Connells Birmingham City reviews

★★★★★ 1/5

Trustpilot

Connells not returning deposit money

As a tenant I moved out of my property on 31st May .. my landlord approved the cleanliness and tidiness of the property on 4th June, so this was all ok, and I was told my deposit money had been requested from Connells. By 13th June I still hadn't received anything so I chased Connells who told me they'd "been waiting for an email from myself" to authorise fund transfer. This was the first I'd heard about this. So I sent the email, was told the funds would be processed, but it could take 10 working days...On 25th June I still had no deposit money and no update, so I called Connells requesting information. After being hung up on, after continually persisting, I finally got through to someone who told me my deposit request HADN'T EVEN BEEN PROCESSED ... words fail me at this point. They have now told me I should have my deposit money back this week but at this point I wouldn't be surprised if I need to chase it yet again. At what point does it become criminal negligence to withold this substantial sum of money from its rightful owner?

Joseph · 25 June 2024

★★★★★ 1/5

Trustpilot

Paid a marketing fee of £238 which if I…

Paid a marketing fee of £238 which if I used their solicitors gilson gray I would get this amount back. First I was promised 28 working days from the house sale being completed 2 months went by then told 28 working days from when they send in the invoice. The account team sent an email to say this is being fast tracked and I would get it by 7pm still nothing back and getting excuses after excuses

Kyle · 15 August 2024

★★★★★ 1/5

Trustpilot

WARNING : SCAM ALART

WARNING : SCAM ALERT DO NOT NOT RENT OR BUY FROM THIS LETTING AGENT COMPANY (Connells.co.uk)The worst experience of my life . I was moving from London to Birmingham for work and I found a 2 bedroom apartment listed by this company on rightmove. Because I was in another city I was not able to do an in person viewing so they suggest to sent me a video of the apartment I wanted to rent . I was a bit suspicious as they wouldn't do a live online viewing but because the listing was on Rightmove.com which is a credible platform I thought it would be ok . (Shame on Rightmove.com for allowing scammers like these on their platform)I provided my ID , documentation and they said hey would proceed to do the references . They asked me to pay a holding feel and a deposit for the apartment (Total £1100 )I got a weird looking recipt to confirm the payment and after that this is when thing turned for the worst . The agent I was dealing with (Sami) stopped reply to my texts or answering my calls as I was simply trying to get an update with everything . I tried to call their company number of which no on answered and it went to voice mail. When I requested to come see the apartment to confirm that it was legit and they blocked me . After 3 weeks of emailing , calling , texting the company and the agent ( Sami ) with no response it was obvious I have been scammed . So I lost all my money and on top of that I lot a lot of time and energy chasing these people . This is a warning to anyone .If I had done a little research I would have found 1000s of negative reviews people wrote about these scammers .Please Report this company (Connells.co.uk) on all the platforms they post their listings on such as Rightmove.com , Openrent.com, spare room.co.uk

Simon · 21 June 2024

★★★★★ 5/5

Trustpilot

Great speedy service from Hope at Connells

Speedy response to all communication. Hope was our estate agent, she was friendly, helpful and knowledgeable. She made us feel really relaxed looking round the property, and continued to provide a speedy and informative service throughout the process of renting our new property, a pleasure to deal with.

A · 26 June 2023

★★★★★ 5/5

Google

Prompt, professional and straightforward! Dev handled my enquiries with ease and has a great customer service attitude. Within a matter of minutes I was able to view a property, request an application form to then be diligently completed over the phone by Dev and Myself! Top service, thank you Dev and the team! GCPositiveResponsiveness, Professionalism

George · 25 October 2022

★★★★★ 5/5

Google

I expected the process of buying my first property to be a daunting one, however thanks to Jack and Beth everything flowed perfectly. Jack went out of his way with preparing my mortgage applications as well as managing key parts of the entire purchasing process, keeping me up to date every step of the way.

Neal · 25 October 2022

★★★★★ 1/5

Trustpilot

Absolute Scam artists

Absolute Scam artists. Ridiculous deductions from deposit (£250 for an oven that needed cleaning and a shower screen that was dirty). Neighbours said cleaners never attended, refused to provide an invoice for cleaning. Useless communication. Agent I dealt with made return of deposit as diffcult as possible (taken 2.5 months) and pulled stunts like ignoring my email for a week, emailing a reply at 5:20 on a Friday and when I responded immediately, got an "out of office for a week" auto-response. Scum.

Tom · 3 June 2024

★★★★★ 2/5

Google

Wasted our time last year going to view a property. It was advertised as furnished, when we went in it there was no furniture and was in shambles with heavy wear and tear. Basically uninhabitable. You’d think they would verify details before listing a property and offering viewings. Really unprofessional.

Man · 25 July 2025

★★★★★ 1/5

Trustpilot

Do not use or work for this company.

Honestly, the worst company you could work for or use as a client. I have not experienced everything quite like it. I had witnessed, heard and been made to tell so many lies to paying customers. Money is all they care about, not ones health. Not a good company.

C · 15 April 2023

★★★★★ 1/5

Trustpilot

We completed on our house on Friday and…

We completed on our house on Friday and We used connells as our Agent, their customer service is awful. No viewing feedback, I had to ring them each time to ask, most times just being told we can’t get hold of them. On one viewing I happened to be in the house and the agent let it slip that the week before the woman who was supposed to view our house didn’t actually view it and there was confusion and it wasn’t our house she wanted to view, instead of telling us this, they made up feedback and said one of the bedrooms was too small! They had a key for us in their office so they could let themselves in to do viewing yet one time we got called back to let them in as they didn’t know they had a key! After we had agreed an offer that was the last we pretty much heard from them. I would chase and chase on emails for updates just to get a snotty email back from Adam who’s the sales branch manager. Absolutely no communication pretty much from start to finish!

Emma · 22 May 2024

★★★★★ 5/5

Trustpilot

The surveyor was punctual amicable and…

The surveyor was punctual amicable and friendly.

Andrew · 22 July 2026

★★★★★ 1/5

Trustpilot

I wish I had read these reviews before…

I wish I had read these reviews before using Connells. Absolutely terrible. We used the mortgage advisor service for first time buyers. We could never get hold of anyone, and it would take at least a week to get a response (we were in a contract race). We decided to pull out of the race and look at other options, booked and appointment to get some help. We drove half an hour to be told: 1) I am not allowed to help you if you are someone else’s client and 2) I cancelled your appointment yesterday by which he meant he had deleted it from his own diary but not contacted me at all to tell me this is the case. Walked away very angry drove all the way back home and told them we will not be using them moving forward. Now using an independent mortgage advisor who is fantastic, and free of charge!

Jasmine · 16 May 2024

★★★★★ 5/5

Google

I've experienced high quality service and professionalism at the hands of Aisha Hussain and Joe Fletcher and others who I've come across in the Connells Lettings team. They've helped me find tenants for a couple of properties and done a really good job in sourcing suitable tenants quickly and the end to end customer experience has been really positive from my point of view. Keep up the good work and thanks for everything so far!PositiveResponsiveness, Quality, Professionalism

Ravinder · 25 October 2021

★★★★★ 5/5

Trustpilot

Great service e

I have recently moved into a rental property, moving house can be very stressful and Connells made the transition into our new property almost stress free. James kept in touch with us to keep us updated on a weekly basis so we knew what to expect and was prompt with any questions or queries we had.I will definitely be recommending Connells in the future.

Niomi · 10 March 2021

★★★★★ 5/5

Trustpilot

A big thank you to Kelly for offering a…

A big thank you to Kelly for offering a very personal and extremely easy experience in renting my property. It had been so effortless which is exactly what I required and tenants were found within a week.Thank you for going over and beyond Kelly nothing was ever too much effort for you, a true credit to the company and gold star service. (Jas Dhillon Perton)

Jas · 8 December 2020

★★★★★ 1/5

Trustpilot

Connells warndon.

Connells warndon.Terrible. Just brought our first house and the seller used these lot. We had to chase all the time, not kept in the loop at all. I was led to believe I was in a bidding war with interested party, turns out they lied. I paid an extra 2 grand for nothing. On completion they gv my mrs a welcome pack with random stuff which several were out of date. Steer clear, bunch of muppets is putting it very lightly

Michael · 6 May 2024

★★★★★ 5/5

Google

My experience while trying to rent a property in Birmingham was really stressful. Thanks to Connells, I had a seamless experience from letting the property, to setting up my utilities. The agent Luca was very patient, calm and professional. Nice team.

Unwana · 25 October 2023

★★★★★ 1/5

Trustpilot

The estate agent is so pushy and…

The estate agent is so pushy and insistent on me talking to their in house mortgage advisor. This would have been fine if it was just offered as an option to consider, but instead the whole thing felt really pushy.

Nancy · 21 October 2025

★★★★★ 1/5

Google

I booked a viewing on a flat, I received confirmation via text and email. Come the day of viewing, I rang the office before leaving and I was told "it's all confirmed, thank you for ringing" now after leaving early from work, burning considerable amount of fuel and driving for an hour, I get an automated text message saying it's been cancelled. Rang the office 6 times and finally got through and the sales woman "Amber" makes up a story she rang me twice and couldn't get through to me, also couldn't email or text which is an utter lie. Absolutely nasty staff with no care or consideration of genuine and serious buyers and investors time. Example of a totally nasty estate agency. I would not recommend anyone lying Amber or the company she represents.

Waqi · 27 April 2024

★★★★★ 5/5

Google

Shennay hard work and patience helped me find my first apartment , and I couldn’t be more grateful or excited about this milestone. I also plan to refer you to my friends, family, and colleagues who need real estate assistance in the future. Thank you again for all your care and attention. You’re the best!

Joudy · 29 November 2023

★★★★★ 1/5

Trustpilot

Residential Lettings service apalling

We used Connells letting service to save us time for a considerably large fee. Not only was the tenant very disappointed with their service but Connells asked us for the names of contractors and in one case asked us to organise the service that we had paid them to provide. We never had the same person dealing with anything and even when we dismissed them we had to resort to their complaints process to partially resolve the issue. Steer well clear is my advice as you will pay for a service that you not receive. Never again.

Graham · 22 April 2024

★★★★★ 1/5

Trustpilot

Connells North St Bristol

Connells North St Bristol Speaking as a landlord I would not use this particular branch of Connells again. While getting some properties valued recently the agent and I got chatting,I explained I had a difficult tenant and due to my age I was thinking of handing my residential portfolio over to a property management company. He advised me to use his team (only one person at this particular branch) and me being keen for an easy life contacted Beth. While I should stress that the team I spoke to in her absence (kingswood branch) came across as wanting to help me and also very professional as was the sales team at this branch,I can honestly say I don’t feel the same way about Beth. I felt like she was under the impression she was me a favour rather than charging me 11% something she actually did say is I’m dealing with the tenant for free despite me telling her to bill me for it. The whole point of me letting her deal with this particularly tenant was to see if she would be capable of looking after my portfolio. I personally feel this would be something she would not be capable of doing.

Matt · 11 April 2024

★★★★★ 1/5

Trustpilot

Left alone to deal with a tenant who doesn’t want to leave after being served with a notice.

I directed Connells that I needed my property back and they advised the customer of my instructions. They told me the customer has to save the notice period, which is about a month and a half. As I’m writing this review, Almost 6 months later, the tenant still hasn’t left the property. There hasn’t been any updates from Connells regarding the eviction notice. They left me to deal with the tenant (which hasn’t been easy) although THEY ARE STILL COLLECTING MONTHLY FEES from this property. I have now decided to go the legal route…will update in due course

Tins · 9 April 2024

★★★★★ 1/5

Trustpilot

The poorest evaluation I ever had in my…

The poorest valuation I ever had in my life the house price is 230k in market they put down 175k The valuation man was 🥴 🥴 🤣🤣🤣🤣🤣

Ako · 4 February 2026