Trusted Agent profile Β· Birmingham, West Midlands
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108 reviews across 1 platform
94 High Street, Coleshill, Birmingham, West Midlands, B46 3BL
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Birmingham, West Midlands, at 94 High Street, is rated 4.9 out of 5 across 108 reviews on 1 platform, including 108 Google reviews rated 4.9.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GooglePurchased a property via Bairstoweves Coleshill. Service was really good from start to finish. Sam & Lucy were both very professional and kept us updated throughout the process. Couldn't fault the experience and service we received from the team at Bairstoweves. We would definitely recommend this agent !
Many thanks for the amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe service we received from Bairstow Eves Coleshill has been exemplary. Sam, in particular, has been fantastic and has truly gone above and beyond in keeping us informed and managing the whole process from start to finish. We really felt β¦
5/5
GoogleUsed Salma from Bairstow eves a few times for buying & selling properties now, never had any problems and she's always more than happy to help with the 1 million and 1 questions i ask her! highly recommended.
Thank you so much for your kind words! We are thrilled to hear that Salma from Bairstow Eves has been providing you with excellent service for buying and selling properties. We appreciate your recommendation and look forward to assisting you with any future real estate needs. ο»Ώπο»Ώ Kind regards, Lucy, Customer Relations. β¦
1/5
GoogleMoves me and my daughters into an unsafe property , light fittings hanging from the ceiling electrical sockets hanging off the wall Heaters with exppsed.wires hanging out of them and also a filthy house. Told i could have the first month money refunded as i didnt move in until the end of the month, continually asked for refund Now im being kicked out, because of their failings. Terrible company with no culpability, Prptect your money Use another agent prpperty
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service. Our agents Salma and David were exceptional and proactively kept us informed every step of the way. Great facilitation between us and seller
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from the team, always able to help us through the process of buying our home. Highly recommended
Thank you Kevin for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleSam and the team have been very professional and helpful throughout my sale and purchase, keeping me informed and making my move less stressful. Many thanks for the great work.PositiveResponsiveness, Quality, Professionalism
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery friendly and professional service received from Bairstow Eves Coleshill. I really have to personally mention Sam who has been most professional, honest and kept me informed of all developments at critical stages of the purchase. She went the extra mile taking care to explain each process. A highly commendable service received which truly was realised! Keep up the good work Sam, and all the best to the rest of the team at Coleshill. ππ»PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations
5/5
GoogleAmazing service from initial enquiry to house completion! David and Sam provide such a professional yet personal service, they really are amazing at what they do. They certainly went above and beyond to ensure we secured our new home and β¦
Thank you for your excellent 5* review and kind words of our dedicated team Dianne. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional friendly helpful staff especially Sam who went above and beyond to get our house purchase through would highly recommend
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleSecond review. I told Bairstow Eves to remove my home from there books a couple of months ago. Today I found that my property was still up for sale with them and being advertised on 'rightmove'. Has the inconvenience of ringing them ( they did actualky pick up the phone though on this call). They gave me a thousand reasons as to why it's still on 'rightmov 'except the real reason-it shows badly on there figures. Having now checked on ' rightmove ' I can confirm it has been removed, even after the 101reasons I was given that it couldn't. I've a suggestion Bairstow Eaves- if you put your time towards selling people a houses instead of time wasting, ie dreaming up excuses for your failures, mistakes, invest in some competent staff who understand customers and there needs, you might find that your not the struggling concern that you most definitely are. PS stop sending me emails as well. TAKE ME OFF YOUR BOOKS PLEASE.
Hi Kim, Sorry that this has been your experience. I would like to assure you that customer experience is very important to us and as such, please do contact us via review@countrywide.co.uk. to discuss your concerns further. Kind regards, Scott. (Customer Relations Team)
5/5
GoogleReally happy with the service I have received from Sam , couldnβt have asked for any better . So satisfied with the service that I have also placed another property for sale with Sam. Very efficient , always sorted the problem out . Service has been first class. Would highly recommend using Bairstoweves and ask for Sam !
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleI have been trying to get a re-view on a property since 9ish this morning to be passed from pillar to post ? My partners daughter has called several times and My partner also called to be told its under offer ? I call back to ask why no one has come back to me for my request for a re-view. I Question the property being under offer to be told it is too myself ? Even though I was advised I would need to go higher hence requesting the re-view prior to doing so. The property is vacant and the agent has keys so why can this just not be booked and it is under offer if so to who ? I am disappointed
Thank you for bringing this to our attention. As you know we are currently in talks with you about the situation. We look forward to speaking to you soon so we can help to resolve your problem.
5/5
GoogleHandled our sale quickly and professionally would highly recommend Thanks for all your help
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleMy first time buying a property and Bairstow Eves Coleshill have been a great help. Both Sam and Lucy have gone the extra mile to help me in purchasing the property. They are very professional, friendly and helpful. Both are very knowledgable about the whole process. Great customer service and I would recommend them to anyone looking for an estate agent. Thank you so much and keep up the good work.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery good experience. Sam Kept me up to date the entire time and made this process of selling my home as stress free as possible at a difficult time for myself. I would recommend their services
Many thanks for your fantastic 5* review and recommendation Cameron. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe are very early on in our process but Sam and David have both been wonderful with advice and support. Would highly recommend.
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
5/5
GoogleFantastic experience purchasing our property from Sam . She is very knowledgeable and will help every step of the way. Highly recommended Bairstow Eves Coleshill, Sam & David have been brilliant π. β¦
Thank you for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe just sold our house and brought our new house through barstoe and Eve. Salma who works in the coleshill branch was fabulous, always answered our questions and got them sorted quickly - nothing was too much!
Thank you Sian for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleI had trouble selling this house but Sam had been with me throughout the process, especially near the end, chasing up on everything. Its been a pleasure dealing with Sam. Great Job!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Googledavid and sam were great !!!! here is to hopefully completing soon on our purchase
clare βsavoβ williams thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI would like to say a massive thank you for all the help specially of Preet, she has been amazing.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt has to said that the help & assistance I was afforded by the Coleshill office of Bairstow Eves was impeccable. This has been a very difficult and challenging chapter of my life,but with the help.understanding and compassion from ALL of the staff in Coleshill ,it has made the reluctant sale of our house a hassle free and smooth operation. A particular big thank you must go to the branch manger Ms Laura Smith who's input and effort (and chocolates) was priceless...
5/5
GoogleExcellent professional service. Sam, Karen and David really supported me and kept me fully informed every step of the way . Definitely recommend
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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