Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI can't say anything good about this company. They are so rude and unorganised, I will never be using them.
S · 18 August 2025
Agent replied · 22 November 2025
This David Simms from Alex Smith & Co. Sorry you feel this way and have responded in the way you have on here.
I don't think the full facts have been explained in your post, perhaps the news that you weren't successful in getting your own way in negotiations with our office has perhaps had something to do with your opinion of us.
Our job is to do what is in the best interest of our client, the vendor, the house seller. Sometimes that isn't always in your best interest and you didn't get you way.
David Simms
Director
★★★★★ 5/5
GoogleI am the real Dawn Goodenough. The previous post is clearly from someone who has a personal grudge I suspect. Whoever you are I recommend you remove this post unless you wish me to take further action ( police) in impersonating me. I used Alex smith recently to sell a house and can confirm that David and team are highly professional, courteous and efficient.PositiveResponsiveness, Quality, Professionalism
Dawn · 23 October 2021
★★★★★ 5/5
GoogleAlex Smith ~~different with the rest. ( not like some estate agents,say how good they are but once properly in their hands ~~TOTALLY RUBBISH as I experienced before) Can trust when give them the house keys .they did bring lots customers to view my house. Very patient as every time someone want to view the property, they let you know before hand. But you do get lots tyre kicker. And some of them even want to buy it in half price. Can recommend this company to friends. 👍👍👍😀😀😀👏👏👏PositiveResponsiveness, Professionalism
Ken · 23 October 2021
Agent replied · 22 October 2024
Dear Ken Thank you so much for your kind review. Yes we had lots of viewings, some time wasters but we got there in the end. Take care! Amanda, David and Dawn
★★★★★ 5/5
GoogleWith the help of both david and amanda we completed on our forever home and also accepted an offer on the sale of our current home. They are both professional and polite and the main thing you want is even in their busy schedule they are very responsive responsive and constantly giving updates of progess of sales and purchases. I recommend Alex smith&co to everyone. Please dont be put off by the negative comments on here.PositiveResponsiveness, Professionalism
Unknown · 23 October 2021
Agent replied · 22 October 2024
Thank you for your recommendation. Its nice to know you have finally found the house of your dreams. Take care and stay safe. Amanda, David and Dawn.
★★★★★ 5/5
GoogleExcellent service from David, Amanda and team. Very professional and felt comfortable with leaving our keys and David showing people around the house. He was honest and open. Just what was needed. …
Diane · 17 April 2024
★★★★★ 5/5
GoogleExcellent service from start to finish. Many thanks for your help and support during an otherwise sad time 👍 🏠 …
David · 3 April 2026
★★★★★ 5/5
GoogleAlex Smith helped with the purchase of my mum and dad's property and made each stage of the process easier and less stressful than it might have been. From the outset there was personable, down to earth and professional communication, from the first viewing with Amanda to subsequent viewings with David and communication with Dawn. I was always able to contact and have questions answered and there was mutual support between all parties throughout the conveyancing process. Would highly recommend Alex Smith and co and would like to say thanks again to Amanda and the Team for helping make my parents very happy.
C · 25 April 2024
★★★★★ 5/5
GoogleMe and my Sister had a positive experience with Alex Smith, Friendly, Helpful and a sale we had hoped for with both party's satisfied. Would Recommend.
Andy · 17 February 2026
★★★★★ 5/5
GoogleAlex Smith & Company were professional and helpful throughout the whole process of selling our old house and buying a new one. Amanda in particular was extremely diligent in ensuring that Exchange and Completion happened when there was a glitch at the end of the process. All staff including David were excellent.
Rosemary · 23 October 2022
★★★★★ 5/5
GoogleAlex Smith were first class at selling my house.They know their market saying my house would sell quickly, it's in the right position for their buyers. Their valuation was accurate providing an extensive hit rate in a matter of hours, followed up by several offers and we sold in just one week. If you are looking for a professional service from friendly knowledgeable people who can give you an honest answer not false promises then look no further.PositiveResponsiveness, Professionalism, Value
Mark · 23 October 2020
Agent replied · 22 October 2024
We are so pleased that everything went well for you even through lock down and congratulations on your new purchase. Amanda
★★★★★ 5/5
GoogleRecently sold my property with Alex Smith & Co. Brilliant service from start to finish! David and Amanda kept us fully updated at all times. I would recommend them to anybody, buying or selling, in the local area!
Daniel · 23 October 2023
★★★★★ 5/5
GoogleAfter a long and bumpy journey David and the girls worked tirelessly to resolve any problems and issues that came along. THANKS FOR STICKING WITH IT.
Vince · 21 February 2025
Agent replied · 17 April 2026
Hi Vince, thank you for your comments. We really appreciate them. Take care. Amanda, David, Dawn & Louise.
★★★★★ 5/5
GoogleCommunication has been great throughout the process. Amanda was always on hand to deal with any enquiries we had. We were even signposted to a removal company. Delighted with the service.
Angela · 25 February 2024
★★★★★ 5/5
GoogleGreat team helped and supported me every step of the way with my sale .
Nothing was too much trouble
Amanda was lovely any time I had any queries she was always there too help
Christine · 27 November 2023
★★★★★ 5/5
GoogleAbsolutely brilliant! Amanda was always there with information when needed, and nothing was too much trouble for David. Don't ever use anyone else!PositiveResponsiveness
Peter · 23 October 2021
Agent replied · 22 October 2024
Glad the move went well for you. All the very best in your new home and Happy Christmas to all your family. David, Amanda and Dawn
★★★★★ 5/5
GoogleMany thanks for all your help in selling our late mom's property. You have been professional from the start. Special thanks to Amanda. You have been great
Lesley · 23 October 2020
Agent replied · 22 October 2024
So pleased we were able to help you both. Thank you for your kind words. All the Staff at Alex Smith & Company
★★★★★ 5/5
GoogleAgents were very professional whilst remaining amiable and considering the difficult market I had entered they managed to generate plenty of interest without compromising my sale. Fully recommend.
Chrissie · 24 October 2019
Agent replied · 22 October 2024
Thank you so much for your comments - yes it was a difficult sale but we got there! Many thanks. Alex Smith & Company
★★★★★ 5/5
GoogleWe purchased a property that was advertised with this company. Dealt with Amanda from start to finish who was a great help. Professional service and helped us alot towards the end even when the problems were nothing to do with them
Thank you Amanda
Rangy · 23 October 2022
★★★★★ 5/5
GoogleAlex Smith were top of the class at selling my house.They have excellent knowledge of their market , they told me the house would sell quickly and it did. Their valuation was not over inflated which meant that as soon as it was advertised there were many viewings within 24 hours and we sold in just one week. This company provides a professional service with friendly knowledgeable people .PositiveResponsiveness, Quality, Professionalism, Value
Penny · 23 October 2020
Agent replied · 22 October 2024
Hi Penny thank you for your review. I'm glad we were able to help you sell your Mum's property and lovely working with you. Amanda
★★★★★ 5/5
GoogleI recently purchased I property with Alex and smith the service and support was amazing especially from Amanda who help me a lot we waited long but we got ther thanks to every from Alex and smith 👍 …
S · 10 July 2025
★★★★★ 1/5
GoogleIf I could review less I would. Reading through the reviews I was shocked to see such positivity, considering how horribly the staff treated us.
I spoke the A&S on multiple occasions about a property and was keen to buy as a first time buyer. The lady in question was demeaning, rude, impolite and unhelpful!
When I said I would complain about the poor treatment the lady smirked and said “go ahead, I’m the manager”.
Really nasty lady.
Sahaana · 23 October 2023
★★★★★ 5/5
GoogleGreat place to sell your house quickly so you can escape the dadyal kashmiris round ere as quick as possible
Choudhry · 27 December 2025
★★★★★ 5/5
GoogleIntroduced buyers that were able to proceed to completion in a timely manner. Professional, knowledgeable and willing to guide you through everything - nothing is too much trouble. Would definately recommend giving them a try.
Jacqueline · 10 July 2025
★★★★★ 5/5
GoogleFrom start to finish Alex Smith were extremely professional. The whole process was seamless, I was kept aware of everything that was happening and they offered great advice every step of the way. Can’t recommend them enough. Five stars from me
Vicki · 2 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
