Trusted Agent profile · Birmingham
★★★★★
871 reviews across 2 platforms
1180 Warwick Road, Acocks Green, Birmingham, B27 6BS, B27 6BS
Bairstow Eves's office in Birmingham, at 1180 Warwick Road, is rated 3.3 out of 5 across 871 reviews on two platforms, including 245 Google reviews rated 4.6.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotI sold my house with Bairstoweves ,,it…
I sold my house with Bairstoweves ,,it was sold for a very low price for a quick sale I needed ,they told me if I use their recommended solicitors thw commission I have to pay would be less. They work with Cavendish legal group...they are the most useless law company ever..you can never reach tger either by phone ...the whole experience was awful.
1/5
GoogleDO NOT let from this agent. They are most unprofessional; they lie in order to take your money for services that they claim to provide, but DO NOT. They will tell you anything in order to take your money. The letting agents assured me of many things before letting my property; promising damaged flooring would be replaced, access to the property would be improved ("planning permission is in the final stages"), bath seals would be repaired. Among many others. I had a major water pipe burst, saturating a major supporting wall; the letting agents (whom prior to letting the property to me assured me that the property was FULLY managed by themselves) heartlessly said that there was nothing they could do, they couldn't help me. After my first year of letting from this agent I opted to leave; and find other accommodation. My landlady gave me a false, and negative reference (stating that I had deliberately damaged the property) stunting this move. Again, the letting agent said that they could not help; they did not care, thus forcing me to continue the let (with the landlady refusing to fix the damaged property, it was up to myself and my wife to find the money to patch up the damage). Utterly appalled by the service provided by this agent. I urge anyone NOT to let from this agent. I hope these cheating manipulative animals sleep comfortably in their cold beds.
1/5
TrustpilotThey take ages to respond and solve any…
They take ages to respond and solve any problem occurring in their property
5/5
GoogleBairstow eves Acocks green , what a fantastic team phone them with any problem ,any time there on it and very professional, so glad I picked them to sell my house .PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
4/5
TrustpilotSelling our house
Penelope was a great help going above and beyond as we sold our house 🏠 during difficult times during Covid thank you
5/5
TrustpilotMellissa is the friendly staff
Mellissa is the friendly staff and quick response for any enquiry. It is a great experience for rental a new home.
5/5
TrustpilotAmazing experience
Amazing experience with the Cannock team! Just bought a house and they couldn’t have been more helpful. They were very friendly and supportive the whole way through from acceptance to completion. Kerry, Brandon and Jas are top tier! Thank you so much from all of us including our pup! 😊
5/5
GoogleWe completed today after ditching our previous agents. Aleena and Jessica have been great. Kept us up to speed with everything and helping us through the process with a smile. We could not recommend them higher. Thanks to both
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
5/5
TrustpilotVery professional
Very professional in the field of lettings and an excellent customer care from day one to when we got our keys. Very supportive and sent us a video viewing which enabled us to make a decision on the property and its just perfect.
5/5
GoogleDealt with the team (Jess/ Kelly) at Bairstow Eves, Acocks Green branch. They were extremely professional, helpful and accommodating in getting things done. Pleasure doing business.
Thank you Faisal for your 5* review!
5/5
TrustpilotA massive thank you to Laura
A massive thank you to Laura, so helpful and goes above and beyond to get things done would recommend to any body
1/5
TrustpilotThe worst letting experience ever
The worst letting experience ever. Despite paying all rental fees from 11.12.19 and signing the contract I still do not have access to the property! Is it just me, or is it breaching the contract? Letting agent is completely uninterested. Utter lack of professionalism throughout the whole application process up till now, when I literally have to rely on my friends letting me sleep on a couch, despite technically having a house rented.
1/5
Trustpilotpromoting zero deposit scam when I have…
promoting zero deposit scam when I have enough for the deposit, ending up paying extra and zero service for the whole tenancy. Not recommended!
5/5
TrustpilotElaine and Adam are amazing from…
Elaine and Adam are amazing from Wanstead branch. They are super organised and get things on time always find us good tenants. Thank you. M&J
5/5
TrustpilotI would highly recommend Bairstow …
I would highly recommend Bairstow services, specifically Adam and Elaine from the Wanstead branch, they were superb. Since my first contact with them, I felt that I was being listened , they understood my needs and tried to help. In my opinion there are many state agencies out there, but not many really care and have a good customer service as I experienced with Bairstow. Thank you guys!
1/5
TrustpilotI am really disappointed
I am really disappointed. All started well at the begging of the contract but when their is a problem they take so much time to fixe it. Our wash machine went down. We waited 4 month before the agency sent us a technician to replace it. Moreover at the end of the contract we wait 3 month before to have our deposit back. Bad experience. I don’t recommend it.
5/5
TrustpilotIt was out first viewing ever and…
It was out first viewing ever and honestly was made to feel so comfortable and there was no pressure at all, unfortunately the property wasn't for us but Paige Burgess from the Beeston Branch couldn't have been more helpful and honestly made the experience pleasant for us, cant thank her enough!
4/5
TrustpilotMy review is based on buying from Bairstoweves not selling/renting
I didnt use these to sell or rent, rather buy from. Their mansfield woodhouse branch, Verity were very helpful in helping me chase the seller for updates.
1/5
TrustpilotDO NOT UTILISE THIS COMPANY
Extremely Poor customer service, would not recommend to anyone. Their deposit scheme is an absolute joke for landlords - tenants moved out of my house 4 months ago with clear evidence on checkout report of damages / repairs / removals but Bairstow Eves have not refunded me deposit deductions for what I have had to pay out. Constantly had to chase to try and resolve - inconsistent communication.
5/5
GoogleGreat service from Jessica Barry and Aleena Ifthikar in finding me a property and liaising with all parties to get the deal completed quickly. I have no hesitation in recommending Bairstow Eaves for a first class service.
Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott
5/5
GoogleSold my mums property through the Acocks Green branch. The ladies were lovely and very professional, kept me updated frequently. Would recommend without hesitation. Sophie, Becky and Jessica thank you so much.PositiveProfessionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
4/5
TrustpilotExcellent service
Vary helpful service from start to finish Jodie was extremely pleasant to deal with and vary professional. I would highly recommend Bairstow Eve.
1/5
TrustpilotTerrible Company and Worst Service..I…
Terrible Company and Worst Service..I have vacated from the house and they haven't returned my advance amount. I been chasing for almost One and half month.They are not giving the timeline and response is very worst. I recommend don't take any rented properties from this agent.
1/5
TrustpilotTreat customers like dirts!!
DON'T USE THIS AGENT!! They will ruin your life!!!! I've rented a house via this estate agent, the entire time I have to deal with their endless unreasonable requests and horrible manner!!! All staff act like they are King!! Treat customers like dirts!!Shame there is no negative to give!! The worst service and worst estate agent I have ever experienced!! How do this company still have business!!
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