Trusted Agent profile · Birmingham
★★★★★
499 reviews across 2 platforms
1 Sutton New Road, Erdington, Birmingham, B23 6TJ, B23 6TJ
Dixons Estate Agents's office in Birmingham, at 1 Sutton New Road, is rated 4.2 out of 5 across 499 reviews on two platforms, including 317 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Dixons Estate Agents Erdington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from Danielle at Countrywide, this is now our third mortgage working with Danielle and would definitely recommend her mortgage advice to others! Very professional and makes the whole process easy for us. Thanks again Danielle we will see you in 5 years time!
Hi Rob, thanks for your wonderful 5* review and recommendation. It's great that Danielle and the team consistently provide you with such a good service. Best wishes, Tracey.
5/5
GoogleI have just completed my re-mortgage in branch with the countrywide consultant Danielle Robinson...the service was excellent & efficient ...I received regular updates and the process was smooth professional, I would definitely recommend her and countrywide to all my friends & family 👍🏻 …
Thank you Lee for leaving us with your wonderful 5* review. It is great to read that you would recommend Dixons in Erdington to your friends and family. Best wishes, Emma.
5/5
GoogleHassan Ali in the letting department has been super professional and helpful. He seems like the only person that picks up the phone consistently now. Previously it was very difficult to get through and speak to someone. He also went the extra mile to resolve a very stressful situation efficiently and truly a valuable employee to the company.
1/5
TrustpilotI had a viewing but .....
I was asked to provide proof of fund before even being able to view a property to buy. When I said I am not happy to do this before viewing the property as I am not sure if I want to place an offer on it yet, my viewing was cancelled. This is such a violation of privacy and lack of professionalism....
5/5
GoogleNadia and Shannon have been absolutely amazing. Above and beyond the call of duty. Found me a property in next to no time can't recommend these ladies enough. Great team 😊👍 …
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNot a trusted letting agency
Please beware this agent does not always manage properties on behalf of the landlord. Dixons (Halesowen) collected fees from us for not reason or service provided to us and then left us on our own to deal with a rogue landlord who often ignored his part of maintaining the house in good time. It had been a nightmare tenancy through Dixons Letting Agents Halesowen.
5/5
GoogleExcellent service from Sarah and the whole team. Have bought and sold with Dixons Erdington and the process was flawless from start to finish.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely unprofessional
Absolutely unprofessional, can barely get a hold of them over the phone, don't respond to email enquiries. After finally managing to get through to them and book a viewing they rescheduled twice then told me the night before the viewing was cancelled because someone had made an offer. I was one of the first to book a viewing of the property so what could of happened in between?
5/5
TrustpilotTracy and Hayley at Dixons Willenhall…
Tracy and Hayley at Dixons Willenhall are brilliant.
5/5
TrustpilotJess found me my perfect property and…
Jess found me my perfect property and was so great. Maggie and Josh have been so helpful too. Best experience I’ve ever had with a letting agency.
1/5
GoogleAwful service by Nadia McHugh. Several weeks of Delays in tenancy application and after taking holding deposit they placed the property back on the market prior to completing my checks.NegativeQuality
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotHolding deposit Scammer
Scam company. Takes 6 months' holding deposit from immigrants and then let the property to other customer. They do not reply after getting your money.
5/5
GoogleFantastic experience from the mortgage advisor who was very helpful, patient and found us an excellent deal. She really goes the extra mile and is meticulous with her work. She is the reason we go to Dixons Erdington.
It's great to see that the The Financial Service team at Dixons, Erdington were once again able to provide their proven 5 star service. Thank you. Kind Regards, Sarah
1/5
TrustpilotTerrible Service AVOID
Terrible Service. As a landlord I paid for full management but all they did was rent collect & they didn’t do that well, leaving me in arrears. High staff turnover. Poor service level. Contractors they use botch repairs. They price the rent low to get tenants & their fee. I’d question whether the even meet the tenants. AVOID.
1/5
TrustpilotERDINGTON Branch
Absolutely pathetic service. Rang and left several messages without any response . They haven’t got the basic levels of customer service to even pick up the phone. If that’s their ethos then stay away from them .
5/5
TrustpilotExcellent service and a lovely team
Efficiency with a smile and attention to detail throughout the lettings process, excellent service and a lovely team
1/5
TrustpilotDon't answer the phone
Don't answer the phone, dont get back to you when i was obviously interested in a property,ignores messages left for a return call, then sells without even contacting me to see if I wanted to put an offer in, feel sorry for the sellers might have got a better offer, I wouldn't use them to sell my house
1/5
TrustpilotRipped me off
Ripped me off! They took my deposit and then refused to give me it back when we didn't get the property - said I provided misleading information when that was absolute rubbish! Bunch of thieves - don't go near them
5/5
Googlelady called D helped us get our dream house. professional and patient with our lack of knowledge we so grateful Saul and Chipo
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPoor service.once sale is completed…
Poor service.once sale is completed staff become very unhelpful and rude.they also dishonest in their approach.ask me to pay deposit several months before the sale .many to get my deposit only after complaining.overall I had a very bad experience .they knew we were first time buyer at the time.
5/5
GoogleBrilliant service that went above and beyond what was expected. Their commitment and professionalism made the whole process so much easierPositiveProfessionalism
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent service in difficult times
Ian Walker of Dixons has been excellent throughout quite a complex flat sale. Despite all the complications of COVID and the fact that at one point we had to withdraw the property from sale due to uncertainty about the owner's health, a good and realistic price was obtained. Ian steered us through the process and was very helpful
1/5
TrustpilotAwful experience
Instructed Dixons last year to sell my dad's house. Really hard to get hold of anyone, continually had to chase for updates, felt completely let down by them and their lack of customer service. Avoid!
5/5
GoogleGood experience with Dixon, professional and helpful staff. Quick purchase process, good communication, would recommend.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your amazing 5* review and recommendation. Best wishes Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dixons Estate Agents Erdington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
