Trusted Agent profile · Birmingham
★★★★★
871 reviews across 2 platforms
1180 Warwick Road, Acocks Green, Birmingham, B27 6BS, B27 6BS
Bairstow Eves's office in Birmingham, at 1180 Warwick Road, is rated 3.3 out of 5 across 871 reviews on two platforms, including 245 Google reviews rated 4.6.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleMy experience with Bairstow Eves has been very smooth and efficient , we’ve had Sukie Purewal from countrywide dealing with the Financial/mortgage , and he has been brilliant threw out clear and accurate aswel as honest and helping making it a smooth process especially with myself being a first time buyer I’d highly recommend the branch and Sukie from country wide. 10/10! Thankyou 🙌🏽
1/5
TrustpilotBairstow eves Bow branch etc
Bairstow eves Bow branch etc. Called me back but because I was unable to secure the rented property within 6 days Failed to email me the property information that I requested. Failed to reply to my Whatsapp messages for a whole 4 days and have refused to explain why the property /properties is still advertised on EVERY search engine. Failed to explain why its being let at a different price and have blocked me from whatsapp. Just had an incoming call but they hung up before I could even pick up the phone that is sitting right next to me. Absolutely disgusting behaviour from Alan Harvey at Bairstow eves. Zero customer service skills
1/5
TrustpilotThe agents are nice
The agents are nice, but unfortunately they are capable of lowering the property's price. Despite assurances that the price is final, you shouldn't trust them. I do not recommend.
1/5
TrustpilotNo care
They don’t care about the state of the properties they rent out . They just want to get paid , keep the owner of the house happy . No rights for tenants , even if you have 6 kids they will serve you a section 21 after living in rubbish conditions and asking for it to be sorted . Minus 5 stars
5/5
GoogleWhat an amazing service from start to finish! I would like to thank the whole Team at Bairstow Eves Acocks Greens, and more so to Sophie for all their efforts in making sure my purchase went as smooth as possible without any delays. I would definitely recommend these guys and wont hesitate using their services again!PositiveProfessionalism
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience, Kelly and the rest of the team were very professional from start to finish and made the whole moving process stress free. Would definitely recommend using Bairstow Eves to sell and move house.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
2/5
TrustpilotThis is more of a review on the state…
This is more of a review on the state of estate agencies and their model in the UK - and Bairstow Eves is a great example.I have been a tenant with them for + 1 year. This is the experience:- Something needs to be fixed +10 days and 20 emails to progress- You need to inform them on a matter +5 emails til they get it right- You need to warn new tenants on a roof repair: the agent doing the viewing has no clue on the property he is showing, no one cares- You need to check out on the property: they ask you on a number of missing items / changes to the flat you had already communicated eons ego- You need your deposit back : + 10 calls and 8 emails and no response People are unable to progress and work efficiently as everyone is an intermediary. You need a repair, 3 third parties and platforms. You need your deposit back, contact these 2 other teams.The industry is full of intermediaries and every single touchpoint is a pain for the customer - everyone forwarding an email. The business that solves for this will change the industry.
5/5
GoogleAMAZING in a word. The team collectively helped me secure a home during a very difficult time (economically & socially). Special mentions to Sophie, Jess & Suki for their superb work and innovation in finding solutions to the countless challenges faced. A heartfelt thank you to you all and cannot recommend enough!!!!!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBairstoweves Purley the worst
With few words and sorry for the grammar mistakes DO NOT USE Bairstoweves in Purley at least this lettings office because is the one I know better than anyone.If you read my review I will save you money,stress and time...Perfect experience from their lettings negotiator Ivaylo and warm welcoming from Julie Goddard their Lettings manager until they give you the house keys and take deposit and rent,after that moment I realized that was "too good to be true", never responded again in our repair requests as should with the excuse of no response of the landlord. Finally the Landlord served us with Eviction notice 2 months ago and we moved in a new place .Unprofessional staff 100%,I bet that they are under-educated too for the role and this is the excuse I give them of handling bad the customer service. After 2 months stress and the compensation disrepair and fight over emails,they refunded £100 as goodwill. And the cherry in the cake is we have to fight to get our deposit back because trying to find excuses not to give it back.This is a lesson that never again deal with Lettings agency.
1/5
TrustpilotLandlord is the final word and agency…
Landlord is the final word and agency doesn’t involve in dispute with land lord.
5/5
GoogleBought a mortgage off Sukie Purewal recently. Very helpful and insightful. My go to mortgage guy from now on
Thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAll staff were very friendly and helpful, guiding me through the inevitably stressful process of moving home!
Thank you for taking the time to leave us this great 5* review Samuel. Kind regards, Lucy, Customer Relations.
5/5
Googlepurchased our home from bairstow eves all the team was amazing kelly megan morgan was amazing sukie dealt with our mortgage quick and everyone got this through as quick as possible. highly recommend
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotVery disappointed with the "service"…
Very disappointed with the "service" they gave to my elderly parents. They talked a good talk to get their sale but their service has been non existent. They pressured my parents into using their solicitors and I had to contact them to remind them that any instructions must come through me. They said they would mailshot properties for my parents to buy but no evidence of this. They had 3 offers during the first weekend of advertising the property and then immediately removed it from the website even though it was offers over. Absolutely no contact from the agents. Appalling service from start to finish. Very disappointed.
4/5
TrustpilotExcellent
Just want to say a huge thank you to the staff at Bairstoweves Eves Barkingside, especially Kimberley who made it possible for us to secure our home during this uncertain time. If it weren’t for you, this wouldn’t have been possible. Thank you so much.
5/5
GoogleKelly,Megan and Morgan Excellent from day one upuntill the sale date selling my house. Will be recommending them to friends and family. And will definitely be selling with them again in the near future.
Thank you for your brilliant comments, recommendation and your 5* review. Kind regards, Lucy, Customer Relations
5/5
TrustpilotWe recently moved house and went…
We recently moved house and went through the atherstone branch. Michala was amazing and nothing was too much trouble at all. Even when I was phoning every day at the end. Thank you from Claire Green and Neil Maccallum x
5/5
TrustpilotExcellent!
I needed to contact the Billericay office for some help & found Jess D (Lettings Negotiator) to be an absolute star! She was calm, polite, pleasant, helpful, speedy & supportive. She actioned what she said she would and has a fabulous "can-do" attitude. I can't thank her or praise her enough! It's rare to find such, but very welcoming!
5/5
GoogleThese guys provide excellent services; they have a kind and helpful staff, and I am grateful to have a home from them. Thank you for your excellent effort. 🙏 …
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
TrustpilotAm really grateful for the letting…
Am really grateful for the letting services,all went well smoothly thanks to Joseph.thankyou Joseph for your help
4/5
TrustpilotPurchase
I was informed in every step. They were helpful in the process especially when I had to clarify certain things.
1/5
TrustpilotThe Worst Property Agent Ever
The worst estate agent ever we’ve encountered. We’ve booked a viewing with them on Saturday 12:30pm, a lady called to confirm this appointment on Wednesday right before that. Soon we’ve also received a confirmation e-mail without our details on it stating viewing time on Sat 12:30am. We didn’t pay much attention and believe that “am” was just a typo mistake. When we arrived the door of that property on Saturday 12:15pm, no one showed up even we’ve waited half an hour. We called that lady and she said she didn’t arranged anything on 12:30pm! Without apologizing, attitude just like asking us to go away don’t bother. We sent her back the confirmation e-mail, she just said she had re-arranged ours to 11am the same day and re-sent a confirmation (without name or details) to us, in which we dig into all our inbox and junk box we couldn’t find any of what she had said. It is quite interesting when you gonna re-arrange an appointment, you need not to call or confirm with the counter-party. We haven’t received any missed call as well when we didn’t show up “on time” at 11am?!What even worst is that, we popped into the shop an hour later and would like to re-book viewing for this property. That lady rejected and said that was already under offer stage, she’s not gonna arrange viewing anymore. Wow! All just happened within 2 hours? Amazing!Wasted our 3-hour traffic time and vacant half-day of our only rest day of the week for this irresponsible estate agent!
1/5
TrustpilotLack of transparency
Lack of transparency, poor communication, and no meaningful mortgage advice
5/5
TrustpilotWanstead Branch
I have rented a property for 7 years before I bought my own. I dealt with Elaine Hutton regularly. She was delighfully helpful and lovely all the way through. I can recommend the branch and it's people and would positively deal with them again.
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