Trusted Agent profile
★★★★★
130 reviews across 3 platforms
185-187 High Street, Harborne, Birmingham B17 9QG
Hadleigh's Birmingham office at 185-187 High Street is rated 4.1 out of 5 across 130 reviews on three platforms, including 123 Google reviews rated 4.2. Checked 9 October 2026.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleI sold my house through Hadleigh Estate Agents, having used them a few years before. I had a great experience, again, with Maddy leading the sale of my home this time around. Maddy and the team were a pleasure to deal with and recommended a good solicitor also. I like Maddy's productive work ethic and determination to get things done. Thanks again!
Great to read James, many thanks.
1/5
GoogleTerrible service from this estate agent; first time trying to view a property with them, my partner was there on time but the property agent dismissed her completely saying she was late and needed to re-arrange another time for a viewing. Saw another nicely listed property by them so thought we’d give them another go. Estate agent called the day before asking if we would be able to do the viewing 15 minutes before our allocated time. I texted back to say yes we can. Didn’t get a call at all on the day of the viewing until I chased them 2 hours before the viewing. Upon arrival to the property, then received a call back from the office to say the tenant was not in the property and the estate agent may or may not be there so will need to re-schedule. If you would like to experience services like these, please continue / start to use this estate agent. I really wish I was spreading false news.
Steven, we always happy to receive feedback and for sure we will look into this. That said, it’s true, it’s not always possible to accommodate late arrivals to viewings and schedules with tenants can unfortunately shift viewing schedules at last minute. But we will endeavour to support your search.
5/5
GoogleHaving worked with Hadleigh in both a Lettings and a Sales capacity, I found them very competent and professional. Thank you Maddy and Faith for all your diligent work and support over the last few years.
Thank you for your feedback, super appreciated
5/5
GoogleFrom the start of our property sale to completion Hadleigh were very good, very helpful and professional. The team were always there when requested and Maddy was always polite and professional.
Appreciate the feedback here Don, thank you!
5/5
TrustpilotAn Estate Agent you can feel safe with.
Hadleigh recently completed the sale of my property in Harborne. I had previously lost three sales with another Estate Agents and was very stressed and disappointed with the service I received. Moving to Hadleigh Estate Agents was the best decision for me. I felt very safe in their hands. The staff are relaxed, friendly and super efficient. I really feel they did their very best for me and made the whole process as stress free as possible. Thanks so much to all of the staff, your hard work is really appreciated and I am finally in my new home. Bliss!👍😊
5/5
GoogleExcellent service from start to finish. Faith was extremely knowledgeable, attentive, and always available to answer any questions we had. She made the whole process smooth and stress-free. Would highly recommend.
Great to read, many thanks!
5/5
GoogleJust sold my house through Hadleigh Estates a few weeks ago. I'm very grateful to Ben Watson the property partner of the team for his professionalism and commitment to selling my house from the word go. Also a big thank you to the other team members involved in the sales process, the photographer, Dominic & Maddy. I wish all the team the very best.
The team were happy to support here. Wishing you well.
5/5
GoogleMaddy and Faith were professional and usually available during this stressful move.Great people highly reccomended !
Thank you for the kind words, appreciated 🙏🏻 …
5/5
GoogleWe found an apartment with Hadleigh estates. The process was seamless. Faith Page was great. Any questions were dealt with. Many thanks Simon & Rita.
Happy to help on this occasion
5/5
GoogleHadleigh’s were very supportive from start to end. Maddy was quick to respond to any queries I had and made, what is a particularly challenging venture, less stressful. I would definitely recommend their service.
Thank you so much 😊 …
5/5
GoogleI purchased a property using Hadleigh's last year. The service was amazing ! Can't recommend using Hadleigh's enough. They provided great after sales support too. Big thanks to Maddy and Dom!
That’s very nice to read, thank you!
1/5
TrustpilotFalsifying information and discriminatory to disabilities
I wiuld give them 0 stars if I could! This is my third issue with these guys. I have autism, which one of their colleagues informed me she had documented on their system about 2 months ago. Hadleigh breakdown were supposed to arrange recovery for me yesterday however there were a number of mistakes made and the vehicle was recovered to the wrong location along with a number of other small issues. As wiuld be expected, they should have just apologised for their small mistake but instead they have lied to me. They implied they would ring my garage to explain the mishap however at 8.05 this morning my garage rang me, and at 10.20am I arrived to ask if Hadliegh Breakdown had been in contact only to be informed no they had not. This was not what Hadleigh Breakdown had told me, so they lied. Then, they informed me that the delivery address being wrong was due to the error on the recovery company whom delivered my vehicle however after speaking to the owner of the company, he explained to me no, Hadleigh Breakdown had given the wrong address to the driver. Again, they could have apologised for their mistake but they lied. I am now going down the formal complaint process for the whole company and Tanya especially who hung up on me after being informed that she had been caught out on her lies. (She promised me yesterday and this morning when she rung me at 7.30 that she would call the garage.) I now have documented evidence of all their wrongdoings and shall be taking this further. On top, I just was informed by a different member of staff that they do not have my disability listed on their system. Which implies that they either consistently lie/don't care about their clients or do not take disabilities seriously. I also generally inform them in the first sentence that I have autism however I do expect a company to take disabilities seriously and if they have offered to put my disability on record, I expect this to be what they do. All in all, do not rely on these guys at all! They actively give you false information, take no accountability for their mistakes and apparently are not mature enough to acknowledge when they have made errors.
5/5
GoogleThe letting process with Hadleigh Estate Agents has gone very smoothly due to Samantha Martin’s swift informative replies and professionalism. Samantha answered all our queries and communicated clearly about the current and next stages at each point in the process. From the initial viewing, Samantha was informed and did not come across as ‘pushy’. She immediately withdrew the property from the market when we submitted our initial application, something other local letting agents we recently viewed properties with failed to do. Samantha has been a fantastic channel of communication between us (soon to be tenants) and the landlord, leaving us confident any enquires we may have once in our property will be handled the same way!PositiveResponsiveness, Professionalism
Thank you for taking the time leave feedback, it is appreciated and will be fed back to Sam and the lettings team. Regards Stuart Mosley Director
5/5
GoogleStaff in general are helpful and professional. In particular Leigh, our sales agent, was able to give useful advice on how far to renovate prior to placing our property on the market (a sale had fallen through with another agency previously), gave a realistic market valuation, and handled potential snags up to the point of completion. After rennovation the property was only on the market for a few days before being sold for a good price. Leigh handled the process in a straightforward manner and to our expectations. Overall a great job.
Thank you Michael for taking the time to leave feedback, it is appreciated.
5/5
GoogleHamza Abbasi - I am so sorry that you feel this way, I really tried to do everything I could while you lived at 15 Harborne Village, I left the company November 2023 so have not been able to help you since that time. I really did all that I had the power to do for you. Please contact the team at Hadleigh, Max is the new manager he will be there to help you. I am sorry that you felt the need to attack me so harshly.
5/5
GoogleBen Hunt was extremely helpful to us when purchasing a house. Hadleigh allowed us to view some other properties before we were ready to purchase, which really helped us to decide to move forward and put our house on the market. They were very helpful when we were then ready to make an offer on our house. They also allowed me to view it further times after the offer was accepted to ensure everything was OK in moving forward with the purchase and finally completed.
5/5
GoogleI purchased a house from Hadleigh earlier this year. Ben and the team were fantastic throughout the entire process and even after completion. They’re responsive, personable and professional. They were so good that we decided to let our apartment in JQ through them. Highly recommend, our best estate agent experience.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Katie for the kind words. We understand there are many agents out there and it is great that we had a property that you loved and even better that we met your expectations. So much so, you are now one of our many landlords. Thank you and best wishes in your new home.
5/5
GoogleI have had an excellent experience with Hadleigh Estate agents recently. Samantha was a very professional estate agent that always responded to emails quickly and attentively. All the members were willing to answer any questions I asked and it lead to a quick acceptance of a wonderful property to rent. I would recommend Hadleigh Estate Agents to anyone!
Thank you Jack for the feedback and very sorry for the length of time it has taken to acknowledge. It is appreciated and I will let Sam and the lettings team know. Stuart
5/5
GoogleFrom the initial viewing to moving in, Hadleigh Estate Agents have been absolutely fantastic! Faith especially was incredibly responsive and helpful throughout, nothing was too much trouble. I’d highly recommend them to anyone searching for a place to rent in Birmingham.
Thanks so much for your kind feedback
5/5
GoogleHad a very good experience selling our house with Hadleigh, thanks to Maddy and Ben. Listing was up quickly and a good standard, and subsequent communication around viewings, feedback, and offers was great. Once we'd accepted an offer the post-sale stuff was all professional and hassle-free, exactly what we needed after a very stressful experience with a different agent!
1/5
GoogleHadleigh’s agents arranged for scaffolding to be set up at my front door without asking me. I am not a tenant but live next door to a property they manage. Hadleigh’s contractors were doing work to that property and needed access from my …
Jackie, this is somewhat of a mystery to us as no scaffolding has been instructed by us on any of our managed properties for nearly a year? I've round-robin'd with the team and none of us have taken a call on a scaffolding topic in the last … More
5/5
GoogleI was very happy with Hadleighs, during the sale of my flat. Anna (Smith) was very helpful, prompt and polite throughout and helped by retrieving post providing meter readings and arranging for works to be carried out. This was all very helpful as I do not live nearby any more. Thanks Anna and Ben!
5/5
GoogleHadleigh have been amazing. They found us our perfect home and sold ours within 3 days! The turnaround from initial house hunt to getting our house online was so quick, they have been great with communication too and have made the process easier and less stressful
1/5
GoogleShameless vultures, took £355 from our deposit for cleaning and gardening fees even after we have left the house very clean. They gave us the house un-cleaned when we took the property for rent and even compensated us £75 for cleaning fees but then claimed £280 cleaning fees and £75 gardening fees when we left the property in a much more decent and cleaner state than when we received it. The query was handled by Josh, clearly someone who took the issue personal for his way of handling the query and clearly was determined to get a piece of our deposit. Who knows maybe it’s a policy from Hadleigh to get a piece from tenants deposit. Shameless !!! Do Not recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hadleigh's Birmingham office has 130 reviews across three platforms: 123 on Google, 5 on Facebook, 2 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Hadleigh is rated 4.1 out of 5 across all 130 reviews, and 4.2 out of 5 on Google from 123 reviews, checked 9 October 2026.
Hadleigh, 185-187 High Street, Harborne, Birmingham B17 9QG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
