Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI don't even want to give this 1 star as Matt is really rude and unreasonable.
Very disappointing experience with this letting agent.
After I moved out, the agent attempted to deduct £295 from my deposit for alleged cleaning and minor issues (worktops, tiles, appliances, etc.), many of which were either fair wear and tear or not supported by the check-in inventory. I had already carried out a deep clean before check-out and repeatedly asked for clear evidence and like-for-like comparisons with the check-in report.
Communication throughout the process was poor. Emails were ignored for long periods, and I was even told at one point that my emails had “not been received”, despite me having clear proof that they were sent. Progress only seemed to happen once I formally escalated the matter.
In the end, the dispute went to the Deposit Protection Service (DPS). After independent adjudication, DPS rejected a significant portion of the agent’s claims and returned most of my deposit. Only £166 was awarded, far less than the £295 originally demanded.
This outcome speaks for itself. I would strongly advise future tenants to document everything carefully, take photos at check-in and check-out, and be prepared to use DPS if necessary. Based on my experience, I would not choose to rent through this agent again.
Siyuan · 16 January 2026
★★★★★ 5/5
GoogleI’ve been using Eight8 Property for a while now and have consistently been impressed by the level of service. The team is efficient, knowledgeable, and professional, but what truly sets them apart is their approachability and pleasant demeanor.
In particular, I want to highlight Mr. Luke, who has been exceptional throughout. He combines professionalism with genuine care, always taking the time to answer my questions, ease any concerns, and ensure I feel supported at every step. His patience, transparency, and commitment to excellent service have made my experience stress-free and enjoyable.
Luke is not just a great agent, he’s someone you can truly trust. I wholeheartedly recommend Eight8 Property, especially if you have the chance to work with Luke.
Hossein · 16 August 2025
★★★★★ 5/5
GoogleI recently had an offer accepted on a lovely house through Eight8. I couldn’t be happier with the service provided by Luke from start to finish. He was incredibly knowledgeable during the initial viewing and even went the extra mile by arranging a second viewing later the same day (on a weekend) so my dad could see the property too.
Throughout the offer process, Luke stayed in regular contact and kept me fully informed every step of the way. Thanks to his support, everything went smoothly and stress-free.
Luke was a fantastic representative of Eight8 Property, and I wouldn’t hesitate to work with them again in the future. Highly recommended!
Alana · 6 August 2025
★★★★★ 1/5
GoogleOne of my friends rented a property from this estate agent, it is the worst to use. They will never repair anything in the property and at the end of your tenancy agreement they will make false deductions to keep your deposit. Stay away from this agency (tenants and landlords). - as per the agents reply, they know exactly who I am, on top of this Matt was the one who spoke rude to me, he has 0 levels of customer service, and has no clue what he is doing. Instead he wants to display some sort of power over the phone and that’s all, but in reality he is clueless in his role. I recommend you find a new profession or re-educate yourself.
Mustaqeem · 14 December 2023
Agent replied · 11 June 2024
This review has been reported to google as Fake. The individual, who we don’t know used threatening behaviour in a telephone call prior to the fake review. The individual is unknown to Eight8 property. As everybody is aware all deposits are not held by Eight8 Property but are held by a recognised body , The DPS. Any disputes are handled by them and not ourselves. Therefore, whoever this individual is, he is not the tenant and it is not his deposit. We do not know or recognise you. However, when you don’t get the answers that you want we will not put up with foul and aggressive language and behaviour. If indeed you do have a friend that you were calling for. Please ask the friend to start dispute proceedings.This is the official way and respectfully way of dealing with deposits. Not calling my colleague disgusting names. I also note your threat of a number of 1 star reviews. I have therefore reported this review and the other 2 reviews that came within minutes of yours to google . As with you we do not know the individuals or recognise their complaint.
★★★★★ 1/5
GoogleA friend of mine used this company. And were really good to start with. From viewing to picking up keys and moving in.
However when time came for my friend to move out it was a different story all toghter.
They call themselves professionals. They don't know the meaning of the word. No contact or answers from them in regards to thr deposit being paid back. And no clear reason as to why they are keeping the deposit stay well away.
Mohammed · 14 December 2023
Agent replied · 11 June 2024
Another Fake Review, reported to google.
★★★★★ 1/5
GooglePoor experience overall, I would not recommend renting from this agency.
First, the apartment had several ongoing maintenance issues during my tenancy, including cockroach sightings, moth infestations, and a repeated blockage in the hot water tank that was never properly resolved. These problems were reported but often met with slow or inadequate responses.
To make matters worse, after I moved out, I was charged £190 for cleaning, despite having arranged and paid for a professional deep clean, with receipts and post-cleaning photos provided. No issues were raised when I returned the keys, and I've since received no inspection report, photos, or evidence to justify the deduction, and my emails have gone unanswered for over a week.
It was only because I followed up that the issue came to light, otherwise, the money would never have been returned. It has been a month now and they blame me for delaying the refund process? !That’s not just poor practice, it borders on dishonesty.
I’m now forced to escalate the case through the tenancy deposit protection scheme.
If you're considering renting through this agency, document everything and be prepared for poor maintenance support and a difficult deposit return process.
Follow-up: Thank you for your response. I would like to clarify the following points for the record:
Pest issues (cockroaches and moths):
While you state that pest control was arranged via the block manager, as my contractual agent and representative of the landlord, it remained your duty to ensure the property was maintained in a habitable condition. Simply deflecting to the block manager does not absolve your responsibility.
My reports were made to you in good faith during the tenancy, and I had a reasonable expectation of timely resolution.
Hot water issues:
Again, while you state the matter was under the block manager’s remit, as the letting agent you remained the responsible party for liaising and ensuring repairs were carried out promptly. The issue persisted long enough to affect my enjoyment of the property, and this was reported to you.
Deposit deductions:
You claim that “deductions were resolved” and that funds were in process of return when I raised the DPS dispute. This is factually inaccurate. At no stage was I provided confirmation that the full agreed balance was being returned. If you had processed the refund as required under the Deposit Protection Service Insured Scheme rules, there would have been no need for me to escalate to DPS.
It is precisely because of the lack of transparency and delayed handling that I referred the matter to DPS, which is the correct statutory route when disputes arise.
For clarity:
The Housing Act 2004 and Deposit Protection regulations place the onus on the landlord/agent to prove deductions are valid.
Tenants are entitled to challenge deductions where evidence is not provided.
I therefore reject your assertion that “there was nothing to dispute.” If you had complied fully with your obligations, this situation would not have arisen.
I am reserving my right to continue through the DPS adjudication process, and if necessary, escalate to Birmingham City Council PRS and legal action if my deposit is not promptly returned in full.
Linlan · 16 September 2025
Agent replied · 16 April 2026
Hi Linlan,
In response to your review I would like to say the following.
While we do understand how frustrating it can be to have issues during a tenancy, sometimes it can be the case that things are out of the control of an agent or landlord. Details of the three problems you have mentioned are below:
Sightings of cockroaches. This is something that was being dealt with by the block managers and pest control visits were arranged directly with them for any instances of this. I believe they did visit your apartment and would have continued to do so if reports persisted.
Moths: similarly to the above, pest control would have been arranged for this if and when reported.
Hot water issues: This was proven to be a block issue and as such fell under the remit of the block manager. Arrangements were made via them for servicing and repairs of the units and the problems were solved once the cause identified. This should not be something that persisted past the point of repair but if you had continued issues and they were reported we would have ensured they were addressed.
After you vacated the apartment, we had an email conversation in which your deductions were resolved and you were informed that the agreed balance was being returned to you. This was in process when you left the review and you had full knowledge of this making it strange that you disputed with the DPS. This has only prolonged the return of funds to you. There was nothing to dispute.
★★★★★ 3/5
GoogleReally bad experience overall, I really wish I would've trusted the existing reviews before working with these guys.
The flat came in a subpar and unclean state
Communication from letting agents was extremely unfriendly and poor
Overhead lighting didn't work since day 1 and many requests of fixing has gone ignored after which I gave up and arranged my own lamp and now after moving out they have charged me for 5 lamps???? absolutely insane behaviour.
Said they would get back to me within 2 weeks after moving out about deposit, whereas I had to chase them on the deadline for them to do the inspection. and charged absolutely ridiculous prices with no backing-just put whatever number they felt like.
I will dispute my deposit claim and will take it to the council if I need to.
EDIT, The disputed claims were handled promptly by the agency, and they agreed to remove the unjust charges from the deposit.
Meghna · 16 August 2025
Agent replied · 16 April 2026
Dear Meghna,
I am surprised that you have left this review without wating for a reply to your email regarding the deposit sent shortly before. We were actually in the process of reviewing your comments and making the appropriate amendments.
In response to your points I would say the following:
In reviewing the check in inventory which you signed on the 9th of January having checked the property you did not make reference to the property not being clean other than a small amount of crumbs in a kitchen cupboard. If there was more than this we would have been able to take care of it for you if it had been reported.
We have had limited communications with you during the 6 months of your tenancy and in speaking with the team no one is aware of any negative conversations. If you would like to contact me directly to discuss anything you feel is in contradiction to this you are more than welcome to do so.
We have been back through communications about the lights in the property and it would seem that this is a historical issue which the landlord had decided not to address. Obviously on this basis there will be no charge and this would have been communicated by reply to your email.
The date of your review is actually the 10th working day after your tenancy end date. This being the case we are within the mandated timescale for response.
Any costs quoted are based on industry standard charges and we will be able to provide third party invoices for these. We also have photographic evidence available to show any of the work required.
If you do wish to dispute any of the claims made with the DPS this is your right and we will be happy to provide them with the evidence they need for the claim.
Matt Wilson l General Manager
★★★★★ 5/5
GoogleThe best letting agency we've ever used. Luke is always polite and able to help us with any issues we've had with the flat, very often we'd have someone sent over on the same day that we'd reported the issue. Highly recommend
Momchi · 16 August 2025
★★★★★ 5/5
GoogleHaving had experience with many other agents in the past, I can say with confidence that Eight8 Property are the best in Birmingham. Luke and the team are always available, no problem too big or small. Highly recommended on all fronts.
William · 16 August 2025
★★★★★ 5/5
GoogleEight8 property by far is the most effective and qualified, in my opinion. They found me a home precisely what I was searching for, and the customer service was excellent. I was quite happy with the service I got from this company. Ricky was always present for us and had a demeanour that was both calm and professional. Without a doubt, i'd suggest Eight8 property.
I am happy to say that once again they have found the ideal property according to my requirements. Thank goodness I don't have to switch agents.
Margi · 15 October 2023
★★★★★ 5/5
GoogleI dealt with Luke during the process of renting my property and found him and the whole experience pleasant and straightforward. It felt like a really bespoke service.
Robert · 16 October 2025
★★★★★ 5/5
GoogleI want to express my deepest gratitude to real estate agent Luke from Eight 8 Property. Luke is a true professional with a modern approach to clients. The work was completed very quickly and efficiently. …
Inna · 16 July 2025
★★★★★ 1/5
GoogleMonique was lovely when I first got the keys to my flat, she was happy to answer any questions I had and if there were ever any issues, she got straight to it. I remember when we first moved in we had an issue with our boiler which needed multiple visits, and Monique sorted it right out for me!
When it came to leaving the tennancy though, it was a different story. It seems the minute you stop sending them money, they lose all interest in you. I left my flat on the 28th of November 2022. Now I understood that some remedial work was needed to be done to the flat due to a flooding issue that happened when we lived there. I fixed all the flooding issues with money out of my own pocket, so it was just a small amount of decoration work that needed doing in which I advised Luke Mildenhall, if he can take it from my deposit. I have left this flat 4 MONTHS AGO, not a peep has been said about my deposit until TODAY even though I have asked multiple times for even an update because Luke told me they needed to survey the apartment. I have had to chase this up over and over again to try and get an answer, with promises of help, then nothing. Luke promised me “Matt will update you today” then low and behold a week later, absolutely nothing. Not one call from the team to see if my move went smoothly, or any updates at all. If it was anything to do with their money, I can guarantee it would be sorted out right away. The principal is not how much money of my deposit was left, it was the radio silence about close to £1000 of my money.
The professionalism of this company is a joke.
Avoid this place if you want money that rightfully belongs to you back, cause they won’t give it back for months 👍🏻😁
Georgyedw · 12 June 2023
★★★★★ 5/5
GoogleLuke Mildenhall has been incredibly helpful throughout the renting process. He was professional, responsive, and made everything smooth and stress-free. Thanks to him, I found a great property. Highly recommend!
Nima · 16 August 2025
★★★★★ 5/5
GoogleThank you Luke for your professional care, service and information provided in our recent Apartment search. We are most grateful for your assistance. An excellent representative agent for Eight8 Property.
Michael · 16 August 2025
★★★★★ 1/5
GoogleWITHOUT WORKING TOILETS FOR 4 MONTHS NOW.
Avoid.
New radiators installed in the hallway - great.. but they don't work. Both of toilets still don't flush. This is very disappointing to leave tenants without even the basics of a flushing toilet. Can we fix this ourselves and invoice to avoid further delays?
**Original**
The experience has been below average so far, in the 3 months my girlfriend has lived in the apartment managed by Eight8. The flat itself is very well presented and was given to her in a good state. However, there have been numerous repairs that have been requested. Both of the toilets do not flush, half of the electrical heaters don't work and the electrical consumer unit makes a loud buzzing noise (seems unsafe).
Luke · 12 April 2024
Agent replied · 11 June 2024
Hi Luke B
I’m sorry your girlfriend has experienced some issues. You are right that the Christmas break did get in the way. All contractors close for the festive season, other than for emergencies. Could you please email luke@eight8property and let him know the apartment concerned. We will get someone over asap.
Thanks.
★★★★★ 5/5
GoogleI rented with them 2 for two years, it was a good experience. They managed fastly the need of repairing or replacing things. I needed to replace the fridge and the hoover. I also got before an old mattress and when I asked them if it was possible to replace they did so willingly for a better new one. I also got the washing machine repaired promptly. The deposit was reimbursed in less than a week. They replied the emails in good time and they are polite and kind people. Special thanks to Monique and Matt for everything.
Javier · 12 June 2022
★★★★★ 5/5
GoogleLuke has been incredible from arranging papers for the flat in 2 days (without me even needing to view the property due to the pretty accurate video viewing sent over) to sorting out any issue's I've had in between for the property ASAP. I've been living there for the past 10/11 months now and both Luke and Monique have been prompt and always happy to help. As a graduate moving out on their own for the first time, this is the best agency I could have asked to be paired with - so far so great ;) A truly understanding team, keep doing whatever it is you're doing!PositiveResponsiveness, Professionalism
Mahdi · 12 June 2022
★★★★★ 5/5
GoogleEight8 has been a pleasure to rent with- in particular Luke and Monique have made my experience with renting in Birmingham very positive! They are always ready to help with any questions or when there are issues they always help to sort them out. They operate in such an organised way when it comes to raising issues which really helps you keep track of progress and they have got a great mantainence team that works with them which helps with sorting issues. A great company represented extremely well by Luke and Monique- thanks to them, I decided to renew my lease!
H · 12 June 2022
★★★★★ 5/5
GoogleEXCEPTIONAL agency and team.
I have been in the UK for 4 years and have stayed in many rental properties.
I have met many agencies but NEVER have I felt as comfortable as I did this time.
I was very sceptical and very wary at first because most of them just want you to sign the contract and then disappear without giving you any support but I had to change my mind!!!
Matt, his team but especially my point of reference Luke were not only great professionals but very human, understanding, always ready to answer my many questions, doubts, concerns and even more they came to me in ALL my requests and needs.
I was desperate, looking for a new cosy home in which to start my new work experience in Birmingham and I was very demoralised.
Meeting them was my salvation!
Trust me, I have never left reviews but this time they deserve it all!
Present, precise as I like, professional, I am very demanding and they accommodated me in everything, responding and helping me even in matters not within their competence, I couldn't ask for better!
Luke immediately understood my needs and found me a wonderful new flat but most importantly he was able to meet EVERY request I had.
This is the first time I have finally found an agency that lived up to my expectations! For me, living and working in the UK and being on my own, away from home and my loved ones, finding them and a home like the one I live in was a breath of fresh air.
Rely on them and you won't regret it!
Federica · 12 June 2022
★★★★★ 5/5
GoogleGreat staff, especially Luke who is very professional and thorough in everything he does. He gives good advice and is always honest.
Charlie · 16 August 2025
★★★★★ 5/5
GoogleAfter just over 6 months living in a property managed by Eight8, I'm very happy. All through the viewing, signing of the initial tenancy and my first renewal, Luke and the team were very efficient and professional. Day to day, Eight8 are very inobtrusive letting agents, with any communications about things like property checks sent well in advance and through the handful of minor issues I've had with the property, they've been quick and helpful in their responses.
Rob · 12 June 2022
★★★★★ 5/5
GoogleIt has been an very happy experience so far with Eight8 property, especially Luke. Luke has been excellent since my initial queries about renting out my property. He is very efficient with the process, very patient with whatever questions I asked, and has always been prompt in communications with clear answers. I would highly recommend Luke and Eight8 Property in Birmingham to others landlord if you are looking for an Estate Agent to manage your property.
Jim · 12 June 2022
★★★★★ 5/5
GoogleSo far my experience with eight8 has been brilliant.
I found a property for a good price, booked to have a viewing with Luke, who professionally showed me around and answered my questions. Contract signing was quick, key collection was easy, communication was quickly replied to as were any questions. I had moved in within a week. All documents were digital and I can access them freely.
The flat I am in is lovely with minimal fixes needed, however I have yet to use the maintenance portal.
Everything was done safely, and I felt very comfortable/not pressured by any of the team. Good job and thankyou!PositiveResponsiveness, Quality, Professionalism
Charlotte · 25 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
