Every review we hold for the Birkdale office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhilst the sale of my Father's property took a while to complete due to issues outside our control, I would like to thank Farrell Heyworth for their continued assistance and support throughout the process. The staff at the Southport Office are always very friendly and welcoming and nothing is too much trouble. I would especially like to mention how helpful Shaun, Russell and Olivia have been and am very grateful for this.
Jenny · 2 October 2019
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Southport team were able to provide you with a professional and friendly service during the sale of your father's property. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleExcellent service from start to finish, Olivia who dealt with us mostly was lovely and very patient at answering any questions we had regarding our sale.
Shaun who came round to take photos etc made us feel very at ease with the whole process.
They managed to sell our property in just a few weeks!!! Amazing!
Thank you all at Farrell Heyworth Southport, we would without doubt recommend your services to anyone.
GT · 3 August 2019
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Southport team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleTaylor was so helpful, excellent customer care, nos her stuff, friendly, a breath of fresh air.
Patricia · 31 August 2021
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Fulwood team have been able to help you.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleExcellent service from start to finish with special recognition and thanks to Olivia and the rest of the team in the Southport office.
Kevin · 11 October 2019
Agent replied
Thank you for taking the time to leave feedback. I am so pleased Olivia and the rest of the Southport team were able to provide you with a friendly and professional and service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
if we can be of any further assistance the branch would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleA big thank you to the wonderful team at Farrell heyworth southport. Fantastic to deal with throughout the sale of our property, dealt with all matters swiftly and professionally And achieved more for our property than other local agents had suggested.
I’ve been a Property developer for twenty years and have had a fair share of poor agents but these guys have restored my faith.
Well done, keep up the work.
A · 23 September 2019
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Fulwood team were able to provide you with a friendly and professional and most importantly faith restoring service! We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
If we can assist you again please don't hesitate to get in touch, we would be delighted to work together again.
All the best,
Chris Heyworth, Director
★★★★★ 1/5
GoogleUnbelievably after all my complaints and poor review of this company 20 minutes before my supposedly cancelled appointment, I still get a text saying that the valuer will be coming to my address at 11. They can’t keep using the following excuses - 1/ We are very busy 2/ It’s a IT issue 3/ It’s due to Covid !! Come on Farrell Heyworth sort yourselves out
Roger · 4 March 2021
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
Our fulwood branch manager will be in contact with you shortly to discuss this matter. This will help us to identify the difficulties our customers may be experiencing so we can provide our normal exceptional customer service standards.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleWe had great help in selling our house with Farrell Heyworth recently . We had made offer on another property when a potential buyer of our property pulled out midway through the purchase. While we were stressed and thinking about what to do next , Farrell Heyworth miraculously managed to secure us a new buyer in no time . Thank you Farrell and HeyworthPositiveProfessionalism
Stanley · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased that our Preston team were able to help you to achieve a fantastic result in the sale of your home in difficult circumstances.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleTaylor was amazing from start to completion -PositiveResponsiveness, Professionalism
Holly · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Preston team were able to provide you with a friendly and professional and service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleFrom the first viewing of my new house to getting the keys Russell showed an exceptional warm and friendly welcome which immediately made you feel at ease and less stressed. As I had never rented before Russell answered all my questions and guided me through all the stages. I would recommend renting or buying through Farrell Heyworth as there service and welcome from start to finish is outstanding.
A · 24 August 2019
Agent replied
Thank you for taking the time to leave feedback. I am delighted we were able to provide you with a friendly and helpful service when working with you to find the perfect first property to rent. I will pass your kind words on to Russell and the team, who will be delighted.
All the best in your new home,
Chris Heyworth, Director
★★★★★ 5/5
Googleantastic experience and great service. Early stages of buying my forever home and I’m so happy with the service and process so far in particularly with Taylor. She has today called to congratulate me and I could also hear the excitement in her voice knowing she has helped make dreams come true. Thank youPositiveResponsiveness, Professionalism
Ankur · 21 June 2022
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Penwortham team have been able to help you find your new home and were able to give you the professional advice you needed.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleFrom the day I went with this company I did not want a for sale sign putting up ,but one appeared.when the contract was signed in Feb last year I have only had 2viewings since , I understand that the contrictions are due to covid but I feel I have been very let down by this company to say the least.NegativeResponsiveness
Craig · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review, customer service is extremely important to us.
I understand you have recently spoken with the branch, and following some work by yourself inside the property, we have now had the opportunity to re-take photographs. This seems to have had a really positive impact on interest in the property and that this is now reflected in increased interest.
Our team will continue to keep you informed about the sales process but if there you need any additional support the team would be pleased to hear from you.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleChris and the team are great, always helpful and keep me informed. Would highly recommend.
C · 29 November 2020
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best.
Kind regards,
Chris Heyworth, Director
★★★★★ 5/5
GoogleFrom start to finish Chris and his team have worked extreme hard to help us complete our sale
Aileen · 30 November 2019
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a friendly and professional and service during the sale of your property. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleWe had a fantastic experience with Farrell Heyworth, very helpful and knowledgeable staff, particularly Mandy with whom we dealt with on several occasions ,all very polite and respectful including Liam,we would definitely deal with this estate agent again,an excellent personal service makes all the difference.
Thankyou.
D · 29 November 2020
★★★★★ 5/5
GoogleVery efficient handling of finding a new tenant to move in with no break in tenancy.
Adam · 5 December 2024
Agent replied · 10 December 2024
Thank you for your kind review! We’re delighted to hear that the transition to your new tenant was handled efficiently. At Farrell Heyworth, we strive to ensure smooth and seamless experiences for both landlords and tenants.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleIt was a pleasure dealing with Katie , she is very professional and has a great knowledge of the property market.
Would certainly recommend anyone for her services .
Guido · 21 April 2024
Agent replied · 20 June 2024
Thank you for your kind words about Katie! We're delighted to hear that you had a positive experience working with her. It's wonderful to know that her professionalism and expertise in the property market made a difference for you. We appreciate your recommendation and are grateful for the opportunity to assist you. If you ever need any further assistance or have any questions, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleAnil Parmar mortgage advisor was excellent from start to finish! He was very professional but also friendly, honest and compassionate. He was contactable any time of day / day of the week and went above and beyond to ensure a fantastic service delivery. I would highly recommend his services.PositiveResponsiveness, Quality, Professionalism, Value
Laura · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleHannah was great to deal with! Excellent communication compared to other agencies. Rented out my property fast !
Sukhi · 30 November 2018
Agent replied
Hi Sukhi,
We're delighted you've had such a great experience when letting your property. Our colleague Hannah is passionate about providing a fantastic experience for our landlord and tenant clients and, with the rest of the team, we are committed to exceeding your expectations.
I'll pass you kind comments on to Hannah as we always try to recognise the fantastic work of our team. If we can be of any further assistance we're here to help.
Kind regards,
Laura Gittins
Marketing Manager
Farrell Heyworth
★★★★★ 5/5
GoogleJonathan was very helpful and fast to respond would recommend
Danni · 2 June 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Jonathan and our Preston team were able to help you.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleKatie in Lettings - asset to Farrell Heyworth. She's always proactive with my property and makes sure I'm kept up to date. Definitely recommend this agent!!
Jon · 21 May 2024
Agent replied · 20 June 2024
Thank you for your positive feedback about Katie in Lettings! We're thrilled to hear that she's been proactive and attentive to your property needs, ensuring you're kept informed every step of the way. It's great to know that she's made such a positive impression on you and that you would recommend her services. If you have any further questions or need assistance in the future, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleOlivia and Shaun were very helpful and communication was key. Thank you for your assistance.
A · 23 September 2019
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Kind regards,
Chris Heyworth, Director
★★★★★ 5/5
GoogleI had a few questions I needed answering and the team was very quick to respond, Liam Taylor got back to me and was very helpful! Couldn’t recommend enough!!
Lucy · 7 March 2024
Agent replied · 21 March 2024
We're delighted to hear that Liam Taylor and our team were able to promptly address your questions and provide helpful assistance. Thank you for recommending us! If you have any further inquiries or need assistance in the future, please don't hesitate to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleVery nice place.. Thomas was very heplful and explaned everything I need to know.
Martin · 30 November 2019
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleStaff were highly professional, attentive and went far out of their way to make things happen efficiently. I recommend highly.
Val · 12 August 2024
Agent replied · 26 August 2024
Thank you for your kind words. We're thrilled to hear that our staff's professionalism and attentiveness made a positive impact, and that they went above and beyond to ensure everything ran smoothly. Your recommendation means a lot to us. Please don't hesitate to reach out if you need anything in the future.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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