12 reviews from buyers, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsTabby could not have done more for us
It took myself and my boyfriend a whole year to get into our perfect house and this was sometimes very stressful and frustrating. Tabby Hickling was absolutely brilliant and kept Rob and I in the picture throughout the whole year. She sympathised, understood and always remained professional and calm even when I think her patience was tested as well as our own! This is our first ever dealings with Robert Watts but after our experience working with them, in particular Tabby, I would happily recommend them to anybody. I cannot thank her enough and we are two very happy and thankful homeowners now. It was all well worth the wait.
Leanne and Robert
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Leanne · 10 February 2017
Agent replied · 10 February 2017
We shall pass your kind words onto Tabby, thank you. Sometimes moving can be stressful but being kept upto date at all stages is so important and its something we pride ourselves on a Robert Watts. Good luck in your new home.
★★★★★ 5/5
View AgentsAlways on the ball
We purchased a property through Robert Watts.
Rebecca Hey was brilliant. If I had a query she got back to me in super quick time - usually within 5 - 10 mins.
I never had to chase them for anything, which was SUCH a refreshing change in this day and age.
If Rebecca wasn't in the other ladies Tabby & ? (sorry cannot remember name) were equally as good at getting answers to my queries.
I give them 100/100 for customer service.
Rebecca & her colleagues are a credit to Robert Watts.
Rita · 20 September 2016
Agent replied · 26 September 2016
Many thanks for your kind words - glad everything went according to plan. Go Team Birkenshaw.
★★★★★ 5/5
View AgentsFantastic service and great to deal with
We recently purchased our new house through Robert Watts in Birkenshaw and were highly impressed with Tabby. Fantastic service from start to finish. Tabby was always available to speak to and went above and beyond to get everything sorted. Very pro-active and always knew exactly where we were in the process. Towards the end of the process we had regular progress updates from Tabby so we knew what was happening and she ensured all other parties where up to date which was a great help as our solicitors weren't very forthcoming. Thanks for all your help Tabby!
John · 17 May 2016
Agent replied · 22 July 2016
Many thanks for taking time to give us a review. Tabby is an extremely important member of the team and always aims to give 100% commitments to our clients. She is delighted with your kind words.
★★★★★ 5/5
View AgentsTabby was fantastic
This was my first house purchase as a single buyer and the agent I dealt with was very helpful. Tabby explained everything to me and constantly kept me informed of the progress of both my purchase and the sellers progress.
In my opinion she went above and beyond with her service and I am very grateful for all her efforts. My daughter and I are now very happy in our new home.
Tina · 9 July 2017
Agent replied · 16 August 2017
Many thanks for your kind words. We are so happy you thought Tabby was on the ball.
★★★★★ 5/5
View AgentsEfficiency and professionalism.
Robert Watts of Birkenshaw were very efficient, professional and friendly throughout the process of our recent purchase.
Excellent communication is important and the RW's team kept us informed throughout the various stages, liaising efficiently with several legal teams and other agents.
Recommended!
Peter · 22 July 2016
Agent replied · 25 July 2016
Many thanks for the kind words and review Peter. It is always rewarding for our team when someone says "thank you". I wish you all the best in your new home. Best wishes John Watts
★★★★★ 5/5
View AgentsSurprised me
I am not normally a great fan of estate agents in general, nor of writing reviews of businesses, but in this case I'll make an exception.
The agent arranged 3 viewings for me and was prompt, efficient and timely in each case. Having chosen a property, I was always kept well informed of the progress of the purchase, and pleased that the agent chased up solicitors regularly which I am sure helped to speed up the process.
Peter · 4 March 2016
Agent replied · 9 March 2016
Many thanks for the kind words Peter. It means a lot to me and the team that we do the job properly. Hope your daughter gets moved in and all goes well.
★★★★★ 5/5
View AgentsFantastic Service
Thank you Tabby & Rebecca for your great service and help throughout my purchase.
Anthony · 24 May 2016
Agent replied · 22 July 2016
It is always really pleasing for us to get positive feedback from our clients. Many thanks
★★★★★ 5/5
View AgentsOutstanding
We were recently involved in a very, very drawn out sale/purchase and ended up being clients of Robert Watts for 5 months. Despite selling our house in just a week our sellers dragged things out to ridiculous extremes. Throughout the stress and frustration Robert Watts were brilliantly supportive and provided great advice. The staff were patient (despite having to deal with very difficult sellers!), knowledgeable and friendly.....I'm convinced we wouldn't have lasted the distance without them but now we have our dream house and are completely grateful. I'd recommend this company to anyone.
James · 1 March 2018
★★★★★ 5/5
View AgentsExcellent Customer Service
Excellent service, we were constantly updated throughout the purchase of Drub Lane , we would highly recommend to friends and family and have no hesitation in using Robert Watts in the future, well done to all the team at Robert Watts 10 out of 10 Nick and Sharon
Nicholas · 26 April 2016
Agent replied · 22 July 2016
Many thanks for the kind words, it means a lot to us that we are doing the job properly.
★★★★★ 3/5
View AgentsOk
We bought our house via Robert Watts. They were good at calling me when they said they would. As we approached completion, sometimes I felt like I had to chase them to make sure everything was progressing.
CE · 29 November 2015
Agent replied · 3 December 2015
We appreciate your feedback and we take on board your comments for keeping in contact more regularly although you will appreciate we have to act first and foremost for our client, the seller. Good luck with your new house.
★★★★★ 5/5
View AgentsInformative and supportive
Kept us informed and helped whenever they could. Special mention to Tabby for her help.
Mary · 12 July 2017
★★★★★ 5/5
View AgentsExcellent service provided with no issues throughout the process
The service provided was of a high quality from start to finish. The valuation was fair and meant we sold within a very short time frame. Communication between us and Watts was clear and timely. Advice given was helpful and staff were always polite. The positive experience made the whole process less stressful. Thank you again
Katherine · 18 August 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
