Dixons Estate Agents Selly Oak Sales reviews in Birmingham

★★★★★ 1/5

Trustpilot

Avoid renting from them!

Rented flat - Longley Walk, Chelmsley Wood.My partner rented a flat from Dixons for 12 months, on check-in the property had various marks and smudges and was far from pristine condition. I myself have worked in property lettings for 11 years and I deal with all aspects from check in, check out and releasing deposits on a daily basis, so I know exactly what is and is not acceptable. The flat had tiny electric wall heaters that were not wired in and did nothing to heat the flat, these heaters were not mentioned on the EPC as it had Blown air heating when it was carried out and would mostly likely fail a new EPC, you could see your breath in the flat it was that cold. Various repairs and the poor heating was reported to Dixons many times and even mentioned during an inspection but nobody ever got back to him even when he called up to chase. Before check out myself, my partner and his parents cleaned the flat, it was left in a cleaner condition than when he moved in. He then received an email from Dixons to say the landlord would like £190 towards cleaning. The deposit was on the insured scheme where the landlord holds the deposit and pays a membership to insure it with MyDeposits, this means MyDeposits always sit in favor of the landlord as they are the paying member not the tenant. With this in mind we disputed the deposit and sent photographic evidence of the cleaning and condition plus the emails shared, the deposit should have been released in full but they still took £145 of it and awarded the landlord. My advice is avoid renting from Dixons and always avoid signing up for a deposit on an insured scheme, the tenant will never be in a fair position.

Michelle · 18 January 2023

★★★★★ 5/5

Trustpilot

Sarah and the team were fantastic in…

Sarah and the team were fantastic in the Bearwood branch !!!!Second property that you guys have sold for us Great Job !!!!

Brian · 30 October 2023

★★★★★ 5/5

Google

Was attended to in store (Dixons Selly oak) by a really lovely young woman Tayla. She was very helpful and extremely polite, made my experience in store much more pleasant! Can’t recommend her enough.

Jessica · 26 January 2024

★★★★★ 5/5

Trustpilot

Thank u to Sarah and the team at Dixons…

Thank u to Sarah and the team at Dixons in erdington sarah was very helpful always keeping upto date with the sale on my flat many thanks Sarah and Allison

Mr · 15 March 2023

★★★★★ 5/5

Google

A very professional, friendly and efficient service from Dixons as always. Nothing is too much bother, the can do attitutde is brilliant. Other firm of estate agents should take note and copy. I will definitely recommend to friends and families. Also I will use again and again, thanks very much for such a smooth transaction. A big thank you.PositiveResponsiveness, Quality, Professionalism, Value

Hop · 23 October 2020

★★★★★ 5/5

Google

Tim Reynolds and Danielle who manage lettings from our local branch have done a superb job at getting multiple viewings for our property and ultimately securing good tenants. They are very approachable, friendly, professional and knowledgeable, while being happy to help at all times explaining and answering queries, while resolving all issues. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 23 October 2021

★★★★★ 5/5

Google

A big hand to Claire, Becky and Barry for helping us buy our first home from day one (viewing) to the end!

Monica · 23 August 2024

★★★★★ 5/5

Google

I had really great experience with Dixons Selly Oak when purchasing my first house. The staff was really friendly and helpful with every step of the process.

Nam · 25 May 2024

★★★★★ 5/5

Google

I had a great service from Dixons in my area. Lovely people, very professional, supportive, friendly and a big help sorting all the legal and admin stuff when I sold my property. I can highly recommend Dixons.

Cornelia · 23 October 2023

★★★★★ 5/5

Trustpilot

Yardley branch outstanding

Used the Yardley branch to sell our property. We started discussing possibility of selling about 6 months ago but still had reservations as we hadn't decided when we wanted it to go on the market. Faye from Yardley branch was amazing, she kept in touch with us regularly and when we were ready to sell, she made the whole process so easy for us. Naomi from the same branch arranged viewings and she was so friendly and professional. We ended up with a serious buyer within 3 days of the house going on the market. Faye and Naomi are definitely an asset to the Yardley branch.

Noreen · 23 November 2022

★★★★★ 1/5

Google

Arranged a viewing and turned up on time- no agent was present so I phoned to be told by Dale who I arranged the viewing with that the owner had accepted an offer and he's 'tried to call me a couple of times'- no missed calls, texts or emails received on my end. Very unprofessional.NegativeProfessionalism

Julia · 10 January 2022

★★★★★ 5/5

Google

I enquired about a property and spoke with Tayla who was very professional and helpful! I would recommend her to anyone who needs assistance with finding a property.

Kahrel · 25 April 2024

★★★★★ 5/5

Google

Both Ilan and Jan at Selly Oak branch were amazing, helpful and offered much guidance and advice throughout the process. Our solicitor was not great and they help to chase things along, resulting in a successful purchase. I would highly recommend them and will not hesitate to use them again. A great team....RobPositiveResponsiveness, Quality, Professionalism, Value

Rob · 23 October 2021

★★★★★ 5/5

Google

Came in to office to discuss buying my first property with Becky and she was amazing! Definitely recommend using this agent!

Isa · 23 August 2024

★★★★★ 5/5

Google

Tayla has excellent customer service and helped me so much! Call her if you need help finding a property

Loqman · 22 September 2024

★★★★★ 5/5

Google

Recently sold my property with Dixons which was on the market for only a week. I did not had to worry about chasing the solicitors up as it was taken care by Dale. He has been keeping me upto date and dealt professionally. Thank you very much Dale.

Nagina · 23 October 2022

★★★★★ 5/5

Google

Fabulous service, will definitely use again in the future. Always gives you an honest opinion. Thank you to the team!

Lisa · 23 August 2024

★★★★★ 4/5

Google

Had a property viewing with David, who was incredibly helpful, honest, knowledgable and was very professional in mediating between myself and the landlord. My partner and I can't thank him enough for his efforts (:

Rory · 23 October 2023

★★★★★ 5/5

Google

Really helpful Agency.

István · 9 April 2025

★★★★★ 5/5

Google

I have recently completed the purchase of a property through Dixons Selly Oak, and it was handled very professionally. All the team members were extremely helpful and due to this I was able to complete within the time frame. Highly recommend Sam and Stephanie whose dedicated support was invaluable.

Jasmine · 24 October 2016

★★★★★ 5/5

Google

It was emotional but we completed. Thank you to the team at Dixons (Selly Oak) for there patients, understanding and expertise in getting this purchase over line. look forward to another purchase in the future.

Sajid · 2 April 2025

★★★★★ 5/5

Google

Tayla at Dixons helped us finding somewhere we as a couple could call home, and we are extremely greatful, excellent customer service

Jaime · 24 June 2024

★★★★★ 5/5

Google

Exceptional service! My mortgage advisor was Megan Lyman and she was very professional. From start to finish, she kept in contact, kept me up to date and supported me to buy my first property. I would recommend countrywide based on this. Fantastic customer service and proactive approach enabled an extremely fast turn around from Mortgage application through to completion! Thank you!

SoziMngaza · 24 October 2019

★★★★★ 1/5

Trustpilot

Disgusting service

I have tried to contact Dixons on several occasions left messages no one has ever called me back. I did an experiment and called each of the 20 branches and all of them went to answer machine.Absolutely disgusting service. It's ok for them at the moment because the market is booming but watch this space when they need your custom. I am an investor buying and selling houses all the time, I would NEVER use them to market my properties

Claire · 11 July 2022