Trusted Agent profile · Birmingham
★★★★★
1,992 reviews across 2 platforms
145 Great Charles Street Queensway, Birmingham, B3 3LP, B3 3LP
Connells's office in Birmingham, at 145 Great Charles Street Queensway, is rated 2.2 out of 5 across 1,992 reviews on two platforms, including 299 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. Connells Birmingham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleBig shoutout to Dori on her willingness to provide a great service, going above and beyond with her kindness/helpfulness in ensuring we secured the property we were eager to sign for. Also much thanks to Shennay for her support and help throughout the process.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe whole process of getting the keys to my new home was stressful and long however, Luca was very professional and patient along the way and reassured me. Thao was also great too! Anyone wanting to rent with this agency - I would highly recommend! Thank you!
5/5
GoogleConnells team in Birmingham branch has been very professional and supportive during the rent-out process. Tenants have been found quickly. Procedures completed seamlessly. Many thanks to the whole team.
Hello Bulent, Thank you for your 5* review! We're delighted to hear that you found our team professional and supportive throughout the rent-out process. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleJack Speed at Connells was my mortgage broker for my recent purchase. He made the process very simple for me and reacted quickly when we came across Barriers. Would highly recommend!
Hi Ben, Thank you so much for your wonderful 5* review! We're thrilled to hear that Jack made your mortgage process simple and efficient. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotConells west bromwich
Conells west bromwich. Terrible experience. Made an offer on a property and it was accepted by the homeowner. Property was never taken off the market and estate agent called Dean sneakily kept marketing the property and the homeowner then accepted a higher offer and then they wonder why everyone thinks estate agents are snakes.
1/5
TrustpilotDO NOT PUT YOUR PROPERTY ON WITH…
DO NOT PUT YOUR PROPERTY ON WITH CONNELLS OR ANY OF THEIR AFFILIATED BRANCHES. They make next to no effort to sell your home and you remain tied into a contract with them. Even if you take your property off with them after 20 week period (yeah! 20 weeks + another month's notice. Most local agencies take your house off within 2 weeks if you ask them) and on with someone else, they will try to come after you for their fee if you sell to a person who's registered with them or viewed through them WITHIN THE PAST 2 YEARS. They are parasites. Hiding everything in the small print, they are making money out of people this way during a recession and a cost of living crisis! Research if your agent is with the Connells Group before signing anything with these crooks.
1/5
TrustpilotEx Branch Manager
Well. I can only speak as an Ex Branch Manager.Last time my Wife posted a review in a purchase of her friends place, via my account, I had a threatening letter delivered to me by the legal team.I called the number on the letter, was told to withdraw my Wife's post and they would drop matters.Honestly?As a Branch Manager, I was appalled at offers not being presented as I was supposed to "secure the mortgage business, conveyancing and a survey".All a money grab.If they write to me again asking me to remove my comments- I'll happily see then in Court. I have nothing to hide.Don't list your house with these guys.Trust meJust sold my house and not through a bully tactic.A really nice Agent.Wonder why I didn't use Connells?Odd right?
4/5
GoogleJust wanted to say THANKS to Aisha and the team to turn this around so quickly for me,, would recommend .
Hi there, thank you so much for a lovely review, we are thrilled that you were happy with our service.
5/5
GoogleI had the pleasure of dealing with Lucie Barge, Becky Corbett, and Annabel Willets for a recent property purchase. The whole team kept me informed every step of the way and was available anytime for any queries I had. Thank you ladies for all your help and dedication.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a good experience trying to rent with these guys. John Dodd handled both my viewings and was excellent and very professional. Really helped me out. Would recommend for prospective tenants.
Thank you for taking the time to leave us your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleDori and the team at Connells are true professionals and helped with letting my property in the City Centre. I experienced an excellent service with Dori from beginning to end - highly recommend!
5/5
GoogleWe recently moved into a property with connells and John helped us with the process all the way through. Would use connells again. Thank you very much
Hi Remedian, Thank you for your wonderful 5* review! We're delighted to hear that John was able to assist you throughout the process. We look forward to working with you again in the future. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotDon't bother with the Lifetime mortgage
Don't bother with the Lifetime mortgage service. It's a waste of money.Other brokers will not charge you until the transaction is successful and at a cheaper rate.I honestly don't know what I paid for. You can easily get the quotes free with other brokers or searching independently and with connells you still pay the admin fee each time anyway for them to do the application.The deals aren't the best on offer either. I shopped around and found better deals in other areas and I couldn't help notice most of the better deals they recommended were owners of connells.Waste of money, shop around.
5/5
GooglePerfect service, Ross dealt with us from start to finish, could not fault the service. Gave regular updates and went above and beyond. Massive help and could not recommend higher.
Hi Sean, Thank you so much for your wonderful 5* review! We're thrilled to hear that Ross provided you with exceptional service from start to finish. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
1/5
GoogleMade a mistake and over paid since 31st October. The guy that dealt with me been saying refund is being processed. It’s now the 16th and I haven’t received my money. Every time I call it’s excuses after excuses. I’ll be seeking legal advice for my money.
Hello, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBirmingham Great Charles Street Lettings
Joe Fletcher the Letting Manager was amazing!He took us through the whole process quickly and with clear communication. He always answered queries personally straight away (email, phone, whatsapp). When he was away Sophia, the deputy manager was really helpful. All paperwork online as well. Highly recommend as letting agent.
1/5
Trustpilotslow to return your deposit, lack of transparency, unhelpful
I rented through another letting agency (Barnard Marcus - absolutely terrible experience), but for some reason returning the deposit was done by Connells (probably because they're all owned by Sequence). I had to call them and it seemed that otherwise the deposit release would've been stuck. They took another 2 weeks to release the deposit though there were no disputes or anything. Most of their co-workers try to brush you off if you call them to enquire. I'm sure this is not the way they are when they try to GET your money.
1/5
TrustpilotConnells Mutley Plain
We used Connells in Mutley Plain . Agent came out and gave us what we thought was a great valuation , so we decided to sign up with them . BIG mistake , check the tie in period / contract length , it was 6 MONTHS ! Over this period we had 8 viewings . We weren't satisfied and asked for dual agents to sell home instead of sole agent . Valuation agent said he'd get back to us after Monday morning meeting to give us reply . Waited 2 weeks and we're smooth talked into staying with them . We dropped our asking price by £25,000 after being asked to "work with them" . After several weeks we were asked if we'd consider a further final price reduction ...... Manager got involved and told me he would contact me in the morning regarding the matter of dual agents . We waited 26 days for a reply from the manager. We didn't get a reply, so we gave Connells 28 days notice to terminate contract.Beware of contract lengths BEFORE you sign the contracts and don't let them smooth talk you at your initial valuation . Right from the start , the manager stated that the air was a bit thinner at our price range....... Didn't fill me with confidence at all .
1/5
TrustpilotVery bad decision to deal with this…
Very bad decision to deal with this company,bad management, bad agency, bad communication, bad landlords,thay gonna create a very bad circumstances because they won't inform you of any change or charges. Only one word disgraceful 😔
5/5
GoogleI just wanted to say a massive THANK YOU to Joe. He was absolutely amazing! Helped me and my friend find the perfect apartment in such a short amount of time. I would highly recommend Connels. (And I would ask for Joe 😁) …
1/5
Googlethe worst customer service I've ever had to deal with. have had to approach a solicitor to get answers from them. they failed to comply with the agreement about delivering the contract on time. they use teenagers as employees and that's one of the worst things to deal with. they chase you by phone calls, emails, even WhatsApp till they get the holding fee. then they just disappear and you turn chasing them for an answer. The teenagers working in Birmingham's office have no clue how serious is for someone to get a place to stay. Being rude and having at least a ridiculous behaviour! they won't give you an update and whenever and IF you catch them on phone they say 'I was about to call you / do it now'. this company is just a JOKE
1/5
GoogleDisappointed with my experience of Connells so far as a tenant. I understand its a busy time of year, but I felt they didn't get back to me in a timely manner, making the whole process very stressful. My move in date was also the date the previous tenant was moving out, which I was not made aware of, so the property was not properly cleaned. The inventory was done last minute right before the keys were handed to me, and I have yet to receive the inventory despite being moved in for a week now. I have contacted the branch about this but still not received it. The dishwasher is broken, this was not disclosed to me. I have no info about where the meters are, so I cannot get readings. I have not been given an online portal account to issue maintenance requests. Those I have spoken to on the phone at Connells have been as helpful as they can, but I have not felt supported at any point in this process.
3/5
TrustpilotNot bad.Poor communication via email…
Not bad.Poor communication via email and phone.Would not recommend.
1/5
TrustpilotWould not recommend
My partner and I went to view a property … we received a phone call saying the landlord accepted the offer. we paid the holding fee. We then waited 10 days for referencing after having to email everyday for updates they then advised we were unsuccessful and won’t get the deposit back without any reason given what so ever in regards to being unsuccessful and not being able to have a deposit back and now ignore phone calls and emails !!!!! Absolute joke
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Tell us what you need and we'll put you in touch. Connells Birmingham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
