Moscrops Estate Agents reviews

★★★★★ 5/5

Google

Outstanding Service, Truly Life-Changing We would like to express our deepest gratitude to everyone at Moscrops, especially Christine and Jonathan (we hope we have spelled your names correctly), and also to our wonderful new landlord. We were in a very difficult situation, urgently in need of a home, and what this team did for us felt nothing short of impossible. From the very first contact, they showed genuine care, professionalism and an incredible willingness to help. Against all odds, they managed to make everything happen, and we received the keys exactly when we desperately needed them. Thanks to their dedication, we now have a place to truly call home, just in time to spend Christmas with peace, security and happiness. This means more to us than words can fully express. We are immensely grateful for everything you have done for us. Your support has made a profound difference in our lives, and we will always remember your kindness. With our sincerest thanks, Thiago & Rosane

Thiago · 16 January 2026

★★★★★ 5/5

Google

Moscrops were exceedingly helpful and efficient in every department in both rental and sales , Nothing was too much trouble for Johnathon or Jan, and especially Jan who was particularly good at providing updates and information regarding my recent sale I have dealt with them for over 15 years now and recommend them most highly and wouldn’t hesitate to use them again for any future property related issues. Thanks again for a first class service.

Greg · 16 October 2025

★★★★★ 5/5

Google

Excellent service from start to finish! I rented a property through Moscrops Estate Agents starting from 10th March 2023, and I couldn't be happier with the experience. Throughout the tenancy, their team was always helpful and professional. Any maintenance issues we reported were handled promptly and efficiently, which made a big difference. They also provided clear instructions on important things like gas installation and how to deal with mould prevention, which was really helpful. At the end of the tenancy, the deposit was returned without any hassle, which shows their fairness and transparency. Everyone I dealt with at the office was genuinely friendly and professional. Thank you for making our rental experience smooth and stress-free. Highly recommend!

Dimuthu · 13 June 2025

★★★★★ 5/5

Google

We can’t thank Moscrops enough on our successful sale of our house! Originally we bought our house from Moscrops and their service is second to none. Jonathan was brilliant and even asked us if we liked the photos as he was taking them. Jan negotiated an extra £1,500 on the sale of our property, this really helped us. We can’t thank Jan enough for her consistent updates and help with our sale. We had a great rapport with her which made our sale less stressful. We can’t recommend Moscrops enough, everyone in the office was helpful and brilliant at their job. Choose Moscrops! You won’t regret it!

Poppy · 12 June 2020

★★★★★ 5/5

Google

Love Jan - very patient, informative and amazing at her job. Friendly, efficient service. Came here about 2 weeks ago with my parents to discuss some properties and issues with tenants/get updates on a few things. I highly recommend this agency. Friendly, attentitive, informative and gets things done.

Princess · 16 November 2025

★★★★★ 5/5

Google

We were selling a family property where the householder was elderly. They took this into account, and kept communication simple, straightforward and to the point. Moscrops (and Jan in particular) always keep you up to date with progress through the sale, and their polite presence is a reassurance throughout, making what can be a stressful process simple and effective. Highly recommended!

Neil · 16 February 2026

★★★★★ 5/5

Google

I really enjoyed renting through Moscrops. The team there were always welcoming, very friendly and willing to help! Would highly recommend as they are a reputable estate agents with a long standing good reputation and now after choosing them I can see why! Thanks so much 🙏🏼 …

Joy · 19 March 2026

★★★★★ 1/5

Google

The worst agency do not rent with them or buy from them ! Better let them become bankrupt and close this useless agency ! Useless people in there as well with bad behaviour! I have proofs in what I am saying right now ! If any time your …

Emma · 16 April 2025

★★★★★ 5/5

Google

Professional service and I would strongly recommend Moscrops Estate Agents to anyone thinking of buying in the Wirral area. They know the market in this area so well and really go the extra mile for their clients. Jan has been excellent - she's kept me up to date, chased solicitors for me, been reassuring, honest, fair and personable. I've felt like we've been a safe pair of hands throughout and have really appreciated her input and guidance. The wider team were also excellent, A great, well grounded, passionate and caring team all around!PositiveResponsiveness, Quality, Professionalism, Value

Altin · 14 June 2021

★★★★★ 5/5

Google

I engaged Moscrops for the sale of my terraced house and met Jon Moscrop who provded an excellent professional sevice. His admin support kept in touch , mainly Jan Lewis, and ensured i was aware of viewings, offers etc., throughout the …

Al · 16 April 2025

★★★★★ 5/5

Google

As an established Landlord, Moscrops have been my sole letting agents since 1998. I have also bought and sold many properties through them and I can honestly say that I wouldn't consider employing any other agent to oversee my property dealings.

Paul · 16 April 2025

★★★★★ 5/5

Google

I just bought my first property through Moscrops and the whole team were so helpful and supportive through the whole process. They kept me updated all the way through and always had time to chat. Highly recommend!

Serena · 16 April 2025

★★★★★ 5/5

Google

This guys are working hard to find out a nice place to rent for me and my partner, even now, when the market is so limited but with a high demand. I'm really thankful to them and I'm suggesting you to use their help and advice if you need a good results. Special thanks to Mike and his colleague which are making everything possible to suit our needs!

Sara · 12 June 2022

★★★★★ 5/5

Google

We had a great experience dealing with Moscrops not just as a tenant but also as a purchaser. Very professional service, always ready to help with rapid response. …

Krasimir · 16 April 2025

★★★★★ 5/5

Google

Delt with Moscrops now on multiple occasions, these guys are one of the best estate agents around. They are very professional in their processes, and they are very reasonable in the price structure. I would recommend anyone in their direction. Looking to buy a property, sell a property, or landlord management they do it all. Special Thanks to Jan.PositiveProfessionalism, Value

Chris · 12 June 2022

★★★★★ 5/5

Google

Great letting agency. They are so helpful and deal quickly with any problems, no matter how big or small. The staff is very friendly. Cannot recommend them enough!

Blablabla · 16 April 2025

★★★★★ 1/5

Google

Terrible experience. The staff was not able or willing to answer any questions about the properties, the staff was rude and told my partner they never called us back because we live to far from the place we want to move to. And I was just hung up on. It's a shame the customer service is so rubbish because they're have some very nice properties.

Julia · 12 June 2023

★★★★★ 5/5

Google

Great team, bought my first property with them. Their communication and how they deal with all sides involved in the purchase was amazing. Highly recommend.

Barbora · 16 April 2025

★★★★★ 5/5

Google

Very friendly and professional

John · 16 November 2025

★★★★★ 5/5

Google

Your staff here are wonderful. Friendly and funny too. Great visit. They got the job done so we didn't have to overthink things.

Lorna · 16 April 2025

★★★★★ 5/5

Google

Moscrops Estate Agents very good service always helpful can approach any time good staffs I am happy with Moscrops service last 2.6 year

Betsy · 16 April 2025

★★★★★ 1/5

Google

If you rent through this agent a private property you won't get the support or help your require but if your rent one their own properties then you will be looked after no problem, otherwise your problems in the private property will just sit there 12 months later with nothing done unless you pay out of your own pocket because too often the landlord is happy to take your money every month and expect you to foot the upkeep of their property too.

Dave · 12 June 2020

★★★★★ 5/5

Google

I was with this Agency for nearly 2 years (tenant renting a flat) and I have been always very happy with services provided. Staff is friendly and professional and whenever I needed help they would react immediately. During my tenancy I only had one small emergency with a leak in a bathroom and this was sorted right away. Apart from that, flat was in excellent condition, as it was thoroughly checked by the Agency before I moved in. Moving out of the property was as stress-free as possible and 2 days after vacating the flat I had deposit back in my bank account. Highly recommended!

Katarzyna · 12 June 2020

★★★★★ 5/5

Google

The staff were excellent, always happy to pick up the phone and answer all of my questions. Thankyou for everything

Jason · 16 April 2025