Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleShocking, poor and unprofessional. No answer a number of times on the phone lines left a number of voicemails asking fir a call back as this is what they request you to do via the automated service when thy don't answer. Last message left 4 days ago still no answer
Mohammed · 14 June 2022
Agent replied · 13 June 2024
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHigh recommend, Arif and Ryan has been the most helpful, positive attitude and really friendly
Ninez · 15 June 2019
Agent replied · 13 June 2024
Thank you Ninez for the 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Best wishes, Lucy.
★★★★★ 4/5
GoogleMy experience witDixon was very good.helped me with all the steps to get me in the property as soon as possible and everything was explained
Taha · 16 May 2024
Agent replied · 13 June 2024
Thank you for sharing your positive experience with us, Taha! We are delighted to hear that we could assist you efficiently and effectively. If you need any further assistance, feel free to reach out to us. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleJust viewed an apartment at 918 Equipoint , staff were very helpful I am very interested and am making an application
Sammi · 25 July 2024
Agent replied · 24 August 2024
Thank you Sammi for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI just want to said thank you to amelia because she showed me around a house and she was very professional knowledgeable and very helpful thank you so much.
From now I will be using Dixon's.
Francisco · 17 September 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSophie was wonderful at showing me and my wife around the property.
David · 15 March 2024
★★★★★ 5/5
GoogleRyan Smith and Cara helped us finalize everything within one week. From the moment we viewed the property to the moment we signed the contract, everything was smooth and they displayed an utmost professionalism. This is brilliant and we are very satisfied. These people know how to get things done in a timely fashion. Well done!
Ahmed · 14 June 2021
Agent replied · 13 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSophie Hodgson, showed myself and a few other potential tenants around. Was very satisfied with her efforts, totally professional with all questions asked and explanations.
A Credit to Dixons Yardley. Well done.
Daryl · 16 December 2023
Agent replied · 13 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently advertised a rental property through Dixons. The lettings team (Amelia, Amber & Ryan) are very professional, knowledgeable, and friendly throughout the whole process. Very happy and impressed with the service!
Trishna · 16 December 2023
Agent replied · 13 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to Amber for making sure we were able to move in before Christmas. She made it really stress free. Thank you!!
Mal · 14 June 2023
★★★★★ 5/5
GoogleIt was nice meeting with Sophie today at the property in crossfield, she was very polite and welcoming. She took her time to explain every details about the house. Well done and great job @dixons
Lenpedia · 17 September 2023
Agent replied · 13 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery good service with Amelia and amber in regards to renting out my existing property
Very professional and will use with my next rental
Brandon · 14 May 2024
Agent replied · 13 June 2024
Thank you for your 5* review Brandon Valentine. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMe and my partner recently got accepted for a mortgage. We used david smith as our mortgage advisor and I can’t thank him enough, he was helpful informative and all round did a great job with getting us our mortgage. He was professional and always reassuring, can’t fault him. Would highly recommend his services.PositiveResponsiveness, Professionalism
Lauren · 14 June 2021
Agent replied · 13 June 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleVery professional, helpful and friendly staff. I highly recommend if you are looking for rental options
Tinashe · 24 September 2024
Agent replied · 24 October 2024
Many thanks Tinashe for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmber and Ryan have been amazing setting us up as new landlords, they were able to answer any queries and put our minds to rest. Thank you both
AL · 14 February 2024
Agent replied · 13 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThis is the third time using Dave to sort our mortgage out always pulls it out the bag and finds the best deal with a quick turn around will definitely be coming back.
Mathew · 17 October 2023
Agent replied · 13 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been very pleased with the service I have received from Dixon's, especially from Amber Bennet who has helped make the process run as smooth as possible!
N · 15 January 2024
Agent replied · 13 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had viewing from dixons Yardley with Betty. She's very polite and had very good experience as we had few more viewing in the past with her. Always on time and well organised.
Waqas · 17 September 2023
Agent replied · 13 June 2024
Thank you for your brilliant 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCouldn't have asked for a more efficient, friendly and professional estate agents. Paul, Zoe and Grace are fantastic, friendly and informative. Every step of selling our property has been explained and helpful information has been given to us to help us achieve the best outcome. Definitely recommend and would give more than 5 stars if I could.
Amy · 14 June 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleWe had a really bad experience with our previous tenants who left our property in an awful state and had unreliable estate agent. Cara came to view our property and gave us some very good advice and answered all our questions and reassured us with our concerns. She is very knowledgeable and experienced. Very happy with the service provided so far.
Fatima · 15 June 2018
Agent replied · 13 June 2024
Hi, Fatima
Thank you for the kind words. I'm delighted to hear that Cara managed to get everything sorted out for you after the situation you were left in. I am sure that Cara and the team will continue to provide this high level of customer service going forward.
Kind regards, Chris
★★★★★ 4/5
GoogleWe went for viewing a property through Dixons Agency ,we told the requirements the agent has immediately responded us with the rite option. Thanks for the good service .
Naveen · 16 December 2023
Agent replied · 13 June 2024
It’s really lovely to read another review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery professional from start to finish, understood the market and issues facing me as a landlord. Would happily recommend to others. Amber in particular was very helpful for me.
Richard · 16 December 2023
Agent replied · 13 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKoren has been fabulous. She's really helpful and friendly, if you need anything she is the one to ask for!
Chloe · 14 June 2023
★★★★★ 5/5
GoogleHarry my property manager has been very helpful in getting the issues in my home fixed, he’s listened too me and made me feel like he cares and is eager to resolve my issues, thank you!
Clara · 14 June 2023
Agent replied · 13 June 2024
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
