutely brilliant at what she does

Bibi · 6 June 2024

★★★★★ 5/5

Google

I can’t recommend Henley Charles Estate Agents highly enough. As a first-time buyer, the whole process can feel incredibly daunting and overwhelming, but from start to finish the entire team was professional, attentive, knowledgeable, and genuinely supportive, making the experience far less stressful and much more manageable. They provided clear mortgage advice, helped guide me through my options, and even assisted with arranging an additional property survey, truly going above and beyond at every stage. Their communication was excellent, and I always felt informed, reassured, and listened to. What really stood out was their patience, transparency, and customer-focused approach, especially after a previous failed purchase with another estate agent where the seller pulled out just before exchange and I was completely let down. Henley Charles took the time to hear me out, showed real empathy and understanding, and helped restore my confidence in the buying process. Every step was clearly explained, nothing ever felt rushed, and I felt supported throughout by a trustworthy, proactive, and reliable team. If you’re looking for a local estate agent that truly puts clients first, especially first-time buyers, rest assured you will never get that kind of disappointing experience with Henley Charles. They genuinely provide a five-star service, and I wouldn’t hesitate to highly recommend them to anyone buying or selling a home. Thank you to the whole team for turning a stressful journey into a positive and successful one.

Sohan · 16 January 2026

★★★★★ 5/5

Google

I recently bought my first home with the help of Henley Charles Estate Agents, and I couldn't be happier with the experience. The whole team was fantastic, but a special mention goes to Kavita, who truly went above and beyond throughout the entire process. As a first-time buyer, everything was new to me, but Kavita was incredibly supportive, always on hand to answer any questions and explain each step clearly. She was especially exceptional when it came to liaising with some difficult solicitors, her persistence, professionalism, and communication made all the difference. I highly recommend Henley Charles for their excellent service, great communication, and expert knowledge. Thank you for making this such a smooth and positive journey!

Pardeep · 16 July 2025

★★★★★ 5/5

Google

Special mention to Henry Charles agent shareen she has been excellent in providing support to us throughout this difficult process.. she has made us feel so comfortable and content throughout this stressful situation she goes above and beyond, she explains every little detail and keeps you updated and I am extremely pleased. she is an exceptional asset to your team I would recommend the company and especially shareen to others she has been fantastic.

Raqeeb · 25 July 2025

★★★★★ 5/5

Google

The team at Henley Charles were amazing from start to finish. They assisted me and my parents with the sale of our house and assisted with any purchase queries. Very professional with their approach and honesty. I would recommend having a conversation with them for your needs of any sale. A special mention to Kavita who took a lot of calls and messages from me. Thank you for your support in get things over the line after a long completion.

Hurpal · 23 December 2023

★★★★★ 5/5

Google

Henley Charles provided exceptional service to find a good rental property. I’d like to specifically mention Mr. John, Shareen and Raj, they guided me through the whole process to get agreement. Especially Madam Shareen was very helpful and friendly towards this entire process of moving to the new rental house.

Yabbeju · 16 April 2025

★★★★★ 5/5

Google

Great estate agents and a real pleasure to deal with, make the process of purchasing and selling a house stress free. Gin and his team at Henley Charles kept me updated at each stage of the process. If you are thinking of selling a house or want to purchase a property do not hesitate to use these guys. Thank you Gin and Kavita and the team at Henley Charles.

Omar · 25 July 2025

★★★★★ 5/5

Google

We've recently moved into our second house, both properties, HC, have been our agents . Buying a house is a very exciting and daunting time, unexpected costs, lol, time scales etc..However, Henley Charles supported and stood by us, every step of the way, even when things weren't not going well. I would like to point out especially Kavita Aujla, for her outstanding service, professionalism and commitment to her role. She was remarkable, right the way through! Big thanks to Gin and all his team, from us. If your looking to buy, sell or rent, I strongly recommend Henley Charles ( Rookery Road, Handsworth)

Rev · 26 July 2023

★★★★★ 5/5

Google

I recently worked with Henley Charlse to secure an accommodation and I couldn't be happier with the service I received. Shareen Akhtar was incredibly cooperative and understanding, They were patient with all of my questions and concerns, and they always had a positive attitude. They also took the time to explain the entire process to me and make sure I understood everything. They were truly a pleasure to work with, and I would recommend this company to anyone looking for a stress-free and enjoyable experience when securing a place to live.

Ndubuisi · 21 June 2023

★★★★★ 5/5

Google

Everyone I have had communications with have been pleasant and approachable and whether you're looking to buy, sell or rent I cannot recommend Henley Charles enough. They are an experienced, professional and above all friendly team. A massive thank you to Shareen for being so responsive and moving things along so swiftly for me and my partner. Moving house can be very stressful at times but it was made so much easier by having an estate agents that are so respectful and helpful. Thank you all again!

Laura · 21 June 2023

★★★★★ 5/5

Google

My experience with Henley Charles Estate Agents has been fantastic. I was recommended to Henley Charles as specialist agents who can support me with the sale of my property. From the onset they were great with me, realistic and managed my expectations. Throughout the journey they were easy to communicate with and always got back to me in a timely manner. Special thanks to Kavita, Gin and the rest of the team. All the best. Amar & Mandeep Sandhu

Mandeep · 21 June 2023

★★★★★ 5/5

Google

Henley and Charles agent Shareen was very impressive making it an easy simple and efficient process to rent! Shareen explained each step to us and genuinely supported us through the process making it less stressful as possible. Excellent communication skills and kept us updated on everything. I highly recommend Henley and Charles for their professionalism and genuine care to help you find your perfect home.

Noori · 25 July 2025

★★★★★ 5/5

Google

Thank you to all the team at Henley Charles for your great advice and support in selling my house. Everyone was honest, helpful, and always ready with clear guidance whenever I needed it. I really appreciated how well they kept me updated and how much easier they made the whole process feel. I’d happily recommend them and will definitely use them again.

Gurcharan · 16 January 2026

★★★★★ 5/5

Google

If you need to sell your house, use these guys, we went with them after 6 months of nothing from purple bricks and within a week had multiple offers on our house. Sadly the sale fell through (no fault of Henley Charles) but again within a week they arranged many new viewings and offers and we finally got to move out. Our contact was Kavita who was excellent throughout. She kept us in the loop and answered any questions we had had during the process. Excellent agents and excellent service from Kavita. Thank you.

Paul · 16 March 2026