1/5
TrustpilotBEWARE - You’ve been warned, READ THE REVIEWS
Please please anyone looking to take a Flexspace unit think twice, read the reviews speak to new tenants do your research, you’ve been warned!
Trusted Agent profile · Birmingham
Active Property Agents Birmingham reviews
★★★★★
145 reviews across 2 platforms
Office 3, Flexspace, Middlemore Road, West Bromwich, B21 0AL, Birmingham, B21 0AL
Active Property Agents's office in Birmingham, at Office 3, is rated 3.7 out of 5 across 145 reviews on two platforms, including 65 Google reviews rated 4.3.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotCustomer service rotten! DO NOT USE
Would not reccomend flex space. Contacted flex space regarding renting a unit for my new company business. Viewed the unit, all was ok. Had several others to view around the area. Decided with flex space. All along they knew what my business was, and what I intended to use the space for. Got all email correspondence regarding the lease. Then got told the unit had gone and there was no others. Contacted main office found out it had not gone and there was 3 available. Then got told my business type was not suitable. This was on the day I was looking to sign. No excuse. Then they would not provide me with any info as to why, seemed they was making things up on the phone. Emailed my complaint, very detailed asking for answers and the policies they quoted, to get nothing back, just that the complaints team have reviewd it and took it on board. The email i got back was from the same woman in the sales team, not in the senior management team as I was told it would be pased to them. Makes me think it wasn't even passed on. Delt with woman called Liz, looking after the Ellesmere port branch. Was very rude, would not give answers and basically made excuses up on the spot with no back up. I honestly think my complaint has gone to her inbox, she left it a day and replied herself. After consideration I emailed Liz and asked for a reply from the 'senior management team' who she had apparently spoken to.I then got some email correspondence from a chap called Tom, with the title of CEO on his email.After asking various time for the 'list' and 'policies' that where quoted to me as to why my business type was not suitable he also got very rude. I said there was no reasons supplied to me as to why they will not accept my business and why it was unsuitable. Not once was anything backed up with these 'policies' that where quoted.Tom very rudely sent the last reply saying 'we are entirely at liberty to choose who we let our properties to and are under no obligation to provide details of why'saying this after telling me the reason my business type was unsuitable was down to 'company policies' and a certain 'list' of business types that they will not let to makes no sense. They quote a policy, when asked for said policy they say they are not going to supply it. He then finished the email telling me we will not be engaging in any more communication with me.Customer service was rotten. I turned down several other lease deals in and around the area as flex space suited best. Then to be told ‘your business type is not suitable’. Wasted around 8 weeks time when trying to start up my new business. Would not reccomend. Stay clear.Seems they make excuses up on the spot, when questioned regarding the excuses they don't back it up but instead get very rude and then tell you they will not communicate any further. If for any reason you have to deal with this company, stay clear of Liz, and Tom. Both not professional at all, both can not back up reasons they tell you and both don't like being questioned. Customer service in this type of industry is a vital part of the business. Seems these two people missed the training for customer service.
4/5
TrustpilotFive stars or only three stars? You decide.
Part of me want to rate this company five stars and part of me want to rate it three stars (Average). Why? Namely:1. By way of context we used this company and its storage facilities for about six months.2. Units - good facilities no doubt about that.3. Pricing - not cheap but, if you have decent stuff worth looking after properly, it is worth it. We used a larger unit at roughly £85pm then downsized to a smaller one at approximately £50pm for that last couple of months.4. Staff - we used the Blackpool site. Gemma Heys provided wonderful service. She's a good ambassador for the company.5. Paperwork and Accounts - where they let themselves down. Granted my problems were during the pandemic but that's their problem rather than mine. When we came to "hand-in the keys" I had to chase them numerous times to get a response and did think I might have to threaten the Small Claims Court in order to receive the refund of my deposit. In the end that wasn't required and contact was (re-)established. Anyway, to cut a long story short I have calculated that they owe me about £25. I emailed them 4/8/20 and have not received a response. I'm not prepared to chase them further since I have other things to be getting on with. Like I say, part five star and part three star.
5/5
TrustpilotWe are a new business and so far have…
We are a new business and so far have no complaints, in fact the communication with the site manager as been second to none! Very responsive and the monthly licence fee is extremely competitive
5/5
TrustpilotModern units
Modern unitsWell maintained units and siteGood communication line with site managerRent costs are priced correctly for the area
5/5
TrustpilotGood unit for the price
Good unit for the price, renewing the agreement was straight forward with good communication from estate manager.
1/5
TrustpilotDo not use this company say one thing…
Do not use this company say one thing do another and waste your time
5/5
GoogleNice & tidy trading estate ... good parking
Agent replied · 24 October 2024
Hi, thank you for your positive feedback :)
1/5
GoogleSmall signs everywhere for different businesses, this place needs big sign boards to make it easier for people to find everything.
3/5
GoogleWhat a difficult place to find!! Still we got there and experienced the joys(!!) of the PCR Test!! Functional ..no frills!!!
1/5
TrustpilotAbsolutely shocking company
Absolutely shocking company. Not one good thing about it. Treat tenants like Utter rubbish 😑
4/5
GoogleCalled for PCR test. Fast efficient service. Results back next day
5/5
GoogleVery fast and getting there was not bad too
4/5
GoogleVisited for covid test not very well sign posted other than that 👍 …
5/5
GoogleClean. Easy to reach. Got the job done in minutes.
4/5
GoogleVisited Covid Test centre. Friendly staff and fast and efficient service
5/5
GoogleGreat guys. Work carried out was very good. No problems.
5/5
GoogleThis place offers great solutions for business needs
5/5
GoogleMy work office is here no comment lol
5/5
TrustpilotEasy and secure place for an office
Rating only, no written review.
Agent replied · 27 May 2026
Thank you for taking the time to share your feedback, it’s greatly appreciated.
5/5
GoogleIt was my work office it's fine
5/5
GoogleWell organised with helpful and friendly staff
5/5
GoogleQuick service delivery
5/5
GoogleCovid test site here
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
