Trusted Agent profile · Birmingham
★★★★★
130 reviews across 3 platforms
185-187 High Street, Harborne, Birmingham, B17 9QG
Hadleigh's office in Birmingham, at 185-187 High Street, is rated 4.1 out of 5 across 130 reviews on three platforms, including 123 Google reviews rated 4.2.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleThe team at Hadleigh were first class in helping us buy our home. Ben and Mike were very professional, helpful and flexible in arranging viewings and communicated well throughout the purchase process, supporting and reassuring us with their experience. Of course all estate agents are working for the seller, but they really did see things from the buyer's perspective as well and were really helpful to us in many ways, which was a refreshing change from many other estate agents.
1/5
GoogleThis agency is **strongly not recommended**. From day one, working with them was a terrible experience. On the first day of the lease, when they were supposed to hand over the property, they said the place was dirty and needed a few days for cleaning. Since we had to move in on that exact date due to our contract, we had no choice but to take the property as it was, dirty. It took us several weeks to clean it up properly. After a year, despite paying all the rent on time, they withheld our deposit for **six weeks**, claiming they needed to deduct cleaning fees. After extensive documentation and emails proving the condition in which we received the property, they eventually returned the deposit. During the year, we had only two major interactions with them. One time, **we were without hot water for a month** in the winter before they finally came to fix it. Another issue was that they only gave us **one key** at the start, and when we lost it, despite numerous calls and follow-ups, they refused to provide a replacement key. This forced us to spend **£200** to change the lock ourselves. Terrible communication, poor service, and overall a very stressful experience. Avoid working with them if possible!
5/5
GoogleExcellent services from start to finish. The services provided by Faith are highly commendable. Thanks Hadleigh!
That’s very kind Rebecca, wishing you well
5/5
GoogleExcellent and efficient service. Dean was great in helping us as soon as we arrived for our viewing and we got to secure the property very quickly. We are now enjoying our new home! Thanks from Tony & Laima.
Thank you Tony for taking time to leave us feedback, we appreciate it. Best wishes in your new home and anything you need, don’t hesitate to ask. Best wishes Stuart
5/5
GoogleAmazing, First class service, Thankyou team Hadleigh
Lovely to read Colin, thank you
1/5
GoogleMisrepresented Sales offer details, unprofessional in terms of managing the process, advertising property as Sold when under offer, not responding to/ignoring important emails - avoid!
5/5
GoogleExcellent service provided by Yuri and the team. Made finding a house to rent a straight forward process. I would recommend and use in the future.
Thank you Dan for the review, it is appreciated you taking the time to comment. I will feedback to Yuri and the team, Regards Stuart
5/5
GoogleHadleighs have been managing the renting of my property for the last 4 years. They have provided an excellent management service which has made life very easy and worry free for me. They found good tenants who looked after the property and paid their rent on time. Hadleighs responded quickly to any maintenance items or servicing and had good tradesmen to carry out the work professionally. So all in all, a great service from Hadleighs.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Ian for the feedback and I will feed back to the lettings team.
1/5
GoogleWill say something here never thought about it to do that i have rent property from them for 3 years always pay rent on time looking after the house even my neighbour knows how good we are to maintain house i house up for sale i was told them if landlord want sale the house he should let me go fine place they say no and they keep bringing the ppl to look the house to buy it after all this I found house to move after all this I left house one month before my tenancy end and I still pay for that month I wasn’t even live the house + in that month house was empty they keep viewing the house they were shoes all around make house dirty after all this we give key back asking for deposit back they say house over gras and house not clean there is mark on carpet need to be change i was like ok we can go back cleaning and I will change carpet but they say no u can go in but when we was there they forced me to keep viewing bring stranger to my house anyway now i have left house for 3 months my deposit still holding for no reason I told them take 200£ for all this give me 800£ back but they want take my money to pay week staff don’t use here they not good …….
5/5
GoogleHadleigh E A in Harborne and specifically Tom Hayden manage our rental property and we are very happy with Tom’s responsiveness to any concerns/questions we have and he is always easy to get hold of, keeps us updated as needed and he keeps things easy for us as landlords. Thanks Tom! 👍🏻 …
1/5
GoogleDon’t use here at all to slow with proposes& I have move out the property 6 weeks before my time end still I paid for it . Now im out asking for deposit they didn’t send deposit back they make excuse to take deposit for them self we have stayed this house for 3 years paying rent never missed payment looking after the house every well now that’s what come back to us taking out deposit !!!!
5/5
GoogleExperience with Hadleigh so far has been positive. Samantha was quick at replying to any queries I had and everything has moved along quickly and smoothly.
Afternoon Chris, Thank you for your kind words and I will feedback to Sam and the team. Best wishes in your new home Stuart Mosley
5/5
GoogleAbsolutely fantastic service from start to finish. Samantha was efficient and very responsive - a lovely lady too! Thank you xPositiveResponsiveness, Professionalism
Morning Zilah, thank you for leaving feedback it is appreciated and I will feed it back to the lettings team. Regards Stuart Mosley Director
5/5
GoogleYuri was very helpful with the overall process, he has listened our needs and has done his best to comply, like fitting gas hob in the kitchen and getting approval from landlord for some alterations in the house. So I'd fully recommend him to my friends.PositiveProfessionalism
5/5
GoogleWe are very impressed with their service and highly recommend them if anyone is looking to let their property. They have an excellent team who are very proffesional and respond immedietly to all the concerns. Thank you Tracy, Tom and Yuri, you have been amazing throughout.
1/5
GoogleTime and time again, I've given this letting agent the benefit of the doubt. But as tenants, we've had issues open for months at a time and I'm truly sick of it. Wouldn't mind so much if the communication was better but it's not. I've worked behind a maintenance/room management help desk for a University for several years so I understand the difficulties. But there really are no excuses left.
1/5
GoogleI booked a valuation for my property but no one turned up. When I called to enquire as to why no one had arrived they said they'd had to cancel. I wouldn't have minded but they didn't inform me of the cancellation even though the valuation had been booked 2 days before. Not very professional - just glad I'm not selling my house with them.NegativeProfessionalism
Hi Hayley, First of all, huge apologies for the lack of communication regarding the appointment you had with ourselves. Unfortunately a member of the team had close contact with someone who had COVID, as a result, we took the decision to close the office and for all staff to self isolate. The welfare of clients and staff is extremely important, hence the decision we took to close. This should have been explained to you when you called. We are however, still working, albeit it from home. Admittedly, you should have been called beforehand to make you aware of the situation and very sorry this did not happen. We are still very keen to have a chat with you about your property and I will ask a member of the team to call you and discuss. Once again, very sorry and please do not hesitate to contact myself directly if you wish to discuss. Regards Stuart Mosley Director
5/5
GoogleThis is my 1st experience using Hadliegh, within 48 hours of contacting them over a rental I'd viewed the property and made an offer. Claire was very professional and helpfull at all times.
5/5
GoogleClaire and her team at Hadleigh Estate Agents have looked after my rental property for more than 10 years. They have always provided an excellent service and I would highly recommend them!
1/5
GoogleAbsolutely unprofessional and rude staff named Claire. Initial staff member I spoke with was very nice, unfortunately the viewing was booked with her. Unwilling to to carry out a viewing from the beginning, kept changing the viewing times, contradicting her own statements and then booking viewings for times and days she says she can’t do and expect to see you at a property you live 1.5 hours away from with less than an hours notice. When confronted, before I could finish speaking, she abruptly disconnected the call.
5/5
GoogleEasily the most professional and PROACTIVE estate agents I have worked with, they have provided the most cost effective options when dealing with my unique scenario of a sale and short term let. Hadleigh also navigated dealing with a third-party estate agent easily, efficiently and without much stress on my part (they did such a great job in this space I fully changed agency to them for letting & sales) during the sale of my property. Senior management are also readily available if and when required. And most importantly, there is a personal touch to all interactions, proposals and decisions. I would highly recommend work with Hadleigh over any of their local market peers and competitors.
5/5
GoogleFantastic company and Staff especially Maddy who was very pleasant and experienced in her job
5/5
GoogleClaire has been brilliant! Found a tenant very quickly and has made the whole procedure really easy. Very responsive on email and in person and extremely helpful!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRenting through Hadleigh was an easy and pleasurable experience. Nothing was too much trouble for Claire who was efficient and professional throughout the whole process. Thank you Claire.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hadleigh's Birmingham office has 130 reviews across three platforms: 123 on Google, 5 on Facebook, 2 on Trustpilot.
Hadleigh Birmingham is rated 4.1 out of 5 across all 130 reviews, and 4.2 out of 5 on Google from 123 reviews.
Hadleigh Birmingham, 185-187 High Street, Harborne, Birmingham, B17 9QG.
