Dixons Estate Agents Northfield reviews in Birmingham

★★★★★ 5/5

Google

I want to thank Ryan for a refreshingly prompt and transparent service. Renting can be a complicated business but Ryan has really gone above and beyond for helping me secure a property. Has really put my mind at ease! Would recommend.

Gabriel · 23 August 2025

★★★★★ 5/5

Google

We are very pleased with Dixons successful sale of our former house. Claire, Becky and Amy were very efficient throughout the sale process and proactive in identifying and solving problems. We are pleased to recommend them. Mark Woodward

Mark · 15 September 2025

★★★★★ 5/5

Google

A big huge thank you to Jan, Becky, Claire, Amelia and Amy at Dixons Selly Oak. I have bought and sold through this branch on many occasions, and each occasion, always a great 5* service. Staff are super friendly and always prompt with following things up. The reception you get is very welcoming, the staff treat you like they're own personal friends, but always with professionalism. Thank you everyone, keep up the good work and stay exactly as you are.

Ajit · 29 December 2023

★★★★★ 5/5

Trustpilot

Excellent communcating skills from Dixons estate agent staff

I met Becca in Birmingham while I have put up for rent my house through Dixons estate agents. Becca was tasked to carry out viewing of interested people. The reason that I am writing this review is that I was impressed how well Becca did carry out the viewings and how professional she comes across especially in communicating with people.

Arben · 10 December 2025

★★★★★ 5/5

Google

After approaching several estate agents to help find me a rental property I spoke to Taylor. Taylor went above and beyond and found me a property exactly where i needed and what I was looking for. She was extremely proffesional and kept me updated at all times. I was about to give up my search until I spoke with Taylor not all super hero's wear capes. Thank you Taylor

Martin · 26 June 2024

★★★★★ 5/5

Google

I had a very pleasant experience at the Dixon Selly Oak branch. The entire experience, from the moment I walked in, was fantastic. The staff was friendly, especially the services provided by Sophie Hodgson. She is the senior lettings negotiator in that branch of Dixon, and she was efficient and professional, as she took the time to address, give responses, and do follow-ups on time to all my questions and concerns without any rush, rudeness, or discrimination. She was very understanding and helpful and gave excellent customer service to keep things on track. I will recommend If you're looking for an estate agent regarding property-related services to help you, look no further than Dixon’s Selly Oak branch. While searching for property confirmation, I visited many agents, including other branches of Dixon’s, but the Selly Oak branch stood out as the best due to the excellent customer service provided by Sophie Hodgson. Thanks, Sophie.

Muhammad · 16 October 2025

★★★★★ 5/5

Google

With the far reaching changes in legislation for property rentals, I decided it was time to hand mine over to professional letting agents. Sophie Hodgson has helped and advised me every step of the way, even responding to emails in the evening to ensure I was updated promptly. I would have no hesitation in recommending Sophie. She has been tremendously professional but also warm, friendly and reassuring. I felt I could always trust the information she provided as if she was in any doubt about the correct answer to one of my many questions, she would confirm details with a colleague. I feel much safer knowing that my property let is being managed by Sophie.

Annette · 15 October 2025

★★★★★ 1/5

Google

I Wouldn't even give this place 1 stars! They are the rudest estate agents iv had to deal with, iv recently just moved out of a property which I rented through Dixons & id definitely AVOID now if I was going to rent again . Timothy Reynolds was nothing but rude about me leaving threatening extra charges for leaving the property as he couldn't be botherd to read my tenancy agreement and see that under the break clauses I ended my tenancy in the correct way. All he cares about is getting his commission at the end of the day from there over priced properties. Daniella Lawmon also rude from this branch, questioning me about why I was leaving the property & also trying to threaten me with additional charges which where NOT in my agreement. They don't push the landlord on getting any repairs done they just fob you off on the phone with aload of rubbish to make sure you keep paying that rent every month so they get their commission!!. AVOID AVOID AVOID!!!!

Charles · 25 October 2023

★★★★★ 5/5

Google

Our house move spanned 10 months, almost everything that could go wrong went wrong. Without Dale, Krystal and the team at Dixons, Selly Oak - we don't think it would have ever happened. They are courteous, professional, knowledgeable and able to predict scenarios and offer advice on the best way to deal with the issues that arose. They kept us constantly updated and we got to know them well. We have absolutely no hesitation in recommending their services and actually, seeing how other agents in the chain operated, urge people to use them. We cannot speak highly enough of the team and would like to thank them for being with us every step of the way on our roller coaster experience. We have now eventually settled into our new home and would like to wish the team a Merry Christmas and a Happy New Year and also a heartfelt thank you for your assistance along the way. Keep up the great work! Dave & Nicki

David · 25 October 2023

★★★★★ 1/5

Trustpilot

Disappointing experience with property management and deposits

After two years as a tenant, the most I can give Dixons Estate Agents is a 1-star review. While the initial setup was fine, the ongoing experience was very frustrating. When dealing with renewals, repairs, or the deposit team, the staff were consistently unresponsive and quick to shift the blame elsewhere. I never felt that they were on my side. At the end of our tenancy, they attempted to make unjustified deductions from our deposit for standard wear and tear, and we had to rely on the independent deposit scheme to get our money back. I would not work with them again nor recommend them to anyone. If you do rent with them, make sure you document everything.

Thaddeus · 29 June 2026

★★★★★ 5/5

Trustpilot

Sarah Blair was very helpfull always…

Sarah Blair was very helpfull always available if needed help with queries would go above and beyond to give a great sevice The whole team always friendly and made you feel a valued customer Overall i would highly recommend Dixiobs on Erfington high street as the number one estate agents to go to

Barbara · 9 January 2026

★★★★★ 5/5

Google

The team at Dixons have been great! I can’t thank them enough for all their help during my first time buying a house they made it a breeze! I would definitely recommend them to everyone, big shout out to Claire & Becky they have been amazing! Thank you so much again for all your help 😀 …

Emma · 2 December 2024

★★★★★ 5/5

Google

Dixons Selly Oak are great people, I had an excellent experience from viewing to after sales support. I bought my first home with them so was a little nervous about the whole process; but Nick, Dale and the team have been great with communicating with me and my solicitors. Very efficient and managed to get the keys to the house in under 6 weeks. Thank you and I hope to use your services again soon :)

Sam · 25 October 2023

★★★★★ 5/5

Google

Claire has been very helpful for finding the best property for us. Becky whom tirelessly showing us different properties and amazing knowledge of the viewing properties, finally found a dream home for us. Dixons team at Selly Oak is by far the best around here and I would recommend anyone selling / buying their properties with Dixons. Job well done and thank you for making the transaction within 3 months!

Gunner · 27 February 2024

★★★★★ 5/5

Trustpilot

Warm & Friendly Estate Agents

Dixons Selly Oak was a stark contrast to what we experienced when we started our journey to sell our home. After a very disappointing experience with another agent, they were professional and proactive, always one phone call away. The team, Becky, Amy and Claire were consistent, persistent and determined, to ensure we got the sale. Great service. N&J

Nia · 22 October 2025

★★★★★ 1/5

Trustpilot

UNACCEPTABLE SERVICE

POOR SERVICE!! My property, which has been under the care of Erdington Lettings for the past five years is lying empty. Following the recent departure of my tenant, the property is now vacant due to significant damp and mould issues, which I understand have been exacerbated by a leaking roof. Despite the seriousness of this situation, the level of service I have received to date has been extremely disappointing. I have been required to repeatedly chase for updates, and in most cases, I receive no response. On the occasions where I have managed to speak to someone, I am assured that follow-up emails will be sent, however, to date, I have not received any written communication as promised. I am now trying to arrange for the property to be re-let, but I am again experiencing a lack of response from the lettings team, despite leaving multiple messages requesting a call back. This situation has now reached a point where it is unacceptable. The lack of communication, delays in addressing essential issues (including potential structural concerns such as the leaking roof), and failure to progress reletting are causing both financial loss and unnecessary stress. I require the following as a matter of urgency: I require Immediate contact from the lettings team to progress marketing and re-letting of the property Access to my property so remedial works can commence. A dedicated point of contact going forward If this matter is not resolved promptly, I will have no option but to escalate this further.

Colin · 20 May 2026

★★★★★ 5/5

Google

My Dixon Selly Oak branch experience was excellent. I loved everything from the time I entered. Sophie Hodgson, as senior letting negotiator, was polite and gave excellent service without rush, rudeness, or discrimination. Allow me to suggest Dixon's Selly Oak office offers property-related estate agency services. I visited many agencies, including Dixon's branches, to confirm property, but Sophie Hodgson's superb customer service made the Selly Oak branch stand out. Thank you, Sophie.

Rida · 16 October 2025

★★★★★ 5/5

Trustpilot

Dixon Yardley

What a amazing team, they made my sale very easy and stress free. Staff very polite, friendly and helpful. Becky was brilliant. So glad i used Dixon Yardley to sell my property and would always recommend the Yardley branch. Keep up the good work Dixon Yardley. 💯

Consumer · 6 January 2026

★★★★★ 5/5

Google

Jan Sturley kept us regularly updated and chased up loose ends when necessary: Jan was superb support throughout our lengthy sale process and was a vital connection between us, the buyer and solicitors: she saw things through to the end and gave us the confidence that all would eventually conclude successfully. I think without Jan’s involvement, the sale may have fallen through.

Simon · 27 May 2024

★★★★★ 5/5

Google

Jessica was LOVELY. She went through everything with us, and was very caring and thorough. Would highly recommend Dixons!

Mel · 15 November 2025

★★★★★ 5/5

Google

I’d like to express thanks to Teliah who was an amazing host. She was really attentive, made sure we got to our appointment okay, she was open and honest and easy to get ahold of. We went with another property but we loved our experience with Teliah and Dixons. It was much more positive than other experiences we had in the city.

Suzy · 27 April 2024

★★★★★ 5/5

Google

Thanks to the fantastic team at Dixons who successfully manged the completion of my house sell without drama! The team of Amy, Claire and Becky are exceptional and worked as one overcoming the challenges we had. They were always positive, helpful and knowledgeable, with a focus on keeping the transaction moving. I look forward to using them again :).

Jon · 21 January 2026

★★★★★ 5/5

Google

Such lovely staff especially Jess she help me out and explained everything carefully to me Thanks Jess again for your help

Mohammadreza · 15 October 2025

★★★★★ 5/5

Trustpilot

Holly set up my home insurance

Holly set up my home insurance, she listened to what I was after and covered everything I asked for a fab price. I would highly recommend Holly to friends and family.

Consumer · 21 April 2026