Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
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5/5
GoogleBeen using Dixons for years to rent my properties! 1st class service! Will continue to use them. Thank you again
Lee ยท 15 March 2024
Agent replied ยท 13 June 2024
Thank you Lee Howkins for taking the time to leave us your amazing 5* review. Best wishes, Lucy, Customer Relations.
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1/5
GoogleAbsolute shambles. Took over two weeks to contact us when requested a valuation. Then could not do for almost two weeks. And now having had to arrange time of work to meet them for valuation and despite them contacting to confirm appointment earlier today have failed to turn up. Do you actually want to sell houses?
Garry ยท 15 June 2018
Agent replied ยท 13 June 2024
Thank you Garry for taking the time to inform us of your experience. I would like to apologise if on this occasion we did not live up to our normal high standards and would like to invite you to leave us further feedback so that we can learn from your experience. Please feel free to e-mail us further at review@countrywide.co.uk. Kind regards, Scott
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5/5
GoogleA big thank you to Koren,who was very receptive and very professional in her job
Nnowu ยท 14 June 2023
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5/5
GoogleVery friendly and observant. Didnt really have to ask much as Sophie and her colleague was very attentive
Sapphire ยท 14 April 2024
Agent replied ยท 13 June 2024
Thank you for your 5* review! Great to learn about your experience with our local team. Kind regards, Scott @ Customer Care
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5/5
GoogleFantastic service from Ryan and the Lettings team! Thanks for all your help finding me great tenants. Cheers
Harry ยท 14 April 2024
Agent replied ยท 13 June 2024
Thank you for your 5* review Harry Cox. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
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5/5
GoogleI had a great experience with Dixons. Their dealing during the renting process was very helping
and polite.
Amelia
Zafar ยท 15 March 2024
Agent replied ยท 13 June 2024
Many thanks Zafar Iqbal for your wonderful 5* review and thanks for your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThis review is for Ryan Smith in letting at Yardley . Excellent service. With good manners. Well done Ryan Smith. You are good in what you do. Keep it up
DTCare ยท 14 June 2023
Agent replied ยท 13 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHave had my property let by Dixons. Considering the distance I think they were perfect ๐๐ป when it comes down to communication, updates and paperwork. All great and flexible terms to make things easier for me
Amber, agent that was dealing with all that, was great, kept me informed about the progress all the way.
Many thanks to the whole team x
Anna ยท 14 June 2023
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5/5
GoogleAmber the letting negotiator was very efficient, replied promptly to any concerns and saw me through the entire letting experience. Thanks again ๐ โฆ
Firas ยท 16 November 2023
Agent replied ยท 13 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleKind and dedicated staff who answered questions and offered advice and support on renting.
Denisia ยท 6 June 2024
Agent replied ยท 20 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleGood one. Amelia had been helpful. I was introduced to Dixons by a friend. So far so good Dixons is doing perfectly well. Thank you.
Anuoluwapo ยท 17 October 2023
Agent replied ยท 13 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI had the pleasure of dealing with Amelia, she was very knowledgeable and helpful. Great customer service. Would definitely recommend and be using her again. Thanks.
Jamie ยท 17 September 2023
Agent replied ยท 13 June 2024
It's fantastic to see another 5* review! I will make sure your kind comments are known to the team. Many thanks,ย Scott @ Customer Care
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5/5
GoogleWonderful experience. Sophie at Yardley office helped us narrowing down the property, which was exactly what we needed. Amazing customer service.
Muhammad ยท 11 January 2024
Agent replied ยท 10 January 2025
HI Muhammad, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
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5/5
GoogleThey have been really helpful and the guidance provided by them really helped me to understand the properties.
Will suggest everyone to give a look to their properties listings.
Hammad ยท 14 June 2023
Agent replied ยท 13 June 2024
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
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5/5
GoogleDixons at yardley have been amazing.
Amber (lettings department) has helped us in every way possible so that we can get into our new property as soon as possible.
Joshua ยท 14 June 2023
Agent replied ยท 13 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI would like to say a massive thank you to amber (I believe the agents name was amber Bennett) very professional and helped me through the whole letting process I was clueless about the whole process before having a conversation with amber. Very professional and I would recommend Dixons and especially amber to anyone looking to sell, buy or rent. 5/5
William ยท 14 June 2023
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5/5
GoogleHad a viewing with holly and sophie they was great and helped with all my questions
Kamrul ยท 14 April 2024
Agent replied ยท 13 June 2024
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
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5/5
GoogleI had an amazing experience when I viewed a property last week! I was very impressed with the service I received, koren was lovely and made me feel comfortable through out the viewing! I definitely recommend using Dixons :)
Sophie ยท 14 June 2022
Agent replied ยท 13 June 2024
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI am a first time buyer i was looking for a property for 2 months prior to viewing with Dixons Yardley, i have been happy with the service i have received from the viewing with Paul Orme and the sales progression of the property with Zoe Powell. I would highly recommend Dixons.
Tahir ยท 15 June 2019
Agent replied ยท 13 June 2024
Congratulations on the purchase of your first property and thank you for the 5 star review and recommendation. The Dixons team in Yardley aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service.
Kind Regards,
Sarah
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5/5
GoogleHad a wonderful viewing with Amelia! She was on time and had all the details ready to give me. Would definitely contact for another viewing!
Maham ยท 17 September 2023
Agent replied ยท 13 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleRecently Had a viewing with Sophie she was very clear and made the application process very easy
Dan ยท 15 March 2024
Agent replied ยท 13 June 2024
Dan Farley thanks for the great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHarry sorted out our door relatively quick and now it works better, hopefully no more broken keys
Umer ยท 15 March 2024
Agent replied ยท 13 June 2024
Umer Siddiqui thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleHad a viewing with Amelia and she was really friendly and reassured me throughout the whole process
Kate ยท 15 March 2024
Agent replied ยท 13 June 2024
Thank you for taking the time to leave us your 5* review Kate Foster! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThey're a Lovely team and have good response time. On check in, they provided adequate support to get set up and also gave us a complimentary gift box.
Paul ยท 14 June 2023
Agent replied ยท 13 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.