Every review we hold for the Birkdale office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleChris is exceptionally professional and responding. I would give it 5 stars
Muhammad · 12 February 2023
Agent replied
Thank you for your glowing review of our Preston branch manager Chris! We are so glad to hear that you found him to be exceptionally professional and responsive. A 5-star rating is a testament to his hard work and commitment to delivering exceptional customer service. We appreciate your positive feedback and are grateful for the opportunity to serve you. Thank you for choosing us and we hope to have the opportunity to assist you again in the future.
Kind regards,
Jeremy Collins - Director
★★★★★ 1/5
GoogleDon't bother, they won't show up for the viewing. Traveled all the way from Manchester to view one of their properties. I waited for half an hour, when I called the agency up, they said I wasn't in the system. Now, why on earth would I travel, if I didn't have a viewing! An agent not showing up for a viewing, is already a red flag, and their response just goes to show their poor customer service... All signs, to an unprofessional agency.
Dance · 30 July 2018
Agent replied
Dear Samantha, Thank you for taking the time to leave a review. We're sorry to hear that you were dissatisfied with the service you received when attempting to view one of our properties. We conduct 1000's of viewings every year and we are extremely surprised and disappointed, as we're sure you are, to hear this has gone wrong in your case. We would be very grateful if you could contact us at marketing@farrellheyworth.co.uk with the address of the property you hoped to view and the date and time of the viewing so that we can investigate this matter. We are always looking for ways to improve our service so thank you again for bringing this matter to our attention. Kind regards, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleA sale agreed today. Thank you Taylor and the Team for all your hard work and support with the sale.
Margaret · 25 December 2021
Agent replied · 24 December 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI dealt with Jonathan in Lettings. Great help and did what he said he would. Really efficient and fast service. Many thanks Jonathan.
David · 3 May 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Jonathan and our Preston team were able to provide you with a great service. We know how important communication is to our customers and our lettings team make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleBrilliant estate agents. Have been so helpful with the selling of a much loved home. Keeping me informed at every stage. Chris in particular has been amazing, even to the extent of running me around in his car! The whole team are friendly, informed and make you feel welcome at the office. They have all made the difficult process of selling a house a little easier. Would definitely recommend them if you are selling your home.
Eleanor · 30 November 2019
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Preston team have achieved such a fantastic outcome during the sale of your property.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 1/5
GoogleI have never encountered service as relaxed as that offered by the Lettings division of Farrell Hayworth (FH). I rarely leave reviews online but was so disappointed by the time FH took dealing with my tenancy application that I wish to warn others who may need an application dealt with quickly: I paid an £150 fee for a reference check on the 15th August, and only now just signed a tenancy agreement to begin the 9th November (nearly 3 months). It took 2 weeks for FH to even send me the application form. Over the course of the tenancy application I had to call them on average 2-3 times a week for updates. They were very polite on the phone (would love to share a pint with Stuart), but they lack any sense of urgency and rarely call back on request (perhaps a fifth of my calls were returned). Please note that their agency fee is non-refundable.
Ben · 30 November 2016
Agent replied
Dear Mr Merivale,
Thanks for getting in touch with your concerns. We are keen to hear all feedback from our clients and actively consider it when planning changes to our customer service policy.
All applications are dealt with by our lettings department as expediently as possible. Occasionally applications take longer than expected due to delays regarding third parties which are beyond our control.
Communication with our clients is very important to us. Our lettings team are constantly working hard behind the scenes to ensure all matters are dealt with as quickly as possible and are in contact with clients as and when they have information to share.
Our lettings team at Preston would be more than happy to discuss your concerns further. Please feel free to contact them on 01772 888012.
Kind regards,
Laura@FarrellHeyworth
★★★★★ 5/5
GoogleWe had some poor experience from another local estate agents and asked Farrell Hayworth to intervene. Shaun looked around our property and stated there would be no trouble selling. Being somewhat jaded we took this with some skepticism. However within two weeks we had our property under offer and at a great price.
These guys do exactly what there say, straight to the point and excellent at keeping you updated on progress.
Highly recommend
Brian · 29 July 2020
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Southport team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleFabulous estate agents. Russell is a top guy, incredibly helpful, very informative. Nothing was too much bother, and he eased me into my new flat with minimal stress.
Great service.
Darren · 23 October 2018
Agent replied
Thank you for taking the time to leave us a review. We're so pleased that russel provided such a great service when finding and helping you move in to your new property. Please get in touch if we can be of any further help. Wishing you all the best in your new home, The Farrell Heyworth team
★★★★★ 5/5
GoogleGreat service, thank you Natalie for all your help.
Nil · 21 February 2023
Agent replied
Thank you for leaving a positive review! We're glad to hear that Natalie was able to provide great service. If you have any further property needs in the future, please don't hesitate to contact us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleHad a fantastic experience selling my house with farrell heyworth, only 5 weeks from listing to sale! They knew we were ina. hurry to sell and within 48 hours of dping the valuation, our house had photos, video and fully listed for sale! would like to say a special thankyou to Taylor who has been so helpful all the way through and her chatty, positive attitude made everything easier 🙃
Natalie · 3 May 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our proactive Preston team have been able to help you ro sell your home so quickly. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI have just recently sold a property and dealt with Taylor. She was brilliant. Very professional rang me regularly to keep me up to date with the property and was so friendly. Taylor always put my mind at ease during a stressful time so thank you for your hard work.PositiveResponsiveness, Quality, Professionalism
Julie · 27 August 2021
★★★★★ 5/5
GoogleA sale agreed today. Thank you Taylor and the Team for all your hard work and support with the sale.
Margaret · 1 August 2021
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 1/5
GoogleCon estate agent gave the house to another buyer even after my offer had been excepted and I had instructed solicitors paid for a survey and searches, because someone offered more 3 months later. They like to push the prices up creating a bidding war making thousands on peoples miseries. Lied to me time and time again. Stay clear.
Adam · 15 October 2022
Agent replied
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued.
The sales market is moving extremely quickly at present. We understand it can be very frustrating not to secure your chosen property but unfortunately this is a matter beyond our control. We have a legal duty to inform our vendor clients of every offer that is made for their property. We are then duty bound to act on their instructions.
We hope you find your ideal home quickly and our team are still here to help.
kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleTaylor has been extremely professional throughout my house sale, and continues to keep me updated throughout the sales process.
Nicky · 31 August 2021
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleHighly recommend using Farrel Hayworth! Olivia was really helpful with suggesting and viewing houses and helped find an amazing deal for my mortgage.
Thanks again !
A · 23 September 2019
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear the Southport team and Olivia in particular, were so helpful during the search for your new home and that we were also able to assist you in finding a great mortgage deal. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Chris Heyworth, Director
★★★★★ 5/5
GoogleExcellent service from start to finish, Olivia who dealt with us mostly was lovely and very patient at answering any questions we had regarding our sale.
Shaun who came round to take photos etc made us feel very at ease with the whole process.
They managed to sell our property in just a few weeks!!! Amazing!
Thank you all at Farrell Heyworth Southport, we would without doubt recommend your services to anyone.
GT · 8 June 2020
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Southport team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleWhen our existing tenants gave notice to leave, the team at Farrell Heyworth moved very quickly to get the property marketed. New tenants were found quickly with the minimum of fuss. The whole team worked really well. At the final stage, Imogen ensured a smooth process transition and provided a really professional service. Thank you
Paul · 12 February 2023
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWould recommend Farrell Hayworth if you want a professional and honest appraisal.Andrew Roscoe was both informative and knowledgable.His advice was invaluable,a credit to the company.
Ava · 30 November 2019
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when valuing your property. I will pass your kind words on to Andrew and the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleBrilliant service, Thanks Chris Plumpton, helpful advice and very quick service (on market Saturday... Sold Tuesday)PositiveProfessionalism
George · 12 January 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by Chris and our Preston team.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleCame in looking for a 1 bedroom flat. Russel was extremely helpful finding me a wonderful place. Thank you to Shaun and Olivia for assisting.
Abi · 4 November 2019
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Southport team were able to provide you with a friendly and professional and service when finding your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
If and when you are ready to move again the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleI can't recommend Farrell Heyworth enough and particualry due to Taylor and Anil. In this day and age to have people that you feel are genuinely trying to help you, offer exceptional service, call and email when they say they will and always keep you up to date is rare in this day and age but Taylor and Anil always do. Highly recommend and thank you.PositiveProfessionalism
Rick · 27 August 2021
Agent replied
Thank you for taking the time to leave us a 5 star rating. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI have used Farrell & Heyworth for my last 3 tenancy change overs. They have provided me excellent service on each occasion and equally as wonderful tenants, each one of which I’ve been sad to see go.
Very friendly, very informative and very efficient. Thank you.
Megan · 4 April 2025
★★★★★ 5/5
GoogleA big thank you to Anil Palmer for his great service, friendly, straightforward and an efficient all round experience.
Claire · 3 May 2021
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleHaving had a bad experience with Purple Bricks, Farrell Heyworth provided a great alternative and a very high level of service over the past few months. In particular, Taylor has provided some of the best customer support I have ever received - her level of responsiveness and attentiveness is truly remarkable. I wouldn't hesitate to recommend FH and Taylor personally to friends and family.PositiveResponsiveness, Professionalism, Value
Jack · 21 June 2021
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Penwortham team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
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